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Amazing Client Success!
What do you like best about the product?
G2 Crows is easy to use and gives us the information we are looking for from our clients. I am also able to respond to our clients directly and personally.
Most importantly, their people rock! I asked our CSM Kylie to help us find some information we were looking for and she went above and beyond to get it for us.
Most importantly, their people rock! I asked our CSM Kylie to help us find some information we were looking for and she went above and beyond to get it for us.
What do you dislike about the product?
Nothing from my experience. They are great to work with!
What problems is the product solving and how is that benefiting you?
Organic understanding of how our clients feel about our product.
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Great way to collect reviews and references
What do you like best about the product?
The G2 Crowd platform has provided a simple, efficient way to collect customer reviews and references, saving our team time and adding value to our marketing and sales efforts. The G2 Crowd team is very responsive and helpful, and their onboarding process was well organized.
What do you dislike about the product?
The platform interface is not as intuitive as I would expect, and it is sometimes difficult to find what I'm looking for or to switch from consumer view to admin view.
What problems is the product solving and how is that benefiting you?
We are always looking for ways to generate new, qualified leads, and G2 Crowd has started to deliver on that promise. In addition, the reviews and references features have given our marketing team a lot of new content they can feature to promote our brand.
Must have for modern B2B sales
What do you like best about the product?
I like the fact G2 Crowd is disrupting the old, stale way of running market evaluations of solutions. They crowdsource it from the users which is what I believe buyers are looking for throughout their purchase decision. As a sales rep, I can leverage the voice of our customer to address questions, objections, and similar initiatives with our active sales cycles. In a world of SaaS solutions, the voice of the customer is paramount. What I like best is the unique access to engage with prospects that are in a research phase by providing unfiltered perspective from our customers.
What do you dislike about the product?
Not much to dislike technically. I would be interested in getting more analytics on which reviews visitor traffic is reading most.
What problems is the product solving and how is that benefiting you?
I love the fact that we can intersect buyers in their research phase of a solution. The days of cold emails/cold calls are dwindling. We need rapid traction in the market and having the ability for our voice of the customer to influence their research phase is critical for developing qualified leads and shorter sales cycles. The conversion rates on connecting with companies actively researching our type of solution has been a game changer. "fish where the fish are"
Great service, intuitive product!
What do you like best about the product?
Firstly the team (of those I have been introduced to), have been super pleasant and helpful - and have make the onboarding process nice and easy, as well as getting us started ASAP with the reviews campaigns, as well as catering to the time difference!
The tool is very cool, with some of my favorites features for marketing being the reviews widgets, and the analytics of our profile.
From a sales perspective, the buyer intent features are extremely useful for our outbound sales strategy!
The tool is very cool, with some of my favorites features for marketing being the reviews widgets, and the analytics of our profile.
From a sales perspective, the buyer intent features are extremely useful for our outbound sales strategy!
What do you dislike about the product?
Although I understand there's a lot of features to cram in (there's no denying there's lots of cool things) I have found the interface a little unfriendly/buggy at times, however the latest layout is a big improvement - a tour/new tool guide would have been nice tho ;)
Other than that, it's a great system, and although just getting starting, I look forward to the results it will bring in the future!
Other than that, it's a great system, and although just getting starting, I look forward to the results it will bring in the future!
What problems is the product solving and how is that benefiting you?
One of the biggest benefits for us is increasing recognition of our brands amongst our competitors, and the features like widgets for example have help us with social proof, and sales enablement!
Recommendations to others considering the product:
Unlike other reviews based site you can very much make the profile you''re own, aside from a couple of white labelling areas, but thankfully you don't have to contact your account manager every time you want to change something.
Another bonus is that the subscription includes everything - no more stinging ppc fees!
Another bonus is that the subscription includes everything - no more stinging ppc fees!
Good, but little presence within Australia
What do you like best about the product?
Great gift card review scheme, the customer service and implementation was smooth and very prompt.
What do you dislike about the product?
Very little traffic within Australia/NZ. Not seeing ROI, yet.
What problems is the product solving and how is that benefiting you?
Haven't seen benefits yet, but happy that we're on the square for now.
G2Crowd Buyer Intent Signals Created Pipeline for us
What do you like best about the product?
Metadata has experienced phenomenal success with buyer intent data from G2Crowd. The way we operationalize the data is two ways:
1 - Outbound emailing particular personas within accounts visiting our page/category section, using the attributes provided by G2Crowd as a way to personalize the email.
2 - Execute account-based advertising campaigns (using metadata.io), targeting the right personas within those exact accounts with personalized content.
Within the first month of running these operations, metadata.io has generated a clear ROI for our investment that revived a lost opportunity into CLOSED WON opportunity, closed an additional new new deal (6-figure deal), and generated dozens of opt-in leads/conversions from those accounts visiting our category page, our competitors page or our own page on G2Crowd. All from the first month.
1 - Outbound emailing particular personas within accounts visiting our page/category section, using the attributes provided by G2Crowd as a way to personalize the email.
2 - Execute account-based advertising campaigns (using metadata.io), targeting the right personas within those exact accounts with personalized content.
Within the first month of running these operations, metadata.io has generated a clear ROI for our investment that revived a lost opportunity into CLOSED WON opportunity, closed an additional new new deal (6-figure deal), and generated dozens of opt-in leads/conversions from those accounts visiting our category page, our competitors page or our own page on G2Crowd. All from the first month.
What do you dislike about the product?
The process of pushing the accounts from G2Crowd to an automated advertising campaign via social and programmatic channels is done with CSV files, but it's solvable using Zapier. Would be happy to see an integration between the two solutions, as well as others (e.g. outreach.io)
What problems is the product solving and how is that benefiting you?
