Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,133 reviews
from
External reviews are not included in the AWS star rating for the product.
Wonderful experience
What do you like best about the product?
Our CSM, Jeremy, is so dedicated and excited - it's rejuvenating!
What do you dislike about the product?
I can't say I have much to include here as I don't actively use the platform but more consult and distribute.
What problems is the product solving and how is that benefiting you?
Distribution of real life reviews
You Wont Find Better!
What do you like best about the product?
We have probably the best CSM out there - shout out to Jeremy Levin! This makes our experience 10x better and what makes me recommend G2 to others professionals over and over again. Not only is his support to help us really maximize profile traffic and brand reputation across G2 categories through our bi-weekly check-ins, research audits, and marketplace assessments super helpful, but his willingness to constantly go above what we ask and offer us more is amazing. Our team at G2, the resources they provide us with and the knowledge they share is the best I have had. Like I said, you won't find better!
What do you dislike about the product?
Not much to dislike. Our G2 team has been awesome in helping us if we have any issues.
What problems is the product solving and how is that benefiting you?
We are using G2 to capture the voice of our customers through reviews. We enjoy leveraging G2 reports and quotes for blogs, social content, and competitive insights.
Top-tier competitive intel support
What do you like best about the product?
G2 has allowed our sellers to leverage multiple angles when selling against competitors (i.e. review quantity, review quality, feature comparisons, etc.). And on top of that, the assets that they provide our team with are designed according to our brand guidelines... lightening the load for our creative team.
I'd also be remiss if I didn't mention our fantastic account team. Jeremy Levin has been an incredible resource for us as we've grown into new categories and analyzed competitors. In addition to simply answering questions, he comes to the table with suggestions as new products, features, or grids roll out to help us get the most bang for our buck.
I'd also be remiss if I didn't mention our fantastic account team. Jeremy Levin has been an incredible resource for us as we've grown into new categories and analyzed competitors. In addition to simply answering questions, he comes to the table with suggestions as new products, features, or grids roll out to help us get the most bang for our buck.
What do you dislike about the product?
I would love to understand more, from a competitive perspective, how other vendors are able to rank on specific grids. There are cases where some vendors are on a specific grid that I don't believe belong, and it's difficult to understand how they got there and create a "dismiss" talk track for our sellers.
For example, why is competitor "X" listed under grid "A?" There are specific rules that vendors must follow in order to rank on a grid, but in my opinion, it's not specific enough to truly understand what our sellers are up against.
For example, why is competitor "X" listed under grid "A?" There are specific rules that vendors must follow in order to rank on a grid, but in my opinion, it's not specific enough to truly understand what our sellers are up against.
What problems is the product solving and how is that benefiting you?
I'm using G2 Marketing Solutions' materials to create talk tracks and collateral for our sales team to leverage on calls with prospects and customers.
Recommendations to others considering the product:
G2 Marketing Solutions are a fantastic investment for a marketing team. The level of support that we've received from the G2 team is unmatched.
Impactful relationship, driven by world-class Account Management.
What do you like best about the product?
Our account management team, particularly Jeremy and Mike, is second to none. They invest the time to understand the nuances and complexities of our business. They help drive and inform our strategy and tactical goals for advocacy and review ecosystem management, so that we have tangible benchmarks keeping everyone focused and accountable to our overall goals. They continually look for ways to add value to our relationship, and test into new opportunities. 11/10 would recommend.
What do you dislike about the product?
It would be nice to have additional pricing options at varying levels for the content licensing packages.
What problems is the product solving and how is that benefiting you?
Brand Reputation and Sales Acceleration benefits by leveraging reviews, quarterly assessments, and awards/badges; adds credibility to marketing and sales assets. Demand Gen, revenue expansion, and attrition benefits from buyer intent packages to inform in market prospects, and identify cross-sell/up-sell and retention use cases from existing accounts. Leverage customer sentiment and review content to inform product, sales and care roadmaps.
Great technology and team
What do you like best about the product?
