Contentsquare Experience Analytics

What do you like best about the product?

Contentsquare allows us to precisely understand how users interact with the site. The insights obtained help us identify areas for improvement and continuously optimize journeys and conversion performance.

What do you dislike about the product?

The bugs we sometimes encounter with data that is reported incorrectly, for example

What problems is the product solving and how is that benefiting you?

Contentsquare allows us to precisely understand how visitors interact with our site and where they encounter difficulties. This information helps us prioritize our optimizations, streamline customer journeys, and improve our conversion performance while offering a better user experience.

What do you like best about the product?

Session replay and zoning analysis are the reasons I’m using CS in my work

What do you dislike about the product?

Nothing specially, maybe the frustration scoring that’s few time « inaccurate »

What problems is the product solving and how is that benefiting you?

Actually seeing visually the path of users on websites

What do you like best about the product?

I love the simplicity of Contentsquare and the way the AI view allows me to save time analyzing data. The AI view helps me to more easily identify areas ignored by visitors, which is particularly useful for understanding a high bounce rate. The initial installation of Contentsquare was also easy, which made the integration very smooth.

What do you dislike about the product?

Some filters could be more intuitive, particularly the segmentation by device.

What problems is the product solving and how is that benefiting you?

Contentsquare resolves friction and saves me time by offering an AI view that helps me delve into data and identify areas ignored by visitors, such as those with a high bounce rate.

What do you like best about the product?

ContentSquare helps us make informed decisions by pinpointing customer issues and frustrations. What used to take hours on end is now readily available at our disposal.

What do you dislike about the product?

The time it takes to get support, unless I reach out to an account manager, can take ages. This really needs to be looked at.

What problems is the product solving and how is that benefiting you?

We used to spend a lot of time implementing changes that weren’t important to the customer, or that ended up taking us in the wrong direction. ContentSquare has helped us better understand the customer journey, identify where customers get frustrated, and focus our efforts on improving those areas.

What do you like best about the product?

CSQ DXA consistently excels at turning complex behavioural data into clear, intuitive insights that resonate well beyond analytics specialists. The platform bridges the gap between raw data and real understanding, enabling stakeholders across product, UX, CRO, content and leadership to quickly see what customers are doing, where they struggle, and why it matters.
Its visual nature makes insight discovery fast and collaborative, significantly reducing the time previously spent translating analytics into something tangible for wider teams.

What do you dislike about the product?

Mappings can sometimes be a drag, but AI has begun to make this easier.

What problems is the product solving and how is that benefiting you?

Across our optimisation and demand‑shaping use cases, DXA has been particularly powerful in:

Identifying friction points and hesitation signals within key journeys
Providing evidence to prioritise experiments more confidently
Supporting post‑test analysis with richer behavioural context, not just outcome metrics

This has directly supported a more mature, insight‑led CRO approach—moving conversations away from opinions and assumptions and firmly onto customer evidence.

What do you like best about the product?

Sessions replay: looking back at consumer journey and seeing frustration points.

What do you dislike about the product?

I haven’t used it enough to gather so much pain points

What problems is the product solving and how is that benefiting you?

Data insight. Helps me make informed decisions for every content refresh

What do you like best about the product?

I like the AI sense, especially within the zonings and page comparators, as it helps me gain a higher-level understanding of how much our sitewide experience is impacted. I appreciate the super fast learning curve and the great experts involved in the training setup, which made getting started with Contentsquare smooth and effective.

What do you dislike about the product?

The Sense Analyst needs to be prompted really well or it just doesn’t give the necessary information and is not applied to our retail model. I used it for a weekly scheduled performance digest, but sometimes it’s not accurate or what I ask.

What problems is the product solving and how is that benefiting you?

I use Contentsquare for daily monitoring, A/B test analysis, and reporting. It helps me understand the impact on our sitewide experience.

What do you like best about the product?

I like the live app in Contentsquare where I can click on click rates. This helps us see what is clicked most, helping us decide what we should invest time in.

What do you dislike about the product?

Sometimes the setup is very complex. There is a need to make it more clear and reduce the necessity for all the sessions. Also, a lot of training was needed for the initial setup.

What problems is the product solving and how is that benefiting you?

I use Contentsquare to analyze PDPS and get VOC where customers saw the product cheaper elsewhere. The live app shows what is clicked most, helping us know what to invest time in.

What do you like best about the product?

It gives very interesting insights, not only purely data driven but also consumer insights, the journeys customers take etc

What do you dislike about the product?

It is quite a difficult platform to work with. Extensive training is needed. However, once you have gone through the videos, many things become much more clear. We also have managed services which has allowed us to get many trainings on difficult topics

What problems is the product solving and how is that benefiting you?

Trying to see where customers run into issues and fix those asap

What do you like best about the product?

The quick wins and learnings we can take out and used it right away.

What do you dislike about the product?

Not the easiest platform to use it but thanks to CQS team explanation and guide it's easier to work with it

What problems is the product solving and how is that benefiting you?

Trying to understand where the frictions are on certain project