Jiminny
JiminnyReviews from AWS customer
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Sceptical but actually helped me be accountable for sales
What do you like best about the product?
Made me accountable for my conversations and make me think what I was saying which impacted the business in a positive way. The call scoring almost became a competition
What do you dislike about the product?
The translation hasn't been the best but this has recently been updated for UK so looking forward to seeing how this changes. Would take my words and either americanise the spelling or it would not understand well enough
What problems is the product solving and how is that benefiting you?
Mainly from an operational point of view, passing customers to onboarding so they know exactly what was said - cuts out "Chinese whispers" and people can come back to it in the future. Call scoring has not fixed a problem we didn't realise exsitied
Vital platform for client facing teams
What do you like best about the product?
I cannot even imagine not having such platform, it is crucial to improve customer experience and quality. The solution helps us to have a smooth transition from prospecting to solution selling to onboarding customers. In addition, it has had an immense effect on improving our product demo quality by having weekly call reviews.
What do you dislike about the product?
We used to use Gong before, Gong has a slightly better UI, but it's not worth the premium price. I don't think Gong is more functional than Jiminny.
There is one functional gap - my team members aren't host's of the call, they are participants. This means that the system doesn't generate stats about participants. I heard they are aware of that and are going to build it. I would appreciate Jimminy letting us know once this is built.
There is one functional gap - my team members aren't host's of the call, they are participants. This means that the system doesn't generate stats about participants. I heard they are aware of that and are going to build it. I would appreciate Jimminy letting us know once this is built.
What problems is the product solving and how is that benefiting you?
Coaching, improving calls quality, better transparency across the org, smoother handover process.
Great, user friendly tool with top customer service
What do you like best about the product?
The tool is incredibly user friendly, the account management team are also superb!
What do you dislike about the product?
Nothing as of yet! Jiminny's case team makes all potential issues a lot easier.
What problems is the product solving and how is that benefiting you?
Call coaching, call intellegence, call recording
Very useful tool for note taking and meeting reviews
What do you like best about the product?
The way it allows me to be fully present on a client call without having to worry about noting everything down. I'll finish the call and then write up notes after rewatching it back. It also really helps when passing on clients to new account managers. Having everything in one place makes the whole process very steamlined.
What do you dislike about the product?
The analysis of the recorded calls isn't as comprehensive as other tools I've used before. It seems to be surface-level and doesn't allow me to really focus on points to improve on.
What problems is the product solving and how is that benefiting you?
It allows me to keep a record of conversations I've had that I can look back on in the past. When working with a large number of clients this is very valuable to keep on top of everything spoken about.
Does what you need and more
What do you like best about the product?
Sharing snippets of your call doesn't get much easier - and it looks great from the client/end-user perspective.
It's nice to see what the rest of your team is doing - i.e. what's the most popular call of the week? What calls are others watching?
It's nice to see what the rest of your team is doing - i.e. what's the most popular call of the week? What calls are others watching?
What do you dislike about the product?
It was hard coming from Gong, but Jiminny is starting to grow on me for sure.
I don't like that the video is so small when I'm trying to rewatch a call. My only options are full-screen or a tiny thumbnail.
I don't like that the video is so small when I'm trying to rewatch a call. My only options are full-screen or a tiny thumbnail.
What problems is the product solving and how is that benefiting you?
-Being able to re-watch calls for action items
-Watching teammates calls and learning from their wins and successes
-Learning more about our clients and their problems
-Watching teammates calls and learning from their wins and successes
-Learning more about our clients and their problems
Easy to use, easy to implement, good analytics.
What do you like best about the product?
We implemented Jiminny to give us better coverge in our CRM of our SDR outbound process to give us better coverage of conversation topics and better understand our customers, it does this highly effectively. Being able to track trends in topics amongst SDRs has been extremely helpful & allowed us to make data driven decisions regarding outreach. Playlists have also been incredibily helpful for best practice & coaching.
What do you dislike about the product?
We have had a small number of issues with the notetaker joining calls, but this has mostly been because of last minute invitation changes. But support have always been very helpful.
What problems is the product solving and how is that benefiting you?
Jiminny is helping us do coaching very effectively and track conversation trends and amend our outbound cadences and scripts to reflect this. Coaching also allows our AEs to coach our SDRs effectively and easily.
Fantastic Coaching-First application for conversational intelligence
What do you like best about the product?
I've been using Jiminny for a few months now, and we've been really impressed with the results. Jiminny has helped me identify areas where our sales team can improve, such as their use of key messaging, playbooks, and their handling of objections. It's also helped me craft better messaging for my team.
