Jiminny
JiminnyReviews from AWS customer
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Excellent demo and call insights for coaching and training purposes!
What do you like best about the product?
Jimney allows hard data and visuals for coaching reps. It's one thing to tell a rep they should only be speaking 40-45% of the time, it's another to have real data, with EXACT talk to listen ratios, and compare customer to AE monolgues, etc. You can NOT coach the same without it. It's a huge time saver for leadership as well, when watching and reviewing sales meetings.
What do you dislike about the product?
Haven't determined any downsides at this point. We were able to very quickly and easily integrate with our current systems, and it's been invaluable for coaching.
What problems is the product solving and how is that benefiting you?
The biggest impact is around coaching. The amount of time it would take to gather these insights and demo statistics just isn't feasible without a tool like this. It allows me us to have twice as many AEs per manager and still maintain the same level of feedback, coaching, and collaboration because it cuts down so much on the time required to watch and analyze meetings. It's essential to track talk to listen ratios, monologues throughout the demo, specific keywords, and most common objections if you're looking to optimize demo to closed won conversion rates.
Great Experience
What do you like best about the product?
So easy to navigate!
Great customer support- super fast and helpful.
Great customer support- super fast and helpful.
What do you dislike about the product?
Every now and again call quality can dip but CS helped fix it straight away.
What problems is the product solving and how is that benefiting you?
Reaching customers, recording & call intelligence
Easy to Use and Extremely Powerful
What do you like best about the product?
Jiminny is really easy to use for both listening back to calls and finding calls that you are interested in. I use Jiminny for every single call I have and often reference the to-do items I get in their follow-up emails. The transcript is very easy to search and I use it often. I've used other call recording tools and Jiminny is by far my favorite.
What do you dislike about the product?
I wish I could share calls that other people own. Perhaps that is they way our instance is set up though.
What problems is the product solving and how is that benefiting you?
Recording calls to share with customers and to listen back to for more detail or follow-up items.
Great for peer to peer feedback
What do you like best about the product?
Jiminny makes it really easy to get peer feedback on your calls and to identify areas for personal development by having key words tagged. It easily integrated with Google Meet in order have the notetaker join calls and record them easily.
What do you dislike about the product?
I struggle sometimes to search for calls and find calls that will be relevant for me to listen back to if they are not in a playlist or sent to me directly.
What problems is the product solving and how is that benefiting you?
Jiminny helps us learn from each other in ways we were not able to before - we can hear how others are delivering content, share that with each other and with customers and all learn along the way.
Training aid & digital assistant
What do you like best about the product?
The transcript has become increasingly helpful to scan through previous recorded client calls.
What do you dislike about the product?
I believe the only limintations to me are the access permissions I have in the platform probably but can't do much about that as the site is administered by a different part of my firm.
What problems is the product solving and how is that benefiting you?
The need to train colleagues in real-life situations can be difficult to achieve. This gives my team sight of colleague's calls for training purposes and my own note-taking.
Jiminny makes you feel present
What do you like best about the product?
Using Jiminny makes me feel present, if there is a slice of information I've missed, I know i can listen back on the recording. I can also develop the conversation further by listening back in my own time and digging deeper during the next call or via email.
It enables my team to review my content, enhancing my presention skills and also spot any gaps that I might have missed!
It's easy to use and integrates well with Google
It enables my team to review my content, enhancing my presention skills and also spot any gaps that I might have missed!
It's easy to use and integrates well with Google
What do you dislike about the product?
I don't like how it shows up on google hangout as a person
Easy to forget to add it to a call that you have not created
Quite often, after a client call I catch up with another collegue, so I have removed jiminny at the end of the call with the client. This as then deleted the whole recording which was gutting!
Easy to forget to add it to a call that you have not created
Quite often, after a client call I catch up with another collegue, so I have removed jiminny at the end of the call with the client. This as then deleted the whole recording which was gutting!
What problems is the product solving and how is that benefiting you?
