Jiminny
JiminnyReviews from AWS customer
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Invaluable tool for remote working
What do you like best about the product?
Makes call recording based training infinitely easier. Very usable
What do you dislike about the product?
The reporting/analytics aren't that good as a manager
What problems is the product solving and how is that benefiting you?
Training in a remote environment
Recommendations to others considering the product:
Would recommend but it needs work to manage the users at any scale
Customer support was great
What do you like best about the product?
I like how easily accessible and quick the response time is on the live chat
What do you dislike about the product?
I don't like that there are certain functions I cannot do myself, such as edit crm links on the video
What problems is the product solving and how is that benefiting you?
using videos for training
Recommendations to others considering the product:
Definitely useful for training - especially for smaller companies looking to expand quickly
Great experience with Jiminny
What do you like best about the product?
You can search for calls on demand, which is a great way to learn from peers. I also use this function to search for my own calls and run coaching sessions with other members in my team.
What do you dislike about the product?
I can't think of anything right now, I think maybe the fact that sometimes the Jiminny sidekick pops up when it's an internal call.
What problems is the product solving and how is that benefiting you?
Catch up on calls I cannot attend due to other commitments - I am able to be on top of all activities from the team which involve client calls, without having to be available at all times, which can be challenging given my work schedule. It is excellent for coaching as well, and we have been doing group coaching sessions, which is excellent.
Responsive team, simple platform, helpful training tools.
What do you like best about the product?
Every Jiminny employee we have met has been kind, professional, and eager to help. The platform makes call tracking easy and fun. I highly recommend this platform!
What do you dislike about the product?
There are so many features that it can take some time to implement and personalize all of the possible tools. This is actually a good thing!
What problems is the product solving and how is that benefiting you?
Prior to using Jiminny we had little accountability for our sales and customer service teams. Now, we can provide direct, immediate feedback on calls and look at the team's progress as a whole. We track talk time, talk speed, and other features that help us improve the quality of our calls. Our call representatives have the tools to do self-coaching as well.
Jiminny is a life saver!
What do you like best about the product?
Our prospects tell us what they need but often times we do not hear them because we're listening, selling, taking notes, etc.. With Jiminny I can go back and dissect our conversation making it easier for me to create my follow up process
What do you dislike about the product?
No dislikes, I love the UI, the updates and the platform
What problems is the product solving and how is that benefiting you?
Helping to simplify our enterprise process
Recommendations to others considering the product:
Do not sleep on how valuable this product is! Use this when creating your outreach
Outstanding Client Success (Giuliana)
What do you like best about the product?
I enjoy the ability to provide coaching moments and to standardize scorecards to provide consistent feedback so the team knows where to focus and improve.
What do you dislike about the product?
Hard to think of anything. Much more bang for your buck compared to Gong and Chorus
What problems is the product solving and how is that benefiting you?
Allows me to manage my team more effectively in a remote environment, provide tailored training based on reps performance, and helps me take much more detailed notes. Also allows me to curate playlists to streamline onboarding for new team members whether they are in sales/marketing or product.
Experience is phenomenal! Great customer management with high proactiveness.
What do you like best about the product?
Level of data we can track, Detailed analytics for the entire team or per team member, UX, (Ease of use), Customer Management and Support with our business goals, Integration with our CRM (Pipedrive)
What do you dislike about the product?
There are not many things i dislike about using the platform - so far, we have focused on leveraging already available features. Those are super helpful, especially if you know how to use them.
What problems is the product solving and how is that benefiting you?
Understanding where the most significant gaps in our Sales process are, based on data and insights that Jiminny is providing us based on calls of our Sales Directors. Also allowing us to define improvement areas for coaching and data-driven decisions for it.
Super Easy to use and valuable for a growing Sales/Customer Success Team
What do you like best about the product?
- Easy to use and set up
- Insanely responsive support staff (minutes response time!)
- Simple to build playlists and share with the team
- Great integration with Slack to share Snippets of calls
- Insanely responsive support staff (minutes response time!)
- Simple to build playlists and share with the team
- Great integration with Slack to share Snippets of calls
What do you dislike about the product?
- Can be slow to load videos
- Can't auto-create certain playlists based on criteria from Salesforce
- Can't auto-create certain playlists based on criteria from Salesforce
What problems is the product solving and how is that benefiting you?
- call coaching for our team
- sharing demo's with prospects
- finding action points
- sharing demo's with prospects
- finding action points
Gamechanger
What do you like best about the product?
Reviewing transcripts of previous calls to easily prep for future calls and not worrying about forgetting something.
Good & responsive customer service
Good on-boarding process to integrate within the teams
Good & responsive customer service
Good on-boarding process to integrate within the teams
What do you dislike about the product?
Some of the workflow and UX is still a little clunky because its fairly new
What problems is the product solving and how is that benefiting you?
Easily gain transcripts and listen back to key parts of previous calls e.g. scope, pricing, next steps
Listening to better reps calls to improve
Easily track my activity and see how i'm performing with time speaking to customers
Listening to better reps calls to improve
Easily track my activity and see how i'm performing with time speaking to customers
Channel sales through call and data analysis
What do you like best about the product?
Very intuitive and exciting in every function, I am delighted with the software's analytics to create sales where it is hard to get. It has been exceptional for me and getting software that handles the collection of the call cycle between bidder and customer is excellent. The price and technical support are also a plus.
What do you dislike about the product?
The main problem Jiminny has is remote access; if it weren't for the excellent work of the support, we would never have figured it out.
What problems is the product solving and how is that benefiting you?
We have benefited from note recording and time savings in customer analysis per call. We have found an excellent work rhythm to make a great effort in sales, it works very well, and there is a lot of unity with each customer's accurate analysis.
Recommendations to others considering the product:
The software is strategic to a great extent; I am sure it will help you to develop an excellent performance to the point of understanding the characteristics of each call and take advantage of the data obtained in each cycle. It will allow you to establish maximum sales potential.
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