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An Onboarding Software that will delight your customers
What do you like best about the product?
Rocketlane at heart is a fantastic project management solution that fits amazingly well for SaaS customer onboarding. The ability to actively collaborate with the customer stakeholders on different aspects of onboarding is a game-changer. Both parties get a transparent view of where things stand and the gap that needs to be acted upon. Rocketlane promotes a culture of shared accountability which is the most striking aspect of the tool. Both our implementation managers and the customers love it. I cannot be more pleased - its well-designed fit-for-purpose tool not only eases the pain of onboarding but also makes it a pleasurable experience.
What do you dislike about the product?
I wish there is a way to continue to use the tool for CS use cases post onboarding.
What problems is the product solving and how is that benefiting you?
We use Rocketlane to manage all our customer onboarding. We are now able to objectively plan, measure, execute onboarding goals.
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Great tool with great support
What do you like best about the product?
The way projects are organized allows for a clear picture without going into each to check status. Very easy to learn and manipulate. Great support team at the ready to answer questions and quick at improving the app with suggestions given.
What do you dislike about the product?
Don't have any dislikes. Have spoke with them with case specific time tracking and file uploading/downloading capabilities.
What problems is the product solving and how is that benefiting you?
Better project visibility at a glance.
Great tool that solves for client onboarding hurdles
What do you like best about the product?
Customers have on demand visibility on the project. They understand the next steps, the roadblocks, and what needs to be done on both sides. This saves a lot of time spent on back-and-forth communication and allows for more productivity and tangible results.
What do you dislike about the product?
Add some features for adding bulk tasks..Need to increase speed
What problems is the product solving and how is that benefiting you?
"1. Lack of visibility
2. Ease of management of working on multiple projects
3. Visibility for customers and ease of collaboration
4. Better Onboarding experience for the clients"
2. Ease of management of working on multiple projects
3. Visibility for customers and ease of collaboration
4. Better Onboarding experience for the clients"
Easy Project management tool
What do you like best about the product?
"The application is extremely simple to use.
Our customers have also grasped the customer portal with great zeal. They are able to easily navigate on the customer portal and work along with us on our projects. Collaborating on Rocketlane has been a fantastic experience for both our team and our clients."
Our customers have also grasped the customer portal with great zeal. They are able to easily navigate on the customer portal and work along with us on our projects. Collaborating on Rocketlane has been a fantastic experience for both our team and our clients."
What do you dislike about the product?
Nothing to say everything good.automatic time calculation would be nice
What problems is the product solving and how is that benefiting you?
"- Standardised Onboarding process
- Reports and Dashboards
- Automated notification and reminders"
- Reports and Dashboards
- Automated notification and reminders"
Intelligent tool and great addition for all customer onboarding teams
What do you like best about the product?
I appreciate how intuitive it is and how it helps me to be proactive. I now know what tasks and projects I need to prioritise when I start my day. Many mundane tasks, such as status updates and follow-ups, can be automated using Rocketlane.It is easier to complete projects on time, and it has allowed me to save significant time and focus on tasks that add value. The CSATs feature is the icing on the cake; it has helped me in understanding the customer's pulse at critical junctures in the onboarding journey.
What do you dislike about the product?
I'm not facing any issues and there's nothing to dislike
What problems is the product solving and how is that benefiting you?
Using legacy tools like excels and google sheets for onboarding customers wasn't proving to be a great experience. And the general lack of cadence was proving to be difficult to scale our onboarding process
Powerful tool for client onboarding
What do you like best about the product?
When it comes to client onboarding, there is always that sweet spot in terms of sharing the appropriate level of insights with customers. With Rocketlane, I can invite my customers to collaborate on the project while also controlling what information I want my customers to see. The private tasks, messages, and document space have been extremely helpful in being thorough with my project while also sharing only the necessary and relevant information with my customer, resulting in a seamless experience for them as well.
What do you dislike about the product?
I'm not facing any issues and there's nothing to dislike
What problems is the product solving and how is that benefiting you?
Clients' lack of active participation and understanding of roles and responsibilities frequently resulted in a clumsy onboarding process. Also, when plans are presented on Excel or Google Sheets, they simply see it as another excel sheet that will eventually pile up in a dusty corner.
Upgrade your onboarding with Rocketlane
What do you like best about the product?
- Resource Management - helps managing workload and measure utilization
- Customer Communication - A mini slack environments within projects to collaborate with customers asynchronously
- Project templates - Ability to create multiple project templates to streamline and standardise the onboarding process
- Robust Integration available with Jira, Salesforce and more.
- Customer Communication - A mini slack environments within projects to collaborate with customers asynchronously
- Project templates - Ability to create multiple project templates to streamline and standardise the onboarding process
- Robust Integration available with Jira, Salesforce and more.
What do you dislike about the product?
If I want to add any task I need to go to the home section and add it. That is I dislike it Lastly, updated tasks are down so I want to scroll down.
What problems is the product solving and how is that benefiting you?
Siloed Onboarding Process and Lack of visibility
Recommendations to others considering the product:
No more comments
User Friendly tool
What do you like best about the product?
Updating the task and remainders
The timesheets is being updated on a daily basis
Effectively handling the tasks with respect to the project requirements
The Dashboard gives an overview about the project status.
The timesheets is being updated on a daily basis
Effectively handling the tasks with respect to the project requirements
The Dashboard gives an overview about the project status.
What do you dislike about the product?
I certainly believe that i dont have any comments because i have found it very effective from the day i am using it
My work has become easier with respect to project management
My work has become easier with respect to project management
What problems is the product solving and how is that benefiting you?
The Best way to handle project tasks on a daily basis
The Best way to update the timesheets with respect to the project tasks completed
The Major benefit of using Rocketlane is all about effectively managing the Project and its tasks & also able to identify the work completed for the particular week
The Best way to update the timesheets with respect to the project tasks completed
The Major benefit of using Rocketlane is all about effectively managing the Project and its tasks & also able to identify the work completed for the particular week
Easy to use and easy time tracking tool
What do you like best about the product?
Clear dashboard.
Automate the task.
Collaboration with clients.
Automate the task.
Collaboration with clients.
What do you dislike about the product?
Nothing to dislike. Kuddus to the development team.
What problems is the product solving and how is that benefiting you?
Time Tracking
Automate the task.
Collaboration with clients.
Able to track deadlines and pending tasks
Automate the task.
Collaboration with clients.
Able to track deadlines and pending tasks
The good tracking and focusing Platform
What do you like best about the product?
Giving the complete track and flow of the projects.
What do you dislike about the product?
Still it can be user friendly and easy navigating will help to reach the menus
What problems is the product solving and how is that benefiting you?
It solves the problem of assigning the tasks and solves by providing the platform to showcase my performance on the whole to my organisation without blocks.
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