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Hootsuite

Hootsuite

Reviews from AWS customer

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6,502 reviews
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    Callie M.

Hootsuite Review

  • July 27, 2017
  • Review provided by G2

What do you like best about the product?
Being able to manage all of my social media accounts via one app. Instead of wasting time posting the same thing across the various social media platforms, I can quickly do one post to all 3 platforms. The ability to engage with my consumers and be able to follow my mentions online is critical. The analytics that Hootsuite provides is unmatched in this industry.
What do you dislike about the product?
When I post to Facebook, the Hootsuite logo/brand name shows up on my posts. My consumers have asked me what Hootsuite is, and when I explain it to them, it seems as if they think I'm "cheating." They have felt that I may be a "robot" and am not a real person doing the posting. Some consumers find it to be unauthentic and not genuine, when in fact it is just the opposite. I'm more engaged that ever with my consumers when I use Hootsuite.
What problems is the product solving and how is that benefiting you?
Streamlining the social media process. Social media is essential these days, and it allows me to stay in touch with my consumers. Hootsuite allows me to monitor my mentions, which lets me know just how well something is working that I may be trying out. I used to use hashtags to do this, but Hootsuite is so much better.
Recommendations to others considering the product:
I would recommend starting right away. Consumers are out there and online - you need to reach them as soon as possible! Hootsuite really has changed my small business into a thriving business.


    Marketing and Advertising

Great social management tool!!

  • July 27, 2017
  • Review provided by G2

What do you like best about the product?
Scheduling made easy, which has been the most helpful for me. I like the newsfeed dashboard, though I don't use it much and wish you could distinguish each feed a bit more. The analytics portion is great! While I wish it displayed Twitter impressions, almost every other metric is available and you can customize it visually however you'd like. Great for reporting!
What do you dislike about the product?
Instagram scheduling isn't really a scheduling tool. It's a larger issue with Instagram, but still wish it could be part of the tool. Twitter impressions are missing from the reporting, which is odd given those are readily available in the Twitter API. Sometimes the dashboards are cluttered and there's no way to distinguish between feeds easily. This could be improved.
What problems is the product solving and how is that benefiting you?
Social media community management, analytics. The tool has really made our time more efficiently spent with these features and we gain a lot of great insight from the monitoring.


    Cassie F.

Hootsuite

  • July 27, 2017
  • Review provided by G2

What do you like best about the product?
I love how you can create all the content in one platform for all clients
What do you dislike about the product?
The links are no longer able to be shortened through Hootsuite.
What problems is the product solving and how is that benefiting you?
It helps keeps our business organized and all clients together.
Recommendations to others considering the product:
Bring back the link shortening feature.


    Andrew P.

Good inclusive platform

  • July 26, 2017
  • Review provided by G2

What do you like best about the product?
I enjoy the ability to do so much from one screen. It’s helpful when working with several platforms at once.
What do you dislike about the product?
I dislike the old-style look of the backend of Hootsuite. They need to invest in making it more modern.
What problems is the product solving and how is that benefiting you?
We’re able to schedule postings, monitor pages and see real-time results which has given us a better understanding of our fans and followers.


    Religious Institutions

Great for scheduling and planning

  • July 26, 2017
  • Review provided by G2

What do you like best about the product?
Team member accessibility and communication between platforms.
What do you dislike about the product?
Some areas are difficult to locate for some users.
What problems is the product solving and how is that benefiting you?
Social Media Managment & Monitoring


    Political Organization

HootSuite: For All Your Social Scheduling Needs

  • July 26, 2017
  • Review provided by G2

What do you like best about the product?
HootSuite allows me to monitor and control several different social channels all from a single location.
What do you dislike about the product?
I dislike the design of the actual platform...the colors and such. Sorta dull.
What problems is the product solving and how is that benefiting you?
It allows me to seamlessly schedule social posts across channels from a single location.


    Sean C.

Fairly Simple Social Media Manager

  • July 26, 2017
  • Review provided by G2

What do you like best about the product?
Hootsuite makes it easy to post simultaneously to several different social platforms. It saves the time of having to reload websites for all the different pages I manage. Also saves the time it would otherwise take to type and re-type captions.
What do you dislike about the product?
I wish I could see a preview of how links would appear on Facebook. You don't get a preview, and it's always a surprise to see if an image (never mind the correct one) will be featured. Also, I would like to be able to slightly tweak the captions for different social media networks without creating a totally different post.
What problems is the product solving and how is that benefiting you?
It allows me to work 9-5 and still get posts out during the early morning and late evening hours.


    Mitchell C.

Nice free feature, Platform is a bit confusing

  • July 26, 2017
  • Review provided by G2

What do you like best about the product?
The ability to post to multiple social media platforms
What do you dislike about the product?
The inability to post directly to communities or groups which make up 80% of our marketing tactics.
What problems is the product solving and how is that benefiting you?
Mass General Reach
Recommendations to others considering the product:
Hootsuite has recently announced more issues with customization links with Facebook and others. This is a not a good sign that Hootsuite is heading in the right direction. Ease of use is required and this takes it down a whole notch.


    Medical Devices

Hootsuite for Social Monitoring and Posting

  • July 26, 2017
  • Review provided by G2

What do you like best about the product?
I like that you can aggregate a number of social profiles into one tool and set up feeds for each. It's also easy to post to multiple platforms.
What do you dislike about the product?
I dislike that the analytics are limited especially for certain channels like Instagram.
What problems is the product solving and how is that benefiting you?
I am able to monitor, post and analyze our social media activities through this one tool, which helps simplify the need to monitor separate sites.


    Automotive

Get the job done, but could offer way more

  • July 26, 2017
  • Review provided by G2

What do you like best about the product?
The ability to set up stream to monitor activity on various channels. Ability to post to various accounts and channels.
What do you dislike about the product?
Limit to how many tabs you can have, and how many streams you can have within a tab. Reporting is awful and does not give you analytics you need, the exported report document takes up a single metric per page. Does not report on reviews.
What problems is the product solving and how is that benefiting you?
My team manages Facebook, Twitter, Google+, Instagram and LinkedIn accounts for over 250 clients. We use Hootsuite to post to these various channels so we don't have to log into each one every day.
Recommendations to others considering the product:
Hold your sales rep accountable. Our oversold us and promised us many things only to find out later that Hootsuite is not in a place to offer to develop the things they promised.