Jiminny
JiminnyReviews from AWS customer
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Decent call software, lots of issues with call quality and chrome extension.
What do you like best about the product?
The dialer itself is not bad. The insights and call recording insights are decent. The salesforce integration does help with tracking daily activity. As a manager you are able to view metrics across your team and the overall organization.
What do you dislike about the product?
Call quality is poor at times. Spotty connections and difficulty with audio. Chrome extension is subpar, constantly running to errors and crashing. To log calls or find prospects you have to type into the search bar.
What problems is the product solving and how is that benefiting you?
It is our primary outbound dialer, and we are making a lot of outbound dials. It does help us re-listen and analyze calls made across the team to improve our pitches, objection handling better, and value prompts
Great coaching & video interaction management platform
What do you like best about the product?
GUI is really nice, and there are a loty of features to build playlists that help with onboarding new employees. The ability to quickly create and share short excerpts from customer video calls is invaluable.
What do you dislike about the product?
The transcriptions still need to be improved, once they are working it will allow other features such as the automated call coaching tips to really work as they should.
What problems is the product solving and how is that benefiting you?
Recording the conversations we have with prospects and customers, to improve our approach. Specifically to record the good things so that new employees can see how it is done, but also to record customer development requests and pass directly to the product team so they now how the customer phrased their requirement.
Top level chat support, something other companies should aspire to.
What do you like best about the product?
The quick and informative chat response/assistance I receive. There is generally always a human ready to reply who is more than happy to go above and beyond.
What do you dislike about the product?
It would be nice if anyone could export a Jiminny recording as opposed to just the main owner, however Jiminny have been very helpful in getting me recordings when needed.
What problems is the product solving and how is that benefiting you?
VOIP phonecalls
Love it!!
What do you like best about the product?
Jiminy has helped me and the rest of our team get up to speed a lot quicker than at most places I've worked at. The library of recordings I have at my fingertip is priceless.
What do you dislike about the product?
Nothing!! Its the one of the best tools we have
What problems is the product solving and how is that benefiting you?
We are cutting our new hire training down to almost 50%
Recommendations to others considering the product:
Use it
The possibility of making call analysis for future investments
What do you like best about the product?
Jiminny is being used to do pre-analysis of planned call construction. Jiminny is very robust for strategizing the market through authentic calls. It works great because I have been able to solve multiple management problems with great targeting. The interface is amicable; it has a successful design.
What do you dislike about the product?
It does not have multiple functionalities, and sometimes it repeats with other shortcuts. They should be more coordinated on this point.
What problems is the product solving and how is that benefiting you?
Jiminny is extraordinary; it contains various tools that help make technical analyses of management processes for future organizational benefits. The program has an excellent flow; it helps merge prospect information with marketing strategies and capture attention in business.
Recommendations to others considering the product:
I highly recommend Jiminny because it involves a lot of pre-analysis work on calls; it is responsive and has given a very comfortable strength in all aspects. It will help you evaluate your customer calls.
Very good software - transcription needs work!
What do you like best about the product?
The automatic addition to every outbound call is very helpful as it means you can't forget. The function that allows other people to listen in and message without it being shown to external parties too is great when training new people.
What do you dislike about the product?
The transcription isn't very helpful apart from when you need to search for occasional buzzwords, and even then, it's a bit dicey. It struggles to understand who is talking when and I think any transcription software would encounter the same problem. Still, the confusion it has with very common words makes it almost unusable.
What problems is the product solving and how is that benefiting you?
It's most helpful when training new employees and for progress reviews. It also lets different teams that work on the same clients see what has recently been discussed without any extra input as the calls are recorded automatically.
Great tool, I use the snippet feature quit a bit to store in my library, very useful and easy.
What do you like best about the product?
You can focus 100% on the conversation you are having, if needed you can return for important info gathering and you can ask for coaching if you want feedback.
What do you dislike about the product?
You could not add the recorder to a live call if it was rescheduled as an example, there was a glitch but they just added that feature.
What problems is the product solving and how is that benefiting you?
Improving my performance with self-evaluation and coaching comments at the exact moment needed.
Creating snippets has been very helpful for me to share and save knowledge as Playlists.
Creating snippets has been very helpful for me to share and save knowledge as Playlists.
Great Tool
What do you like best about the product?
The tool is user-friendly, and it makes it super easy to send recordings off to customers after the call. It is also super helpful to see how I could improve my calls with the customers based on the Jimminy recordings.
What do you dislike about the product?
When I have to reschedule the meeting sometimes, the Jimminy notetaker doesn't show up.
What problems is the product solving and how is that benefiting you?
Easily sharing calls with customers that they wish to have.
Brilliant platform for collaborative sales coaching
What do you like best about the product?
Being able to scorecard calls and get feedback from peers
What do you dislike about the product?
Not much tbh, very well laid out and easy to use
What problems is the product solving and how is that benefiting you?
It was great to get that feedback on my calls so that I can learn where to improve. My manager can go through the call with me and we can run through the scenarios and areas to practice
Great Service. Very pleased.
What do you like best about the product?
I adore the ability to listen back to calls. I take learnings from our call coaching sessions and having the recording there is very useful.
What do you dislike about the product?
Occasionally Jiminny will miss calls through the integration with Zoom, but more often than not, it's absolutely fine!
What problems is the product solving and how is that benefiting you?
Main problem is that I can't conduct demos and write notes at the same time. Jiminny gives me the ability to go back and revisit the conversations so i can update notes.
Recommendations to others considering the product:
100% would recommend for any SAAS sales team.
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