Hootsuite
HootsuiteReviews from AWS customer
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Hootsuite is a great tool to maximize efficiency and promote several campaigns for employee advocacy
What do you like best about the product?
I love every feature that allows for extremely efficient workflows, saving time. The ease of scheduling posts in advance across several different platforms, as well as improved features for personalization on LinkedIn, allows for a very small team to manage daily posts to all of our channels at once. The analytics features are incredibly helpful, often more helpful than information from direct social channels themselves, as they are customizable and provides new perspectives - including industry competitive data. Lastly, the Amplify platform has become an extremely integral feature for employee advocacy; as it is able to provide a thorough experience and support several new opportunities for a large program of people that want to share things on their own social networks. This provides a lot of value, reach, and engagement. We use all these features frequently on a daily basis, every work day of the year.
What do you dislike about the product?
Every so often, there are a few glitches - including using pre-made UTMs alongside their link shortener when building posts, grammarly glitches when trying to make changes, and trying to add more content administrative/creation access to team members on Amplify. The only social platform I don't primarily use Hootsuite for is Instagram, as it is easier to post directly on that channel rather than sending notifications to the app. One feature that I don't use either is the AI tool, just because it doesn't implement any perspectives from B2B marketing that makes social copy different from typical B2C marketing.
I don't dislike these things entirely, but there are two areas of challenges. Newcomers can be a little intimidated when using the platform for the first time, but there are many opportunities for training and support when integrating the tool. Lastly, customer support is fantastic when requested - but it can be difficult to locate where to contact their help team aside from the chat bot.
I don't dislike these things entirely, but there are two areas of challenges. Newcomers can be a little intimidated when using the platform for the first time, but there are many opportunities for training and support when integrating the tool. Lastly, customer support is fantastic when requested - but it can be difficult to locate where to contact their help team aside from the chat bot.
What problems is the product solving and how is that benefiting you?
Sometimes, platforms like LinkedIn don't provide the easiest way to observe historical analytic data (such as follower count), and Hootsuite does an amazing job at compensating for that. I find it easier and more thorough to use Hootsuite analytics for measuring success of our posts and pages. Additionally, it is a lot of time-consuming and tedious work to manage and post to 3-4 different social platforms at once. Hootsuite is able to make each post manageable across all platforms, even allowing for customization of each - which boosts efficiency and saves a lot of time. Lastly, employee advocacy can be challenging when managing communication with so many different stakeholders and providing the resources and tools for them to do so. Hootsuite Amplify allows a central place for our program to thrive, providing analytic data & leaderboard information to encourage friendly competition. It also saves a lot of time by making things easy to share at the click of a button; and to create & customize our content. We learn so much from all these features, allowing us to improve in many areas - and are able to increase our reach and engagement significantly.
Good platform and good service
What do you like best about the product?
It is an easy platform to use. I am in it every day reviewing posts my team submits. We are a B2B software company so we don't utlize every feature but they have them all. Our accout manager is very accessable and I have put in a few tickets to their support team with quick turnaround.
What do you dislike about the product?
The only limitations are based on the social media platforms and what they allow 3rd parties to do.
What problems is the product solving and how is that benefiting you?
Hootsuite allows my team to submit social posts for review before going public. It is easy to use which is helpful since we are in it every day.
Simple and friendly navigation, great support from the company when need help.
What do you like best about the product?
the friendly usage. Simple report information
What do you dislike about the product?
I would like to have more options of images to use. More variety.
What problems is the product solving and how is that benefiting you?
gives the chance to manage in a better way the marketing and posts of the brands as well gives the opportunity to review and manage information.
Amazing tool
What do you like best about the product?
Hootsuite is an amazing tool to manage social media posts. Their recent addition of various AI plug-ins has made the content creation process even more convenient. The Hootsuite team has always been incredibly supportive, and I love their engaging webinars on social media.
What do you dislike about the product?
There’s nothing that I dislike on Hootsuite.
What problems is the product solving and how is that benefiting you?
Hootsuite brings a lot of convenience to check analytics and manage posts.
Always reliable, makes social media management a breeze!
