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Jiminny Review
What do you like best about the product?
Being able to go back over calls, making notes with a timestamp to the point in the conversation where it was referenced, the search function to listen back on a particular part of the call.
Also like the ability to take snippets out of a call and add them to playlists this will be great to review in the future when you have built up a bank of them.
Much better that hangouts or go to meeting.
Also like the ability to take snippets out of a call and add them to playlists this will be great to review in the future when you have built up a bank of them.
Much better that hangouts or go to meeting.
What do you dislike about the product?
There's nothing that I would say that i dislike as of yet, it would be good of you could turn off the music that plays whilst you wait for someone to join the video conferan
What problems is the product solving and how is that benefiting you?
- If you find it hard to take notes or forget things during the call its easy to review,
- Being able to share a call with other members of the team
- Live coaching is great for me as I am new to sales and can easily be prompted of what to say and when
- Being able to share a call with other members of the team
- Live coaching is great for me as I am new to sales and can easily be prompted of what to say and when
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Makes my day to day work easier!
What do you like best about the product?
I love that I can see when reps are using my research and helps how to get the most out of my work.
It's very simple to interactive with which makes it more desirable to use.
It's very simple to interactive with which makes it more desirable to use.
What do you dislike about the product?
Nothing comes to mind, maybe some more support as the system goes down frequently
What problems is the product solving and how is that benefiting you?
There was a problem with not knowing what parts of our researching was actually being used interm of follow up calls and it shows anything extra we need to adding to leads or deduct.
No better tool for your sales team
What do you like best about the product?
How easy it is to share specific parts of a call to the team. This has always proved difficult in the past but Jiminny allows you to pick, tag & comment on the most important section of the call. The new transcription is another game changer.
What do you dislike about the product?
If the call has any background noise the Rep v Customer % can be massively skewed but I guess that's not the systems fault. Sometimes, I need to be able to download the call to share with colleagues not using Jiminny and I have to contact the Jiminny team directly to do this. I'd love a simple download button.
What problems is the product solving and how is that benefiting you?
Time is tight which means team training is tight to get everyone together to listen to a call. Jiminny breaks the barriers on this for us as it allows a call to be shared (even get notified on Slack) and allows everyone to comment, tag keywords, and most importantly, coach each other to help us all get better. There are many benefits but a key one is learning about a competitor and being able to easily find the calls related to that (which have been tagged) to see how they overcame those objections.
Great tool for marketing insights and alignment
What do you like best about the product?
The overall ease of use. I'm able to quickly collaborate, listen to call, and gain market insights within seconds. It allows me to champion the voice of the customer in a position that is not a direct front line employee.
What do you dislike about the product?
There are times when the conference call quality can be better. It not a huge negative, and has gotten much better.
What problems is the product solving and how is that benefiting you?
As a marketing leader Jiminny helps my team further understand the Ideal client profile, create empathy and alignment with our front line teams, and develop the appropriate messaging that is aligned to the pains and challenges of our buyers. We've been able to create better alignment with our sales and service teams, and the ability to stronger messaging.
Recommendations to others considering the product:
You can also save on other tools by consolidating them into the Jiminny platform (e.g., conference calling).
Really useful tool
What do you like best about the product?
I like that it gives teams the capability to learn from each other. Sharing calls, and particular sections of calls, is really simple. It's very easy to comment on particular sections of calls, and integrate the system with Slack to see notifications. I like the leaderboards - there's nothing like friendly competition! The support is good.
What do you dislike about the product?
It's only available for outbound calling, and doesn't record inbound calls. Sometimes when using the mobile dialler - through Salesforce - it can be slow to put through, or disconnects. In the 4 months I have been using it there has been one occasion where it failed to work for an hour, but the support from the team was top notch, to be fair to them.
What problems is the product solving and how is that benefiting you?
Ability to record calls and listen back with the team to aid learning and development. Realised the benefit of having this tool integrated and making the process seamless - it is driving our business value of speak up and open and honest comms... is great for a learning culture.
Recommendations to others considering the product:
Do it! It's brilliant
An essential tool for sales development...
What do you like best about the product?
Call listening and ability to leave comments.
What do you dislike about the product?
Nothing, this product fits exactly what we needed.
What problems is the product solving and how is that benefiting you?
Being able to listen back to calls and learn how best to progress opportunities.
Great experience
What do you like best about the product?
The thing that i Like best about jimminy is the fact that we can share calls across the team and we can all learn from each others failures. However we also learn from each others wins and successes, which is a great way to encourage team bonding.
What do you dislike about the product?
We have had some niggles and some bugs along the way, but these have been minor in comparison to the great learnings we have got from each others mistakes. I think if these tech issues got ironed out then this would truly establish itself as a first class, world class product.
What problems is the product solving and how is that benefiting you?
great learnings we have got from each others mistakes and successes
Experienced user - Great
What do you like best about the product?
I like that you can coach and rate calls, tag people and you get notified when someone is commenting on your call. It's great for self-development and sharing learnings. I also like that you can easily tag every single person within the team on different parts of the call. I also enjoy the fact that you can send snippets of a call so you can just share the most relevant parts to certain individuals. It's an overall great experience.
What do you dislike about the product?
The only real thing I can genuinely think of off the top of my head if I had to is it can be temperamental at times but I must say the tech issues get sorted quickly and our previous 'Calls tool' had a lot more issues and glitches. In all honesty, there really isn't much I don't like, I think this is excellent for coaching and training.
What problems is the product solving and how is that benefiting you?
Sharing learnings and being able to keep feedback all in one place
Recommendations to others considering the product:
nothing that i can think of
Simple, fast & effective! World Class!
What do you like best about the product?
Where to start, the Jiminny experience is simple, easy to use and effective. Integrations in slack make it simple for teams to share calls & insight. The ability to call & text directly from SalesForce in an extension is a game changer! All communications are recorded back in SalesForce making admin a lot simpler and more efficient! Call coaching is also a game changer, the ability to tag a colleague and ask for feedback, coaching and their opinion is extremely simple and effective. I also like the road map of the product, the Jiminny team do an amazing job of keeping us posted on exciting new features coming up and gamechaging updates that are due to go live but also the long term goals, long term projects they are working on to make Jiminny a World Class solution!
What do you dislike about the product?
There is not much I dislike about Jiminny, the open & honest partnership we have and the support we receive is amazing. The Jiminny team really want us to succeed in using their tool and do a lot to help us!
What problems is the product solving and how is that benefiting you?
Effective call coaching for our Sales team, spotting trends, feedback on opportunities, Jiminny allows us to collaborate more, highlight things quicker to our wider teams outside of the sales remit, it enables our product and project teams.
Recommendations to others considering the product:
Keep doing what your doing - Fantastic work
New to Jiminny, think it's great!
What do you like best about the product?
I have only been using Jiminny for a couple of weeks but think it is so useful for the team. I can easily listen to my colleagues calls to assist with my role and can easily provide them with feedback.
It is such an easy process and easy to use for even tech-shy people.
It is such an easy process and easy to use for even tech-shy people.
What do you dislike about the product?
There is nothing that I have come across which I dislike about Jiminny. Like I said, I haven't been using it for very long and have not yet come across anything that I dislike about their service and their product.
What problems is the product solving and how is that benefiting you?
Really helps with communication across the wider team.
Recommendations to others considering the product:
If you are looking to learn and progress your Sales Development team and further envolve your learning- then I recommend Jiminny.
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