The team we have worked with is committed to our organization's success. This has created a winning strategy for our organization!
What do you dislike about the product?
our organization's inability to set up the SFDC connector. If you have "bad data" it can be tough to launch
What problems is the product solving and how is that benefiting you?
We leverage G2 to see our customer insights. This helps up get ahead of potential churn risk and also helps us identify potential upsell/crossell opportunities. We have saved thousands of dollars in churn and generated good upsell leads
Recommendations to others considering the product:
The Buyer intent data that our organization uses has been a great tool for our organization who has hundreds of thousands of customers. I would highly recommend this service to anyone who has a large customer base and "you can't get to all customers". Between mitigating risk/churn vs upsell opportunities, both have proven to be equally as important to our organization. We have been unable to leverage the Salesforce.com connectors yet and due to this, I feel as though sometimes we are only leveraging some of the tools available to us. We hope to enable this sometime in 2021.
Great Partnership
What do you like best about the product?
Working with G2 was a simple and easy experience that allowed us to drive a number of positive reviews on their platform. The partnership they create and the guidance they provide was extremely helpful.
What do you dislike about the product?
We didn't have visibility into the reviews as they we're coming in- would've been interesting to see in real time what sort of feedback was being left.
What problems is the product solving and how is that benefiting you?
We're trying to drive product awareness outside our company-owned assets and marketing campaigns.
Recommendations to others considering the product:
Leverage their expertise as you look to build your campaigns- they have a lot of great data and insight to share.
Great Review Platform!
What do you like best about the product?
G2 is singlehandedly the best source for reviews to help you choose the right software for your business. I love how the platform is very user-friendly which makes it super easy to navigate. There is a lot of value in customer feedback, and this is definitely the most reliable platform to find that information.
What do you dislike about the product?
G2 is great and I've found nothing I dislike about the platform.
What problems is the product solving and how is that benefiting you?
I use G2 to gather customer reviews and leverage those reviews as key marketing collateral! SOCIAL PROOF is a very crucial element in marketing, and G2 helps us pull gather all that data and use them in the best possible ways.
G2 has been a great enterprise partner
What do you like best about the product?
Our Account Manager and CSM are super involved in growing our profiles. They're super smart and strategic. They're also always available for when we need support running reviews campaigns.
What do you dislike about the product?
No dislikes here. They have been great partners!
What problems is the product solving and how is that benefiting you?
As an Enterprise business, brand visibility is super important when it comes to potential buyers. Customer voice is also very important and G2 helps validate that for us. They are a very well-known vendor in the reviews space. We've been able to capture customer testimonials in real time and have even leveraged the platform to generate leads.
Recommendations to others considering the product:
Ask questions and be curious about how you can utilize the tool. There are so many features that we just haven't been able to touch and the opportunities are endless.
G2 is a fantastic partner to work with!
What do you like best about the product?
Our partnership is always helpful and strategic. I feel like they really listen to our goals and concerns and respond with insightful and useful suggestions on how to further our reviews and our profile.
What do you dislike about the product?
There isn't a lot I dislike about G2. I do wish there was more tracking available when using the resource pages.
What problems is the product solving and how is that benefiting you?
Just having third party validation for our company is invaluable. Our reps having a place to send customers to see real reviews from unbiased sources is worth its weight in gold. But we also benefit from things like the Resource Pages for marketing campaigns.
Light up your Voice of the Customer
What do you like best about the product?
Super easy for customers to leave reviews. Quick and easy + incentive. Good for helping get a high volume of reviews in quickly to help better compete in your industry. Also appreciate their actual tool - good analytics platform and easy to manage profile compared to other Review Sites. Customer success has also been great.
What do you dislike about the product?
The need to pay for multiple profiles to "own" them. Especially when you have a platform where you'd prefer it all to roll up nicely together. Seems disjointed and just a way for them to get more money.
What problems is the product solving and how is that benefiting you?
Voice of the customer, offsite SEO, lead gen/buyer intent, retargeting
showing 801 - 810