Rocketlane
RocketlaneExternal reviews
794 reviews
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Great Project Management software with extra features
What do you like best about the product?
We always want a Project Management software where we can manage our Projects easily and track the tasks without any hassle. Rocketlane software is the perfect software for us to manage and update our tasks and Projects.
Few special features that I want to mention in Rocketlane are-
1. Notification - We get all the notifications in the Rocketlane app and in the email as well of all the updates and communications that we do with our clients.
2. New Project - Creating a New Project is quick and easy.
3. Report - Reports come out in detail.
4. Overdue - Overdue is a great feature to track overdue tasks.
5. Project Plan - We can create the Project Plan according to our client's requirements.
6. Spaces - Spaces is a good feature to send across the sign-off sheet to our client once we complete the Projects.
7. Chat - We can do live Chat with our clients through the Rocketlane chat feature. Private chat is for Internal chat and General chat is for client chat.
8. All Files - Projects-related files can be uploaded in All files sections which can be accessible for us and for the clients as well.
Few special features that I want to mention in Rocketlane are-
1. Notification - We get all the notifications in the Rocketlane app and in the email as well of all the updates and communications that we do with our clients.
2. New Project - Creating a New Project is quick and easy.
3. Report - Reports come out in detail.
4. Overdue - Overdue is a great feature to track overdue tasks.
5. Project Plan - We can create the Project Plan according to our client's requirements.
6. Spaces - Spaces is a good feature to send across the sign-off sheet to our client once we complete the Projects.
7. Chat - We can do live Chat with our clients through the Rocketlane chat feature. Private chat is for Internal chat and General chat is for client chat.
8. All Files - Projects-related files can be uploaded in All files sections which can be accessible for us and for the clients as well.
What do you dislike about the product?
At starting when the software was new, we face some slowness issues but that is now rectified by the Rocketplane team and the slowness issue is resolved. So there is nothing to dislike about the Rocketlane software.
What problems is the product solving and how is that benefiting you?
The best benefit is the support that the Rocketlane team is giving whenever we required it. There is a chat with us option available in the Rocketlane app by which we can do chatting with the Rockeltane team if we face any issue or we have any query regarding our Projets and the response is so quick.
I will definitely recommend this software as it has all the features that a company wants for their employees to manage their Projects.
I will definitely recommend this software as it has all the features that a company wants for their employees to manage their Projects.
A user friendly tool that has helped me organise my work
What do you like best about the product?
I can easily create templates and have my own workflow set up in no time. The experience looks neat.
What do you dislike about the product?
As far as my team is concerned, there is nothing that I dislike. Everything was easy from start to finish
What problems is the product solving and how is that benefiting you?
Rocketlane is helping us set up our CS workflow where we can create milestones for ourselves and it helps to track out account progress better.
Best Project Management and Customer Onboarding Tool
What do you like best about the product?
The best part is the interface is user-friendly. Easy to use.
All the project management tasks include keeping the record or connecting the customer. Everything can be done on one platform.
All the project management tasks include keeping the record or connecting the customer. Everything can be done on one platform.
What do you dislike about the product?
Sometimes the pages take a while to load.
What problems is the product solving and how is that benefiting you?
I can record my whole work day in one place.
I can easily manage my projects.
It helps us to keep the Transparency between the agent and the customer on the project.
I can easily manage my projects.
It helps us to keep the Transparency between the agent and the customer on the project.
Compellingly good Onboarding tool
What do you like best about the product?
- templates were super easy to build and deploy
- level of project transparency for every stakeholder
- Managing timelines and not missing out on any activities
- Private/General chats with each project help a lot
- Export and ship the entire project map to the customer
- level of project transparency for every stakeholder
- Managing timelines and not missing out on any activities
- Private/General chats with each project help a lot
- Export and ship the entire project map to the customer
What do you dislike about the product?
so far, the platform experience has been exceedingly good and nothing stands out as a dislike
What problems is the product solving and how is that benefiting you?
We're using this tool for our end-to-end customer onboarding
It brings a lot of value addition in terms of customer engagement, project allocation & management
It brings a lot of value addition in terms of customer engagement, project allocation & management
Super easy to track project timelines
What do you like best about the product?
Rocketlane has not only made my implementation management easy, but also the process of accessing it. It gives me a very clear break up of timeline for each step.
What do you dislike about the product?
Nothing that I could call out as bad till date.
What problems is the product solving and how is that benefiting you?
Rocketlane has simplified the Onboarding/Implementation planning and tracking process for us as compared to the way it was earlier. All the ongoing projects on one single page.
Help in timelines
What do you like best about the product?
In rocketlane, we can track all the deadlines of the account, and easily we can communicate with other persons on a particular task. We can easily track all the statuses of the accounts in one place.
What do you dislike about the product?
Sometimes it's very slow and laggy. Also sometimes it shows white screens only. The G2 team has to work on this.
What problems is the product solving and how is that benefiting you?
If it is faster then it saves our time and if it is available on an android phone that is also better.
Great for client-facing projects
What do you like best about the product?
I love the ability to make customizable project templates, forms and designated assignees based on role per task. This software allows our onboarding team to scale out our projects with clients and reduce the time to onboard. The automations are amazing.
What do you dislike about the product?
I wish there was built in flow charts / process flow diagrams so that we could provide more information to clients.
What problems is the product solving and how is that benefiting you?
Keeping customers on track and informed with complex onboardings.
Good product, Great implementation and customer success team.
What do you like best about the product?
Simple, intuitive, easy to use. Easy to update templates and processes. Provides a good view of all our projects and their status. Great support team who are incredibly responsive.
What do you dislike about the product?
Dashboarding and reporting capabilities arent built out yet, needs to be more granular. Would prefer more robust 'task dependency' set up. e.g. tasks only created based on the completion of earlier tasks. Would love an integration with Jira for 'Issue' tracking in our projects.
What problems is the product solving and how is that benefiting you?
Helping us better manage our project load and flow.
Helps us onboard our own staff faster, as they can quickly understand our onboarding process end to end thanks to the granular tasks within our RL Templates.
Helps us onboard our own staff faster, as they can quickly understand our onboarding process end to end thanks to the granular tasks within our RL Templates.
Best Customer Experience given by Swathi & Vishnu at Rocketlane.
What do you like best about the product?
The tool provides all the necessary ways to manage your project, resources & clients efficiently.
What do you dislike about the product?
I liked it for now. Nothing to complain about now.
What problems is the product solving and how is that benefiting you?
The best tool to manage your projects.
A drastic Improvement in getting customers onboarded!
What do you like best about the product?
The User interface and how tasks can be organized. Coming from excel based onboarding Rocketlane gives so much more leeway for accountability and ownership of tasks.
What do you dislike about the product?
Potential scalability issues. As setting up billing structures is a hard, complex, and large process more features regarding the organization of tasks the more complex the use case the more you can see some more challenging usecases for Rocketlane.
What problems is the product solving and how is that benefiting you?
Faster and more efficient onboarding. All information pertaining to the onboarding is in one place. And helps CSMs get a clear understanding of what is pending from the implementation phase.
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