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Beating your competition
What do you like best about the product?
First and most important are the team that is assigned to the project with you. We were lucky to have the best team Mark and Henry are doing amazing work with us. They also go deeper into our employees, teaching them the importance of reviews. The result was not late to come.
What do you dislike about the product?
The TTV is longer than expected. We are investing in this project cross-company effort (worth it, of course), but we were not ready to make sure huge investments at first now we want to invest more than we first started. The system works !!!
What problems is the product solving and how is that benefiting you?
Our product is very unique but at the same time can fall into the wrong competition and G2 helps our audience to see the different ways our product works for them, so we are able to increase our traffic to our website drastically.
A lack of reviews makes buyers less likely to buy. Here's where G2 comes into play.
What do you like best about the product?
Online reviews help consumers make purchasing decisions.
What do you dislike about the product?
At times I feel G2 is browsed more by competitors than actual buyers.
What problems is the product solving and how is that benefiting you?
Discovery, reputation, social proof, trust, reach
Great customer success team and useful insights
What do you like best about the product?
G2's customer success team is excellent; they're always coming up with new ways to share our badges and promote our profile. You can add a wide variety of content to your profile and there are a number of useful integrations.
What do you dislike about the product?
The category we're in can sometimes feels a bit broad or unaudited, meaning sometimes our G2 competitors aren't always our actual competitors. This means our insights, at times, can be irrelevant. As a consumer, I think the layout is good, but if you're logged in as a product admin, I think it can be tricky to navigate and doesn't have a very easy-to-understand layout.
What problems is the product solving and how is that benefiting you?
G2 Marketing Solutions is increasing our online presence, enabling us to connect to happy customers, helping us understand what else our clients require from our solution and what needs improving, and lastly, we're able to direct our prospects that are in the decision phase to our profile through social media and email.
G2 exceeds all expectations!
What do you like best about the product?
It's amazing how many useful features the G2 platform has. Most of them you can easily use in a few clicks. Well-thought-through and organized information and step-by-step manuals make it easy to navigate the platform by yourself. And tones of case studies and examples shared by the team in comprehensive guides make it easier to navigate through the variety of ways you can use G2.
But the most important is the G2 team working with you. They are professionals that help you to get the maximum from your experience. In some way, it feels like you reinforced your own team with new members who generate ideas of what else could be done to improve your marketing results and even do part of your job (like outreach and so on). Fantastic!
But the most important is the G2 team working with you. They are professionals that help you to get the maximum from your experience. In some way, it feels like you reinforced your own team with new members who generate ideas of what else could be done to improve your marketing results and even do part of your job (like outreach and so on). Fantastic!
What do you dislike about the product?
Nothing really.
In the beginning, it's a bit confusing to understand what's exactly included in each plan if you're unfamiliar with the names of the platform's features (as there're many of them). It's not a disadvantage, as your managers will eventually walk you through them. But I would recommend that all who think about using G2 on a pro level invest a bit of their time learning what's in the admin panel to ensure better understanding from the beginning.
In the beginning, it's a bit confusing to understand what's exactly included in each plan if you're unfamiliar with the names of the platform's features (as there're many of them). It's not a disadvantage, as your managers will eventually walk you through them. But I would recommend that all who think about using G2 on a pro level invest a bit of their time learning what's in the admin panel to ensure better understanding from the beginning.
What problems is the product solving and how is that benefiting you?
Our two main goals were the work on raising brand awareness and increasing social proof. G2 badges and a rating system based on reviews are the perfect tools for both.
The best way to build trust and understand customer feedback
What do you like best about the product?
There's a wealth of data available to use, from reports to widgets. I like that you can't buy the top spot; you have to earn it with reviews. Which is tough for smaller companies like us, but our Customer Success and Relationship Managers are super helpful as they support us to build our presence.
Our CSM (Lucy) is brilliant. She's super responsive and is always helping us to make the most of our profile and paid solutions.
Our CSM (Lucy) is brilliant. She's super responsive and is always helping us to make the most of our profile and paid solutions.
What do you dislike about the product?
The SSO process has been a little flaky, but this is something that doesn't affect our day-to-day use. And there's no native integration into MSFT Dynamics which means we're using spredsheets instead of just pushing buyer intent data there.
What problems is the product solving and how is that benefiting you?
G2 Marketing Solutions is helping us to build our market presence and gather honest feedback from our customers to help us improve our Talent Developemtn suite.
Actually helpful conversations
What do you like best about the product?
The friendly atmosphere on calls. Combined with product knowledge and great follow-up. I'm newer to using G2 as a promotional tool but enjoying the options to explore.
What do you dislike about the product?
There is a little uncertainty about reports and how they are calculated. Understandable that it's not totally on display but more heads up comms before deadline would be helpful.
What problems is the product solving and how is that benefiting you?
Helping us build more social proof in the market. G2 is respected within the community.
It's been great collaborating with the G2 team in the past couple of years
What do you like best about the product?
Great customer service team. Very responsive and positive.
What do you dislike about the product?
I believe the price for the reports is too expensive. Also not being able to use them after the subscription ended seems unfair considering you paid for it.
What problems is the product solving and how is that benefiting you?
More visibility in a very competitive market.
Nice amount of traffic.
Nice amount of traffic.
G2 offers unique crowd sourced content options for marketers
What do you like best about the product?
The more reviews gathered, the more functionality is unlocked, such as additional marketing content and the ability to create landing pages to curate your reviews.
What do you dislike about the product?
It is too easy for random pages to be created for your products, and even if they are unadopted, customers do not know that whicht can impact search results
What problems is the product solving and how is that benefiting you?
Unique content and a body of testimonials that we may not have sourced without the help of G2 and our awesome CSM
Great platform and great advice
What do you like best about the product?
The ability to compare your product against others both in terms of customer experience and market presence from within a comprehensive dashboardI
What do you dislike about the product?
Updates to some scoring only occur monthly rather than in real-time
What problems is the product solving and how is that benefiting you?
G2 is helping us to gather feedback from our customers and better understand our strengths and weaknesses
Great marketing opportunities for vendors on the platform
What do you like best about the product?
Working with G2 has been a breeze. Their innovative tools and platform allow us to remain at the forefront of our industry. Their team is always on hand to help out and provide best practices.
What do you dislike about the product?
G2 is a fantastic platform for gathering authentic reviews. However, this strict process of gathering genuine reviews makes it longer for users to share their feedback. Reviews are often rejected.
What problems is the product solving and how is that benefiting you?
Remain at the forefront of our industry.
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