Hootsuite
HootsuiteReviews from AWS customer
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Social Media Management Done Right!
What do you like best about the product?
Keeping everything in one place. Managing multiple accounts could be tough and using Hootsuite makes it much easier. Also, Hootsuite is very innovative and always looking for ways to improve their product.
What do you dislike about the product?
Sometimes it is confusing not having one specific contact to reach out to regarding questions.
What problems is the product solving and how is that benefiting you?
Managing a number of platforms all at once. As i grow in my role, i will be supervising individuals who manage the accounts and hootsuite is the perfect platform for that.
Good Customer Manager Experience
What do you like best about the product?
That we get dedicated customer support managers. We meet once a month with them and they always offer to help or strategize and really just support us where they can.
What do you dislike about the product?
Social listening (listening) isn't really included in our overall package. We pay a pretty big amount and it's unfortunate it isn't included. I know you have social listening, however its a whole separate amount.
What problems is the product solving and how is that benefiting you?
Having everything in one place is nice to have. We are able to do our day-to-day functions as we have about 86 stores and growing that we manage.
An one-stop shop for all things social...
What do you like best about the product?
The team are always on hand to help, incredibly personable and overall just a pleasure to work with.
The tool is very user-friendly, we have a lot of stakeholders in the tool regualrly (for community managmenet, schedulling and reporting), and this has been simple to roll-out. We are in the tool almost daily.
The tool is very user-friendly, we have a lot of stakeholders in the tool regualrly (for community managmenet, schedulling and reporting), and this has been simple to roll-out. We are in the tool almost daily.
What do you dislike about the product?
Sometimes the tool can be a bit 'buggy'; but the customer service team are always prompt to help or update.
We are yet to use the tool to its full capabilities; such as integrations, this is due to how time poor we are. It does need some intial investment to set-up.
We are yet to use the tool to its full capabilities; such as integrations, this is due to how time poor we are. It does need some intial investment to set-up.
What problems is the product solving and how is that benefiting you?
Everything is in one place, which helps us tenfold.
Glad we made the switch
What do you like best about the product?
Ease of use and able to use on a daily basis; Ability to manage everything in one place; System is simple and easy to export; Implementation simple and full integration into day-to-day business; Great Account Management and support;
What do you dislike about the product?
Data sync with analytics not always in real time.
What problems is the product solving and how is that benefiting you?
Ease of managing multiple accounts in one simple solution;
Learning what is happening in the industry;
Able to track performance easily
Learning what is happening in the industry;
Able to track performance easily
Everything you need in one place
What do you like best about the product?
I love how easy to navigate and intuitive Hootsuite is. All of the platform's features fuction very well, and If I do run into any issues, the support team and my account executive is very quick to respond and helpful.
What do you dislike about the product?
I truly do not have anything that I dislike about Hootsuite. I think it's a great platform.
What problems is the product solving and how is that benefiting you?
Hootsuite has streamlined out social media posting and allowed us to consolidate our analytics into one place. This has freed up time for me as the manager of our social media channels to tackle other social media projects and made reporting our social media data much easier.
Very easy and effective
What do you like best about the product?
I can manage all my platforms in one easy site.
What do you dislike about the product?
Nothing, everything is easy to understand. I can quickly learn new things. The support is amazing if I need anything.
What problems is the product solving and how is that benefiting you?
Being able to make multiple social media posts to more than one platform for more than 1 location without having to go into several different websites to create one single post.
Hootsuite Changes the Game for Social Media Managers
What do you like best about the product?
The scheduler tool is what I use the most. Being able to schedule content in advance is a game changer for not only efficiency but for mental health. Working in social media on a such regular basis, can be straining in many ways. Hootsuite gives managers the ability to take a step back from the scroll and focus on the work that needs to be done.
What do you dislike about the product?
Sometimes the software glithces in weird ways, but in general, it's very infrequent.
What problems is the product solving and how is that benefiting you?
Content scheduling and brand awareness/monitoring tools are the main things the Hootsuite solves for our team.
Hootsuite is an incredible toolbox of social media gadgets and has awesome customer service.
What do you like best about the product?
I really like that it has so many different capabilities to show progress but allows you to elevate your product in so many different ways. If you have an idea, they will listen and help you get to where you want to go.
What do you dislike about the product?
The systems can be buggy at times. I have been frustrated a few times over the last year when all of my accounts disconnect, and I have to manually go in and reconnect them. It happens on all systems and thankfully out of all the ones I have worked on, Hootsuite does it by far the least.
What problems is the product solving and how is that benefiting you?
Hootsuite saves me so much time allowing me to post on so many different networks at once. It would take me all day switching between three different playforms.
Hootsuite has improved our efficiency
What do you like best about the product?
I like the ease of implementation, we moved from a previous platform to Hootsuite and in a couple of sessions the team was able to pick the structure and uses. When it comes to the analytic information the number of reports that are available is amazing which allows us to tailor reports to specfic groups. We utilize Hootsuite everyday to plan and see our coverage.
What do you dislike about the product?
When going back and looking to see what post have been published there are some post that say failed with no explanation as to why, to correct the problem moving forward.
What problems is the product solving and how is that benefiting you?
Hootsuite is solving our social analytics, planning, and effiecency business problems.
Outstanding customer service and guidance, excellent results through the platform.
What do you like best about the product?
Results and customer service. Easy to use.
What do you dislike about the product?
User interface (sometimes!). Nothing else.
What problems is the product solving and how is that benefiting you?
As we are a large company that uses Hootsuite to manage over 19 social media platforms, it's a great way to ensure we're organised and can see everything in one place. The Inbox 2.0 is a great way to see all of our customer communications as well as the scheduling tool to ensure everything is going out at the correct time.
As a director, I can easily see the work my team has put in to ensure brand consistency and fluidity.
As a director, I can easily see the work my team has put in to ensure brand consistency and fluidity.
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