- Know who is currently looking for our kind of solution
- See if existing customers are shopping around for other vendors and proactively preparing for it
- Automatically targeting high propensity to buy prospects with targeted advertising
- See if existing customers are shopping around for other vendors and proactively preparing for it
- Automatically targeting high propensity to buy prospects with targeted advertising
#1 Customer Service and Expert in their space
What do you like best about the product?
Everything from the sales process, to the on-boading and on-going customer support at G2 Crowd is on point! Kudos to Kristina for always going above and beyond in working with us. We are learning everyday on how to use G2 Crowd features to better improve our funnel and conversion.
What do you dislike about the product?
Nothing that I dislike right now. The product has also come a long way compared to one year ago.
What problems is the product solving and how is that benefiting you?
Ability to distribute validation documents / reports that can improve our sales & marketing funnel and conversion
Recommendations to others considering the product:
Buy it now!
Easy onboarding
What do you like best about the product?
There is constant communication during the onboarding process, so that when questions arise, they are answered and resolved quickly.
What do you dislike about the product?
As someone being onboarded, there could be more clarity with the pricing and what you get with that pricing. Because of this, talks of up-selling happen from the beginning, which lends to confusion.
What problems is the product solving and how is that benefiting you?
Gaining brand recognition, and identifying potential leads and their place in the funnel. Visibility and lead gen are the main benefits.
Great social proof, great support.
What do you like best about the product?
In addition to helping us differentiate our products from our competitors, G2 Crowd provides authentic, trusted social proof for buyers researching products. If a consumer searches for reviews of our products, G2C is the first thing they see. The badges, Grid and reference pages are great for sales enablement.
Our EAM and CSM are amazing and always quick to respond, jump on a call, or meet with our stakeholders to ensure we're getting the most out of our subscription. They're willing to do some leg work for us whenever needed (I ask a lot of questions and tend to be a bit of a squeaky wheel).
Our EAM and CSM are amazing and always quick to respond, jump on a call, or meet with our stakeholders to ensure we're getting the most out of our subscription. They're willing to do some leg work for us whenever needed (I ask a lot of questions and tend to be a bit of a squeaky wheel).
What do you dislike about the product?
Sometimes the algorithm will prioritize reviews that are neither recent or the most helpful, because they're verified or lengthy, but doesn't take context into consideration.
Major increase in subscription price this year, but comes with a lot more functionality and tools to leverage (that we're still getting acquainted with). High cost for SMBs, but so valuable.
Major increase in subscription price this year, but comes with a lot more functionality and tools to leverage (that we're still getting acquainted with). High cost for SMBs, but so valuable.
What problems is the product solving and how is that benefiting you?
G2 Crowd has helped us position and differentiate our products in a very crowded and volatile industry, as well as given us insight to our customer's journey. We're looking forward to leveraging the new features available to us to generate SQLs and better enable our sales team to leverage the social proof G2 provides.
No One Collects More Trustworthy Reviews Than G2 Crowd! Easy to Implement and Use!
What do you like best about the product?
We really enjoy the G2 Crowd Grid that displays ClockShark alongside other similar time tracking software. Not only is it easy to see how our position changes as we collect more reviews, but this Grid can be embedded in marketing pages to provide leads with a real-time grid view.
We also really love working with the team at G2 Crowd. Danny took extreme care to understand our company needs and expectations, and even sent us a signed "thank-you" note after our first webinar. (Who does this? Uhm...Danny does!) Our implementation specialist Kelly slowly and meticulously explained how to get our listing set-up. She transformed a super daunting job into very easy subtasks, and weekly met with us to review our progress. It was like eating an elephant, one bite at a time...but with less mandible engagement. Ashley, our main point of contact at G2 Crowd, has overseen our entire G2 Crowd journey, and is quick to resolve any concerns we have. Like, greased lightning fast!
We also really love working with the team at G2 Crowd. Danny took extreme care to understand our company needs and expectations, and even sent us a signed "thank-you" note after our first webinar. (Who does this? Uhm...Danny does!) Our implementation specialist Kelly slowly and meticulously explained how to get our listing set-up. She transformed a super daunting job into very easy subtasks, and weekly met with us to review our progress. It was like eating an elephant, one bite at a time...but with less mandible engagement. Ashley, our main point of contact at G2 Crowd, has overseen our entire G2 Crowd journey, and is quick to resolve any concerns we have. Like, greased lightning fast!
What do you dislike about the product?
I have no complaints about the product, staff, or service at G2 Crowd. One observation is that G2 Crowd prizes quality reviews, and there can sometimes be a delay between review date and the day it posts to your account. Don't wig out: It's TOTALLY normal! They will carefully vet all reviews to make sure they are being submitted by actual software users. Fake news, fake reviews, Pokemon -- the team at G2 Crowd catches it all.
What problems is the product solving and how is that benefiting you?
We've witnessed increased quality in the reviews of our customers. It's also very easy to contact reviewers through the G2 Crowd portal if you want to follow up with them.
We enjoy a steady flow of new leads who have encountered us on G2 Crowd in their search for a time tracking software. It's easy to track all leads using G2 Crowd's leads portal.
We enjoy a steady flow of new leads who have encountered us on G2 Crowd in their search for a time tracking software. It's easy to track all leads using G2 Crowd's leads portal.
Recommendations to others considering the product:
G2 Crowd goes above and beyond to make sure you are fully acquainted with their platform. Be sure to be open and transparent with your business needs so they can make the proper recommendation for you.
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