Jiminny
JiminnyReviews from AWS customer
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Innovative and Efficient
What do you like best about the product?
Jiminny is simple and easy to use. They have a very helpful customer service team to help back you up whenever you need it. My favorite part is the call coaching. You can playback calls and take notes of necessary information that you may not have heard the first time around. This has revolutionized our sales team.
What do you dislike about the product?
There's nothing that comes to mind that I dislike about Jiminny!
What problems is the product solving and how is that benefiting you?
Our team is utilizing Jiminny to help be more productive when making sales calls. As mentioned above, we use the recording feature to help analyze the conversations so we can be more helpful on our future calls.
Recommendations to others considering the product:
Jiminny is great! Don't hesitate to start using it! It will change your entire sales approach!
Exceeds all expectations
What do you like best about the product?
The Software itself has been excellent and never let us down, however the best part by far is the Customer Service. When learning the product there are always small questions that crop up and we get these answered almost right away by the team, in addition Melissa has been great in helping us get the most out of the platform.
In terms of the software, the Hubspot integration makes our lives so much easier and makes sure every call we make is logged and recorded right away.
In terms of the software, the Hubspot integration makes our lives so much easier and makes sure every call we make is logged and recorded right away.
What do you dislike about the product?
We use the Texting option quite often to speak to prospects and these conversations don't get logged in the Hubspot, would be great if that was possible
What problems is the product solving and how is that benefiting you?
Training and onboarding new hires.
Being able to record and send over Demos to prospects has also really reduced the number of questions they need to ask us.
Our company does a high volume of Sales and before using Jiminny a lot of conversations were not properly logged or tracked
Being able to record and send over Demos to prospects has also really reduced the number of questions they need to ask us.
Our company does a high volume of Sales and before using Jiminny a lot of conversations were not properly logged or tracked
Recommendations to others considering the product:
Don't just think of it as a Sales Coaching platform, we've found it so useful for sending videos over to prospects and clients which has helped them learn our software much quicker
Best Sales conf call/screen share/ call review tool I've used in 20 years in sales
What do you like best about the product?
Seamless integration w/ my work & cell phone and salesforce, allows managers/ peers to coach alongside the call, allows reps to focus on the call at hand and review/ take notes AFTER the call in playboack/search mode, peers/managers are able to comment at specific moments of the call playback to add comments and offer suggestions, alternatives, calls are quickly searchable, indexable, you can add the whole call or a section of a call to a playlist for future training, demo engineers can play back calls/ discussions all the way back to first introduction to hear the features requests & business contexts to align the demo to exact business needs. marketing can hear the questions target accounts are asking, product marketing can review how product positioning is being received, consulting can review (in the customer's own voice) they have requested and what was promised by the sales rep.
What do you dislike about the product?
Occasionally challenging to use with Internet Explorer (though it works perfectly with Chrome).
What problems is the product solving and how is that benefiting you?
hearing what is "really said" in a sales cycle - from the business development team, the sales team, the demo engineer, and the customer - helps ensure consistency & quality in our sales cycles. Increased efficiency in the customer life cycle as all information is immediately recorded/ tracked & synchronized with SFDC records. Makes outbound dialing easier- looking at the contact in salesforce, click the phone icon next to any lead or contact name and Jiminny rings me- once i answer, it automatically rings the lead/contact and opens the jiminny screen on my computer so I can enter/ take notes. then when I hang up the call, it automatically places my notes and the recorded call into the activity record in salesforce (each user can configure what number to be reached at)
Recommendations to others considering the product:
If you are considering for a sales team, I definitely recommend you try it out, not only is the tool years beyond any of the simple "online meeting tools" that have grown complacent in their feature set over the past 10-15 years, but they are the only tool in the market that streamline the sales cycle and completely integrate with salesforce making it easier for the salesteam to make calls, schedule demo's and most importantly capture key info in sfdc and easier for the sales director to oversee consistency, offer encouragement & ideas and keep up with pipeline activity.
Great tool and even better customer support!
What do you like best about the product?
We just implemented Jiminny and so far it is an attractive and easy to use tool that syncs really well to our Salesforce. The onboarding was seamless.
What do you dislike about the product?
To be honest we have not been using the tool long enough to come up with any dislikes. It could be a little more intuitive to make someone else on that call the screen sharer.
What problems is the product solving and how is that benefiting you?
We're a very young sales team so it's really important for us to be able to track, listen, and coach our reps during their calls. Jiminny allows us to do just that.
Recommendations to others considering the product:
Just look at a demo and you'll see how much better it is than most of the other tools out there for video conferencing. You may also think that you have a good call recording tool integrated into one of your sales outreach tools, but I can assure you that there are gaps. This is especially good for onboarding and for a younger sales team.
Makes my job so much easier!!
