Rocketlane
RocketlaneReviews from AWS customer
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Best project planning tool!
What do you like best about the product?
Rocketlane is easy to use and collaborate with internal and external team members. Rocketlane takes the frustration out of project management software by simplifying the interface. I also appreciate the ability to present high level timelines to customers and share real time updates with team members.
What do you dislike about the product?
Nothing, Rocketlane nailed it. Rocketlane is easy to update, modifying timelines and dependencies is a breeze.
What problems is the product solving and how is that benefiting you?
Rocketlane is helping me share deployment and onboarding timelines with internal and external stakeholders. I've saved a great deal of time updating milestones or tasks and use the platform to send recurring updates to team members. Additionally, I'm using Rocketlane to present high level timelines during kick off meetings to set expectations and spark conversation.
Visibility Operations Managers and Project Managers Crave
What do you like best about the product?
The most helpful thing about Rocketlane is the ability for the customers to have a no nonsense, simplified view of deliverables. For software like ours, that has long and complex technical set up, this tool helps us stay organized so we can focus on giving the customer an enjoyable onboarding experience, without having to juggle deadlines. We also appreciate the automation aspect, which helps us save time with every onboarding.
What do you dislike about the product?
I dislike the lack of meta project view - I would prefer if there was a project wide timeline view, so we can have a resource planning type overview, to present to top management of all onboarding customers.
What problems is the product solving and how is that benefiting you?
The problems we are solving are long lead times on customer deliverables either from lack of clarity or lack of motivation. The tool provides motivation to finish action items, as you feel more satisfied. We were previously inundated with emails, and this is a more clear historical overview of customer interation and progress.
Functional
What do you like best about the product?
Able to track timelines. Gives a better picture of endstate
What do you dislike about the product?
update of cards without getting into it. leadds to miultiple back and forths for making progress update. Progress update should be on UI. Requires some automation like auto grannt chat update if project delayed by x days. Sheet stored on cloud so collaboration could be easier
What problems is the product solving and how is that benefiting you?
timeline capture. what needs to be done next
Great tool for customer success & onboarding teams
What do you like best about the product?
A simple interface without clutter, which makes it easy for the team to use the platform. Additionally, the focus on client's experience is great
What do you dislike about the product?
a. A dedicated view is missing for team leads to manage the team's work effectively.
b. Introducing NLP, and recognizing categories better when creating tasks would take UX to a better level.
c. Better workflow management
b. Introducing NLP, and recognizing categories better when creating tasks would take UX to a better level.
c. Better workflow management
What problems is the product solving and how is that benefiting you?
We are solving for better collaboration within the organization and with the client team to a. Improve the speed of implementation, b. Improve client experience and c. Make processes scalable
Recommendations to others considering the product:
If you are looking to improve customer success and customer onboarding, Rocketlane is a great place to start
Perfect onboarding experience for your clients
What do you like best about the product?
Its easy to use and navigate
Customised client onboarding
Great customer support
Customised client onboarding
Great customer support
What do you dislike about the product?
Nothing as such, rocketlane team has been doing a great job .
What problems is the product solving and how is that benefiting you?
Client onboarding
Amazing Onboarding tool!
What do you like best about the product?
The product UI/UX is really amazing, every single thing has been thought through really well.
What do you dislike about the product?
Nothing so far. At the first glance if the templates are all filled and tasks are setup it might look a bit intimidating but once you start using it, it is very intuitive and easy to use.
What problems is the product solving and how is that benefiting you?
I felt its a great tool to bring all the stakeholders of Onboarding (Implementation team, customer success team, support team, tech team and clients) on a single platform and collaborate effectively. I feel it has helped build a strong synergy amongst the stakeholders.
Better Onboarding experience!
What do you like best about the product?
I have used Rocketlane for a few months now and this tool is very well thought through and focused on onboarding collaboration with customers.
- The product has been easy to use.
- I love the customer view to see the project as a customer without having to have a customer-like account set up for internal users. This might not sound like a big deal but not understanding how your customer will experience the tool can create communication gaps and lead to onboarding failures.
- I like the approval process that helps aligns and sign off on goals and requirements with the customer. It is also useful for documenting any internal approvals on non-standard onboarding processes.
- Streamlining and visibility to customers on their accountability is great by having tasks assigned to them.
- Ease of sending weekly status, though I feel we have not fully used this feature.
- Lastly, the agility to take feedback and make product improvements has been an added advantage. The team is responsive and eager to hear feedback on the product and make meaningful improvements.
- The product has been easy to use.
- I love the customer view to see the project as a customer without having to have a customer-like account set up for internal users. This might not sound like a big deal but not understanding how your customer will experience the tool can create communication gaps and lead to onboarding failures.
- I like the approval process that helps aligns and sign off on goals and requirements with the customer. It is also useful for documenting any internal approvals on non-standard onboarding processes.
- Streamlining and visibility to customers on their accountability is great by having tasks assigned to them.
- Ease of sending weekly status, though I feel we have not fully used this feature.
- Lastly, the agility to take feedback and make product improvements has been an added advantage. The team is responsive and eager to hear feedback on the product and make meaningful improvements.
What do you dislike about the product?
There is nothing to dislike :-) but one thing that might benefit is the option to select more than one template to create a project plan based on multiple facets of the onboarding.
What problems is the product solving and how is that benefiting you?
Improve onboarding experience for both our customers and internal teams.
Bring efficiency and predictability in onboarding new customers.
Improve internal cross-functional teams and Customer communication and collaboration on the project.
Visibility on project status to all stakeholders and executive team.
Bring efficiency and predictability in onboarding new customers.
Improve internal cross-functional teams and Customer communication and collaboration on the project.
Visibility on project status to all stakeholders and executive team.
Good & User Friendly Platform
What do you like best about the product?
We're able to organize all activities related to our work on a dashboard which is user friendly and a new person can get familiar with it within the first ay itself
What do you dislike about the product?
Sometimes the notifications don't show up on time. I don't know if its only my problem, but I've faced this a few times I used rocketlane
What problems is the product solving and how is that benefiting you?
We're mainly using this to organize our activities related to pre-sales & post-sales. So far we had a great experience
Rocketlane, blasting onboarding to the future!!!!!!!!!!!
What do you like best about the product?
Extremely intuitive software to learn and understand.
What do you dislike about the product?
Lack of Dark Mode, but it is being worked on.
What problems is the product solving and how is that benefiting you?
Smother transition into the software.
Good Project Management Tool
What do you like best about the product?
Sub tasks for each main task and aligning responsibilities on the go
What do you dislike about the product?
Feature of adding google sheets to the rocketlane projects
What problems is the product solving and how is that benefiting you?
It has helped in aligning project properly
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