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Hootsuite

Hootsuite

Reviews from AWS customer

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6,487 reviews
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    Sarah R.

Smart Inbox and Insights Shine, But Lacks Some Moderation Tools

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
The smart inbox, easy publishing, and competitor insights.
What do you dislike about the product?
The inbox doesn't have all the same capabilities as Sprout Social when it comes to blocking users and deleting comments.
What problems is the product solving and how is that benefiting you?
We are a small team with several social pages. Having all our comments, mentions, and DMs in one place for organic and ads is a game changer. We are more on top of our customer needs.


    Luxury Goods & Jewelry

Effortless Bulk Scheduling and Editing

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate being able to schedule posts across all our social platforms, and I also like that I can go back and edit posts on specific platforms if I need to remove hashtags or update links. The option to bulk post is valuable, especially since it allows for detailed adjustments as needed.
What do you dislike about the product?
The Pinterest posting feature hasn't been working properly for us. No matter how many times I log in and reconnect, the posts continue to fail and the connection keeps dropping. That could be a Pinterest issue as well though.
What problems is the product solving and how is that benefiting you?
Time management is always a challenge. As someone working in a small business, I have to juggle multiple roles, so having the ability to schedule 30 posts at once is a significant advantage. It allows me to concentrate on other important aspects of the business without constantly worrying about social media updates.


    Jazmin E.

Easy to Use with Powerful Listening Features

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I love how easy it is to use! The listening features are also extremely useful to our agency.
What do you dislike about the product?
I'm not a fan of the app; it is a bit difficult to use. I'd rather use the mobile website because I can access every feature!
What problems is the product solving and how is that benefiting you?
The listening tool and inbox all being in one place is so nice. We have all we need for our social media accounts.


    George W.

Longtime User, Streamlined Social Management Despite Cost

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I have been using Hootsuite for about a decade to help run my digital media company, and it has consistently met my needs. Despite frequent offers from other vendors, I have chosen to stick with Hootsuite because of its ease of use and integrations, which have significantly improved over the years, with fewer issues encountered recently. Setting up Hootsuite was a breeze, and it's incredibly beneficial for managing social media posts efficiently, allowing me to save time by posting to multiple accounts simultaneously. The platform acts as a centralized hub where I can brainstorm ideas and monitor client activities through versatile dashboards, making the process seamless. The mass scheduling feature is a standout, enabling me to plan a whole year of posts for a client and helping me stay organized and informed. Hootsuite offers excellent dashboards that streamline social media monitoring by setting up predetermined keywords, reducing the need for manual searching. This tool simplifies my work significantly, consolidating valuable data that I have accumulated over the years, making it integral to my operations.
What do you dislike about the product?
I find the AI functionality in Hootsuite lacking. It's not yet perfected, and it would be beneficial if it allowed for seamless interaction with AI in the same space where social posts are edited. Currently, it doesn't simplify the process as much as Chat GPT does. Additionally, the cost of Hootsuite is becoming quite pricey for me as a small company. While I've used Hootsuite for a long time, the increasing cost pressures me to reconsider its value. Lastly, the integration of AI into Hootsuite could be greatly improved by allowing for real-time interactions while creating captions and making changes without needing to reload pages. These improvements could significantly enhance my workflow and reduce dependency on other tools like Chat GPT.
What problems is the product solving and how is that benefiting you?
Hootsuite saves me time by allowing mass scheduling across multiple accounts and provides dashboards for easy monitoring of social media chatter, making it easier to manage clients and streamline operations.


    Financial Services

Efficient Scheduling and Integration, But Needs Update Sync with Social Platforms

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I like Hootesuite's ability to schedule posts ahead of time and flexibility with sharing across multiple platforms. It is very efficient and helps me stay ahead of schedule and not have to worry about forgetting any relevant content. They have amazing customer support and I use Hootesuite almost every day for my social media marketing needs.
What do you dislike about the product?
One thing I dislike about Hootesuite is that it is not always up to date with Instagram and Facebook's software updates. For instance, now Instagram allows you to post over 10 photos or videos in a carousel post, but Hootesuite only allows up to 10. However, it is easy to integrate with my other tools and I enjoy implementing Hootesuite with my social media work.
What problems is the product solving and how is that benefiting you?
Hootesuite is solving my problems with scheduling content and planning my posts ahead of time. This is beneficial to me because it saves me time and allows me to work ahead on campaigns and projects.


    Teresa W.

Great for Multi-Channel Posting, But Connection Issues Can Disrupt Workflow

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
Consolidating one post for all channels at once.
What do you dislike about the product?
There are connections issues often, sometimes lose drafts.
What problems is the product solving and how is that benefiting you?
Managing time better with multi platform use with one action.


    Health, Wellness and Fitness

Effortless Multi-Platform Scheduling, But Limited Carousel Features

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
One of the biggest upsides about hootsuite as a social media manager is that it allows me to schedule the same post across multiple platforms all at once. Additionally, typing out the captions and adding relevant hashtags that are based off of your target audience you are trying to reach. I use it everyday to schedule post weeks in advance with the time I want based off of the day that our actvity is the highest based off of our followers. It also does a great job keeping track of statistics and engagement to see how well your content is doing. Basically what works and what doesn't work with the algorithm.
What do you dislike about the product?
The one thing I do not like about hootsuite is if I schedule a carosuel on instagram/facebook platforms. It doesn't allow me to to add sound or music to the post because it has to be done through the actual app. Other than that, everything is perfect and makes my life so much easier.
What problems is the product solving and how is that benefiting you?
sometimes my captions are too wordy or lacking substance but with their Ai tool it helps reword or change the tone of your captions to your liking to make it look professional, clean, and to the point and focusing on the specific target audience. This makes my life 10 times easier than trying to come up with a caption that makes sense and matches the tone of the post.


    Abigail M.

User-Friendly Scheduling, But Needs More Creative Posting Options

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
I use the scheduling tool the most, but all tools are straight-forward and user-friendly.
What do you dislike about the product?
I think that there could be more capabilities when posting - to post reels with audio, to make last minute creative edits, etc.
What problems is the product solving and how is that benefiting you?
Not having to manually post, and able to see results all in one place with ease.


    Marketing and Advertising

User-Friendly with Great Calendar, But Formatting Needs Improvement

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use and UI is great. Also calendar is great way to stay organized.
What do you dislike about the product?
Not great with formatting of posts on different platforms
What problems is the product solving and how is that benefiting you?
Great platform to stay organized, makes my content calendar easier to navigate.


    Kimberly D.

Effortless Scheduling and Clear Content Overviews

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
This tool simplifies scheduling across various platforms and provides me with an easy-to-read overview of my content.
What do you dislike about the product?
There is no real content recommendations
What problems is the product solving and how is that benefiting you?
Handling several platforms and organizing schedules can be challenging, but it's an important part of staying on top of everything.