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Valuable Resource for Sales
What do you like best about the product?
Tells you what categories a company falls into, who they're competitors are, and what it's strengths/weaknesses are in the market place by way of customer reviews as well as their own analysis.
What do you dislike about the product?
What they consider 'Midmarket' seems too small to me. Think this could be changed or made more granular.
What problems is the product solving and how is that benefiting you?
A way to quickly understand the different players in a space without doing a ton of research - which is very helpful and valuable to me as a Sales person.
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New to advocate marketing but am now a believer
What do you like best about the product?
At Saleswhale, we are new to NPS and getting customer reviews on G2 Crowd. At first, I was concerned that it was going to be hard to get all these up and running manually, but Advocately has made getting setup a breeze for us.
And within the first day of getting setup on Advocately, we ran our first NPS survey, got dozens of responses, which Advocately then automatically reached out to - and we got our first 5 star review on that day itself.
Support from Patrick has been top-notch, and he was very patient and helpful in walking us through the entire process from start to finish.
And within the first day of getting setup on Advocately, we ran our first NPS survey, got dozens of responses, which Advocately then automatically reached out to - and we got our first 5 star review on that day itself.
Support from Patrick has been top-notch, and he was very patient and helpful in walking us through the entire process from start to finish.
What do you dislike about the product?
I was about to say lack of Slack integration until Patrick showed me that they have built it in, and got us integrated. They move fast on the product and engineering side - and I look forward to seeing more features from the Advocately team.
What problems is the product solving and how is that benefiting you?
For a startup of our size, it would have required a lot of manual work to get to where we are now with Advocately, and we managed to get so much done within a short amount of time thanks to their platform.
Recommendations to others considering the product:
If you are a B2B SaaS company, seriously, just use it.
Love the product!
What do you like best about the product?
Advocately is very easy to use and we’ve received outstanding support from their team. It helped us understand our customer’s requirements better. We were able to see results in just a few months!
What do you dislike about the product?
Haven't had a bad experience so far. :)
What problems is the product solving and how is that benefiting you?
We're trying to find out what our customers feel about our service and how we can improve
Advocately has changed how we take reviews!
What do you like best about the product?
I used to go through a lot of steps to get reviews. I was probably spending 5-6 hours a month to get reviews. There were so many manual steps and we would barely get any reviews out of it. It always felt worth it because our Brand and reputation is very important to us. Now, with Advocately, I just set up campaigns and they take care of the rest. We initially tested it out on 40 users and within that we produced 20 reviews!!!!! The same subset of users would probably would have produced 2 or 3 reviews within my old process.
Also, the support has been amazing! Patrick has extremely helpful at setting us up and guiding us through the onboarding process. He has been very flexible in the hours he has helped and I've always very quickly got a response to questions.
Also, the support has been amazing! Patrick has extremely helpful at setting us up and guiding us through the onboarding process. He has been very flexible in the hours he has helped and I've always very quickly got a response to questions.
What do you dislike about the product?
It's a newer product, so I feel like initially there's a bit more hand holding to get onboarded on the product. Saying that, the support was amazing and Patrick helped me get fully up and running very quickly.
What problems is the product solving and how is that benefiting you?
A lot of manual work to get a very small subset of reviews. I was spending too many hours a month to get a very small amount of reviews, but with Advocately I've been able to get way more out of less work. It's saved me so much time!
Recommendations to others considering the product:
It's changed how we get reviews. Simple integrations with other products and great support.
Advocately has driven amazing results for our business
What do you like best about the product?
The support, and the experience the Advocately founders bring in having done exactly what Advocately promises for a SaaS business just like ours. The offering is spot on, and simply works.
What do you dislike about the product?
Nothing at all. It's all good, an outstanding offering.
What problems is the product solving and how is that benefiting you?
Convincing our most loyal customers to leave detailed 4/5 star reviews on the platforms that influence customer acquisition, at a volume that makes a real difference.
Recommendations to others considering the product:
Follow their advice. They have a playbook that generates proven results.
Advocately has made creating an advocate marketing program a breeze.
What do you like best about the product?
