Jiminny
JiminnyReviews from AWS customer
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Great Sales and Support Teams
What do you like best about the product?
The team at Jiminny! They bring a sense of partnership to using the tool from implementation to seeing results.
What do you dislike about the product?
It's hard to say. There isn't anything I don't like.
What problems is the product solving and how is that benefiting you?
Call quality and consistency, which we can see directly in conversions of leads and revenue.
Simple, intuitive and continuously evolving
What do you like best about the product?
Our sales & CS orgs both utilize Jiminny to record, transcribe, coach and predict. It's an excellent tool for all of the above and continues to improve our processes and saves us time.
What do you dislike about the product?
It's an evolving tool, which could be a "con" depending on your company's expectations- however, it isn't for my size team.
What problems is the product solving and how is that benefiting you?
Recording and transcribing conversations to create call summaries. This is a help to me + my team because it usually takes 30-ish minutes to note action items and highlights.
director
What do you like best about the product?
ease of use, call and coaching data, best practice sharing
What do you dislike about the product?
just trying to get user and data analytics
What problems is the product solving and how is that benefiting you?
helping our sales reps refine there sales calls and sales pitch
Great tool for Sales Enablement
What do you like best about the product?
Makes it really to listen, playback and understand calls really easily. Jiminny is a valuable tool for sales enablement by helping you record, analyze, and optimize your sales calls especially for us.
What do you dislike about the product?
There are other tools out there in the market which do a lot more than Jiminy however the value to price paid is bang on for what it can do currently with a very comprehensive roadmap with what's to come.
What problems is the product solving and how is that benefiting you?
Compliance, sales enablement and overall clearing visibility for the teams to understand and align eachother.
Best Sales Enablement / L&D tool
What do you like best about the product?
As a new starter this is one of the best tools for learning from your team and fast tracking your demo skills. It's easy to use and gives lots of prompts to stay on top of your deal cycles. A must have for any ambitious sales team imo!
What do you dislike about the product?
No tool is perfect but I haven't found anything I dislike yet, so can't comment on that. Great job Jiminny.
What problems is the product solving and how is that benefiting you?
Learning and development as well as sales training
Great tool for all!
What do you like best about the product?
The team, support and ease of use! The managers love the coaching aspect, new starters are able to listen to previous calls, and product managers get honest feedback directly from the customer!
What do you dislike about the product?
There is nothing to dislike about Jiminny!
What problems is the product solving and how is that benefiting you?
Jiminny provides pipeline analysis along with touchpoints. If a deal is going stale, it's possibly due to the fact that sales have not been in contact. Jiminny allows managers and support staff to be able to try and save the deal before it gets to that point.
Great user experience
What do you like best about the product?
Jiminny is really intuitive and easy to use, it allows our team to get quick feedback on their calls and it's easy to share recordings with other team members.
After some recent product updates, The transcripts from call recordings are really accurate and make it easy to pinpoint and share important snipets from calls.
The app is also really handy for on the go call listening.
Highly recommend!
After some recent product updates, The transcripts from call recordings are really accurate and make it easy to pinpoint and share important snipets from calls.
The app is also really handy for on the go call listening.
Highly recommend!
What do you dislike about the product?
Previously the call transcripts weren't very accurate but this has been updated since I've began using Jiminny. It seems the product team are constantly listening to feedback and making updates to improve the software.
What problems is the product solving and how is that benefiting you?
Jiminny is allowing me to become a better sales rep by watching more of mine and my teams calls. It's really easy to share calls with our leadership who give us actionable feedback which we can implement and learn from!
Excellent
What do you like best about the product?
Such a handy tool that has changed our organisation for the better. Having the ability for management to review our calls has been helpful as they can get context on situations, and offer coaching or advice. It also make sharing call recordings with customers a lot easier.
What do you dislike about the product?
I find it quite tricky to search for specific calls. They do have a search feature but I still often have to scroll through lots of irrelevant recordings to find the one I'm looking for.
If someone boots Jiminny from the call at the end, rather than saving the recording up to that point the recording is completely lost. Which is very annoying!
If someone boots Jiminny from the call at the end, rather than saving the recording up to that point the recording is completely lost. Which is very annoying!
What problems is the product solving and how is that benefiting you?
Sharing call recordings with customers. Having a record of customer calls.
Sales coaching has been a massive bonus!
Sales coaching has been a massive bonus!
Great piece of tech
What do you like best about the product?
Jiminny solved a huge issue for our team. We had no way to coach and call train internally. There was a gap in our training sessions and jiminny has really solved this
What do you dislike about the product?
Id like to have a bit more ease when logging calls using the widget. Some of my calls see an error when logging to sales force. a very small issue but does seem to occur
What problems is the product solving and how is that benefiting you?
We had no real way of training and coaching internally. We can now use Jiminny to run full feedback sessions in our commercial teams. CS and sales teams are running sessions internally where we can receive feedback and help each other to succeed.
An excellent solution for call recording and coaching
What do you like best about the product?
How seamless the integrations and automations are. It's meant that the whole team have all their calls automatically recorded and logged in the CRM, and alerts about the exact calls that you want to see are sent directly to you. It's been completely frictionless, so we're able to focus on our actual work rather than wrestle with the software.
What do you dislike about the product?
Nothing. G2 is forcing me to get to a minimum character count so here's some extra words.
What problems is the product solving and how is that benefiting you?
To understand what is actually happening on our reps' calls, allowing us to coach and to hold people to account.
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