Jiminny
JiminnyReviews from AWS customer
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Great value across the entire organisation!
What do you like best about the product?
Jiminny for us, provides immense value across the entire organisation. First and foremost in our customer-facing roles, where we use it to record calls & meetings, for managers to coach reps, knowledge sharing, onboarding and the list goes on. Further to that, we've also invited our product managers so they can get firsthand feedback on both existing customers and potential customers, with the purpose of furthering the product and ensuring customer satisfaction and future growth and retention.
Since we started the dialogue with them, they have continuously been developing on the product, and everyone from the founders, through sales and CS have been extremely professional and helpful.
Since we started the dialogue with them, they have continuously been developing on the product, and everyone from the founders, through sales and CS have been extremely professional and helpful.
What do you dislike about the product?
Not much I dislike, to be honest. I am looking forward to a deeper deal insights functionality and the ability to change owners in Google Meet, both of which are coming soon.
What problems is the product solving and how is that benefiting you?
We handle our coaching, self-coaching, 1:1s, onboarding, insights to customers, product feedback, and the list goes on. It's truly become a tool that we've adopted across the organisation.
Initially we planned to use it exclusively for pre-sales & sales, but have since realised the deeper value it can create in more aspects of the business.
Initially we planned to use it exclusively for pre-sales & sales, but have since realised the deeper value it can create in more aspects of the business.
Jiminny is extremely unique and simple to study calls.
What do you like best about the product?
Sales are the result of my call research; it is very effective and establishes the possibility of excellent call routing. It helps me to collect information from customers every time I listen to calls. The support is excellent
What do you dislike about the product?
I wouldn't say I like that the program has very few updates in a given time.
What problems is the product solving and how is that benefiting you?
It has been perfect for making a solid analysis; I like that it is exciting to strengthen the communication and training of sales projects. It is essential to analyze calls. The organization is always attentive to the comments of customer calls to make a practical study.
Recommendations to others considering the product:
I recommend the product because it is perfect for collecting information in a considerable time through calls; you can do sales management based on call interaction. The support is straightforward and will help you.
Great tool for sales teams
What do you like best about the product?
Being able to record meetings, give team members feedback and share snippets of the recording
What do you dislike about the product?
Tbh not much. It is an additional tool to the evergrowing stack but that's it
What problems is the product solving and how is that benefiting you?
Adding more transparency to the team and Jiminny enables better feedback and knowledge sharing.
Coaching tool
What do you like best about the product?
I like most about Jiminy that we can comment, coach, score, and add focus to my teams' efforts. They do a great job providing a turnkey platform to give insight into what my team is doing, offer suggestions on how we can get better, and are constantly working on making the platform better so we can get better as a team.
What do you dislike about the product?
There is nothing that we dislike about Jiminy.
What problems is the product solving and how is that benefiting you?
We are solving our gaps of how to engage with prospects, what prospects care about, and we have realized what we need to do to set up a process to ensure we have the formula required to have a conversation path for success.
Excellent tool for keep the voice of customers & prospects top of mind for the business
What do you like best about the product?
I love how easy it is to use. Many helpful features, from sharing call snippets with prospects to sending feedback straight to product teams.
It's beneficial for onboarding as well since we can create playlists of calls based on specific situations.
It's beneficial for onboarding as well since we can create playlists of calls based on specific situations.
What do you dislike about the product?
I don't like how we can't upload calls that were recorded without the jiminny feature active at the time of recording. I also don't like how during calls, it "live streams" to jiminny in big bold red letters which throws people off.
What problems is the product solving and how is that benefiting you?
Self-improvement, call coaching, trainings and onboardings
Connecting to our customers
What do you like best about the product?
Jiminny fits our team's operations perfectly and has allowed us to directly connect the voice of our customers to the whole team. Marketing and Product can find the information they need very easily and CS and Sales can hand off new customers with all the information available. At this point we are looking at ways to expand the use throughout the organiztion with giving recording seats to HR for new hire interviews, Product and Marketing for research and customer interviews.
What do you dislike about the product?
Some word recognition could be improved as it can sometimes confuse the name of a company (which has a play on words) with a word in the dictionary. They are constantly improving their product and I look forward to all the future developments!
What problems is the product solving and how is that benefiting you?
The whole team can hear firsthand what a customer or prospect is saying.
Recommendations to others considering the product:
Jiminny has done an excellent job of listening to feedback and implementing new functionality. All the reps we have worked with have been wonderful and really supportive of our needs. Make sure to work with your rep and take some extra time to really learn the software, it will only pay off more in the end! They do trainings all the time, take advantage.
Really good platform for sales teams
What do you like best about the product?
It's so easy to search and find recordings, increase the speed of them and quickly remember what was said in a meeting, or give feedback to a colleague
What do you dislike about the product?
The automated translations don't work in Danish - same goes for all the "smart" labels that are put on different parts of the conversation.
Also, the notetaker in a google meet meeting is simlpy too visible and it can scare potential clients off.
Also, the notetaker in a google meet meeting is simlpy too visible and it can scare potential clients off.
What problems is the product solving and how is that benefiting you?
The ability to give feedback on the team's demos + the ability to quickly remember what was said in a meeting a long time ago.
Great product and support
What do you like best about the product?
As a rapidly growing SaaS start-up, we needed an integrated way to track/record calls and demos, take notes, and create follow-ups seamlessly. Jiminny was an excellent fit! Having the ability to go back and review prior activities helped us prepare for the follow-ups and improve our delivery. Their Acct Management is a standout for sure! There are so many great ways to use Jiminny, and as we began working with our AM Giuliana, we were able to take Jiminny to the next level.
What do you dislike about the product?
Product works great for us and meets all our needs
What problems is the product solving and how is that benefiting you?
Having a database of recorded calls and demos allows us to improve our presentations and provide valuable coaching.
Recommendations to others considering the product:
I highly recommend Jiminny. The value far exceeds the cost, and the support geared towards getting the most out of the product is a difference-maker
Useful tool
What do you like best about the product?
Great for recording calls and taking notes
What do you dislike about the product?
Speech translation a bit iffy, 'LIVE' on jimminy.ai notification on Zoom can be annoying
What problems is the product solving and how is that benefiting you?
coaching, listening back to calls to take notes
Recommendations to others considering the product:
it can be very useful if used properly, but don't rely on the speech analysis too much
Super useful to keep close to future customers and to coach a remote team.
What do you like best about the product?
Jiminny is a user-friendly and intuitive platform. I am always up to speed with the conversations my team is having and I am equipped to help them improve. I use the scorecards to assign a value to each part of the qualification call and as a starting point for call coaching. The latest features allow you to be able to see interesting insights from your team's calls. Qualitative metrics such as question rate', 'longest monologue', and 'patience' can really help to have a better idea of what's happening in those calls.
What do you dislike about the product?
It's not a downside but it would be nice when clicking on a call for a new tab to open so I can keep the main playlist open in the main tab.
What problems is the product solving and how is that benefiting you?
With Jiminny I have the opportunity to coach my team straight after a call has happened. I am able to leave comments, suggestions, advice and everyone in the team can see those too. Cold calling is one of the most challenging sales tasks but with Jiminny I feel like I am working in the same room as my team. I also like the possibility to create playlists based on topics (these are ideal for new starters and to bring them up to speed).
Recommendations to others considering the product:
The sooner you get up and running with it, the sooner you are going to realize you have no clue how you were managing call coaching before!
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