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Frustrating experience after paying 9K USD!
What do you like best about the product?
The free version, where you could get better value than investing a bomb as an SMB and dealing with their pathetic service.
What do you dislike about the product?
Zero value add, zero customer experience
What problems is the product solving and how is that benefiting you?
The paid version of G2 wasn't able to solve any problems for us. Instead, it created new problems for us to solve. I'd strongly recommend people against using their paid version which is zero ROI. Their free version still works, even though genuine reviews from genuine customers get flagged and never approved.
UNSURVEY REVIEW
What do you like best about the product?
Its multilingualism eliminates the need for you to translate your surveys. As a survey taker, unsurvey is helpful to me when I encounter languages that I do not understand.
What do you dislike about the product?
the facts that since its inception since 2021 they have about just 8 staffs so the customer support is not tht responsive they should work on getting more staffs
What problems is the product solving and how is that benefiting you?
The founder came up with the highly innovative idea of turning surveys into stimulating conversations.
excellent option to compare software before making a decision
What do you like best about the product?
it has many alternatives to compare and valuable reviews
What do you dislike about the product?
I don't see any disadvantages, it seems to me the best option on the market.
What problems is the product solving and how is that benefiting you?
I now have a lot of time when it comes to looking at different tool options for my company.
G2 is unnecessarily difficult to deal with
What do you like best about the product?
The idea of having verified reviews is excellent.
Maintaining certain standards and minimum requirements helps to establish trustworthiness.
Unfortunally, actual execution is really bad and customer service interactions are inappropriate.
Maintaining certain standards and minimum requirements helps to establish trustworthiness.
Unfortunally, actual execution is really bad and customer service interactions are inappropriate.
What do you dislike about the product?
Reviews keep on being rejected for no obvious reason. Even elaborate information triggers the vague request to "elaborate more" on the use. That, while other existing reviews on the platform contain much less words.
Sometimes G2 even refuses to understand screenshot of complete license numbers and login information as "insufficient proof of actual use" which is inappropriate and even defamatory.
Sometimes I got rejected for the supposed "use of AI", which was absolutely not the case with my fully manually crafted and compiled reviews.
Certain input just keeps disappearing every time you check a review (select Facebook as to where you are using a social media management tool and it will not show after saving). Which means that the platform is not working reliably.
Unspecific answers and inability to provide specific help to which actual addition or change would be required to get a review released are not available, or only after an inappropriately long time and the use of offensive wording.
Next point is that provides a highly negative impression is that the references given on the platform are totally irrelevant. Look up any "alternative" for a software that you are familiar with - and be surprised how weird and random the selection of these suggestions will be. In most cases completely off topic suggestions. Categorization simply does not seem to exist or the way that options are allocation is lacking actual insight. What is especially scaring here is that such random behavior is pointing at incomplete algorithms managing the workflows without having a deeper understanding of what they are doing.
How can a good idea of a review platform turn out to be so terribly bad in execution?
And this is not only my opinion. When turining to social media you will find a lot of complaints of absolutely random arbitrariness shown by G2. I guess the biggest shortcoming is that there don't seem to be humans involved in managing the platform.
Sometimes G2 even refuses to understand screenshot of complete license numbers and login information as "insufficient proof of actual use" which is inappropriate and even defamatory.
Sometimes I got rejected for the supposed "use of AI", which was absolutely not the case with my fully manually crafted and compiled reviews.
Certain input just keeps disappearing every time you check a review (select Facebook as to where you are using a social media management tool and it will not show after saving). Which means that the platform is not working reliably.
Unspecific answers and inability to provide specific help to which actual addition or change would be required to get a review released are not available, or only after an inappropriately long time and the use of offensive wording.
Next point is that provides a highly negative impression is that the references given on the platform are totally irrelevant. Look up any "alternative" for a software that you are familiar with - and be surprised how weird and random the selection of these suggestions will be. In most cases completely off topic suggestions. Categorization simply does not seem to exist or the way that options are allocation is lacking actual insight. What is especially scaring here is that such random behavior is pointing at incomplete algorithms managing the workflows without having a deeper understanding of what they are doing.