What do you like best about the product?
It allows me to schedule my content out weeks in advance.
It gives me detailed reports on my posts' performances and tie things to campaigns.
it makes getting metrics easier.
It gives me detailed reports on my posts' performances and tie things to campaigns.
it makes getting metrics easier.
What do you dislike about the product?
I'm sad that Grammarly is leaving hootsuite. I wish we could do personal mentions. I also wish we could upload other types of media beyond photo and video - poll quesitons, pdfs, etc.
What problems is the product solving and how is that benefiting you?
It makes gathering data for internal stakeholders easier.
It allows for more thoughtful and strategic planning on social media messages.
It allows for more thoughtful and strategic planning on social media messages.
I've had a great experience with our account team.
What do you like best about the product?
Being able to schedule and manage posts and report on the analytics easily.
What do you dislike about the product?
Nothing much. There are just a few things you can do on the native channels that can't be done with HS.
What problems is the product solving and how is that benefiting you?
It is helping us to manage scheduling and easily report back to clients.
Great Product, client support has been outstanding
What do you like best about the product?
They stay ahead of issues that are caused by Social Media companies, they provide strategy, usage guidance, excellent training, and are constantly looking for ways to improve the product and service, and are on the bleeding edge of innovation in this space. Customer support has been great.
What do you dislike about the product?
Everything has been great, keep up the great work
What problems is the product solving and how is that benefiting you?
We get a 360 view of our company image, we can compare against competitors, and we are able to seamlessly work with our agency partners.
It was great experience if for social media specific experience
What do you like best about the product?
The unified view of all social media account sinto one platform.
What do you dislike about the product?
there were some issues but almost disegarded
What problems is the product solving and how is that benefiting you?
with unified view we can basically track any social media updates and the hootdesk is very imp tool for us to eb able to respond to any pms in the Hootsuite platform.
More of a Decade of Value for Seamless Social Media Management!
What do you like best about the product?
Since 2009, when I first started to use it, Hootsuite has provided me with a great deal of value in addition to a great deal of ease. My primary use case was keeping tabs on discussions and hashtags on Twitter.
There has been no noticeable improvement to Hootsuite's user interface (UI) since its release. With the opportunity to generate and distribute individualized reports, the information you get is quite thorough. We provide competitive prices. Using Hootsuite for our team's social media scheduling is a lifesaver, and I use it many times a day.
There has been no noticeable improvement to Hootsuite's user interface (UI) since its release. With the opportunity to generate and distribute individualized reports, the information you get is quite thorough. We provide competitive prices. Using Hootsuite for our team's social media scheduling is a lifesaver, and I use it many times a day.
What do you dislike about the product?
It would be nice if the navigation was easier at times; at the moment, it isn't. Also, I have to log in every time I use the account, even though I use it every day.
What problems is the product solving and how is that benefiting you?
Having a tool that streamlines posting to many platforms is great. Its conversational capabilities, keyword search capabilities, and hashtag tracking capabilities are really helpful in my day-to-day job.
Due to the fact that different platforms have different character limitations and other restrictions, it is also very user-friendly.
Due to the fact that different platforms have different character limitations and other restrictions, it is also very user-friendly.
Sold Crossplatform Messager and Ticket Solution
What do you like best about the product?
It is easy to use and navigate with introductory messages and to onboard new team members
There are many languages already "integrated".
There are many languages already "integrated".
What do you dislike about the product?
We did not find some functions utilizing our needs.
Members are limited and costly and due to this country/language clustering is limited (important for operating in EU).
Not all platforms are supported.
Post scheduling is still not fully possible for instagram.
Members are limited and costly and due to this country/language clustering is limited (important for operating in EU).
Not all platforms are supported.
Post scheduling is still not fully possible for instagram.
What problems is the product solving and how is that benefiting you?
We increased reach and optimized waiting time for our customers.
Our managers were able to acquire and respond to all incoming leads.
It became easier to analyze and monitor activity and response time.
Our managers were able to acquire and respond to all incoming leads.
It became easier to analyze and monitor activity and response time.
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