Jiminny
JiminnyReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
912 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy to use and great value tool
What do you like best about the product?
How much value it brings to our organisation - for our Sales team during onboarding, development, reflection, and knowledge-shares. This is one of the key coaching tools we couldn't live without.
What do you dislike about the product?
It's hard to fault due to the seamless experience. Sometimes the transcripts aren't accurate, but with most things, I believe this is something the team at Jiminy will be continuing to work on.
What problems is the product solving and how is that benefiting you?
We were aligning the messaging and approach of our sales and customer service teams to provide a more consistent experience to our clients and prospects - as well as providing the teams with more robust L&D tech support.
Easy to use
What do you like best about the product?
Listening to calls, giving feedback on my team. Great support team!
What do you dislike about the product?
Nothing at the moment I can see that I dislike
What problems is the product solving and how is that benefiting you?
Training/Coaching with the team
Recommendations to others considering the product:
Utilise Jiminny to its full potential, i.e. scorecards, sharing comments, and to use the Team Insights for coaching
Easy to use platform supported very well
What do you like best about the product?
Really simple to implement and use. Allows us to record and analyse all calls, helping develop our team. The support Jiminny provides is first class, they're always on hand to offer advice or answer any questions we have.
What do you dislike about the product?
Transcripts accuracy can vary. Some words that are said on calls read very differently on the transcript. Tough one as I'm not sure any system can do this perfectly.
What problems is the product solving and how is that benefiting you?
Jiminny has given us the ability to review our calls once they're done, understand what has been said and ensure we haven't missed anything but also analyse where we could have improved and celebrate what went well. It's been a great coaching tool for the whole team and improved the conversations we have with those we speak to.
Great tool for sales coaching
What do you like best about the product?
The clear dashboard to access recordings and the ability to share & create playlists with other Team members. We plug Jiminny in to Salesforce to ensure we are reducing the amount of duplicate effort in note taking.
What do you dislike about the product?
The transcripts are sometimes not accurate to the words spoken on the call/meeting being recorded. However, given the great customer success support we've received, I have no doubt it will continue to be improved.
What problems is the product solving and how is that benefiting you?
Having visibility of my Teams customer/prospect engagements is invaluable in these remote times, ensuring we are always on the top of our game. I've also found the tool really assist me in the virtual onboarding of new team members as it gives newstarters the ability to listen in (and see) how their colleagues are interacting with prospcects/customers and the challenges/pains being surfaced so as their first sales interactions are high quality from the outset.
Game Changer
What do you like best about the product?
Team Insights are properly my favourite part of the platform as you get some brilliant analytics into what's going on with your reps
What do you dislike about the product?
I would love it to be able to not just transcribe but also translate the calls.
What problems is the product solving and how is that benefiting you?
Jiminny is helping us ramp training much quicker and it's so much easier especially now we have a lot of staff working remotely.
Fantastic customer success team
What do you like best about the product?
It's easy to get to grips with the basics. The Customer Success team are amazing! Giuliana and Max have both offered fantastic sessions and have been willing to talk about wider CS best practices. In particular, I loved Giuliana's workshop on coaching as its primary focus was on how to run better coaching sessions (not just a how-to on using Jiminny).
What do you dislike about the product?
There is a lot you can do on the platform and there's an element of more advanced features being "intuitive once you know how". They seem to be aware of this though and since we signed up they've made lots of improvements.
What problems is the product solving and how is that benefiting you?
The functionalities to help with self and team coaching are fantastic. It also speeds up note-taking and helps me to quickly find and share recordings with colleagues.
Great Tool and Stellar Client Support
What do you like best about the product?
The support the whole team provided when necessary. They are able to address and solve any issues I have faced.
What do you dislike about the product?
The constancy of the bot arrival in the meeting. It can either arrive on time or slightly late to never join in. But it seems to be improving.
What problems is the product solving and how is that benefiting you?
Insights when training with my team. Jimminy allows us to pinpoint and focus on certain areas of the calls to work together to improve either sale techniques or addressing difficult questions clients brings up.
Great tool for note taking and reviewing
What do you like best about the product?
- Fast upload time
- Browser addons
- Good quality record
- Browser addons
- Good quality record
What do you dislike about the product?
- The automatically noted scripts don't match way too often with the speech.
What problems is the product solving and how is that benefiting you?
Client conversations - it's much better to have this tool running in the background than typing constantly important information. Also, it's a great tool when onboarding new colleagues too so that shadowing can be done through JIminny as well and not only live.
Intelligent Telephone Integrator
What do you like best about the product?
How well it integrated with other softwares i.e. Salesforce. It works smoothly and allows me to recording and analysis all calls with no stress
What do you dislike about the product?
Sometimes the need to manually update the call after can be too time-consuming and I lack the time to do it.
What problems is the product solving and how is that benefiting you?
Call recording, analysis through SF
Recommendations to others considering the product:
To purchase works phone to link into Jiminy
Say goodbye to pen and paper
What do you like best about the product?
The call recording and automatic note-taking is spot on. I now don't need to scrabble around taking notes that are all over the place. Thanks to Jiminny my notes are now all in order.
What do you dislike about the product?
The system doesn't recognise the way I say "Linnworks" - but maybe that's more of a me problem!
What problems is the product solving and how is that benefiting you?
Being in sales, it's key we record conversations so we can refer back to commercial conversations we have had, Jiminny ensures we have an audit trail of our conversations
showing 751 - 760