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A Powerful ITSM Solution with a Learning Curve
What do you like best about the product?
BMC Helix Platform offers a robust and versatile solution for our organization's IT service management needs. The platform's user-friendly interface simplifies workflow customization, making it easy to adapt to our specific requirements. The seamless integration with various ITIL processes enhances efficiency, and the built-in automation tools have significantly streamlined our operations. While the learning curve exists, the extensive documentation and responsive support team ensure a smooth onboarding process. Overall, BMC Helix Platform stands out for its flexibility, scalability, and comprehensive feature set, making it a valuable asset for any enterprise seeking a reliable ITSM solution.
What do you dislike about the product?
One drawback I've encountered with BMC Helix Platform is the complexity of certain advanced features. Navigating through intricate customization options can be challenging, requiring a steeper learning curve. While the platform's flexibility is a strength, it might benefit from a more intuitive interface for these advanced configurations, making it more accessible to users with varying levels of technical expertise.
What problems is the product solving and how is that benefiting you?
BMC Helix Platform has proven instrumental in resolving key challenges across various IT domains. Its robust IT service management capabilities address issues such as incident resolution delays, service request bottlenecks, and inefficient change management processes. The platform's automation features significantly reduce manual workload, leading to quicker response times and improved overall service delivery. Additionally, the comprehensive analytics provided by BMC Helix enable data-driven decision-making, enhancing our ability to proactively identify and mitigate potential issues. Ultimately, the platform's versatility and problem-solving capabilities contribute to increased operational efficiency and client satisfaction, making it an invaluable tool for our consulting endeavors.
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Empowering Efficiency: A Seamless Experience with BMC Helix Platform
What do you like best about the product?
The BMC Helix Platform offers a robust and flexible solution for building and managing applications. Its intuitive design and comprehensive features make it an excellent choice for organizations seeking efficient workflow automation and seamless integration. The platform's scalability ensures adaptability to evolving business needs, while its analytics capabilities empower data-driven decision-making. Although user customization may have a learning curve, the overall value provided by BMC Helix Platform makes it a compelling option for businesses aiming to streamline their processes.
What do you dislike about the product?
While BMC Helix Platform offers comprehensive features, some users may find the initial learning curve for customization challenging.
What problems is the product solving and how is that benefiting you?
BMC Helix Platform addresses challenges related to application development and workflow automation, providing a streamlined solution that enhances operational efficiency and empowers data-driven decision-making for businesses.
Best software used in corporates to manage incidents and tickets.
What do you like best about the product?
The best part about BMC is that it let's you provide and manage ticketing based remedy support. Here you can raise and recieve incidents / tickets to which you can provide resolution and keep your business functioning smooth.
What do you dislike about the product?
It's not open source and only used by big corporates. UI is a littile bit confusing for new person and need proper knowledge transfer to work on it.
What problems is the product solving and how is that benefiting you?
BMC helix helps business to extensively manage and operate incident support. Incidents are raised here by corporate users to report their problem to which the support team provides timely resolution based on priority. This keepts business functioning smooth and ongoing.
In my experience BMC helix platform has been great tool in IT services management area.
What do you like best about the product?
I liked the robustness of BMC Helix platform which provides seamless experience of customisation and integration tools.Most amazing part is we can use Mobile app also to manage service request and incident on the go. By that means I frequently use BMC helix mobile app for crucial incidents. Again by use of AI and ML it enhance implementation and also customer support and community provides best practices.
What do you dislike about the product?
We can say the BMC helix platform is resource intensive, but again for advanced integration you will require some hands on practices.
What problems is the product solving and how is that benefiting you?
What we expect for BMC helix it fullfills with satisfaction. It efficiently solve the problem of service request handling. Again somewhere down the line if know some basics of it we can solve incident with ease and quicker way because of enhanced customer support we don't get stucked in one place.
Admin of BHOM Platform
What do you like best about the product?
The new grafana (Called Helix Dashboards) that the new platform includes to display metrics and compare with different data sources like vcenter, prometheus, elastic...
What do you dislike about the product?
Very very new product with a couple of little problems.
What problems is the product solving and how is that benefiting you?
Dashboads for long data periods, integration with very third parties tools, specially AWX tower for remediations, and internal integrations like BMC ITSM (Remedy)
IT IS VERY USEFULL & HELPFULL
What do you like best about the product?
IT IS USER-FRIENDLY AND ITS FEATURES ARE DETAILED TO HELP YOU WITH WHAT YOU'RE LOOKING FOR. IT CAN BE FLEXIBLE IF YOU'RE EXPERIENCED AND SAVVY WITH CLOUD COMPUTING.
What do you dislike about the product?
I USED IT ON MY LAPTOP, UNFORTUNATELY, IT REQUIRED JAVA-BASED SERVICES WHICH DON'T WORK WELL WITH A CHROME ENVIRONMENT. IT HAS ALSO PRODUCED DELAYED RESPONSES DURING HEAVY USE TIME.
What problems is the product solving and how is that benefiting you?
IT ASSISTED IN CREATING A MOCK - LAG-FREE ENVIRONMENT WHERE TEAMS ACROSS MULTIPLE BUILDINGS WERE ABLE TO CONNECT AND MANAGE THE WORKLOAD WITHOUT THE NEED FOR EXTRA PAPER, TOOLS AND WORK.
Very useful
What do you like best about the product?
I really like how easy it is to understand and navigate
What do you dislike about the product?
The software can take up a lot of space and be a little slow on laptops
What problems is the product solving and how is that benefiting you?
It's helping me with organizing and creating visuals
BMC Helix Platform- SaaS application with High availability
What do you like best about the product?
BMC helix platform is new innovative approach by BMC software by taking all installation and server managing mesh away and now managing all on cloud server with public access and high availability.
What do you dislike about the product?
BMC Helix Platform lags local server logs and config file setting like ar.cfg and armonitor. Also services restart and administration privileges are taken away from the tool owner company.
What problems is the product solving and how is that benefiting you?
We enbale clients who doesn't wants to take responsibility of server allocation, management and performance monitoring of their ITSM system. Without any other responsibility they can directly focus on their business and manage their business procees with Helix ITSM tool.
Recommendations to others considering the product:
BMC helix platform is new innovative approach by BMC software by taking all installation and server managing mesh away and now managing all on cloud server with public access and high availability.
Best ticketing tool with option for customization as per your need
What do you like best about the product?
Customization capability
Survey feature
Chat option
Create n numbers of Services as per catalog
Mentain assets
Survey feature
Chat option
Create n numbers of Services as per catalog
Mentain assets
What do you dislike about the product?
Some features are not available and in oob it's difficult to customize for which we provide work around solution.
What problems is the product solving and how is that benefiting you?
Lots of Services created through advanced interface forms.
It's getting better the Cloud Platform
What do you like best about the product?
Building cloud flatform with security is very important
What do you dislike about the product?
Bmc should bring all the infra to cloud to bring best for customers
What problems is the product solving and how is that benefiting you?
I used to work on BMC products in my carrier which help me to understand from. Process of execution of ITIL frame work to bring best customer satisfaction
Recommendations to others considering the product:
Yes
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