Rocketlane
RocketlaneExternal reviews
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Great tool for customer success & onboarding teams
What do you like best about the product?
A simple interface without clutter, which makes it easy for the team to use the platform. Additionally, the focus on client's experience is great
What do you dislike about the product?
a. A dedicated view is missing for team leads to manage the team's work effectively.
b. Introducing NLP, and recognizing categories better when creating tasks would take UX to a better level.
c. Better workflow management
b. Introducing NLP, and recognizing categories better when creating tasks would take UX to a better level.
c. Better workflow management
What problems is the product solving and how is that benefiting you?
We are solving for better collaboration within the organization and with the client team to a. Improve the speed of implementation, b. Improve client experience and c. Make processes scalable
Recommendations to others considering the product:
If you are looking to improve customer success and customer onboarding, Rocketlane is a great place to start
Perfect onboarding experience for your clients
What do you like best about the product?
Its easy to use and navigate
Customised client onboarding
Great customer support
Customised client onboarding
Great customer support
What do you dislike about the product?
Nothing as such, rocketlane team has been doing a great job .
What problems is the product solving and how is that benefiting you?
Client onboarding
Amazing Onboarding tool!
What do you like best about the product?
The product UI/UX is really amazing, every single thing has been thought through really well.
What do you dislike about the product?
Nothing so far. At the first glance if the templates are all filled and tasks are setup it might look a bit intimidating but once you start using it, it is very intuitive and easy to use.
What problems is the product solving and how is that benefiting you?
I felt its a great tool to bring all the stakeholders of Onboarding (Implementation team, customer success team, support team, tech team and clients) on a single platform and collaborate effectively. I feel it has helped build a strong synergy amongst the stakeholders.
Better Onboarding experience!
What do you like best about the product?
I have used Rocketlane for a few months now and this tool is very well thought through and focused on onboarding collaboration with customers.
- The product has been easy to use.
- I love the customer view to see the project as a customer without having to have a customer-like account set up for internal users. This might not sound like a big deal but not understanding how your customer will experience the tool can create communication gaps and lead to onboarding failures.
- I like the approval process that helps aligns and sign off on goals and requirements with the customer. It is also useful for documenting any internal approvals on non-standard onboarding processes.
- Streamlining and visibility to customers on their accountability is great by having tasks assigned to them.
- Ease of sending weekly status, though I feel we have not fully used this feature.
- Lastly, the agility to take feedback and make product improvements has been an added advantage. The team is responsive and eager to hear feedback on the product and make meaningful improvements.
- The product has been easy to use.
- I love the customer view to see the project as a customer without having to have a customer-like account set up for internal users. This might not sound like a big deal but not understanding how your customer will experience the tool can create communication gaps and lead to onboarding failures.
- I like the approval process that helps aligns and sign off on goals and requirements with the customer. It is also useful for documenting any internal approvals on non-standard onboarding processes.
- Streamlining and visibility to customers on their accountability is great by having tasks assigned to them.
- Ease of sending weekly status, though I feel we have not fully used this feature.
- Lastly, the agility to take feedback and make product improvements has been an added advantage. The team is responsive and eager to hear feedback on the product and make meaningful improvements.
What do you dislike about the product?
There is nothing to dislike :-) but one thing that might benefit is the option to select more than one template to create a project plan based on multiple facets of the onboarding.
What problems is the product solving and how is that benefiting you?
Improve onboarding experience for both our customers and internal teams.
Bring efficiency and predictability in onboarding new customers.
Improve internal cross-functional teams and Customer communication and collaboration on the project.
Visibility on project status to all stakeholders and executive team.
Bring efficiency and predictability in onboarding new customers.
Improve internal cross-functional teams and Customer communication and collaboration on the project.
Visibility on project status to all stakeholders and executive team.
Good & User Friendly Platform
What do you like best about the product?
We're able to organize all activities related to our work on a dashboard which is user friendly and a new person can get familiar with it within the first ay itself
What do you dislike about the product?