One of the things we've found most useful is that it allows me to support my sales team even if they're in different time zones. I can listen to calls at my convenience and provide feedback as needed. This has been especially helpful when we've had to step in to support a deal, as we can quickly and easily get up to speed on what's happened so far. The short transcript summaries, integrated into Salesforce, have leveled up our data quality, and context switching when understanding deals.
Our sales teams loved the sidekick, and it's meant that every deal now has detailed notes, so I no longer need to follow up the team on keeping Salesforce updated.
Overall, I'm really happy with Jiminny. It's a powerful tool that has helped me improve my sales team's performance. If you're a marketer looking for a way to support your sales team, I highly recommend giving Jiminny a try over some of the more expensive alternatives in Market. They platform did everything we needed, and their differentiators added more value than the other options.
The team were fantastic all the way through our trial, and gave us the confidence we needed to know that Jiminny was a great fit.
One of the things we've found most useful is that it allows me to support my sales team even if they're in different time zones. I can listen to calls at my convenience and provide feedback as needed. This has been especially helpful when we've had to step in to support a deal, as we can quickly and easily get up to speed on what's happened so far. The short transcript summaries, integrated into Salesforce, have leveled up our data quality, and context switching when understanding deals.
Our sales teams loved the sidekick, and it's meant that every deal now has detailed notes, so I no longer need to follow up the team on keeping Salesforce updated.
Overall, I'm really happy with Jiminny. It's a powerful tool that has helped me improve my sales team's performance. If you're a marketer looking for a way to support your sales team, I highly recommend giving Jiminny a try over some of the more expensive alternatives in Market. They platform did everything we needed, and their differentiators added more value than the other options.
The team were fantastic all the way through our trial, and gave us the confidence we needed to know that Jiminny was a great fit.
What do you dislike about the product?
Conversation transcription on calls with poor connections are sometimes mis-attributed to the wrong speaker, mostly because of the call platform not keeping up with multiple speakers at the same time.
What problems is the product solving and how is that benefiting you?
Managing teams across timezones is hard, and we found that time was being spent sitting on calls together, instead of reviewing deals. Now we can add call reviews to the deal review process, and implement coaching on the spot. It makes the team more efficient and they can spend more time selling.
Getting salespeople to keep the CRM up to date is always a challenge, and the automated transcription summaries, time-stamped notes in Sidekick and salesforce integration made this much easier. The sales team now love using the platform and my data is better.
As a marketer, getting access to sales insights is one of the hardest parts of my job, because the teams can't aggregate insights from every call. Between the keyword tracking in the platform and the ability to tag, comment and coach asynchronously, I'm, now able to capture customer sentiment, feedback and quotes, without fighting to get time from my salespeople.
Getting salespeople to keep the CRM up to date is always a challenge, and the automated transcription summaries, time-stamped notes in Sidekick and salesforce integration made this much easier. The sales team now love using the platform and my data is better.
As a marketer, getting access to sales insights is one of the hardest parts of my job, because the teams can't aggregate insights from every call. Between the keyword tracking in the platform and the ability to tag, comment and coach asynchronously, I'm, now able to capture customer sentiment, feedback and quotes, without fighting to get time from my salespeople.
Real time-saver and helps with training
What do you like best about the product?
It's great for training, allowing colleagues to review and practice on past real life calls.
What do you dislike about the product?
Sometimes the transcripts aren't perfect, particularly with specific terms or acronymns, but you can always figure it out!
What problems is the product solving and how is that benefiting you?
Recording and sharing conversations that are had. Allowing team members to catch up without having to be present for the whole call - they can dip into any relevant parts
We Love Jiminny - Easily can track calls
What do you like best about the product?
The dashboard is super user friendly. And listening to calls is so efficient. I can skim the transcript and scroll to exactly what I need to hear. I really like that the software identifies tone and sentiment. Easy to share calls among our team and leave feedback for one another.
What do you dislike about the product?
No recommendations. For what we use it for, it works incredibly well. It's great!
What problems is the product solving and how is that benefiting you?
We are able to go back and listen to calls to dive deeper into the customer insights and feedback. We also use it to give one another feedback on calls, sales coaching and strengthening our message.
Jiminny helps me improve
What do you like best about the product?
Jiminny records everything, we listen to it everyday as a way of learning or to remember what is said. All the words are transcripted which is great and our calls are better because of it.
What do you dislike about the product?
Not many downsides to be honest. Sometimes words are mixed up in the transcript but overall happy with the software and would definitely reccomend other companies to use it.
What problems is the product solving and how is that benefiting you?
When we have calls and forget what is said on a call we can use Jiminny to remember, also can tailor our next calls to remember the conversations that we have pervously had.
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