Jiminny
JiminnyReviews from AWS customer
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Great platform for sales teams
What do you like best about the product?
Integrates with HubSpot seamlessly. User friendly platform. Support team are amazing!!
What do you dislike about the product?
Slightly confusing to set up a few caller settings
What problems is the product solving and how is that benefiting you?
New starters can listen to best practice calls. Product team get insights into our customers without joining calls.
Jiminny has the best success team
What do you like best about the product?
Jiminny is a great tool, as a Revenue Operations helps me to save time and helps the team to improve their conversations but the most I like from Jiminny is their Customer Success Team. Giuliana and Mike are amazing.
What do you dislike about the product?
Sometimes the loading time of the tool is a bit too much when you are changing between different tabs.
What problems is the product solving and how is that benefiting you?
I don't have to see all the recordings of my team to know how they are driving their conversations, Jiminny does that for me. I save time and the team have also visibility on their conversations.
Jiminny is an extension of my team
What do you like best about the product?
Working with the Jiminny team, specifically, Giuliana is fantastic, She is proactive, diligent and attentive to our needs. She comes prepared for every session and quickly follows up, when I am busy I believe that Giuliana is constantly trying to push the needle and adds value to our team. So far I am really impressed with Jiminny and have just laucnhed a pilot to explore other ways that our business can benefit from the solution.
What do you dislike about the product?
It would be great to see other integrations with Jiminny into our wider CX tech stack outside of SFDC.
What problems is the product solving and how is that benefiting you?
We are able to see greater insights from our customer conversations and have a digital memory for all calls - which is amazing for the training and development of the team. The ability to listen into calls will allow for better consistency with our messaging.
Engaging with calls that I would have previously ignored
What do you like best about the product?
I love the way you can track insights that start to shape the future conversations I'll be having in a positive way. Previously types of questions like talk speed and patience were unasnwerable.
What do you dislike about the product?
Sometimes the actual tracking of transcripts can be slightly off, in both the words mentioned and at times attributing the words to the wrong people. Which can unfortunately skew statistics and insights.
What problems is the product solving and how is that benefiting you?
Understanding how much time I spend interrupting a prospect. Highlighting and sharing the types of questions that illicit a deeper and more useful response from a prospect.
A great product we get lots of value from
What do you like best about the product?
Jiminny is very easy to use. We had one onboarding call at the start which really helped us navigate the platform. Being able to watch demos back really gives us an insight into our customers' needs, requirements and painpoints.
What do you dislike about the product?
The search functionality could be a bit better and it would be good to be able to remove old staff's recordings from the home page ourselves (can be done through the team at Jiminny). Minor gripes though, it's a really great system overall.
What problems is the product solving and how is that benefiting you?
As mentioned, being able to understand our customer's needs helps us shape our product, understand our target audience, analyse our sales process and more.
Must have in your sales stack!
What do you like best about the product?
I really like that :
1) You have visual cues in Jiminny to navigate through your client calls.
2) You can tag people, make comments and key moments on the call timeline for easy navigation and sharing with teammates.
3) You have analytics about your performance as an account executive, you can understand your talk to listen ratio, patience metrics, WPM, and others.
1) You have visual cues in Jiminny to navigate through your client calls.
2) You can tag people, make comments and key moments on the call timeline for easy navigation and sharing with teammates.
3) You have analytics about your performance as an account executive, you can understand your talk to listen ratio, patience metrics, WPM, and others.
What do you dislike about the product?
Improvement points:
1) You cannot upload call recordings.
2) The tagging mechanism works but could. bebetter.
3) Transcripts
1) You cannot upload call recordings.
2) The tagging mechanism works but could. bebetter.
3) Transcripts
What problems is the product solving and how is that benefiting you?
1) Sharing recording snippets with clients and internal teams.
2) Creating call lists and snippet lists for sales training (objection handling, pitching, demoing, and more).
3) Product feedback.
2) Creating call lists and snippet lists for sales training (objection handling, pitching, demoing, and more).
3) Product feedback.
Great tool for Training & Coaching
What do you like best about the product?
We are a team of 5 Account Executives and we love to have sales insights, recordings and all the data coming from our activity & opportunities. Great for new joiners but also for self-coaching among time.
What do you dislike about the product?
So far nothing big, whenever there's some incidence or area of improvement they fix it in seconds. The only thing I would improve are transcripts in other languages (we work in Spanish).
What problems is the product solving and how is that benefiting you?
