Jiminny
JiminnyReviews from AWS customer
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Fresh Takes!
What do you like best about the product?
So helpful - I don't need to take notes anymore, which was a big strain in previous roles. I'm a big fan of the search element on calls too, so I can find exactly where a certain topic was discussed.
What do you dislike about the product?
It sometimes arrives late to meetings and very occasionally not at all. It's also a bit clunky and difficult to navigate the home menu, see old calls etc. Otherwise it's great!
What problems is the product solving and how is that benefiting you?
I'm only 3 months into the company, so it's great to look back and see where I need to develop in my pitch. Jiminny also ensures that prospects have my full attention!
Jimminy Makes Reviewing Calls a Breeze
What do you like best about the product?
Jimminy has a very clean and compelling dashbaord that allows me to easily analyze and track calls made to improve productivity and call quality. I use Jimminy everyday.
What do you dislike about the product?
Sometimes when sending a call snippet, it appears differently on mobile vs. desktop (different clip shown).
What problems is the product solving and how is that benefiting you?
Jimminy allows my team and I to review and analyze previous calls in order to improve talk tracks, talk time, and other key statistics to provide better calls to prospects.
Great feedback tool!
What do you like best about the product?
The most helpful part about Jiminny is it's ability to break down your conversation into text, your questions and the key words you repeat. That all gets rolled up into a statistical breakdown that also shows your your time to respond to the client and also how many conversation switches you have.
What do you dislike about the product?
The only thing I dislike so far is not having a full understanding of what the "green" and "red" indicators are telling us without having benchmarks. We don't necessarily know what we should be shooting for numbers wise.
What problems is the product solving and how is that benefiting you?
It's allowing me to quantify and qualify conversations that my team is having when I am not present and allowing me to go back and review conversations. This allows me to be a better coach.
Amazing features during live calls and for post review. Integration is nice
What do you like best about the product?
The recordings, easy to search and recall a conversation, and view collegues style of learning.
What do you dislike about the product?
Connecting to calls, i had some difficulty but it works great now. not too much dislike. If user's had some more control for their own content than admin itd be nice
What problems is the product solving and how is that benefiting you?
Coaching on sales and learning from each other on the team about sales tactics. I plan to use to recall past conversations with clients too. it tough to remember sometimes.
Jiminny is super great and helpful!
What do you like best about the product?
I love how I can coach my own calls or send a specific call to my manager or one of my teammates to have them coach it! LOVE the transcript that comes with each call- helps with my notes when people say their email or name too quickly on the phone, I can just look back on my call on Jiminny and see exactly what was said and how it was spelled.
What do you dislike about the product?
Not much I can say about what I don't like about Jiminny.
What problems is the product solving and how is that benefiting you?
Jiminny helps me actually hear what I can work on. I can look at stats on talking ratio, how long my pauses are, etc. Super helpful to hear it back and see what I can improve on or what questions I've missed when talking to prospects.
Best thing since sliced bread
What do you like best about the product?
Jiminny facilitates coaching and training by allowing managers to review recorded calls and provide feedback to their team members. The platform makes it easy to pinpoint specific moments in conversations for constructive feedback, enabling continuous improvement and skill development.
What do you dislike about the product?
If you have to reinvite Jiminny to the call if you close the chat and if you join the call prior to the scheduled time, Jiminny is not automatically already there, you have to wait for it to join to record.
What problems is the product solving and how is that benefiting you?
Jiminny is a helpful tool for businesses that records and transcribes phone conversations. It analyzes the content of calls to provide insights and helps managers give feedback to improve sales and customer service. It also allows teams to collaborate and share recorded calls. Jiminny is easy to use and integrates with other sales tools.
Overall I quiet like Jiminny
What do you like best about the product?
The ability to listen to my calls and colleague calls
The ability to create playlists
The ability to create playlists
What do you dislike about the product?
The notes that are recorded on a call arent always the best
What problems is the product solving and how is that benefiting you?
Understand the pain points of clients & the type of Discovery type questions to ask
Easy to use. Great UI. A few tweaks would make it a 10/10.
What do you like best about the product?
"Live Coaching" function allows viewing of live calls. Great to allow the whole team to view the call live, whilst preventing overloading a client with too many team members. I've used other sales performance tools similar to Jiminny and they didn't have this tool. It's a great differentiator.
Playlists - ability to snip key sections of videos and add to playlists is excellent for repeat learning, and sharing key moments with colleagues.
Playlists - ability to snip key sections of videos and add to playlists is excellent for repeat learning, and sharing key moments with colleagues.
What do you dislike about the product?
The "themes" highlighted by Jiminny from calls often are not that accurate.
Ability to join the "live coaching" if you are the person who scheduled the meeting is not possible. This occurs when a BDR has booked a meeting but is not attending. They are unable to view the call in the portal whilst it is in progress.
Calls not saved if Jiminny notetaker is removed from the call. E.g. even if the call has been recording for 55 minutes, if you kick it out once a client has left, the meeting is not saved.
Ability to join the "live coaching" if you are the person who scheduled the meeting is not possible. This occurs when a BDR has booked a meeting but is not attending. They are unable to view the call in the portal whilst it is in progress.
Calls not saved if Jiminny notetaker is removed from the call. E.g. even if the call has been recording for 55 minutes, if you kick it out once a client has left, the meeting is not saved.
What problems is the product solving and how is that benefiting you?
Primarily sales coaching. the ability to review performance of myself and colleagues to improve our call technique over time.
Additionally, the conversation intelligence allows us to understand key statistics to try to improve over time e.g. talk to listen ratio
Additionally, the conversation intelligence allows us to understand key statistics to try to improve over time e.g. talk to listen ratio
Solid option for call recordings
What do you like best about the product?
Ease of use, not overly invasive, makes it easy to update SFDC and go back to a call in case there were any parts you want to hone in on. All together a solid offering.
What do you dislike about the product?
Sometimes it can be a bit annoying to have to sync calls with SFDC, other than that there really aren't any downsides that I see from a UX perspective of the platform.
What problems is the product solving and how is that benefiting you?
Makes it easy to focus on the call you are on and not have to take extensive notes so that you can go back and listen to the call and focus on specific areas that are needed
Learning material/Enablement
What do you like best about the product?
It helped me learn through other colleagues without having to necessarily have one to one time with them. It allows you to have access to your company's day to day conversations and practices.
What do you dislike about the product?
I think it can be overused by management and perhaps can cause a little uncomfortability to those who are not used to being recorded. I think overall it should be used as a learning platform rather than an employee tracking/recording platform.
What problems is the product solving and how is that benefiting you?
Taking notes of my conversations, helping me grow through hearing colleague's engagements.
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