Jiminny
JiminnyReviews from AWS customer
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Jiminny Review
What do you like best about the product?
I recently had the pleasure of using Jiminny, and I must say it has truly transformed the way I approach Calls. Jiminny is a comprehensive platform that seamlessly integrates various features to streamline and enhance the sales experience.
One of the standout features of Jiminny is its intuitive interface, which makes navigating the platform a breeze. The user-friendly design ensures that even those without extensive technical expertise can quickly adapt and utilize its powerful tools. The clean layout and well-organized menu options contribute to a smooth and efficient workflow.
What sets Jiminny apart is its advanced analytics and reporting capabilities. The platform provides detailed insights into customer interactions, allowing businesses to understand customer needs and preferences better. This data-driven approach enables companies to make informed decisions and tailor their support strategies for maximum effectiveness.
One of the standout features of Jiminny is its intuitive interface, which makes navigating the platform a breeze. The user-friendly design ensures that even those without extensive technical expertise can quickly adapt and utilize its powerful tools. The clean layout and well-organized menu options contribute to a smooth and efficient workflow.
What sets Jiminny apart is its advanced analytics and reporting capabilities. The platform provides detailed insights into customer interactions, allowing businesses to understand customer needs and preferences better. This data-driven approach enables companies to make informed decisions and tailor their support strategies for maximum effectiveness.
What do you dislike about the product?
Cant delete vidoes as a user, this can be a pain!
What problems is the product solving and how is that benefiting you?
Jiminny helps us to review our sales calls and be the best version of ourselves
A very clever companion
What do you like best about the product?
Jiminny is so easy to use - check in advance that it will join your calls, or quickly add it (although it sometimes fails with Teams if you don't own the call).
Focusing on your call without worrying about taking notes has been quite liberating. I also love the ability to share snippets with other teams - product feedback quickly sent to Product or issues shown on calls directly sent to Support.
Referring back to questions, providing each other feedback, reflecting on who was most engaged on the call and identifying potential risks have allowed us to ramp up our game.
Focusing on your call without worrying about taking notes has been quite liberating. I also love the ability to share snippets with other teams - product feedback quickly sent to Product or issues shown on calls directly sent to Support.
Referring back to questions, providing each other feedback, reflecting on who was most engaged on the call and identifying potential risks have allowed us to ramp up our game.
What do you dislike about the product?
Such a shame that Jiminny does not work in other languages. As soon as we have a call in another language, we need to revert back to taking notes, etc. Ironic that the AI will still try and make up an analysis of your call though, I wish it just admitted it couldn't help.
What problems is the product solving and how is that benefiting you?
Improving the way we handle calls (did I miss opportunities to ask questions, pick up on a pain?) and making sure you don't miss any action item.
Losing intel when the account owners changes - it allows new teams to watch the last calls and get up to speed.
Losing intel when the account owners changes - it allows new teams to watch the last calls and get up to speed.
I simple love it!!
What do you like best about the product?
There's so many things that I love about Jiminny, but I have to say that the AI generated summary is always so spot on and saves me so much time. The fact it records and rates the conversations is amazing, and that it just keeps a whole record of everything quickly and easily is just perfect!
What do you dislike about the product?
There are no down sides to Jiminny, however I would love it if I could just make ad-hoc calls to my clients from my phone and for them to be stored and recorded in Jiminny, but I'm not currently able to do that.
What problems is the product solving and how is that benefiting you?
It records the whole conversation which is just great for records, but it does so much more
Allows me to focus on my customer
What do you like best about the product?
Connection to outlook and CRM was a simple process. No need to write anything down, transcript is great and call summary can be posted straight into CRM, meaning meetinbg notes are accurate and no longer a chore
What do you dislike about the product?
Haven't found anything negative to report yet
What problems is the product solving and how is that benefiting you?
I am not great with taking written notes and capturing everything accurately - notetaker takes that stress away from me.
Great product
What do you like best about the product?
Easy to analyze my calls and understand where I need to improve
What do you dislike about the product?
Often times the analytics get messed up and need to be corrected.
What problems is the product solving and how is that benefiting you?
Undersatnding my talktrack and where I need to slow down and ask more probing questions.
Product Manager can't be on all calls but can still stay up to date on customer concerns
What do you like best about the product?
I really appreciate the transcript that Jiminny provides. As a Product Manager it is important that I am aware of the frustrations, challenges and requests that our customers are expressing on calls. Since I cannot attend all of the calls, I relay heavily on Jiminny. Since our team hosts several calls, some of them lengthy, I depend on the transcript to help me focus in on the areas I need to listen to. This has saved me a lot of time and allowed me to "attend" calls without actually being there.
What do you dislike about the product?
This is small but one thing that has been frustrating is that you can't easily scroll through the transcript while the recording is playing. If you stop scrolling the transcript will jump back to where the video currently is. It would be nice to be able to listen and scroll so that if you want to skip ahead you can.
What problems is the product solving and how is that benefiting you?
I am able to listen to multiple calls with customers without having to attend the meetings. In my role as a Product Manager this allows me to listen to concerns and feature requests which will help me make product decisions.
Intuitive Call monitoring software
What do you like best about the product?
Intuitive ans user friendly call listening software with added statistics and frameworks for coaching
What do you dislike about the product?
Sometimes assigns the script to incorrect attendee
What problems is the product solving and how is that benefiting you?
Jiminny allows me to review my customer interaction and provides insightful feedback and frameworks to improve my communication
Super fast and functional transcriber with great new AI summaries
What do you like best about the product?
There are so many useful automated features, but recently they added AI summaries which has been super helpful in summarizing call notes and action items for my customers. Right now I'm adding it to my call logs, but it's very close to being able to send it to customers! This is a daily tool in my Customer Succes routine.
What do you dislike about the product?
Super small issue, but the placement of "Search Transcript" is kind of in a weird place.
What problems is the product solving and how is that benefiting you?
Jiminny is super helpful in having lookback data. I no longer have to take notes or even review the transcript sometimes because their intelligence tool sums up everything for me.
Very impressive product and even better customer service and onboarding.
What do you like best about the product?
I like that the AI will summarize my meeting and give me a bullet point of things I promised. It works so well.
What do you dislike about the product?
I think it does what it promised and more.
What problems is the product solving and how is that benefiting you?
I have too many zoom meetings, its so hard to remember everything.
Great for recording, had some issues with calls but largely beneficial app
What do you like best about the product?
Call recordings and feedback loops, great for giving feedback from different team members. Understanding talk ratios .etc
What do you dislike about the product?
Had some isssues with cold calls dropping out but unique to myself and not other team members have beeen woring with support to try to resolve things.
What problems is the product solving and how is that benefiting you?
Helping identify where issues are within sales process, monitor key moments in calls and getting feedback.
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