Jiminny
JiminnyReviews from AWS customer
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User Friendly and Rockstar Customer Success/Support Team
What do you like best about the product?
It's very user friendly and easy to find what you're looking for. The customer success team is hands down, the best customer success team I've ever worked with. I worked with Gong and Chorus... Jiminny's Customer Success team is there key differentiator.
What do you dislike about the product?
Unable to link to Xant currently but that is going to be fixed soon!
What problems is the product solving and how is that benefiting you?
Allowing us to coach calls and get deal insights to accurately forecast
Solid and great solution
What do you like best about the product?
Jiminny provides everything we need for notetaking, call recording/sharing, and opportunity tracking in a seamless and easy flow. The playlist and coaching features really make our lives easier in scaling the team and use cases.
What do you dislike about the product?
So far, nothing really. The tool has really eveolved over the past years to meet all our need in a hybrid setup and developed new features to help us up workflows and performance.
What problems is the product solving and how is that benefiting you?
Data governance and knowledge sharing when it comes to sales can be difficult. Jiminny really made a difference with the base implementation and helps us on our continued journey.
SDR
What do you like best about the product?
When it works, it's a great way to view past calls. The transcription is very accurate.
What do you dislike about the product?
Often times does not auto-record meetings, so need to be constantly monitoring it.
What problems is the product solving and how is that benefiting you?
Collection of sales content
Really helpful when onboarding and coaching new hires and showing the voice of the customer
What do you like best about the product?
Opens up the black box of 'what is going on in the meeting', helpful to help onboard new team members as so easy to coach from. Really helpful when proving 'voice of the customer' internally to other stakeholders.
What do you dislike about the product?
The transcription could be better, hard to follow when finding key conversation points in the meeting.
What problems is the product solving and how is that benefiting you?
Saves my time, allows me to let my team work with their customers without me shadowing
Super nice experience
What do you like best about the product?
Lovely support from our CSM.
Great tool for Sales Enablement
Great tool for Sales Enablement
What do you dislike about the product?
I wish there was a universal search button for any calls on jiminny
What problems is the product solving and how is that benefiting you?
Recalling snippits of info from calls
I like the concept but it is hard to find things in Jiminny
What do you like best about the product?
The commenting aspect in the recordings is helpful for my colleagues and me in knowing exactly where we can improve our calls. I also like the playlist for onboarding new members to the team
What do you dislike about the product?
I think it is difficult to search for a specific recording directly through the home page. I think there can be a better way to find recordings quickly without having to sift through a menu.
What problems is the product solving and how is that benefiting you?
I am able to get feedback from my co-workers effectively.
Solid Call Recording and dialler
What do you like best about the product?
I use it for call recordings, watching back over demos and using the text transcription for finding key points in the call. Also, the autodialler for calling the US.
It's easy to use for this use case, perhaps there is more we could get from the product but don't know!
It's easy to use for this use case, perhaps there is more we could get from the product but don't know!
What do you dislike about the product?
Snippting calls could have easier UI - it's hard to nail the specific seconds of the call.
What problems is the product solving and how is that benefiting you?
Keeping on top of what was discussed in calls.
Great Feedback Tool
What do you like best about the product?
Call recording and analysis features are really great. Being able to comment, note, analyse within feedback frameworks (as well as being able to customise many of these features) means that you can really give your team the best possible feedback at any time.
Also, live calls are fantastic. Being able to listen to in progress calls is extremely helpful.
Also, live calls are fantastic. Being able to listen to in progress calls is extremely helpful.
What do you dislike about the product?
The dialer is a touch clunky. The tool has a lot of 'white space,' which makes it feel a bit poorly visually designed (but that's a personal preference and may speak more to a spatial inclination than any poor decisions). There are quite frequently some small bugs/issues that come up (nothing critical usually). The integration it has with teams is god awful as well.
What problems is the product solving and how is that benefiting you?
Giving concise, accurate and timely feedback on sales calls at various stages in our work cycle.
Giving live assistance and appraisal of my team's work.
Creating a structured and meaningful feedback loop.
Giving live assistance and appraisal of my team's work.
Creating a structured and meaningful feedback loop.
Extremely reliable with no pointless extra features
What do you like best about the product?
It does exactly what we need as sellers, and gives me the ability to review key calls and send crucial snippets to prospects. It's easy to find calls and there isn't a bunch of other distractions in the platform. You get to the right info quickly so you can get back on with your job.
What do you dislike about the product?
That it's not integrated into Kluster, this would be a game changer for me as an AE.
What problems is the product solving and how is that benefiting you?
Being able to revisit a key call and get notes. So in the call itself, I can focus on listening and engaging with the prospect. Also has been great for sharing calls with our newer team members for coaching.
Very user friendly
What do you like best about the product?
The best part of using jimminy for myself is how easy it is to log my calls to salesforce. Theres no pre recording that needs to be set up. Its an incredibly smooth process.
What do you dislike about the product?
Sometimes it doesnt record automatically, which I find incredibly frustrating at times. Maybe its just user error. I also dont like how it provides us with a default phone number.
What problems is the product solving and how is that benefiting you?
When I started my new role, it was super easy for me to learn how to cold call, provide product demo's and learn product knowledge form all of my colleagues recordings
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