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Best Onboarding Platform!
What do you like best about the product?
Rocketlane has to be one of the most intuitive, user-friendly software I have worked with. Setup has been a breeze so far! I love the UI and ability to create templates for everything. Our once very manual onboarding process is about to become very automated!
What do you dislike about the product?
So far we have not noticed any major downsides or dislikes. The product is ever-changing as they grow.
What problems is the product solving and how is that benefiting you?
As our team is growing and we are bringing on more customers we need a tool that is easy to use and allows for our team to have a centralized location for everything. We are also trying to make it easier to communicate with customers and across multiple teams internally. Rocketlane will allow us to easily work cross functionally.
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Dedicated to Customer Service and Customer Satisfaction
What do you like best about the product?
We just started using Rocketlane and there is always a learning curve with a new program. With Rocketlane, we have received support and training every step of the way. They are quick to respond to questions and address any glitches. They also listen to customer input and are willing to make changes to fit your needs/requests as possible.
What do you dislike about the product?
I cannot think of 1 thing that I dislike!
What problems is the product solving and how is that benefiting you?
Rocketlane has given me the ability to create customized projects and tasks and not just use a cookie-cutter template. I use it with my clients and I also use it to organize my tasks/to-do lists.
Think of Onboarding? Think of Rocketlane - It has all you need
What do you like best about the product?
A few things that I like very much about Rocketlane are,
1. The UI - Easy to use and navigate
2. The Customer Portal - You can keep your customer updated in realtime. They can access a separate portal to keep track of things
3. The ability to present the project plan to the Customer - There is a presentation option that lets you showcase your project plan to your customer right from the Rocketlane instance without having to prepare a separate PPT
4. Repository of Documents - All the collaterals can now be in one place.
1. The UI - Easy to use and navigate
2. The Customer Portal - You can keep your customer updated in realtime. They can access a separate portal to keep track of things
3. The ability to present the project plan to the Customer - There is a presentation option that lets you showcase your project plan to your customer right from the Rocketlane instance without having to prepare a separate PPT
4. Repository of Documents - All the collaterals can now be in one place.
What do you dislike about the product?
It's not that I dislike it, but a couple of changes that I would like to see are as follows,
1. Storage limit is 25 MB at this point; it can be updated to, say a few GBs
2. Ability to create "View Only" kind of access (That doesn't consume your license) that can be given to people at the management level to check the reports/overview.
1. Storage limit is 25 MB at this point; it can be updated to, say a few GBs
2. Ability to create "View Only" kind of access (That doesn't consume your license) that can be given to people at the management level to check the reports/overview.
What problems is the product solving and how is that benefiting you?
It's streamlining our Onboarding process big time!! It lets us create projects/tasks and helps all the stakeholders keep track of progress. The beauty of this is that you can assign tasks to the respective person responsible for taking them to completion.
Great tool for client facing transparency
What do you like best about the product?
Simple to navigate UI
Easy to configure links via Zapier
Simple setup of project implementation templates with dependencies via Gantt charts
Ability to organise and update tasks via Kanban style board.
Easy to configure links via Zapier
Simple setup of project implementation templates with dependencies via Gantt charts
Ability to organise and update tasks via Kanban style board.
What do you dislike about the product?
Save/autosave functionality in the project template creation takes some getting used to (it's the only area that doesn't autosave)
No customisation of email notifications presentation/wording at present.
No customisation of email notifications presentation/wording at present.
What problems is the product solving and how is that benefiting you?
We've been able to give our clients much-improved transparency when running projects.
Clients can see what's overdue, what's being asked of them now, and what to prepare for over coming weeks.
Clients can see what's overdue, what's being asked of them now, and what to prepare for over coming weeks.
Overall an intuitive system which we expect will provide a better onboarding experience
What do you like best about the product?
The ability to visualise timelines with dependencies together with viewing the baseline plan vs the actual timeline.
Integrations with jira & Zapier to link and automate further
Integrations with jira & Zapier to link and automate further
What do you dislike about the product?
The emails can't be customised extensively - I think in the future this will need more flexibility for larger companies to be able to tailor the brand experience
What problems is the product solving and how is that benefiting you?
Putting onboarding communications and tasks together in one location for clients.
Providing visibility of onboading timelines in a reportable format.
Automation of tasks assigned to onboarding.
Providing visibility of onboading timelines in a reportable format.
Automation of tasks assigned to onboarding.
Streamlining our projects and creating transparency!
What do you like best about the product?
Rocketlane has been easy to implement which is ideal for a SaaS product looking to improve efficiencies in its own implementations. The team were great communicators and efficient in training the team. The product interface is clean and easy to navigate and has all the tools you could need.
What do you dislike about the product?
As rocket lane grows, it would be good to see more flexibility in user interface customisation and further integrations with calendar/mail/ tasks.
What problems is the product solving and how is that benefiting you?
Our clients will have a much clearer path to achieving their implementation goals through centralised information and transparency of task allocation and time lines.
Wonderful way to manage your daily tasks
What do you like best about the product?
I really liked the UI and design of rocket lane
What do you dislike about the product?
What i dislike is not giving us the option for updating template over existing template.
What problems is the product solving and how is that benefiting you?
It solves the problem for managing daily tasks in scrum and managing the project in a efficient way.
Makes onboarding smoother
What do you like best about the product?
I like the fact that the whole onboarding process becomes extremely transparent and the portal is easy to navigate.
What do you dislike about the product?
There are product flow lags which hinders the experience. This can easily be overlooked though.
What problems is the product solving and how is that benefiting you?
1. Faster and frictionless onboarding
2. Transparency
3. Setting better milestones
2. Transparency
3. Setting better milestones
Great onboarding tool and super team
What do you like best about the product?
Rocketlane is a great tool that has helped bring structure and organization to our customer onboarding process. Our customers respond well to the collaboration facilitated by Rocketlane, and we get great feedback on the transparency in our projects. Also worth mentioning is that the Rocketlane team is super helpful and responsive. Overall a very positive experience that I would definitely recommend.
What do you dislike about the product?
Remember to hit save after editing templates, and also, sometimes you need to refresh after you have made changes; both are minor issues.
What problems is the product solving and how is that benefiting you?
Rocketlanes is now the place where all our onboarding processes live
Excellent Onboarding, Collaborative, & Project Management Software!
What do you like best about the product?
Ease of use. All-inclusive. Rocketlane is perfect!
What do you dislike about the product?
Nothing so far. I've not encountered any issues with Rocketlane
What problems is the product solving and how is that benefiting you?
Organizational issues.
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