Jiminny
JiminnyReviews from AWS customer
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Jiminny is great tool for design teams to capture user feedback
What do you like best about the product?
Our design team have found Jiminny to be a really useful tool. We would regularly review customer support calls to capture feature requests and pain points.
What do you dislike about the product?
There isn't much to dislike. It can ocassionally be a little hard to find what you want.
What problems is the product solving and how is that benefiting you?
Jiminny serves lots of different purposes depending on who is using it. The design team are using it better understand what our customers expect from our product before onboarding. It's been a great tool for guiding our roadmap and vision.
overall a good tool with a lot of handy features
What do you like best about the product?
ability to search by topics & live coaching
What do you dislike about the product?
the AI scoring is just based purely on how many times a specific word was said
What problems is the product solving and how is that benefiting you?
shortening sales cyles
Does much more than I expected it to
What do you like best about the product?
Clean, easy to use generally and UI. Transcription & summaries are very handy. Side-kick is useful. Sharing snippets increidbly helpful (IF the time stamp stays accurate)
Customer suport very good & responsive on chat.
Customer suport very good & responsive on chat.
What do you dislike about the product?
The call snippets are often buggy and direct to the wrong timing. Hopeful this is fixed soon as it's one of the best pieces of functionality, very furstrating when it bugs out.
What problems is the product solving and how is that benefiting you?
Wasted time taking notes & easy sharing of snippets with wider business.
A great and easy to use platform!
What do you like best about the product?
Jimminy has proven to be a valuable asset in my capacity working in Marketing. I can easily listen to sales calls and read the transcript. Jimminy makes it considerably easier to track and record meetings using the Jiminny Sidekick. This integration has significantly optimized my workflow.
Their customer support is also exceptional. Their chatbox feature is both rapid and invaluable in addressing any inquiries or concerns.
Their customer support is also exceptional. Their chatbox feature is both rapid and invaluable in addressing any inquiries or concerns.
What do you dislike about the product?
Transcribing conversations during calls with unreliable connections can occasionally result in incorrect attribution of dialogue to the wrong speakers.
What problems is the product solving and how is that benefiting you?
Gaining access to sales insights poses a significant challenge for marketers. However, thanks to the platform's keyword tracking and the capacity to tag, comment, and provide asynchronous coaching, I can now effortlessly capture customer sentiment, feedback, and quotations.
Great software
What do you like best about the product?
The ability to quickly find filter through recordings to find points of the conversations where specific phrases were used, it makes it super easy to find what I'm looking for
What do you dislike about the product?
Nothing, I find everything easy to use and all of the features are really intuitive
What problems is the product solving and how is that benefiting you?
I use Jiminny to listen to demo calls and identify points of interest to feedback into our marketing
Powerful tool for collaboration, but at a price
What do you like best about the product?
The analysis and coaching is really cool, and has taught me things about how I interact that I did not conciously realise
What do you dislike about the product?
The side panel interface is a bit clunky and leads to forgetting to activate Jiminy for some calls
What problems is the product solving and how is that benefiting you?
As a small start up, being able to share insights from existing and potential customer calls across the whole business quickly and with an automated summary is invaluable. The coaching also helps upskill a small team with little sales experience
Does what it says on the tin
What do you like best about the product?
Jiminny is an easy tool to use for reps, managers, and ops professionals. With a little bit of setup you can configure it to track the most important parts of your sales calls.
What do you dislike about the product?
It could improve it's reporting, notifications and integrations. When comparing it to gong, it's just not in the same league.
What problems is the product solving and how is that benefiting you?
Call recording is our main use case and it does that
Covers most of our dialling and recording requirements.
What do you like best about the product?
It's simple and does both the dialer and the recording of calls. which means that you don't have to use multiple diffeerent tools to do this.
What do you dislike about the product?
Sometimes calls can drop out and the connection isn't great and the whole team have experienced this every now and then.
What problems is the product solving and how is that benefiting you?
We needed a tool that would allow us to make and log calls but also record them in order to be able to go back and re-listen to calls and review them as a team for training purposes.
very good conversation intelligence
What do you like best about the product?
really easy to cut parts of calls together to be able to send to clients post-demo
What do you dislike about the product?
nothing stands out - very ease to use and navigate
What problems is the product solving and how is that benefiting you?
evaluating how successful calls are, improving on demo's, understanding bad habits in conversations etc
Jiminny have changed the we work we work!!
What do you like best about the product?
Self coaching tool is great but also the milestone option to record special moments during calls that lets us focus on the clients and not take notes
What do you dislike about the product?
Sometimes there is a lag in calls being recorded but their customer success team is quick and efficient to reslolve it.
Rarely the notetaker joins or joins late but I use the Teams record then
Rarely the notetaker joins or joins late but I use the Teams record then
What problems is the product solving and how is that benefiting you?
Self coaching is great as we ar eall critical of our own work and that a way to do it in the privacy of your own space.
Integration with HUbspot is great
Integration with HUbspot is great
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