Hootsuite
HootsuiteReviews from AWS customer
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Touching people on multiple platforms at the click of a button
What do you like best about the product?
I like being able to schedule posts on multiple platforms. It allows us to touch more customers.
What do you dislike about the product?
No dislikes!!! But if I have to it would be the cost:)
What problems is the product solving and how is that benefiting you?
Being able to schedule post which helps with time management.
Hootsuite has provided us with a great service
What do you like best about the product?
Hootsuite has great analytics that help us see different metrics that are positively or negatively impacting us.
Hoosuite has been very responsive to us when we have needed to open a support ticket in the past.
Webinars sent to us to join are very helpful.
Hoosuite has been very responsive to us when we have needed to open a support ticket in the past.
Webinars sent to us to join are very helpful.
What do you dislike about the product?
We have noticed there are minor updates to the interface. Although helpful changes, we would like to be made aware of any changes to the interface so we can take full advantages of your improvements.
What problems is the product solving and how is that benefiting you?
Hootsuite is allowing us to have script templates available for our agents to use in the same application when responding to a customers comment/message. This allows us to not have to go to a different document to obtain these.
Long term daily user of Hootsuite!
What do you like best about the product?
being able to work across multiple accounts and have visibility of our schedule. It makes working with teams across different locations and timezones possible.
What do you dislike about the product?
Not all the same functionality as posting natively.
What problems is the product solving and how is that benefiting you?
We need strict governance over access to our channels for different levels and roles. We need to coordinate across multiple accounts, platforms, locations and timezones. We need to be able to anaylse and report on social media perfomance across our global social media estate.
Easy to use and supportive team!
What do you like best about the product?
I find the user experience to be very intuitive and clean, it feels very simple, like everything is where it should be! I use Hootsuite for everything, including content planning, calendar management, approving content, community management, and employee advocacy. My account manager and customer success manager are very helpful and attentive to my needs.
What do you dislike about the product?
It feels like each add on for users is a big jump, I can't grow my team in small increments.
What problems is the product solving and how is that benefiting you?
Managing all of my content, approving posts, etc.
the experience has been great so far, with easiness of implementation and the platform being easy
What do you like best about the product?
that the platform is very intuitive and allows for multiple automations which makes our work easier
What do you dislike about the product?
that it does not offer native integration with zendesk which is our primary CRM
What problems is the product solving and how is that benefiting you?
Ensuring that we respond to all customer interactions within SLAs
I use Hootsuite every day, it's an important part of my job.
What do you like best about the product?
I like being able to easily plan out my social calendar and utilize the inox daily.
What do you dislike about the product?
The analytics are a little clunky and hard to understand at times.
What problems is the product solving and how is that benefiting you?
Having a one-stop-shop to oversee all the social platforms I manage. I like being able to plan and schedule posts ahead while also monitoring what's coming in via comments and DMs.
Love Hootsuite for Social Calendaring, Content Approvals and Community Management
What do you like best about the product?
We moved to Hootsuite from another solution. Love the improved content review/approval features, ability to quickly assign inbox messages to different team members for quick responses and dashboards for social analytics. The majority of the solution is easy to use and quick to train new employees on.
We've been happy with the customer support response times from our account manager and assistance from the talkwalker group for helping us implement our topics/reports for social listening.
We've been happy with the customer support response times from our account manager and assistance from the talkwalker group for helping us implement our topics/reports for social listening.
What do you dislike about the product?
I don't love some of the recent view changes in the content planning feature. With the amount of brands we represent, the old views allowed us to better see which brands were posting when. The new view doesn't support that for our setup.
What problems is the product solving and how is that benefiting you?
Hootsuite allows us to easily distribute requests/questions from social media comments and DM's to the appropriate teams for quick responses. Hootsuite allows our team to create content and our manager to approve and schedule seamlessly so there is less back and forth. Hootsuite helps us with social media reporting and shows our executive team the value behind social engagement for our brands.
Great for Social Media Management, But Room for Improvement
What do you like best about the product?
It’s a great tool for staying on top of social media. It's super easy to use and makes managing multiple social accounts a breeze. The platform is very user-friendly, which is a relief when we have 10 users on our team accessing Hootsuite on a daily basis.
What do you dislike about the product?
The analytic widgets keep changing, which makes reporting harder; I wish there were a way to save photos directly on the platform, and the chat function in the content review could be better designed for smoother collaboration.
What problems is the product solving and how is that benefiting you?
Centralized management, one place to monitor all platforms which makes my job more efficient. Having the analytics summary on one page to track our findings is helpful for my reports.
Very user firendly tool
What do you like best about the product?
I love the Analytics part of it. Getting a dashboard is very easy and quick thanks to all the preset metrics.
What do you dislike about the product?
There are some social media tools and metrics that are still not well integrated with the platform.
What problems is the product solving and how is that benefiting you?
It helps me to browse data from the brand's social media platforms in a very easy way. Hootsuite is an effective platform to rapidly check and create reports on social media.
Great account management and evolving product
What do you like best about the product?
From the moment you get the account access your assigned Account Manager is always on hand. We have use Hootsuite for a few years now and we have had the same dedicated account manager to support us.
The product is always evolving and there is lots of training available when needed. The platform is easy to use and great that different roles can be assigned and you can set special permissions if the default ones do not work for your team structure.
The product is always evolving and there is lots of training available when needed. The platform is easy to use and great that different roles can be assigned and you can set special permissions if the default ones do not work for your team structure.
What do you dislike about the product?
The analytics has improved vastly over the past year and with the change to GA4 there are some areas where we are still struggling to gather some data.
What problems is the product solving and how is that benefiting you?
We have grouped all our social accounts across the business, which allows us to have a better view of engagement and performance across accounts.
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