Hootsuite
HootsuiteReviews from AWS customer
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New customer excited to use Hootsuite product
What do you like best about the product?
Our team's sales rep has been nothing short of helpful. From answering any questions we might have to offering a cost that is within our team's budget, the customer support has been incredible. We look forward to implementing Hootsuite's diverse capabilities and features into our daily workflow.
What do you dislike about the product?
As a new customer who is yet to actually use the Hootsuite product our team purchased, I have nothing to dislike at this moment.
What problems is the product solving and how is that benefiting you?
Hootsuite is allowing our team to consolidate all of our social media needs in one location. In the past, our social workflows have occurred on multiple platforms and created a headache for our team. Hootsuite is streamlining our team's day-to-day social media responsibilities, making us more efficient with our time and allowing us to complete more work.
Comprehensive functionality and integrations
What do you like best about the product?
Unlimited posts and integrations with all the social platforms we'll ever need. The actual platform itself is intuitive, I know the team are happy with it - I need to access it less regularly but always find what I need quickly.
What do you dislike about the product?
Honestly, the cost. It is one of the more expensive tools on the market but you do get what you pay for, the functionality is comprehensive.
What problems is the product solving and how is that benefiting you?
Primarily having a team of 5 users all needing to access multiple social accounts at any one time. Also, the visibility tracking/management of replies to customers is a massive efficiency gain using Hootsuite.
Support and Product just what our company needs
What do you like best about the product?
It is so user friendly and always getting updated with the latest technoclogy
What do you dislike about the product?
Sometimes the connections break, but usually it is just a matter of reconnecting
What problems is the product solving and how is that benefiting you?
It is saving us hours of work by being able to schedule posts all at one time
Useful but with room for for improvement
What do you like best about the product?
It's pretty ergonomic and nice ot the eye
What do you dislike about the product?
Some elements are unclear about reliability of some data (reach etc.)
the fact that we can't split paid from organic
the fact that we can't split paid from organic
What problems is the product solving and how is that benefiting you?
Saving time on reporting, having all the information available in one space
Robust social media management platform
What do you like best about the product?
versatile functions and extensive analytics
What do you dislike about the product?
i would like to see more customization for the planner
What problems is the product solving and how is that benefiting you?
Hootsuite is a great hub to collaborate and integrate all our social media pieces and strategies.
Simple and user friendly interface
What do you like best about the product?
Its great that i can schedule things on multiple platforms at once as well as personalise them to each one, on one post. i like that i can save drafts to work on later and i enjoy the ease of use and how simpe it is to navigate.
What do you dislike about the product?
nothing really, its easy to use and works well for the purposed of my usage.
What problems is the product solving and how is that benefiting you?
Multiple platform posting and management of replies . means i dont have to visit each site independatly and can review replies all from one inbox.
Great Experience So Far
What do you like best about the product?
The ease of scheduling is great. I like that I can post on multiple channels.
What do you dislike about the product?
The reporting is incredibly limited. You can't compare one campaign to another. You can only compare date ranges of the same campaign.
What problems is the product solving and how is that benefiting you?
It allows us to have all of our needs in one place.
Great Overall Experience with Hootsuite!
What do you like best about the product?
Hootsuite does an incredible job. The calendar feature and scheduling tools are great and perfect for both beginners and advanced users. The analytics are detailed, in depth, and provide great insights for us. The customer service with our account rep is flawless and he is always looking for ways to help us out. We use Hootsuite every single day and love it.
What do you dislike about the product?
It would be great to have more industry competitors or companies in Hootsuite that we could compare ourselves to. Working in the sports industry, we have a very unique niche that is hard to replicate what most other industries are doing.
What problems is the product solving and how is that benefiting you?
We have a lot of unique social media accounts underneath our umbrella as a company. Hootsuite allows us to manage the day in, day out of all of these accounts under one platform. It also allows us to track analytics that we would not otherwise be able to track!
Quality Client Support
What do you like best about the product?
The relationships and the A-list client support that we get from our team. Always professional and eager to help troubleshoot or resolve whatever issue we may come across.
What do you dislike about the product?
There are some limitations to the platform itself that can be a bit troublesome like being unable to personalize Amplify posts if we're tagging individuals.
What problems is the product solving and how is that benefiting you?
Holistic view of our firm's social calendars along with an employee advocacy program and full resource of training materials.
My experience has been overall a positive one.
What do you like best about the product?
I really value the features like scheduling posts, the data reporting and ability to tag other accounts.
What do you dislike about the product?
Our company would really benefit from being able to post FB Reels, add music to the reels/videos, and have more interactive features for the IG stories (transitions, polling, etc.). I also wish data analytics reports were more accurate.
What problems is the product solving and how is that benefiting you?
The Hootsuite platform has allowed us to become more streamline in our processing for scheduling posts.
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