Jiminny
JiminnyReviews from AWS customer
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Really easy to use tool, interface is slick and customizable - I can build out exactly what I need.
What do you like best about the product?
The ability to customize fields, allows us to report exactly on the data we find important and then apply it to any coaching, having the ability to coach specifics is very powerful.
What do you dislike about the product?
There is a slight delay from it comes to finishing calls and them being updated to the tool, this is only a matter of minutes so it doesn't cause too much disruption. Suppose I'm just a millennial, and we want everything instantly.
What problems is the product solving and how is that benefiting you?
Coaching on specific areas of calls. Being able to break down elements makes coaching easier and more fun. There is no point trying to fix someone's entire pitch if it's just their intro or close needing a little work. Jiminny lets you do this with ease.
Great tool for training!
What do you like best about the product?
Ease of use and the ability to search for calls and key moments within calls is fantastic.
What do you dislike about the product?
The transcription is not always correct, but other than that no complaints!
What problems is the product solving and how is that benefiting you?
For training new employees, it's a great tool to go back and listen to an important call, and searching for specific topics is extremely easy!
Conversation intelligence made easy
What do you like best about the product?
Jiminny is a great tool - our sales reps and customer success are using the tool daily to improve conversations. The transcription is great, allowing visibility across all conversatiosn whilst the coaching tools enable the team to constantly improve.
What do you dislike about the product?
It would be great if we could upload CSV files to add topics, themes, triggers, and vocab, etc. However, the product is very quickly advancing which is great to see.
What problems is the product solving and how is that benefiting you?
Visibility across client facing calls and training team members. The coaching frameworks allow individuals to assess their own calls and help managers to direct their coaching efforts.
A very solid tool that combines phone calls & recording/analysis of calls & meetings
What do you like best about the product?
Great call analysis, efficiently organized recordings within the Jiminny web page, the sidekick is very handy.
What do you dislike about the product?
The integration with HubSpot is a bit lacking. I wish that Jiminny entries in the company record of HubSpot were linked with the specific contact record that they were recorded with for easier organization.
What problems is the product solving and how is that benefiting you?
It can be easy to forget what's been said and touched upon in specific calls - Jiminny makes it easier to go back and figure out appropriate next steps for each call that I make. I'm not sure about fiscal benefits (I'm a pretty entry-level employee), but I know that it makes my day easier!
Recommendations to others considering the product:
Really dive into the integration Jiminny offers with your specific CRM
Great tool for calling and coaching
What do you like best about the product?
Easy joining calls via Coaching function
Direct connection to Hubspot
Direct connection to Hubspot
What do you dislike about the product?
No option to choose which microphone/speaker shall be used
What problems is the product solving and how is that benefiting you?
Faster logging after calls with notes during the call
Easy coaching of team colleagues
Easy coaching of team colleagues
Easy to use and effective at transcribing
What do you like best about the product?
I like how seamlessly it became a part of my workflows. Very easy to search for calls and go through transcripts. Gives me peace of mind every time it's in any of my calls. Ask Jiminny has been great too!
What do you dislike about the product?
Can't automatically join my calls that an external customer hosts, lots of emails after each call is logged. The pop-ups every time a new feature gets released - does not let you exit out.
What problems is the product solving and how is that benefiting you?
Keeping notes in one place, recording calls, transcribing, AI generating emails, follow ups, action items, recaps.
An essential tool for all sales professionals
What do you like best about the product?
The ability to recall conversations from meetings is a valuable asset, especially if you've not had the facility before. The analytical tools to assess keywords used in conversations is an amazing feature to bookmark where conversations take particular tones or verbal indicators.
What do you dislike about the product?
The tool still has a bit of a way to go in terms of transcribing accurately. It's still excellent and the video is always the backup to reverse play-back. The beta summary tool is also good but can easily miss off key elements, especially when detecting accents. The sidekick tool can be temperamental sometimes, especially syncing with Teams.
What problems is the product solving and how is that benefiting you?
Sharpening personal sales skills is easy to do with the platform. It's also an invaluable traning tool when playing back and listening to how one presents and delivers information. I've personally found it excellent to spot flaws in my own descriptive language and even pick up body language to tweak.
The best call analysis system
What do you like best about the product?
I love Jiminny because I can monitor the calls and do vital internal data analysis work. Jiminny informs us of everything the customer needs and then makes a solid sales plan.
What do you dislike about the product?
I wouldn't say I like that their pricing is variable quickly; they should have a fixed rate for any user.
What problems is the product solving and how is that benefiting you?
We have managed to incorporate multiple call monitoring options at strategic times, so we know what the users want. It is easy to schedule and set up integration times for strategic customers, calls are heard cleanly.
Recommendations to others considering the product:
Jiminny is very good; I highly recommend it to all people who want to know what their customers want through calls. It is simple to use.
Really good product and brilliant customer care
What do you like best about the product?
The software is really useful for coaching team members on what went well in a call and what they could improve upon next time. The team are also super helpful at getting everyone set up and making sure they're making the most of the platform.
What do you dislike about the product?
No issues at the moment, sometimes it can take a little time for the note taker to appear but otherwise, it works well and the team is always on hand if needed.
What problems is the product solving and how is that benefiting you?
It's really helped me with coaching my team and also enables them to listen to each other's calls for self-coaching. In addition, as part of the Customer Success Team we can listen to sales calls to make sure we're aligned in how products are pitched and serviced.
jiminny
What do you like best about the product?
Evolving product, ship features on a very regular basis. Product support is amazing, always very quick on Intercom to reply and fix things.
What do you dislike about the product?
Transcripts and talking topic tags aren't always accurate, but both are probably quite hard to make perfect.
What problems is the product solving and how is that benefiting you?
Note-taking, call recording, and prepping for client calls by rewatching your previous ones.
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