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Supportive team but fewer leads than expected
What do you like best about the product?
The team is very supportive and organized when it comes to helping achieve your objectives on the platform - improving your ranking and driving new reviews.
What do you dislike about the product?
I think they overpromise when it comes to lead gen - we've increased the number of our reviews by at least 4x and are among the top ranked platforms in our field but still have not seen a lot of new leads come in. That's been disappointing.
What problems is the product solving and how is that benefiting you?
It hasn't solved our core problem yet - generating new leads and driving different perceptions about our technology.
Invaluable tool for our CX and Marketing Teams
What do you like best about the product?
G2 has been an excellent tool for gathering unbiased and honest feedback from our clients! My team has been working with G2 for several years and it has been very easy to use, and invaluable for our marketing and customer experience + support teams.
We are just starting to revamp our strategy for the new year and G2 has been very helpful and working with us to guide our plans. Our reps have gone out of their way to meet with us on a regular basis as and I very much appreciate that!
We are just starting to revamp our strategy for the new year and G2 has been very helpful and working with us to guide our plans. Our reps have gone out of their way to meet with us on a regular basis as and I very much appreciate that!
What do you dislike about the product?
Not really a dislike or a negative, but often times I feel a bit overwhelmed with all of the modules and options for our company profile page!
What problems is the product solving and how is that benefiting you?
Our company is always seeking customer feedback so we can remain customer focused, and address any issues as soon as we can. G2 allows us to easily get that information while targeting our actual customer base.
Great for Business
What do you like best about the product?
It's a great way to get reviews on your profile and leverage that across our various marketing channels. It is easy to use and implement and integrates with our Slack account. Plus, the customer service is amazing.
What do you dislike about the product?
It would be great to change the incentive for our review campaign easily without consulting with our AM anytime we want that change.
What problems is the product solving and how is that benefiting you?
Helping us easily gather social proof with review campaigns
Love using G2 to uphold my companies standing in different categories.
What do you like best about the product?
It helps showcase the great things about my company
What do you dislike about the product?
The user interface isn't super user-friendly
What problems is the product solving and how is that benefiting you?
Helps my company maintain its standing in specific categories as well as see where we can improve.
Great to work with!
What do you like best about the product?
Easy to access and share with internal and external teams to use in marketing.
What do you dislike about the product?
Thus far it has been a great experience!
What problems is the product solving and how is that benefiting you?
Collecting positive reviews and running campaigns efficiently to give us the biggest boost but also keep things stream-lined and cost-effective.
Customer support is great and the dashboard is easy to use!
What do you like best about the product?
The administration section is user friendly - easy to make changes, reply to reviews, etc. The account management and support teams quickly respond to questions and are friendly!
What do you dislike about the product?
Gmail or other domain email addresses are often rejected by G2, so a person's review sometimes cannot be submitted due to this. I sent this as an issue to my account manager, and never heard back on it being resolved. A handful of users told me they were not able to submit a review because the platform is rejecting their emails.
What problems is the product solving and how is that benefiting you?
G2 helps us build brand awareness through authentic customer reviews, which ultimately helps to increase the sales pipeline.
Effortless Profile Updates, Affordable Ads, and Solid Support
What do you like best about the product?
Updating product profiles and setting up incentive campaigns on G2 is straightforward and user-friendly.
Ads are affordable to set up, making it accessible for a variety of budgets.
Customer support is responsive and helpful, enhancing the overall experience.
Ads are affordable to set up, making it accessible for a variety of budgets.
Customer support is responsive and helpful, enhancing the overall experience.
What do you dislike about the product?
Navigating between multiple profiles on G2 often boots me out of the platform, which happens more frequently than I’d like and disrupts my workflow. Additionally, I wish there were more features available under our current subscription. For example, the ability to post URLs instead of just PDF downloads would be extremely helpful for tracking traffic from our profile to our site and better understanding how users engage with our content.
What problems is the product solving and how is that benefiting you?
Advertising: It’s easy and affordable to set up ads, allowing us to promote our products effectively to a targeted audience.
Reviews: The platform simplifies collecting and managing customer reviews, which build trust and provide valuable social proof for prospects.
Buyer Intent Data: G2’s intent data gives us insights into who’s actively researching our solutions, helping us prioritize leads and target our efforts more effectively.
Social Proof: By showcasing authentic reviews and ratings, G2 strengthens our credibility and supports our messaging across marketing channels.
Reviews: The platform simplifies collecting and managing customer reviews, which build trust and provide valuable social proof for prospects.
Buyer Intent Data: G2’s intent data gives us insights into who’s actively researching our solutions, helping us prioritize leads and target our efforts more effectively.
Social Proof: By showcasing authentic reviews and ratings, G2 strengthens our credibility and supports our messaging across marketing channels.
Amazing
What do you like best about the product?
I love that I can encourage my customers to leave reviews and directly see how these reviews impact our brand awareness.
What do you dislike about the product?
Honestly nothing, G2 is constantly adding on new features and helping us make sure we are fully taking advantage of what is available to us.
What problems is the product solving and how is that benefiting you?
Allowing us to raise brand awareness
Nice for collecting reviews, but very buggy platform with minimal customer support.
What do you like best about the product?
I love being able to collect amazing reviews from our customers!
What do you dislike about the product?
It has been taking 2+weeks to get our reviews moderated. The campaign dashboard is also not accurate and exports do not reflect the correct information every month when we pull this information.
What problems is the product solving and how is that benefiting you?
G2 is helping collect all the positive feedback our customers have to say, and helping us to stay current in the market.
Easy way to manage G2 Profile, Reviews and more
What do you like best about the product?
- Easy to manage reviews and solicit new ones via campaigns
- Simple to manage profile and keep updated with latest brand/assets
- Can show how you're performing relative to competitors
- Easy to access badges for use in different marketing mediums
- Simple to manage profile and keep updated with latest brand/assets
- Can show how you're performing relative to competitors
- Easy to access badges for use in different marketing mediums
What do you dislike about the product?
- Reviews sometime feel a bit pay to play
- Review logic is very based around current review volume vs review presence overtime
- Review logic is very based around current review volume vs review presence overtime
What problems is the product solving and how is that benefiting you?
G2 gives us an automated way to both solicit and analyze Voice of the Customer across different personas, industries and more. It also serves as a great unbiased source for buyers to evaluate us on, as lots of folks start on G2 rather than individual websites.
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