Jiminny
JiminnyReviews from AWS customer
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Excellent tool for keep the voice of customers & prospects top of mind for the business
What do you like best about the product?
I love how easy it is to use. Many helpful features, from sharing call snippets with prospects to sending feedback straight to product teams.
It's beneficial for onboarding as well since we can create playlists of calls based on specific situations.
It's beneficial for onboarding as well since we can create playlists of calls based on specific situations.
What do you dislike about the product?
I don't like how we can't upload calls that were recorded without the jiminny feature active at the time of recording. I also don't like how during calls, it "live streams" to jiminny in big bold red letters which throws people off.
What problems is the product solving and how is that benefiting you?
Self-improvement, call coaching, trainings and onboardings
Connecting to our customers
What do you like best about the product?
Jiminny fits our team's operations perfectly and has allowed us to directly connect the voice of our customers to the whole team. Marketing and Product can find the information they need very easily and CS and Sales can hand off new customers with all the information available. At this point we are looking at ways to expand the use throughout the organiztion with giving recording seats to HR for new hire interviews, Product and Marketing for research and customer interviews.
What do you dislike about the product?
Some word recognition could be improved as it can sometimes confuse the name of a company (which has a play on words) with a word in the dictionary. They are constantly improving their product and I look forward to all the future developments!
What problems is the product solving and how is that benefiting you?
The whole team can hear firsthand what a customer or prospect is saying.
Recommendations to others considering the product:
Jiminny has done an excellent job of listening to feedback and implementing new functionality. All the reps we have worked with have been wonderful and really supportive of our needs. Make sure to work with your rep and take some extra time to really learn the software, it will only pay off more in the end! They do trainings all the time, take advantage.
Really good platform for sales teams
What do you like best about the product?
It's so easy to search and find recordings, increase the speed of them and quickly remember what was said in a meeting, or give feedback to a colleague
What do you dislike about the product?
The automated translations don't work in Danish - same goes for all the "smart" labels that are put on different parts of the conversation.
Also, the notetaker in a google meet meeting is simlpy too visible and it can scare potential clients off.
Also, the notetaker in a google meet meeting is simlpy too visible and it can scare potential clients off.
What problems is the product solving and how is that benefiting you?
The ability to give feedback on the team's demos + the ability to quickly remember what was said in a meeting a long time ago.
Great product and support
What do you like best about the product?
As a rapidly growing SaaS start-up, we needed an integrated way to track/record calls and demos, take notes, and create follow-ups seamlessly. Jiminny was an excellent fit! Having the ability to go back and review prior activities helped us prepare for the follow-ups and improve our delivery. Their Acct Management is a standout for sure! There are so many great ways to use Jiminny, and as we began working with our AM Giuliana, we were able to take Jiminny to the next level.
What do you dislike about the product?
Product works great for us and meets all our needs
What problems is the product solving and how is that benefiting you?
Having a database of recorded calls and demos allows us to improve our presentations and provide valuable coaching.
Recommendations to others considering the product:
I highly recommend Jiminny. The value far exceeds the cost, and the support geared towards getting the most out of the product is a difference-maker
Useful tool
What do you like best about the product?
Great for recording calls and taking notes
What do you dislike about the product?
Speech translation a bit iffy, 'LIVE' on jimminy.ai notification on Zoom can be annoying
What problems is the product solving and how is that benefiting you?
coaching, listening back to calls to take notes
Recommendations to others considering the product:
it can be very useful if used properly, but don't rely on the speech analysis too much
Super useful to keep close to future customers and to coach a remote team.
What do you like best about the product?
Jiminny is a user-friendly and intuitive platform. I am always up to speed with the conversations my team is having and I am equipped to help them improve. I use the scorecards to assign a value to each part of the qualification call and as a starting point for call coaching. The latest features allow you to be able to see interesting insights from your team's calls. Qualitative metrics such as question rate', 'longest monologue', and 'patience' can really help to have a better idea of what's happening in those calls.
What do you dislike about the product?
It's not a downside but it would be nice when clicking on a call for a new tab to open so I can keep the main playlist open in the main tab.
What problems is the product solving and how is that benefiting you?
With Jiminny I have the opportunity to coach my team straight after a call has happened. I am able to leave comments, suggestions, advice and everyone in the team can see those too. Cold calling is one of the most challenging sales tasks but with Jiminny I feel like I am working in the same room as my team. I also like the possibility to create playlists based on topics (these are ideal for new starters and to bring them up to speed).
Recommendations to others considering the product:
The sooner you get up and running with it, the sooner you are going to realize you have no clue how you were managing call coaching before!
Superb addition to the tech stack
What do you like best about the product?
Live coaching
Transcribe tool
Easy of use
Transcribe tool
Easy of use
What do you dislike about the product?
Sometimes I need to reload the sidekick but I am pleased with everything so far!
What problems is the product solving and how is that benefiting you?
Improving Sales methodology
Reviewing calls & demos for missing info
Reviewing calls & demos for missing info
Comprehensive Sales Tool that Fosters Accountability in the Individual
What do you like best about the product?
I love the call coaching feature, as well as the ability to create playlists and libraries of useful calls for my colleagues to utilize as they try to improve themselves. I think the tool creates a ton of self-accountability
What do you dislike about the product?
I don't love the jiminy dashboard and interface. I find the insights page to not be congruent with the onDemand calls and I've had trouble with the text function here and there.
What problems is the product solving and how is that benefiting you?
I mean I think it provides you an opportunity to reflect. Personally, I've had a lot of success in slowing my phone conversations down by utilizing nudges to alert me when I'm speaking to quickly and forcing myself to reflect on that has helped create more opportunity on the phone to listen and sell
Loving this tool!
What do you like best about the product?
Easy to give and receive feedback. This tool is so important to grow! It is interesting for the whole company. Learn from colleagues and management. Also a big fan of the live coaching option!
What do you dislike about the product?
Phone calls are being recorded when you call via the Sidekick of Jiminny. I prefer to call via my phone, but then it will not be recorded....
What problems is the product solving and how is that benefiting you?
Jiminny is recommended to learn from each other. I can learn from how colleagues give demos and how they reach out to customers. At the same time, they can learn from me, how do I handle specific cases etc.
Recommendations to others considering the product:
Recommended for big organizations , interesting tool to learn from each other!
Really useful tool - how did we work wothout it before?
What do you like best about the product?
I like the functionality of course, but the very bespoke and readily available Jiminny support is really outstanding. From integrating with our other systems, to training the teams the support that we get from Jiminny is great
What do you dislike about the product?
The only downside is sometimes it can be a little slow for calls with lots of people, but we use other services linked into Jiminny to avoid this
What problems is the product solving and how is that benefiting you?
-coaching the team
- better accountability (especially in a remote working environment)
- better service offered to clients as we can go back and listed to why they first bought our service etc
- better accountability (especially in a remote working environment)
- better service offered to clients as we can go back and listed to why they first bought our service etc
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