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Easy to Launch
What do you like best about the product?
Team was fantastic easy to work with and the on boarding was easy to launch.. Our clients have found it easy to make the reviews and they also appreciate the gift cards that come with our initial contract...
What do you dislike about the product?
Would love to see more leads or opportunities come from our listings.
What problems is the product solving and how is that benefiting you?
A few partners have integrations w G2 and their marketplace which allows marketplaces users to see G2 reviews, so more transparency on what people are saying about the organization has and will continue to help with us with customer acquisition
The goto platform for user reviews
What do you like best about the product?
G2 is an amazing product review site with the most genuine community of users and their reviews for products across categories.
What do you dislike about the product?
Being on the other side of handling the company page for Oorwin, I have found the review moderation policies to be extremely stringent. While the thoughts and efforts are to maintain authentic and genuine reviews, there should be a revalidation for review rejection rates - for eg when it is beyond 50%, there should be a re-check as to why this is happening.
What problems is the product solving and how is that benefiting you?
We are looking to create more brand presence, improve customer connect and showcase out features to all the prospects looking out for staffing software solutions. So far, G2 has checked all the boxes
So much more than a review platform
What do you like best about the product?
When we first partnered with G2, our primary goal was review generation. They made it easy to run review campaigns and took the burden off of our marketing and customer teams to do outreach to clients. With a great library of reviews, we're now able to leverage testimonials across our marketing and sales campaigns to lend 3rd party credibility to our service offerings.
What do you dislike about the product?
G2 has so many capabilities, it was a bit overwhelming to tackle everything at once. Luckily our customer relationship manager helped us focus and prioritize, and we're now fully leveraging all the platform has to offer!
What problems is the product solving and how is that benefiting you?
First and foremost, we were able to solve our review generation and testimonial challenges. We were never able to make that a priority until we started working with G2. We're now leveraging has helped both the marketing and the sales teams
The buyer intent integrations with our CRM and advertising platforms have also been hugely helpful in creating new audiences for marketing campaigns as well as signaling to our sales team when a lead is ready for targeted outreach. We're looking forward to leveraging this even more in the coming year.
The buyer intent integrations with our CRM and advertising platforms have also been hugely helpful in creating new audiences for marketing campaigns as well as signaling to our sales team when a lead is ready for targeted outreach. We're looking forward to leveraging this even more in the coming year.
Well oiled machine
What do you like best about the product?
The process is well put together and easy to follow from a customer perspective
What do you dislike about the product?
nothing really comes to mind. There is lots of info but that can't be changed
What problems is the product solving and how is that benefiting you?
So far we haven't seen anything but it's quite early
Great Experience
What do you like best about the product?
I like all the marketing materials that are provided.
What do you dislike about the product?
I have liked everything thus far, I have no complaints.
What problems is the product solving and how is that benefiting you?
We are seeing the benefits to comparing our product with others.
Guided onboarding and expert advice lead to stellar results!
What do you like best about the product?
The onboarding experience was top notch and immensely helpful in understanding how to best optimize our company profile, gain valuable reviews, and explore and understand buyer intent and behavior. We have seen amazing results and have empowered our customers to share their successes with the broader community.
What do you dislike about the product?
Integrating into Salesforce took a good deal longer than anticipated, but their development team was always willing to step in and help our side out while dealing with permission issues.
What problems is the product solving and how is that benefiting you?
We are building our brand presence beyond traditional digital marketing, and wanted to empower our amazing customers to be able to tell their stories of success with our platform beyond our website and white papers. Beyond brand awareness, we are also looking to glean insights into our prospects and better understand their needs during the buying cycle so that we can deliver a better experience for them during the sales journey.
Recommendations to others considering the product:
Be sure to have complete buy-in from your customer comms team so that you can achieve the most successful review campaign(s) right out of the gate.
Smooth onboarding
What do you like best about the product?
There's a human I can contact with questions.
What do you dislike about the product?
We're still very new to the platform but don't have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
We're hoping to bring more visibility to our solution. We're still too new to have realized any real results yet but we're excited about the opportunity.
Great onboarding and results from day 1
What do you like best about the product?
The best thing about G2 is how the plan and onboarding are tailored to our business case. This has meant that the implementation and customer success team from G2 has been able to help us towards reaching our goals instead of "just" showing us the platform.
Also, we've gotten specific examples and cases of how to best use the G2 features for us, and together we've already set goals for what we want to achieve together.
We've been using G2 for a few years now, and we've seen great results in review generation and, more importantly, lead generation and sales.
The Buyer Intent data available to us has really helped us out in many different ways, and we now use the data in marketing, sales, and customer success.
Also, we've gotten specific examples and cases of how to best use the G2 features for us, and together we've already set goals for what we want to achieve together.
We've been using G2 for a few years now, and we've seen great results in review generation and, more importantly, lead generation and sales.
The Buyer Intent data available to us has really helped us out in many different ways, and we now use the data in marketing, sales, and customer success.
What do you dislike about the product?
I've found a few places where the documentation of features doesn't seem to be updated completely. An example could be for the different widgets, where it's not very clear how they are actually going to look. A few images/examples (maybe just with dummy data) would be great to show precisely what a widget does and how it'll look when implemented.
What problems is the product solving and how is that benefiting you?
At first, the main benefits we were getting from G2 were better social proof and increased brand awareness. Getting more and better, reviews have really helped us stand out in a competitive category, and works great as user-generated content that can provide social proof of our products.
Buyer Intent data has since helped us solve another big problem: identifying active buyers in our category. The customer journey is long and complex in our industry, so identifying key accounts that are actively researching products has helped us immensely in terms of lead generation and sales.
Buyer Intent data has since helped us solve another big problem: identifying active buyers in our category. The customer journey is long and complex in our industry, so identifying key accounts that are actively researching products has helped us immensely in terms of lead generation and sales.
Excellent onboarding experience
What do you like best about the product?
The onboarding experience was brilliant, our specialist was very knowledgable and helpful throughout the processes and got us up and running collecting reviews in a few days and sharing best practice for our page.
What do you dislike about the product?
Intent data is a fixed cost at one of the higher product tiers which when the volume is fairly low especially product page level intent it's very hard to justify the investment in the middle tier.
What problems is the product solving and how is that benefiting you?
G2 allows us to collect customer feedback and position our product amongst our competitors.
Great way to generate outbound and get marketing materials.
What do you like best about the product?
The onboarding team was great. We wanted to move fast and they were able to match our speed. They came up with training for our specific teams that were key to getting everyone up and running quickly. The key to being successful is to follow the plan initially.
What do you dislike about the product?
There were some issues with like-named products that we had to sort out with the G2 team. We also ran into issues with our automation. The G2 team was great and helped us by giving us a few extras. I also wish G2 did more external marketing on LinkedIn and other professional sites so that the value of their product was more well known.
What problems is the product solving and how is that benefiting you?
We are looking to solve an issue with Market Presence. G2 has not only helped us by getting us on the Grid as the #5 product in our space but has also given us the ability to see companies that are interested in our product.
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