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G2crowd is a must have for finding the voice of your customers
What do you like best about the product?
I've used G2crowd now for over 3 years at different companies and we continue to utilize them as a trusted vendor because of the ability to gather feedback from clients quickly and easily. By running review campaigns we can uncover what areas of focus we need for our product and how to identify new advocates for our programs. The grid reports also help us stay relevant to our competitors and the marketplace.
What do you dislike about the product?
I wish there was more customization with the review questions and a way to provide ongoing feedback from customers that have posted reviews previously. Other review sites allow this and it would be great to have this feature added.
What problems is the product solving and how is that benefiting you?
G2crowd helps us identify new advocates that are big promoters of the Marketo brand. It also gives us direct line of sight for how we can improve quickly and stay nimble in a very competitive industry.
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A good platform that will only get better
What do you like best about the product?
I think the Customer Success Management team is really accessible and helpful when I have questions.
What do you dislike about the product?
The system could be a bit more intuitive and cleaner for end users coming to look at reviews. You guys should get rid of that grid. It is confusing as heck. I am not a proponent of copy catting all the time, but on this one you could just take a que from Yelp or Tripadvisor in terms of how to present the best company in each category. A list view is much better and simpler. Also, I think you guys should better figure out the right companies that should be in a respective category. For us, there are people in our category whose primary product is not in our category yet they are able to rank higher than us in our category because they got more reviews in there primary category. It's a bit misleading I think for the end users relying on your site for reviews.
What problems is the product solving and how is that benefiting you?
Lead generation is what we use G2 Crowd for. We have just recently started pointing people to your site for reviews from our Paid Search campaign.
Recommendations to others considering the product:
SImplify. Also you guys should very quickly figure out how to better leverage the visitors data that you make available in your platform. As the raw data just sitting there it is not very helpful to customers but there is a lot that can be done with that.
Helps us drive revenue
What do you like best about the product?
We are in a competitive marketplace and we rely on G2 Crowd to help us stand out from our competitors.
What do you dislike about the product?
We don't see a lot of people actually request a demo from our G2 profile page, but that is not unexpected.
What problems is the product solving and how is that benefiting you?
We value an unbiased ranking of our software. We will refer prospective customers to view our ratings on G2 Crowd to validate their decision making.
Great product & customer service
What do you like best about the product?
I've appreciated the opportunity to get honest reviews from our customers. It's opened up the opportunity to hear their feedback and also showcase our value to prospects.
Additionally, I've loved the customer support I've gotten from Mark! He's always been incredibly helpful, friendly, honors his commitments, and holds me accountable for getting our campaign done!
Additionally, I've loved the customer support I've gotten from Mark! He's always been incredibly helpful, friendly, honors his commitments, and holds me accountable for getting our campaign done!
What do you dislike about the product?
Honestly, I haven't really found anything.
What problems is the product solving and how is that benefiting you?
Ability to get honest reviews from our customers, while also showcasing the value they've found to our prospects.
G2 Crowd Has Great New Functionalities
What do you like best about the product?
I like the clean look and feel of the website. They also have instant chat which is nice if you have a question that you need answered really quickly. The CSM I have is knowledgeable, responsive and helpful.
What do you dislike about the product?
I wish the average/total score would be updated more frequently. It looks like I have gotten a lot of 4.5 and mostly 5 star ratings, but it hasn't moved in like 9 months or so. It used to move more frequently at the beginning when we first drove traffic to the site, when I first started.
What problems is the product solving and how is that benefiting you?
Finding reviews of products which we are currently considering using. Finding information of products that we are using and what others in the market are doing.
Best software review site - and a lead source too!
What do you like best about the product?
I originally signed up with G2 Crowd to generate awareness of our solution as they had the most product/ competitor reviews for our industry (PR tools and media targeting) and had a robust process to help you generate reviews for products. But I was blown away, when on top of awareness and SEO magic, G2 Crowd has also become a key source of sales leads for us.
What do you dislike about the product?
Setting up the product profiles is a bit cumbersome and I wish we could have a corporate page with individual products listed so people could see our entire portfolio.
What problems is the product solving and how is that benefiting you?