Sometimes the notifications don't show up on time. I don't know if its only my problem, but I've faced this a few times I used rocketlane
What problems is the product solving and how is that benefiting you?
We're mainly using this to organize our activities related to pre-sales & post-sales. So far we had a great experience
Rocketlane, blasting onboarding to the future!!!!!!!!!!!
What do you like best about the product?
Extremely intuitive software to learn and understand.
What do you dislike about the product?
Lack of Dark Mode, but it is being worked on.
What problems is the product solving and how is that benefiting you?
Smother transition into the software.
Good Project Management Tool
What do you like best about the product?
Sub tasks for each main task and aligning responsibilities on the go
What do you dislike about the product?
Feature of adding google sheets to the rocketlane projects
What problems is the product solving and how is that benefiting you?
It has helped in aligning project properly
Not Just for Onboarding - But for Customer Management
What do you like best about the product?
Rocketlane helps you streamline all communication and tasks between your customers and you.
It centralizes the items reported on email, messengers and slacks and creates a shared workspace for you and your customers. This helps track actual progress of integration/launch and once launched track progress on items thatimpact your customers and make sure they do not drop off the radar.
Your customers get a view of the progress made and you get a view of issues across all your customers. So even after your customers are live, bugs and other communication can be tracked on Rocketlane.
Rocketlane also has templates which allow you to repeat the same succesful playbook across new customers.
It centralizes the items reported on email, messengers and slacks and creates a shared workspace for you and your customers. This helps track actual progress of integration/launch and once launched track progress on items thatimpact your customers and make sure they do not drop off the radar.
Your customers get a view of the progress made and you get a view of issues across all your customers. So even after your customers are live, bugs and other communication can be tracked on Rocketlane.
Rocketlane also has templates which allow you to repeat the same succesful playbook across new customers.
What do you dislike about the product?
Would be better if they added Filtering by custom fields.
What problems is the product solving and how is that benefiting you?
Customer Onboarding - Centralize Communication - Communicate Progress
Ongoing Customer Issues - Centralize Communication - Track Progress on Bugs etc.
New Customer Onboarding - Use Templates for Repeatability
Ongoing Customer Issues - Centralize Communication - Track Progress on Bugs etc.
New Customer Onboarding - Use Templates for Repeatability
Very User Friendly and has everything, you need to track, monitor and report for project management
What do you like best about the product?
Its ability to reuse lots of items, where its project template, document template, and flexibility to make ad-hoc changes on the go in the project.
What do you dislike about the product?
Nothing to dislike, we found it matching 95% of what we were looking for in project management and tracking tool along with customer collaboration ability.
What problems is the product solving and how is that benefiting you?
Able to give visibility of overall project status to internal and external teams.
Able to automated task tracking, assigning, alerts & reminders.
Able to get feedback and NPS in an automated way.
Able to automated task tracking, assigning, alerts & reminders.
Able to get feedback and NPS in an automated way.
Recommendations to others considering the product:
It's Simple, User Friendly, and has almost everything that you need to track a project. On Top of, they have an amazing team to get you quickly set up, guide you with best practice and use it like a pro.
Great Project Management & Collaboration Platform
What do you like best about the product?
Amazing Project Management Details like Gantt Chart etc..
Deadline notification
Chat option
Customer Invitation
Managing End to end project from this tool
Quick summary by using Drag and drop
Deadline notification
Chat option
Customer Invitation
Managing End to end project from this tool
Quick summary by using Drag and drop
What do you dislike about the product?
Should have duplicate project fields feature
What problems is the product solving and how is that benefiting you?
Project Management
It saved time alot and gives clear visibility to all stakeholdes
Gives clear visibility to all stakeholders whats happening on particular project
It saved time alot and gives clear visibility to all stakeholdes
Gives clear visibility to all stakeholders whats happening on particular project
Recommendations to others considering the product:
My clients are using this platform and they are very happy to see the performance of the project via it
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