Hootsuite
HootsuiteReviews from AWS customer
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Overall Great Platform with Minor Complaints!
What do you like best about the product?
Hootsuite has been a game changer for me in my role. I am a digital marketing coordinator and we like to plan our post and scheduling weeks in advance. When we were looking to start implementing a platform that allowed us to schedule when these posts went up we realized that the company still had an active hootsuite subscription from years prior. Before looking for a new platform we decided to try it out and were really impressed. This has now become something that I use daily not only for scheduling out posts but also for gathering analytics. Integrating it was relatively straight forward and I have no major complaints.
What do you dislike about the product?
The one thing that I dislike about Hootsuite is when scheduling a tiktok it has to be in it's final form. To be more specific, most tiktok users will have a video completed and ready to upload but will pick a trending sound to put over it. On Hootsuite you aren't given an option to add a trending sound when scheduling a post on TikTok.
What problems is the product solving and how is that benefiting you?
Scheduling posts to go up on specific days at specific times without having to do so on each specific social media platform saving so much time.
easy to manage
What do you like best about the product?
I love how easy it is to manage multiple accounts from one platform - i can easily pull up analytics and displays everything in a great layout.
What do you dislike about the product?
i'm still new to Hootstuite and haven't run into anything yet that i would say that i dont like...
What problems is the product solving and how is that benefiting you?
time management - being able to access analytics at a click and being able to shedule posts right in the platform
Awesome Platform with Reliable and Knowledgeable Support
What do you like best about the product?
Hootsuite is a great platform that assists our company with managing our social media accounts, helps us achieve our marketing goals, and helps improve efficiency by saving us valuable time to focus on other job-related tasks. The support from the customer service team is also quick, reliable and personable. Hootsuite takes the worry out of managing our social media efforts.
What do you dislike about the product?
In the past, we have experienced some technical issues when scheduling posts; however, the support team is also quick to help and resolve these issues.
What problems is the product solving and how is that benefiting you?
Hootsuite solves a number of problems for our team. We are able to manage multiple accounts at once which simplifies workflows and saves us the additional time and effort it used to take prior to implementing Hootsuite. We are able to streamline our content scheduling to remain consistent and on time. Additionally, it helps us collaborate more effectively as a team through task assignments and through our post review process. Lastly, it helps us monitor our customer engagement and allows us to see how our content is performing through in-depth analytics reporting.
A very capable and thorough content planning system - albeit a tad pricey.
What do you like best about the product?
The best aspect of Hootsuite for our team is the ability to plan and create posts in a centralized, streamlined process. Being able to import copy and images and use their automated tools to tweak the post for each service really makes it easy to use. Even the small things, like reducing content length for Twitter or adding suggested hashtags has really sped up our content calendar creation.
Other things to note:
- I like the scoring feature. It gives us some actionable insights to chase a higher score
- Setting up all the social media accounts was easy and quick. Only had to do it once.
- Hootsuite's integration with all of our social media inboxes makes sure we don't miss any comments/messages
Other things to note:
- I like the scoring feature. It gives us some actionable insights to chase a higher score
- Setting up all the social media accounts was easy and quick. Only had to do it once.
- Hootsuite's integration with all of our social media inboxes makes sure we don't miss any comments/messages
What do you dislike about the product?
It's a tad pricey, and they don't really budge on their pricing models. We are a very small two person team, but the jump from one user to two is astronomical.
What problems is the product solving and how is that benefiting you?
Before, we had to create the copy and images separately, consolidate them in a spreadsheet, then upload to each site independently. Now, that process is just a few click, AND we don't have to do them all day-of. The biggest benefit from Hootsuite has been its time-saving aspect, which in turn allows us to create better content.
Great for efficiency, but some improvements could help.
What do you like best about the product?
Ease of scheduling, ideas suggestion, AI writing tool is helpful at times
What do you dislike about the product?
