Hootsuite
HootsuiteReviews from AWS customer
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Great all-in-one social media management product
What do you like best about the product?
It's an easy to use, all-in-one social media management product.
What do you dislike about the product?
No big downsides. There are a few functionalities in scheduling that could improve the experience, such scheduling same post for multiple times/days.
What problems is the product solving and how is that benefiting you?
Hootsuite is providing us with a complete content calendar soultion across multiple platforms, bringing all our out-going messages under a signle view that helps coordinate our campaigns. It's hugely helpful for monitoring and alignment.
Makes scheduling a dream
What do you like best about the product?
The option to schedule on multiple channels at the same time and then go through and tweak each caption to the relevant network. The customer service support is great too.
What do you dislike about the product?
Not being able to choose the front cover for reels therefore dont schedule them via hootsuite. When posting to multiple channels via the planner it would be great if Amplify could be done at the same time rather than going to a different are to replicate the work.
What problems is the product solving and how is that benefiting you?
We used to schedule natively on the app so the process now using hootsuite is much more smoother, quicker and streamlined. Looking forward to using the analytics better and the listening tool for future content.
Hootsuite offers all of the features we need, great customer support, and makes useful updates
What do you like best about the product?
Hootsuite offers everything we need in a social media management tool, it's intuitive to use, has good integrations, and they update it a lot when things change with social media platforms or new integrations.
What do you dislike about the product?
The Inbox 2.0 message automated routing could be a little more robust.
What problems is the product solving and how is that benefiting you?
Without Hootsuite, we'd have to manage all our social media accounts disparately, logging into several places, doing the same things over and over again. Hootsuite allows us to do everything we need to do in one place, which saves a ton of time, and it can combine analytics into one place, giving us better insight into how our social media is performing. They have great support as well.
Social Media Management
What do you like best about the product?
It is an almost all in tool thanks to what i win some time.
What do you dislike about the product?
The analytics module could clearly be improved in termes of flexibility.
What problems is the product solving and how is that benefiting you?
I win a lot of time publishing on multiple platforms at the same time.
Reporting is easy, and definitely worth a switch
What do you like best about the product?
The reporting across platforms, for sure! I love how I can easily select which platforms I want to compare and then use those insights to create a new campaign.
What do you dislike about the product?
I think the AI insights could be better, but I think that'll just come with the development of AI in general.
What problems is the product solving and how is that benefiting you?
Getting our LinkedIn data to make more sense--that's our main platform and the previous SM manager we were using just didn't specialize in relevant LinkedIn data.
Good
What do you like best about the product?
Hootsuite is the best tool to planify and post on social media. Its very intuitive so that is the best, because everyone can use it.
What do you dislike about the product?
The thing I dislike the most about Hootsuite its that doesnt have too much metrics for the details
What problems is the product solving and how is that benefiting you?
Management from social media
Social Media Management Done Right!
What do you like best about the product?
Keeping everything in one place. Managing multiple accounts could be tough and using Hootsuite makes it much easier. Also, Hootsuite is very innovative and always looking for ways to improve their product.
What do you dislike about the product?
Sometimes it is confusing not having one specific contact to reach out to regarding questions.
What problems is the product solving and how is that benefiting you?
Managing a number of platforms all at once. As i grow in my role, i will be supervising individuals who manage the accounts and hootsuite is the perfect platform for that.
Good Customer Manager Experience
What do you like best about the product?
That we get dedicated customer support managers. We meet once a month with them and they always offer to help or strategize and really just support us where they can.
What do you dislike about the product?
Social listening (listening) isn't really included in our overall package. We pay a pretty big amount and it's unfortunate it isn't included. I know you have social listening, however its a whole separate amount.
What problems is the product solving and how is that benefiting you?
Having everything in one place is nice to have. We are able to do our day-to-day functions as we have about 86 stores and growing that we manage.
An one-stop shop for all things social...
What do you like best about the product?
The team are always on hand to help, incredibly personable and overall just a pleasure to work with.
The tool is very user-friendly, we have a lot of stakeholders in the tool regualrly (for community managmenet, schedulling and reporting), and this has been simple to roll-out. We are in the tool almost daily.
The tool is very user-friendly, we have a lot of stakeholders in the tool regualrly (for community managmenet, schedulling and reporting), and this has been simple to roll-out. We are in the tool almost daily.
What do you dislike about the product?
Sometimes the tool can be a bit 'buggy'; but the customer service team are always prompt to help or update.
We are yet to use the tool to its full capabilities; such as integrations, this is due to how time poor we are. It does need some intial investment to set-up.
We are yet to use the tool to its full capabilities; such as integrations, this is due to how time poor we are. It does need some intial investment to set-up.
What problems is the product solving and how is that benefiting you?
Everything is in one place, which helps us tenfold.
Glad we made the switch
What do you like best about the product?
Ease of use and able to use on a daily basis; Ability to manage everything in one place; System is simple and easy to export; Implementation simple and full integration into day-to-day business; Great Account Management and support;
What do you dislike about the product?
Data sync with analytics not always in real time.
What problems is the product solving and how is that benefiting you?
Ease of managing multiple accounts in one simple solution;
Learning what is happening in the industry;
Able to track performance easily
Learning what is happening in the industry;
Able to track performance easily
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