Originally, I planned to use G2 Crowd to help raise awareness of our product and put us on the radar for people looking at PR tools. The Grid and comparisons are really helpful assets for our sellers to provide third party validation of our great support and product. The most valuable benefit has turned out to be the sales leads it generates - we now get quality leads every week that our sales team LOVES to follow up on.
If you aren't working with G2 Crowd, you should be!
What do you like best about the product?
I really enjoy working with G2 Crowd for a few reasons, one of them being their customer support. The team at G2 Crowd has worked hand in hand with Certify to create custom content to better suit our needs and help position Certify stronger in the selling process.
From a technology standpoint, I really value the competitive analysis aspect of G2 Crowd. The fact that a prospect can search and compare over 1,000 reviews on expense management in minutes and rank the top performing vendors is really invaluable. Having this Yelp-like review process for business software has allowed us to showcase our strengths against competitors and replace the traditional client referral process.
From a technology standpoint, I really value the competitive analysis aspect of G2 Crowd. The fact that a prospect can search and compare over 1,000 reviews on expense management in minutes and rank the top performing vendors is really invaluable. Having this Yelp-like review process for business software has allowed us to showcase our strengths against competitors and replace the traditional client referral process.
What do you dislike about the product?
There really is not much if anything that I dislike about G2 Crowd. Naturally, as the company has grown, so has their pricing which can make budgeting and forecasting harder. I do also wish there were additional ways for Certify to generate more leads out of the system but I also understand this isn't their core solution offering.
Best Tech Review Site on the Internet
What do you like best about the product?
G2 Crowd provides a very impartial and fully verified technology software review forum. The technology sections are well defined and nicely summarized. Overall, it's very professional and you can actually count on the review provided since they can't be manipulated by the vendors. Really like the way that we can embed the review widgets on our own website with links to our optimized landing page. The environment provides a great user experience for visitors to our website and illustrates how open we are to input from our customers. The style of review presentation is also very easy for visitors to consume. It's similar to consumer based review sites, but with much higher data quality. We count on the fact that prospects reading our reviews can trust the customer input.
What do you dislike about the product?
Difficult to say what I dislike, but if I had to choose I would say that sometimes the technology categories are too general. This can result sometimes in very different, non-competitive products in the same category. This makes products hard to compare at times.
What problems is the product solving and how is that benefiting you?
Vendor provided case studies are great, but we wanted reviews and comments that were impartial to assist with speeding the sales decision making process for prospects. Our sales team often share our G2 Crowd page to demonstrate how open and proud we are of our software and service.
Recommendations to others considering the product:
Great way of providing prospects with excellent reviews of your products to speed the purchase decision process.
G2Crowd leads the pack of review sites
What do you like best about the product?
G2Crowd has invested heavily in advertising their brand versus the other review sites. As a result they have a much bigger quantity of reviews. So it has traction now and people trust it to create a shortlist and to determine what others think.
What do you dislike about the product?
G2Crowd rank not given enough prominence. Don't like paid for reviews (think this should be charity donation only) as encourages people to make up reviews. I think there should be some way of seeing the balance of reviews from particular companies (at the moment you could have 100 reviews from a single customer which could skew review count).
What problems is the product solving and how is that benefiting you?
The companies that buy our product want a way of finding competitors to solve a specific problem. They want independent reviews and they want sufficient quantities of them to be able to judge effectively (i.e. be able to weed out the overly negative and the overly enthusiastic). As a vendor of a great product then having the ability for prospects to find us in the first place and then to see what others think rather than being influenced by whichever vendor has the biggest marketing budget is important.
Recommendations to others considering the product:
Check out the other review sites, find out whether the reviews and sufficient quality and quantity. I suspect you will find that G2Crowd wins hands down.
G2 Crowd is the best!
What do you like best about the product?
G2 Crowd's team is amazing to work with! They are always very responsive and are always proactively reaching out to make sure we get the best results of the programs we are running. You can't get a better CSM than Andrew Ledet!
What do you dislike about the product?
The only thing I can think of for improvement is there is still a lot of reliability on AdRoll for activating retargeting programs.
What problems is the product solving and how is that benefiting you?
We are leveraging the Act-On review page, industry benchmarking reports and retargeting.
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