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Informative and Innovative Team
What do you like best about the product?
I enjoy how much G2 is looking towards the future and adapting to the ever-changing world of the internet/technology. Our rep is also awesome and super knowledgeable.
What do you dislike about the product?
The moderation process is almost too in-depth... I find that sometimes verified reviews are rejected. The process is also lengthy and can be overall annoying compared to other review sites.
What problems is the product solving and how is that benefiting you?
Great, reliable platform for our users to leave genuine reviews.
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G2 is okay
What do you like best about the product?
I like that the analytics is robust to see where things are coming from.
What do you dislike about the product?
Review verification is not always accurate. Real reviews are being left out or rejected. There is no appeals process or way to see who the feedback is from so we are missing reviews. There should be a way for a company to verify that the reviewer is actually real.
What problems is the product solving and how is that benefiting you?
management of reviews, customer sentiment and data.
I love G2
What do you like best about the product?
I like our rep is easily accessible and responds to us quickly and helps us get more reviews from G2
What do you dislike about the product?
I do not have any complaints with G2 sa they have helped us a lot.
What problems is the product solving and how is that benefiting you?
G2 is solving a lot of things that are benefitting us like helping us find more reviews to help our organizations reputation.
Good tool for gathering VOC
What do you like best about the product?
The dashboards in G2 are very thorough and allow you to easily look at where your product ranks in it's category and against it's competitors. Buyer intent is also a useful tool.
What do you dislike about the product?
There are way too many badges and reports in G2.
What problems is the product solving and how is that benefiting you?
G2 helps promote Talkdesk as a top vendor of Contact Center as a Service software which enables reputation management and VOC marketing.
G2 is beyond powerful
What do you like best about the product?
- ability to gather customer insights
- give customer champions a voice
- powerful self serve admin portal
- great CSM support
- give customer champions a voice
- powerful self serve admin portal
- great CSM support
What do you dislike about the product?
Nothing top of mind, I see G2 setting the bar for peer review sites
What problems is the product solving and how is that benefiting you?
It helps us keep an eye on our competitors, pulse on what the market is looking for, reputation management, gathering external proof points
Have seen its impact on Revenue
What do you like best about the product?
The level of support from G2 team and easy user interface
What do you dislike about the product?
Listing my company in some category was difficult.
What problems is the product solving and how is that benefiting you?
Providing a listing platform to organizations to get an appropriate audience with specific intent. like a review platform.
Extensive platform with positive support experience
What do you like best about the product?
We love our Relationship Manager Charlie and Customer Success Manager Rachel. Their support really helped us to get things going quickly. The 6-month and 1-year reviews were helpful to see how far we have gone and to create strategies for the coming year. The CS structure has changed a little bit; we hope that it won't affect the relationship with G2 going forward.
The platform itself is also very good, quite extensive and a lot of options. We integrate it with our HubSpot to keep track of form submissions on G2.
The platform itself is also very good, quite extensive and a lot of options. We integrate it with our HubSpot to keep track of form submissions on G2.
What do you dislike about the product?
The tool is super extensive, so it takes a while to really understand how things work and take advantage of all the features available. The analytics can be a bit of a mystery.
What problems is the product solving and how is that benefiting you?
Collecting user feedback and reviews, improving prospect awareness of the product.
One of the Best Marketing Platform to feature your product or service
What do you like best about the product?
It deep down shows the competitive analysis and gap areas which can give you various insights to improvise your own product or service to rank better on searches.
What do you dislike about the product?
The inital amount which begins with a Lakh of rupees and can't be afforded by small enterprises or new start-ups
What problems is the product solving and how is that benefiting you?
It is one of the top ranking listing website which known by many Tech giants and start-ups, so it helps in grabbing attention of those who analyse and make their purchase decisions by seeing reviews and other people thoughts the best part is they have pre defined questions that makes the review look genuine.
Extensive coverage for business development and exposure for all kind of industries
What do you like best about the product?
We do like a lot the bages structure and rational. This is exciting as we are working closely with them and getting their feedback from our solution. This is getting a great exposure of our platform and will increase our business as well.
What do you dislike about the product?
I´m working on learning better the ranking and also buyer intent integration with hubspot.
What problems is the product solving and how is that benefiting you?
Our company is exploring global presence, outside Brasil and this solution is helping us a lot to achieve this goal.
Easy to set up and worth the time and $ investment
What do you like best about the product?
The sales process was great. I tried the platform for free for awhile and when I was ready, I purchased to better customize the searcher's experience and to improve our online presence as a customer success and sales training academy.
What do you dislike about the product?
It's fairly easy to set up so I am not sure of anything yet that I don't like.
What problems is the product solving and how is that benefiting you?
Helping us reach more buyers, gain more social presence, capture voice of the customer.
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