- Onboarding of new peers (initial training, on-demand shadowing etc)
- Team metrics: duration, topics, stages in opportunities
- Self-coaching: Improvement of the quality of calls
- Team metrics: duration, topics, stages in opportunities
- Self-coaching: Improvement of the quality of calls
Recommendations to others considering the product:
Check first with your team in order to propose the initiative as a tool for improvement, not micromanagement.
Manager Coaching, Self-Coaching and Peer-Coaching - results after just 2 weeks!
What do you like best about the product?
We've been using Jiminny for just 2 weeks and already I have had a lot more opportunity to coach and share feedback than ever before. I also see a huge increase of peer-to-peer coaching where team members leave constructive feedback for each other, as well as increased self-coaching where individuals listen back to their recordings to identify development areas.
On top of that, our marketing and product team get valuable insights into topics and objections/competitors that are talked about the most, which helps us develop better enablement material and content to push to our prospects.
We also have some dyslexic team members who hugely benefit from the transcript being available and it making it easier for them to put data into our CRM.
I love how much out-of-the-box analytics is available and how intuitive the tool is to use - i'm still learning and discovering new bits every day!
Lastly, kudos to Mike who has shared best practices on how to roll out Jiminny successfully and get buy in from the team - we're running a competition this month to encourage our teams to use Jiminny daily and it's already proofing to work! Thank you
On top of that, our marketing and product team get valuable insights into topics and objections/competitors that are talked about the most, which helps us develop better enablement material and content to push to our prospects.
We also have some dyslexic team members who hugely benefit from the transcript being available and it making it easier for them to put data into our CRM.
I love how much out-of-the-box analytics is available and how intuitive the tool is to use - i'm still learning and discovering new bits every day!
Lastly, kudos to Mike who has shared best practices on how to roll out Jiminny successfully and get buy in from the team - we're running a competition this month to encourage our teams to use Jiminny daily and it's already proofing to work! Thank you
What do you dislike about the product?
the transcription function is struggling with accents across the UK and misunderstands a lot of things (which is also highly entertaining), you still get the gist of the conversation but a higher accuracy would make it just that tiny bit easier to use the information to copy&paste into CRM, or to ensure certain keywords are understood correctly. I would be curious to understand if you could edit and that way teach what should have been transcribed?
What problems is the product solving and how is that benefiting you?
As a manager at a series A startup with hyper growth, I struggled to make time for coaching. Add to that limited data capture in the CRM, we had mostly anecdotal stories of where the main issues and objections were, but were unable to quantify these assumptions.
Now, I can be more flexible with my coaching and the team itself is able to self-coach and peer-coach a lot more, rather than spending time live shadowing and not getting through to anyone.
We're also able to help marketing & product to use the insights to build out enablement material and content for prospects.
Now, I can be more flexible with my coaching and the team itself is able to self-coach and peer-coach a lot more, rather than spending time live shadowing and not getting through to anyone.
We're also able to help marketing & product to use the insights to build out enablement material and content for prospects.
Definitely recommend Jimminy, its the best tool for sales team
What do you like best about the product?
You can always get back and relisten to your calls for improvement purposes and taking back notes in case you forgot to do so during the call
What do you dislike about the product?
The thing i don't like is it doesn't capture my calls as I'm in egypt on Teams meetings
What problems is the product solving and how is that benefiting you?
I can see which points that i can be improving, Taking notes on my behalf, judge the call interaction
Recommendations to others considering the product:
Definitely a perfect tool to track the team activity and coach them!
Great enablement and coaching tool with amazing customer support
What do you like best about the product?
Jiminny has been a great addition to our Customer Success organization. It helps train up new CSMs so they can listen to the types of conversations that are had around certain features, renewals, upselling etc. The support we've received from the Jiminny team has been fantastic. Our CSM at Jiminny has also been extremely helpful in enabling us to utilize all of the feedback and coaching functionality, something our team definitely needed a push to get started on but we have found it impactful for the growth and learning of our individual team members.
What do you dislike about the product?
No major dislikes so far. Sometimes the notetaker can be a bit buggy about which calls it joins but it's not a huge deal. I would like my team to spend more time on the coaching element and it can be difficult to find the time to utilize all of the functionality around it, however, that is more of an "us" problem!
What problems is the product solving and how is that benefiting you?
Jiminny is helpful for the enablement of new team members as they can listen to a variety of calls across different topics without having to wait for a live call to occur. It also helps in managing a growing team, allowing us to give feedback to one another upon playback and opens up a whole new way to coach the team.
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