How can a good idea of a review platform turn out to be so terribly bad in execution?
And this is not only my opinion. When turining to social media you will find a lot of complaints of absolutely random arbitrariness shown by G2. I guess the biggest shortcoming is that there don't seem to be humans involved in managing the platform.
What problems is the product solving and how is that benefiting you?
G2 is giving massive problem in fulfilling it's actual purpose and is not solving anything. The negative experience makes it a totally unreliable platform to check reviews or to look for alternatives. Other review platforms might have a different focus, but they are actually living up to their promises.
Great platform for reliable software reviews and insights.
What do you like best about the product?
Very helpful in gathering unbiased, comprehensive reviews on software and tools relevant to my work.
What do you dislike about the product?
I appreciate G2's user-driven reviews, which provide honest and detailed insights that help me make informed decisions on software. The variety of perspectives from real users adds authenticity, and the platform’s ease of use makes it quick to find specific information.
What problems is the product solving and how is that benefiting you?
G2.com helps me make informed software decisions with reliable user reviews and comparisons. As a KYC analyst, I rely on G2.com’s insights to find trustworthy compliance tools quickly, reducing time and risk in choosing the right solutions. The verified reviews give me confidence in these high-stakes decisions
Greatest Application Ever!
What do you like best about the product?
They value individuality, their time, rewards are extraordinary.
I believe they have been thoughtful about what someone may need in terms of requirements for their marketing.
I believe they have been thoughtful about what someone may need in terms of requirements for their marketing.
What do you dislike about the product?
I honestly have nothing to say on theri negatives for now.
What problems is the product solving and how is that benefiting you?
They are trying to gather information around the globe to improve the iser experience, I would always love to participate with them on this intiative. It give me chance to gain knowledge on how many types of applications are there in the market and what each of them are for and so much more.
Great way to drive awareness
What do you like best about the product?
The fact that I can drive my customers to provide reviews and see the impact of these reviews on our brand awareness
What do you dislike about the product?
There are too many awards, and they are too generic. when you are a leader in a category it doesn't say which category it just says you are a leader
What problems is the product solving and how is that benefiting you?
Drive more business with brand advocacy. the truth is that 30% of our customers look at Glassbox on G2 before they come to our website
Best Platform to find the genuine software.
What do you like best about the product?
I like G2.com because its provides detailed analytics reports of softwares that helps my Organization to understand the value of the softwares we use. It also offer tools to engage with our customer also allowing us to connect with potential customer and industry peers.
What do you dislike about the product?
One thing i dislike about G2.com is that for some smaller businesses and user generated content is valuable.
What problems is the product solving and how is that benefiting you?
G2 offers valuable data on customer preferences this help Our Organization to understand market trends and user needs and requirements, This enhances our Online presence and help use to improve our offering based on actual user experience. And lastly I use G2 daily and till now I find it very helpful as per my company It saves my time and makes me to focus on what i need.
G2 is an important component of our marketing and general business strategy
What do you like best about the product?
It gives us social proof. It is great to be able to pull quotes and to search by topics on what we need.
What do you dislike about the product?
It's impossible to control the content but that is the game you play when you ask for unbiased opinions.
What problems is the product solving and how is that benefiting you?
It provides an effective way to demonstrate to prospects that we have satisfied customers. Additionally, it offers insights into our position in the market, helping us better understand our competitive standing. This information is also valuable for investors and other stakeholders, offering them a clear view of our performance and market relevance.
Informatic
What do you like best about the product?
the comparison of different companies with the visual and market knowledge. And it has vast categories of companies to select from, my favorite was the saas company. i used it multiple times as an SDR of my school sales program. and I highly recommend it to my co-workers in my current job.
What do you dislike about the product?
The one thing I believe I dislike or to say thought time using it is the website is very overwhelming. and its thought to figure out under what category the app or software is listed.
What problems is the product solving and how is that benefiting you?
market research, company position, and sometimes the information on the app including the price and the use like demos etc
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