Jiminny
JiminnyReviews from AWS customer
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Great tool for team success
What do you like best about the product?
regardless that the product itself is amazing, the high level of support and the high speed of getting back to us is what makes me love using Jiminny - also UX/UI is amazing
What do you dislike about the product?
sometimes the videos are black, but the support team is working on that and helping us figure out the problem - otherwise all is perfect, that's a normal bug that happens
What problems is the product solving and how is that benefiting you?
first if is very import during onboarding, it helps new comers learn from their colleagues and be able to master their calls - also it saves lots of time for the sales team if they want to come back to a call they can simply check the notes or transcript instead of being distracted on the call and take notes while the prospect is speaking
It's really good
What do you like best about the product?
The write up notes that automatically convert speech to text
What do you dislike about the product?
Sometimes takes a while to log the recording but not too bad
What problems is the product solving and how is that benefiting you?
Keep a track of all recordings so can revert back to all dialogue and also uses as sales coaching
Jiminny is ACE
What do you like best about the product?
Really intuitive and easy to use, works well across my team and helps identify strong points as well as surface areas for improvement without having to lift a finger
What do you dislike about the product?
Manually logging calls to CRM - more automation here would be super useful. Also searching for keywords within a transcript would be great as opposed to tagging keywords
What problems is the product solving and how is that benefiting you?
Call recording to listen back for key moments in a sales pitch. This means we are able to fully engage with the prospect and not frantically scribbling notes mid call
Jimminy for business
What do you like best about the product?
Jimminy identifies the tone of your discussions and makes it easier to comprehend how to improve the calls
What do you dislike about the product?
At the moment there's not much I can say that I don't like about the app.
What problems is the product solving and how is that benefiting you?
Understanding how the meetings are performed and where is room for improvement
No longer forget to record
What do you like best about the product?
Jiminny is currently automatically invited to every call I have with a customer which is great because it meand I no longer have to remember to start a recording. After the call is finished (plus 30-60 minutes for processing) I can go back and review the recording, read through the transcript and see all of the key points that were talked about during the call.
What do you dislike about the product?
I would say my largest complaints are
- If you stop Jiminny before the end of the call, it deletes the recording completely, even if you stop it for the last couple minutes of an hour long call
- When viewing other users calls (that I was a part of), I am unable to download the call
- While this is more specific to my workflow, I wish there was a way to have it automatically save a copy of the recording on my local computer instead of just in Jiminny. Because of this, I need to wait for all processing to finish, go to the recording and then download.
- If you stop Jiminny before the end of the call, it deletes the recording completely, even if you stop it for the last couple minutes of an hour long call
- When viewing other users calls (that I was a part of), I am unable to download the call
- While this is more specific to my workflow, I wish there was a way to have it automatically save a copy of the recording on my local computer instead of just in Jiminny. Because of this, I need to wait for all processing to finish, go to the recording and then download.
What problems is the product solving and how is that benefiting you?
automated recording in all customer facing calls
Not the best but good enough for the basics
What do you like best about the product?
It's fine for basic call recording needs. Nothing more.
What do you dislike about the product?
I don't like UX, the search functionality is not good. The sidekick tool is somewhat annoying.
What problems is the product solving and how is that benefiting you?
Call recording and that's about it.
Jimmy review
What do you like best about the product?
the ability to fast forward calls and make snippets, the filter option is also very helpful when looking for long recordings
What do you dislike about the product?
I think it is slightly overcomplicated, causing people to use it inaccurately
What problems is the product solving and how is that benefiting you?
it allows for call coaching which helps to better customer experience
Fresh Takes!
What do you like best about the product?
So helpful - I don't need to take notes anymore, which was a big strain in previous roles. I'm a big fan of the search element on calls too, so I can find exactly where a certain topic was discussed.
What do you dislike about the product?
It sometimes arrives late to meetings and very occasionally not at all. It's also a bit clunky and difficult to navigate the home menu, see old calls etc. Otherwise it's great!
What problems is the product solving and how is that benefiting you?
I'm only 3 months into the company, so it's great to look back and see where I need to develop in my pitch. Jiminny also ensures that prospects have my full attention!
Jimminy Makes Reviewing Calls a Breeze
What do you like best about the product?
Jimminy has a very clean and compelling dashbaord that allows me to easily analyze and track calls made to improve productivity and call quality. I use Jimminy everyday.
What do you dislike about the product?
Sometimes when sending a call snippet, it appears differently on mobile vs. desktop (different clip shown).
What problems is the product solving and how is that benefiting you?
Jimminy allows my team and I to review and analyze previous calls in order to improve talk tracks, talk time, and other key statistics to provide better calls to prospects.
Great feedback tool!
What do you like best about the product?
The most helpful part about Jiminny is it's ability to break down your conversation into text, your questions and the key words you repeat. That all gets rolled up into a statistical breakdown that also shows your your time to respond to the client and also how many conversation switches you have.
What do you dislike about the product?
The only thing I dislike so far is not having a full understanding of what the "green" and "red" indicators are telling us without having benchmarks. We don't necessarily know what we should be shooting for numbers wise.
What problems is the product solving and how is that benefiting you?
It's allowing me to quantify and qualify conversations that my team is having when I am not present and allowing me to go back and review conversations. This allows me to be a better coach.
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