Jiminny
JiminnyReviews from AWS customer
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Helping us to have great conversations and relationships with customers
What do you like best about the product?
Playlists! I can save types of conversations by product, team, region, colleague and share with contributors and those who want to listen and learn from others.
What do you dislike about the product?
From time to time we experience technical issues. The transcripts are ok but the majority of time they don't pick up exact language.
What problems is the product solving and how is that benefiting you?
Non-Sales colleagues can get close to the customer conversations and see first hand the impact we're making, problems we're solving/not solving, the challenges we're working through and how we're closing deals.
Crucial software for improving sales skills
What do you like best about the product?
Jiminny is great and is an essential toolfor any sales role. I use it primarily for its analytics, which tells me if I am talking too quickly and if there are words I use a lot during a meeting. There are many more uses for it, but those are my favorite.
What do you dislike about the product?
I have no complaints for jiminny it has done great for me thus far
What problems is the product solving and how is that benefiting you?
Jiminny makes it so I do not need to worry about note-taking during outbound calls, and it provides valuable analytics on my conversations
Jiminny is an amazingly helpful tool for listening to calls and improving on performance
What do you like best about the product?
I absolutely love Jiminny; it is effortless to refer to past calls and helps reduce the need to take notes while talking to prospects. It's also beneficial to be able to refer to my colleague's calls for personal training and improvement, as well as catch errors in my own calls. It's seamless and super easy to navigate and utilize, with a minimal learning curve. The support team behind it is incredibly responsive and helpful.
What do you dislike about the product?
I experienced some issues with calls not correctly translating to Jiminny from Outreach, which we reached out to support about.
What problems is the product solving and how is that benefiting you?
Jiminny helps solve the problem of juggling notetaking while on a call with prospects, which reduces the attention I'm able to pay to the conversation. It's also beneficial to be able to refer to previous calls if I missed something or for follow-up calls. As well as refer to my co-workers calls for training and improvement.
Extremely Helpful & Intuitive Tool
What do you like best about the product?
My favorite thing about Jiminny is the ability to listen to my coworker's calls. Listening to my more experienced colleagues' sales techniques helps me improve my performance tremendously.
What do you dislike about the product?
Sometimes it doesn't record calls, but I think that's only for certain states with legal restrictions. So, that's a non-issue. I would like to have the ability to watch a Jiminny call live during my colleague's meetings if I cannot physically attend.
What problems is the product solving and how is that benefiting you?
Jiminny solves my note-taking issue. I can put my pen and paper down and fully engage with prospects and customers without fear of forgetting something. I know Jiminny will always have my back when it comes to notes. I also love that Jiminy allows me to self-coach and improve my skill set, which is an added plus.
Fantastic sales process, and amazing customer support! But also a fantastic tool as well
What do you like best about the product?
Really useful tool that provides so many insights to help our growing BDR team here in the UK. The onboarding was fantastic and Jiminny really helped get us set up swiftly. Really great active support team as well that helps us with any issues instantly.
What do you dislike about the product?
There have been a couple of issues with importing calls from Salesloft to Jiminny, however the team has been incredibly proactive trying so solve this issue and responds instantly to help I sort it.
What problems is the product solving and how is that benefiting you?
Gives us loads more insights about the calls my team is having so I can better advice and coach them on areas of improvement. As a new team, this is hugely helpful!
Call intelligence is their primary focus - and it does it very well.
What do you like best about the product?
Call intelligence is very slick and accurate
What do you dislike about the product?
Telephony offering is poor, sometimes it doesn't record Zoom calls
What problems is the product solving and how is that benefiting you?
Call metrics and recording - can learn from our activities
Jiminny an excellent accompaniment for any sales team!
What do you like best about the product?
Being able to analyse calls and identify what works well and doesn't to gain better traction moving forward.
What do you dislike about the product?
Sometimes the calls don't log but this is more my fault than that of the platform!
What problems is the product solving and how is that benefiting you?
Solving the fact that I have no means of recording my calls.
Has been great to review calls
What do you like best about the product?
Easy to invite to call as it's mostly automated, encourages me to write notes after and watch the call back to see where i could improve and not forget what clients say
What do you dislike about the product?
Sometimes calls have not been logged properly, as well as the transcript not always being the most accurate. I would also prefer to make private calls as I could then do practice calls with colleagues for only myself to watch back!
What problems is the product solving and how is that benefiting you?
Its solving the issue of remembering everything the client has said! as well as making me more aware of my talking speed and if I say certain things too often. My self coaching has improved
Insightful, easy, and eye-opening
What do you like best about the product?
I really love how you can make notes and little comments throughout the recording, this makes it that much easier to find the important snippets you need to review, saving even more time. This tool has been so educational for me to look back at and really has helped me take my sales game to the next level.
What do you dislike about the product?
Just that it takes a little to get used to and learn, but most great tools do require some investment to get the most out of them. They still are missing some features, but like us, a start-up, I know they are already working on most of them.
What problems is the product solving and how is that benefiting you?
It is solving the business issue of taking time and resources for training. Most sales and team leaders do not have time to train every member, this put the training into the individual's hands. Also, it helps those leaders get an inside look into their teams strategies and sales knowledge.
Amazing tool, above & beyond customer support!
What do you like best about the product?
Not only is the Jiminny tool hugely valuable in providing quick insights that allow a deeper dive into performance, the support that we get from the entire Jiminny organization is unbelievable! They quickly respond and provide above-and-beyond support from a technical perspective to best practices. I have never experienced anything like it!
What do you dislike about the product?
We have struggled with some of our workflows, and the Jiminny assigned numbers occasionally appear as Spam. However, the Jiminny team has been more than helpful in resolving both of these issues! They are quick to join multiple calls a week to troubleshoot and have even involved their CTO in designing integrations to work with our current processes rather than trying to have us conform to a new process.
What problems is the product solving and how is that benefiting you?
Jiminny is delivering us the ability to increase our revenue and our reps' skill sets with coaching, to which we can hold our managers accountable and track the reps' progress. I think that tracking is what gets the buy-in of both parties to continue because they see their skills increase, and in parallel, they also see their revenue performance increase.
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