I am able to look back on my calls and spot any areas i might have missed during the call
Shre with the wider team to provide feedback on my approach
Enhance my skills
Shre with the wider team to provide feedback on my approach
Enhance my skills
Good overall
What do you like best about the product?
It transcribes and analyzes the call well, I like how it highlights certain insights. I appreciate the export possibilities so I can share snippets easily.
What do you dislike about the product?
Jiminny is a good platform overall but I think it lacks some of the Enterprise features that I would expect from as tool of this nature.
What problems is the product solving and how is that benefiting you?
It helps me not have to manually take notes. It helps me reflect on my performance and coaching.
Jiminny Review
What do you like best about the product?
I recently had the pleasure of using Jiminny, and I must say it has truly transformed the way I approach Calls. Jiminny is a comprehensive platform that seamlessly integrates various features to streamline and enhance the sales experience.
One of the standout features of Jiminny is its intuitive interface, which makes navigating the platform a breeze. The user-friendly design ensures that even those without extensive technical expertise can quickly adapt and utilize its powerful tools. The clean layout and well-organized menu options contribute to a smooth and efficient workflow.
What sets Jiminny apart is its advanced analytics and reporting capabilities. The platform provides detailed insights into customer interactions, allowing businesses to understand customer needs and preferences better. This data-driven approach enables companies to make informed decisions and tailor their support strategies for maximum effectiveness.
One of the standout features of Jiminny is its intuitive interface, which makes navigating the platform a breeze. The user-friendly design ensures that even those without extensive technical expertise can quickly adapt and utilize its powerful tools. The clean layout and well-organized menu options contribute to a smooth and efficient workflow.
What sets Jiminny apart is its advanced analytics and reporting capabilities. The platform provides detailed insights into customer interactions, allowing businesses to understand customer needs and preferences better. This data-driven approach enables companies to make informed decisions and tailor their support strategies for maximum effectiveness.
What do you dislike about the product?
Cant delete vidoes as a user, this can be a pain!
What problems is the product solving and how is that benefiting you?
Jiminny helps us to review our sales calls and be the best version of ourselves
A very clever companion
What do you like best about the product?
Jiminny is so easy to use - check in advance that it will join your calls, or quickly add it (although it sometimes fails with Teams if you don't own the call).
Focusing on your call without worrying about taking notes has been quite liberating. I also love the ability to share snippets with other teams - product feedback quickly sent to Product or issues shown on calls directly sent to Support.
Referring back to questions, providing each other feedback, reflecting on who was most engaged on the call and identifying potential risks have allowed us to ramp up our game.
Focusing on your call without worrying about taking notes has been quite liberating. I also love the ability to share snippets with other teams - product feedback quickly sent to Product or issues shown on calls directly sent to Support.
Referring back to questions, providing each other feedback, reflecting on who was most engaged on the call and identifying potential risks have allowed us to ramp up our game.
What do you dislike about the product?
Such a shame that Jiminny does not work in other languages. As soon as we have a call in another language, we need to revert back to taking notes, etc. Ironic that the AI will still try and make up an analysis of your call though, I wish it just admitted it couldn't help.
What problems is the product solving and how is that benefiting you?
Improving the way we handle calls (did I miss opportunities to ask questions, pick up on a pain?) and making sure you don't miss any action item.
Losing intel when the account owners changes - it allows new teams to watch the last calls and get up to speed.
Losing intel when the account owners changes - it allows new teams to watch the last calls and get up to speed.
I simple love it!!
What do you like best about the product?
There's so many things that I love about Jiminny, but I have to say that the AI generated summary is always so spot on and saves me so much time. The fact it records and rates the conversations is amazing, and that it just keeps a whole record of everything quickly and easily is just perfect!
What do you dislike about the product?
There are no down sides to Jiminny, however I would love it if I could just make ad-hoc calls to my clients from my phone and for them to be stored and recorded in Jiminny, but I'm not currently able to do that.
What problems is the product solving and how is that benefiting you?
It records the whole conversation which is just great for records, but it does so much more
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