Hootsuite
HootsuiteReviews from AWS customer
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State of the Art Social Management Platform
What do you like best about the product?
Hootsuite is a erobust tool for managing social media. It's easy to use and well laid out. You can keep track of all your accounts in one place, schedule posts ahead of time, and see how well your content is performing. It's also great for teams, as you can collaborate and assign tasks easily.
What do you dislike about the product?
Pernissions and approvals are a little tricky to figure out at first
What problems is the product solving and how is that benefiting you?
Hootsuite allows us to consolidate multiple global and regional accounts into a single platform. This simplifies tasks like scheduling posts, monitoring conversations, and analyzing performance. Through approval workflows and post histories, Hootsuite reduces the risk of human error and allows for accountability.
Hootsuite is a great partner for Higher Ed
What do you like best about the product?
Hootsuite offers many of the tools and functionalities that I need to manage social media for a post-secondary institution. I think what I love most though, is how engaged my customer success team has always been. If the platform isn't working how I need to it to work, they listen to my feedback, give me opportunities to provide my feedback directly to product team, they advocate for what I need to be added to the platform. Over the years I've watched Hootsutie grow and change and I can see many of my comments reflected in those changes. Having a tool that works for, and is easy for my team to use, is great, having a tool that works for me and evolves with me, thanks to the receptive team is a pretty cool thing.
What do you dislike about the product?
I'm an avid Content Library use and while the content Library is great, I can now see opportuities for an evolution to make it more user friendly.
I would like to see some more robust team management fuctionality that helps us ensure we don't miss a response window if an assigned team member doesn't action the content in time.
I'd be happy as a clam if Instagram's API would allow alt text from Hootsuite.
I would like to see some more robust team management fuctionality that helps us ensure we don't miss a response window if an assigned team member doesn't action the content in time.
I'd be happy as a clam if Instagram's API would allow alt text from Hootsuite.
What problems is the product solving and how is that benefiting you?
Hootsuite allows us to easily manage and post to multiple channels quickly and efficiently.
The team functionality helps to increase collaboration.
The team functionality helps to increase collaboration.
Great for centralised social media management
What do you like best about the product?
The ability to manage it centrally and to collaborate with local social media marketing teams. The features that make this possible are the content library, tracking tagging and the great Inbox 2.0 setup.
It's easy to use, has an easy integration with ads, and I therefore found it easy to onboard our teams to implement Hootsuite as our central social media management system.
We're also impressed with their customer support team who address and resolve issues quickly and efficiently.
It's easy to use, has an easy integration with ads, and I therefore found it easy to onboard our teams to implement Hootsuite as our central social media management system.
We're also impressed with their customer support team who address and resolve issues quickly and efficiently.
What do you dislike about the product?
It's not possible to filter posts in the calendar using the "tags", only the "campaign".
What problems is the product solving and how is that benefiting you?
They're making it possible to support different content types in the content library and Amplify. This would benefit me because it would make our content management process more efficient, which means I can better support our local social media teams.
Good UI, helpful people, lots of features
What do you like best about the product?
Clean UI, engaged customer success partner, effective at getting the job done
What do you dislike about the product?
I think we essentially bought more than we needed with them - they are very feature rich, but it takes a good bit of labor investment to actually activate all of the things that they offer on the platform
What problems is the product solving and how is that benefiting you?
Managing content on multiple social platforms
Hootsuite has been a game-changer for my social media management!
What do you like best about the product?
The top things that I love about Hootsuite are 1) the platform is extremely user-friendly 2) they offer social listening features 3) you get account managers who feel like an extension of your team 4) Hootsuite academy for training 5) easily integrates feeds, inbox, and more!
What do you dislike about the product?
There hasn't been much I dislike at all. However, I have had a recent ongoing error with the dashboard and I am working with support to try to resolve it. They are quick to respond and truly want to help, but for some reason, so many changes are happening to my dashboard as they navigate the issue.
What problems is the product solving and how is that benefiting you?
Hootsuite has helped so much in managing social media content and brand management. Using this tool has made my work flow faster and easier.
All in one stop for anything social.
What do you like best about the product?
The calendar is a fantastic planning tool. You can see scheduled posts from all team members and create/draft posts directly within the Calendar - making planning seamless amongst various platforms and team members. Our Account Manager made sure we had the necessary knowledge to use the platform in a way that made our jobs easier. Anytime we have had a question we have received a reply with an actionable solution to resolve any request.
What do you dislike about the product?
I wish we could compare post performance across multiple platforms at once. Currently, we can only look at one platform at a time.
What problems is the product solving and how is that benefiting you?
Planning across multiple platforms would be incredibly tedious otherwise. Being able to draft/schedule across multiple platforms at once has saved a ton of time and effort. Within this draft mode you can work on platform specific content as well. Ensuring you can differentiate the content if needed (for example, changing CTA, reducing word count).
Social Media Management Streamlined
What do you like best about the product?
I love that I can really customize the way I post, schedule, and pull insights for content, whether it's using different groups of platforms, tagging posts for easy organization, or creating custom reports; it takes tasks that used to take hours and condenses them into minutes.
What do you dislike about the product?
The only difficulty I've had with Hootsuite is that I can't connect to our Instagram page, but this is more of an issue with Meta and the Meta Business Suite.
What problems is the product solving and how is that benefiting you?
I am no longer haivng to log into each individual platofmr to post, then log into each to pull insights manually. This saves a lot of time and ensures date is accurate.
A reliable product
What do you like best about the product?
My company, Addition Recovery Care, just signed a 2-year contract with Hootsuite beginning December 1st. We are so excited to start using the platform to streamline what we do. We currently use Brandwatch and have had difficulties with its usability and inaccurate analytics. During our sales pitch meetings with Alexa Rotman-Kalgal, she walked us through the platform, and we were shocked at how simple it was to post on all platforms at once. We quickly realized what a time-saver Hootsuite would be for us. We were also excited to see the analytics reports that were so easy to read and customize to send to our bosses.
What do you dislike about the product?
Due to our budget, we could not afford the Talkwalker Listening feature, which was very intriguing, but I don't anticipate having any issues with any of Hootsuite's features!
What problems is the product solving and how is that benefiting you?
One of our biggest issues using Brandwatch was inaccurate analytics and having to copy and paste each social post for each platform. During our pitch meetings with Alexa, she showed us how user friendly the platform is. We are so excited to begin December 1st! We expect it to save us time and produce analytics we can trust to send to our bosses.
Positive but costly
What do you like best about the product?
I like how Hootsuite lets me manage all my social media in one place—scheduling, tracking, and engaging is so much easier.
What do you dislike about the product?
The downside to Hootsuite is the cost—it can get pretty expensive, especially for smaller teams or solo users.
What problems is the product solving and how is that benefiting you?
Allowing us to content schedule across multiple accounts from different regions
Easy to set up, on-boarding organized and provides a lot of resources
What do you like best about the product?
The easy set up of all your accounts and the quick response from the customer service team
What do you dislike about the product?
Was a bit hard at first to learn all the other tools (talkwalker) but after using it for a while it finally started to make sense.
What problems is the product solving and how is that benefiting you?
Social listening insights and analytics
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