What do you like best about the product?
Jimminy is amazing technology, especially for sales people like myself. I use jimminy everyday for all of my calls. We also use this for call training which has been a great feedback tool. You are able to share your calls, and also leave comments. I find this particularly handy when I'm following up a prospect that I haven't spoken to in a while and I don't remember all details of a conversation, or when someone has left the company and I can quickly go in and listen to their conversation. Jimminy also integrates with salesforce and is a great, easy user experience. They also provide a great service, very attentive and supportive, pleasure to deal with.
What do you dislike about the product?
There is nothing that I dislike about the product
What problems is the product solving and how is that benefiting you?
Call training, coaching, feedback, customer experience and tracking prospects.
Recommendations to others considering the product:
Do it!
Jiminny Review
What do you like best about the product?
Being able to go back over calls, making notes with a timestamp to the point in the conversation where it was referenced, the search function to listen back on a particular part of the call.
Also like the ability to take snippets out of a call and add them to playlists this will be great to review in the future when you have built up a bank of them.
Much better that hangouts or go to meeting.
Also like the ability to take snippets out of a call and add them to playlists this will be great to review in the future when you have built up a bank of them.
Much better that hangouts or go to meeting.
What do you dislike about the product?
There's nothing that I would say that i dislike as of yet, it would be good of you could turn off the music that plays whilst you wait for someone to join the video conferan
What problems is the product solving and how is that benefiting you?
- If you find it hard to take notes or forget things during the call its easy to review,
- Being able to share a call with other members of the team
- Live coaching is great for me as I am new to sales and can easily be prompted of what to say and when
- Being able to share a call with other members of the team
- Live coaching is great for me as I am new to sales and can easily be prompted of what to say and when
Makes my day to day work easier!
What do you like best about the product?
I love that I can see when reps are using my research and helps how to get the most out of my work.
It's very simple to interactive with which makes it more desirable to use.
It's very simple to interactive with which makes it more desirable to use.
What do you dislike about the product?
Nothing comes to mind, maybe some more support as the system goes down frequently
What problems is the product solving and how is that benefiting you?
There was a problem with not knowing what parts of our researching was actually being used interm of follow up calls and it shows anything extra we need to adding to leads or deduct.
No better tool for your sales team
What do you like best about the product?
How easy it is to share specific parts of a call to the team. This has always proved difficult in the past but Jiminny allows you to pick, tag & comment on the most important section of the call. The new transcription is another game changer.
What do you dislike about the product?
If the call has any background noise the Rep v Customer % can be massively skewed but I guess that's not the systems fault. Sometimes, I need to be able to download the call to share with colleagues not using Jiminny and I have to contact the Jiminny team directly to do this. I'd love a simple download button.
What problems is the product solving and how is that benefiting you?
Time is tight which means team training is tight to get everyone together to listen to a call. Jiminny breaks the barriers on this for us as it allows a call to be shared (even get notified on Slack) and allows everyone to comment, tag keywords, and most importantly, coach each other to help us all get better. There are many benefits but a key one is learning about a competitor and being able to easily find the calls related to that (which have been tagged) to see how they overcame those objections.
Great tool for marketing insights and alignment
What do you like best about the product?
The overall ease of use. I'm able to quickly collaborate, listen to call, and gain market insights within seconds. It allows me to champion the voice of the customer in a position that is not a direct front line employee.
What do you dislike about the product?
There are times when the conference call quality can be better. It not a huge negative, and has gotten much better.
What problems is the product solving and how is that benefiting you?
As a marketing leader Jiminny helps my team further understand the Ideal client profile, create empathy and alignment with our front line teams, and develop the appropriate messaging that is aligned to the pains and challenges of our buyers. We've been able to create better alignment with our sales and service teams, and the ability to stronger messaging.
Recommendations to others considering the product:
You can also save on other tools by consolidating them into the Jiminny platform (e.g., conference calling).
Really useful tool
What do you like best about the product?
I like that it gives teams the capability to learn from each other. Sharing calls, and particular sections of calls, is really simple. It's very easy to comment on particular sections of calls, and integrate the system with Slack to see notifications. I like the leaderboards - there's nothing like friendly competition! The support is good.
What do you dislike about the product?
It's only available for outbound calling, and doesn't record inbound calls. Sometimes when using the mobile dialler - through Salesforce - it can be slow to put through, or disconnects. In the 4 months I have been using it there has been one occasion where it failed to work for an hour, but the support from the team was top notch, to be fair to them.
What problems is the product solving and how is that benefiting you?
Ability to record calls and listen back with the team to aid learning and development. Realised the benefit of having this tool integrated and making the process seamless - it is driving our business value of speak up and open and honest comms... is great for a learning culture.
Recommendations to others considering the product:
Do it! It's brilliant
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