As a Community Manager I am responsible for crafting and executing our advocate program. Perhaps the most challenging aspect of creating an advocate program is finding the advocates. Advocately has eliminated challenge. The advocates, through Advocately, came to me! Not only do I now have a growing list of advocates, but I am able to see exactly what they love about our software. This enables me to push feedback to the marketing, development, and customer success teams so that we can enhance what people love.
Aside from the actual product, Patrick and Lachlan are amazing. Support, response times, and personality are all 10/10. You guys rock!
Aside from the actual product, Patrick and Lachlan are amazing. Support, response times, and personality are all 10/10. You guys rock!
What do you dislike about the product?
There is nothing to dislike. As Advocately is relatively new, the features will continue to grow with the feedback of users.
What problems is the product solving and how is that benefiting you?
Getting good reviews isn't easy. It takes time, consideration, and often gets pushed aside by other projects. Advocately does the asking and consideration for us, so that it doesn't get pushed aside.
Along with the massive help Advocately has provided me with our advocate marketing plan, it has also enhanced our SEO efforts. Many of the organic search results we obtained are fueled by customer reviews. Social proof is a HUGE influencer in our marketing efforts.
Another extremely important aspect of Advocately is that we are able to identify our users who don't love the product. This gives us the opportunity to reach out to provide further support so that they can learn to love our software. As a company is it SO important to listen to what users experience and Advocately makes this so easy.
Along with the massive help Advocately has provided me with our advocate marketing plan, it has also enhanced our SEO efforts. Many of the organic search results we obtained are fueled by customer reviews. Social proof is a HUGE influencer in our marketing efforts.
Another extremely important aspect of Advocately is that we are able to identify our users who don't love the product. This gives us the opportunity to reach out to provide further support so that they can learn to love our software. As a company is it SO important to listen to what users experience and Advocately makes this so easy.
Recommendations to others considering the product:
Just do it. If it doesn't have every feature on your wish list just let the Advocately team know. They are so receptive to feedback and customer insight.
Great idea and good time saver
What do you like best about the product?
We were previously using engagement as a criteria for requesting a review (which we were doing manually). The blend of using NPS along with the automation Advocately provides means we are getting a higher volume of higher quality reviews for less work.
What do you dislike about the product?
Very little. The product is currently quite feature-light but the future is bright and loads of potential.
What problems is the product solving and how is that benefiting you?
Building an advocacy programme is hard. Advocately has had an immediate impact at a reasonable price point.
I am an advocate for Advocately!
What do you like best about the product?
We are getting our promoters to write reviews online and refer their friends at an extremely high rate! We can link the results from this back to revenue.
What do you dislike about the product?
Nothing right now. I'm excited to see how the Advocately platform develops.
What problems is the product solving and how is that benefiting you?
Our customers leave us awesome reviews and refer their friends.
Awesome product, easy to use, great service and an amazing idea!
What do you like best about the product?
Advocate.ly is extremely easy to use. Patrick was very helpful in setting us up on the platform. The integration and set up was quick, templates were provided to get the best result. Everything is engineered for our success, i am very happy with the platform.
What do you dislike about the product?
I've not yet found anything i dislike about advocate.ly.
What problems is the product solving and how is that benefiting you?
We get a lot of verbal reviews and written feedback, unfortunately there is very little which contributes to any platforms. We used advocate.ly to get those reviews contributing to NPS.
Recommendations to others considering the product:
Qualify your list!
A great tie in with net promoters
What do you like best about the product?
Advocately helps us to automate the process of reaching out to get reviews from customers that love our product. Another feature I like is the ability to explore which users are our net promoters. This is much potential to continuously refine our market segments using this tool.
What do you dislike about the product?
There isn't anything I dislike at the moment. The product solves one problem and solves it well. Having such focus is a breathe of fresh air from other products that try to do too many things but do them poorly.
What problems is the product solving and how is that benefiting you?
Reaching out to customers that our product has been successful with should be an ongoing process. Advocately takes away the load and helps us to automate the process. This has been really helpful in consistently getting advocates from our customer base to review our product. As net promoters, they are often more than willing to help us promote our brand by leaving a review.
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