Jiminny
JiminnyReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
913 reviews
from
External reviews are not included in the AWS star rating for the product.
Jiminny is awesome!
What do you like best about the product?
Jiminny gives me the opportunity to review my calls and others as often as possible to use as a learning experience. I use is everyday as it easy to implement with its many features. Friendly customer service.
What do you dislike about the product?
I do not have any dislike at the moment.
What problems is the product solving and how is that benefiting you?
Jiminny makes my calls better as i am able to review mistakes and correct.
Jiminny has made my life easier.
What do you like best about the product?
Jiminny has been great as it allows me to easily locate areas of calls that I need for effective coaching. It also gives me a summary of calls which is great. The customer support team is always available and informative. I use Jiminny everyday!
What do you dislike about the product?
I have not identify a dislike as yet Jiminny has been great.
What problems is the product solving and how is that benefiting you?
Jiminny helps to solve misses and wins by my team members which aids with effective coaching and recognition.
It was awesome
What do you like best about the product?
It is very interactive and allows us to get a comprehensive AI analysis of our calls.
What do you dislike about the product?
There is nothing that I dont like at this point.
What problems is the product solving and how is that benefiting you?
Solving the coaching and analysis problems relating to our calls taken with clients.
Does the job
What do you like best about the product?
Consistently records calls. Easy to go back and find those calls.
What do you dislike about the product?
It's search capabilities to find items are just OK. The interface is a bit clunky. Would like a central location per account.
What problems is the product solving and how is that benefiting you?
We use it to record calls so we have a historical record of calls. It also creates summaries that are transferred to the CSM. We've yet to use it for too much more.
Jiminny is an amazing company that will improve your customer service!!!
What do you like best about the product?
Customer support team are always on hand to help with any queries, a really friendly and helpful team all round.
What do you dislike about the product?
No downsides whatever. Overally Jiminny has really helped us streamline and improve our customer service experience.
What problems is the product solving and how is that benefiting you?
Jiminny is streamlining our customer service process, making it easier to analyse, retrive and improve our phone conversations with customers.
Jiminny had made my life as a sales rep so much easier!
What do you like best about the product?
Jiminny record your verbal interactions with your customer and you can make notes and even go back and listen to the interaction. It has made logging calls and meeting notes to CRM so much better. Their customer support team is very friendly and always available in the blink of an eye. I use Jiminy every day to listen to my calls just to get an insight on what was covered with my clients.
What do you dislike about the product?
I would like to be able to listen to interactions live.
What problems is the product solving and how is that benefiting you?
Jiminy makes logging notes to CRM so easy as there are pre-written notes from each meeting.
Enabling high quality scaling
What do you like best about the product?
Its intuitive UX and a pricing model that doesn't pervent you from using it to its full potential - we have received great feedback from the organisation and on our onboardig process to enable insights from our sales team to the wider organisation. Jiminny team are also incredibly helpful.
Time to value is very quick and the implementation was so easy thanks to supportive Jimminy team.
Time to value is very quick and the implementation was so easy thanks to supportive Jimminy team.
What do you dislike about the product?
its missing some key features for Norwegian, i.e conversational intelligens and its transcription quality is poor
You dont really get summaries imported to your CRM which would be a great value add.
You dont really get summaries imported to your CRM which would be a great value add.
What problems is the product solving and how is that benefiting you?
Challanges due to slow ramp up is resolved by enabling insights to everyone on demand.
Amazing Insights and Pipeline Management
What do you like best about the product?
As an Account Manager, staying organized and engaged is crucial. Jiminny really helps me keep everything in order by flagging my last interactions and providing a visual timeline of my communications with clients. It also allows me to spot potential opportunities that might be at risk, making it super easy to incorporate into my daily pipeline reviews. The custom support through chat and the personalized outreach from the team truly elevate the platform. Plus, the seamless integration with my CRM enhances my visibility, making Jiminny an essential tool I rely on every day. In fact, it’s the second platform I log into after my company’s system! It has genuinely transformed how I manage my workday.
What do you dislike about the product?
At this time I have no dislikes of the platform.
What problems is the product solving and how is that benefiting you?
As an Account Manager, staying organized and engaged is key to my success. Jiminny has been a game-changer for me! It helps me keep everything in check by flagging my recent interactions and providing a clear visual timeline of my communications with clients. Plus, it makes it easy to identify potential opportunities that might be at risk, which is super helpful during my daily pipeline reviews.
The seamless integration with my CRM boosts my visibility, making Jiminny an indispensable tool in my daily routine. The deal insights I get after calls, along with the intuitive email follow-ups, save me so much time. This means I can spend less time on administrative tasks and more time on prospecting and supporting my clients. I truly rely on it every day!
The seamless integration with my CRM boosts my visibility, making Jiminny an indispensable tool in my daily routine. The deal insights I get after calls, along with the intuitive email follow-ups, save me so much time. This means I can spend less time on administrative tasks and more time on prospecting and supporting my clients. I truly rely on it every day!
A virtual meeting MUST!
What do you like best about the product?
The recaps, ability to quickly review themes and keywords while reviewing calls.
What do you dislike about the product?
Nothing! It's been great so far and very helpful
What problems is the product solving and how is that benefiting you?
Reviewing calls and collecting key information on projects and relationships
A great asset to an CSM
What do you like best about the product?
It allows me to focus on the conversation at hand rather than worry about taking detailed notes. I also like the action items and summary it provides as it gives a really clear picture of the call
What do you dislike about the product?
I don't really utilise the sidekick as it feels more like an add on. If that could be more embedded into the app it might be more useful
What problems is the product solving and how is that benefiting you?
It helps keep a log of client comms in one place
showing 391 - 400