Can't tag individual pages within Hootsuite, so you have to then go in to Fb or Linked In afterwards, to tage pages separarely.
The previews dont properly work when displaying videos
The vidoe upload section often crashes
The previews dont properly work when displaying videos
The vidoe upload section often crashes
What problems is the product solving and how is that benefiting you?
Time efficiency and scheduling
Great product, great value!
What do you like best about the product?
I manage around 13 different accounts across the globe for my organization, and Hootsuite is essential in helping me publish those posts according to time zones, dates, and making sure I hit all the important points. It's easy to add new accounts and manage them all at once. I like that Hootsuite is constantly improving and innovating - I've been using the platform since 2022 and have noticed and used so many of the new features. From simply publishing a post to deep, well-informed analytics, Hootsuite has it all!
What do you dislike about the product?
The only downside of Hootsuite is that you don't get in depth access to their social listening tool with your account. You get a basic overview, but I don't find the information helpful. Also, sometimes Hootsuite in general can be a bit slow, but I think that's largely due to the amount of info the website is processing at once.
What problems is the product solving and how is that benefiting you?
Hootsuite solves my problem of accurately scheduling internationally across time zones without making the process confusing. I've used other platforms before and been OK with them, but Hootsuite will be my go-to if I'm doing any kind of social media management outside of the time zone that I live in. You can also schedule posts as far in the future as you need, which makes managing holidays easier. I also like that with my account, I can have my intern under her own seat so that I can properly manage my team.
Overall good but expensive
What do you like best about the product?
Fairly intuitive to use and has all the features we need to manage our social media accounts, and we use it on a daily basis. They also have good customer support and usually solve issues quickly. Post creation and content calendars are simple and easy to use. Easy to link accounts although sometimes it glitches and needs multiple attempts. The analytics are comprehensive.
What do you dislike about the product?
The price doubled last year compared to the previous year which I see no justification for. No way to integrate with Bluesky without extra additional tools which creates too much faff. No way to schedule multi-post threads. And the new inbox is awkward, cluttered and for some reason keeps defaulting to oldest messages first.
What problems is the product solving and how is that benefiting you?
It streamlines our social media accounts management and avoids the need to hop between 6 different platforms, saving time. If Bluesky was included it would be even better.
A Social Media Game Changer
What do you like best about the product?
All in one platform. Scheduling made Easy
What do you dislike about the product?
Limited features on lower plan and the pricing
What problems is the product solving and how is that benefiting you?
It manages multiple accounts. It engages the audience
Harmonizing all your Social Marketing Activities
What do you like best about the product?
The Enterprise type of agreement allows multinationals to manage all their social media activities from one central place, with the right user permissions.
What do you dislike about the product?
Not all social media channels are supported well. This is partly due to restrictions from the channels themselves regarding 3rd party data, but some of the limitations are due to Hootsuite themselves. This is not communicated clearly.
What problems is the product solving and how is that benefiting you?
Centralizing social media activities
Multifaceted tool which helps us manage multiple aspects of social media and listening
What do you like best about the product?
Having one tool that can do multiple things - from content scheduling/planning, brand listening, competitive analysis, to customer care and more.
Our support has been incredible and I have full confidence in Davis Riar and team to guide us to best utilize the tool for our needs.
Our support has been incredible and I have full confidence in Davis Riar and team to guide us to best utilize the tool for our needs.
What do you dislike about the product?
I think some of the content planning tools could be enhanced slightly to include things like notes. There isn't a direct way to add or note creator collaborations for example in the calendar planner, so we are noting those in Outlook when it would be great to be able to add a note in the Hootsuite Calendar.
What problems is the product solving and how is that benefiting you?
Performance Benhmarking - gives us a better view of our growth and progress YOY.
Customer Care - Hootsuite pulls in social media mentions and incidents that other tools have told us are not possible.
Customer Care - Hootsuite pulls in social media mentions and incidents that other tools have told us are not possible.
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