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Good Experience
What do you like best about the product?
I like the speed, robustness, ease of use, quality and TAT of the product.
What do you dislike about the product?
CSV file upload is a task. (moengage has a better/easier way of doing it)
What problems is the product solving and how is that benefiting you?
Activation/onboarding of new users, retention and engagement on our product.
Recommendations to others considering the product:
I highly recommend Clevertap to others for marketing analytics and mobile app optimization.
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The product is very good with unique and extensive tools to measure almost any line of business
What do you like best about the product?
Analytical tools, Data science engine, find people
What do you dislike about the product?
The support system over email and sometimes the speed of the tool is slow.
What problems is the product solving and how is that benefiting you?
Personalized medicines is the strength of Jiva, through CleverTap we are able to scale personalized user journeys that is sending them timely reminders, upselling, etc.
Clevertap is a great platform for marketers!
What do you like best about the product?
Clevertap is a great way to connect with your users. Mainly because it let the business reach them out in a non - intrusive way.
What do you dislike about the product?
Sometimes they have technical errors such as the information does not appear on time, but it requires to log out and then back in to see the results of certain campaigns.
What problems is the product solving and how is that benefiting you?
Reaching out our users in a creative and immediately way.
Clevertap has helped us increase the retention rates by 200%
What do you like best about the product?
- Easy yet elaborative dashboard, our marketers and product managers both find Clevertap easy to use.
- Helps us manage acquisition, analysis and engagement at one place, which is extremely productive for our team.
- Helps us manage acquisition, analysis and engagement at one place, which is extremely productive for our team.
What do you dislike about the product?
- Can't use time-spent as a native metric.
- Some native events like app installs, app launches often don't match with other sources.
- Some native events like app installs, app launches often don't match with other sources.
What problems is the product solving and how is that benefiting you?
We wanted to build a data-centric culture across the team, and the easy to use analytics gives us the ability to achieve this.
Engagement and analytics are in a single platform which helps the team take actions based on insights without moving out of the system.
Engagement and analytics are in a single platform which helps the team take actions based on insights without moving out of the system.
Recommendations to others considering the product:
Use this if you need to manage the acquisition, analytics, and engagement from one place.
A really good tool for Marketing.
What do you like best about the product?
I liked how complete the platform is. Clevertap helps you analyze what happens on your website and in the app, you can find insights and make better decisions. Also on the same platform you can create automatic campaigns according to each segment. Automatic campaigns really help the work of the marketing area. The team can focus more on creating strategies.
What do you dislike about the product?
It has small errors sometimes, however, the support team solves any problem very quickly. I appreciate how quickly they answered my questions. They have excellent customer service.
What problems is the product solving and how is that benefiting you?
We had several platforms that help us analyze what happened on the web and the app and send marketing campaigns. With Clevertap we could have everything in one platform. In addition to following all the way of the consumer through the different devices.
Recommendations to others considering the product:
I really recommend Clevertap. It is a tool that has everything. It is the dream of any marketer
Great tool
What do you like best about the product?
The ability to create robust journeys and dynamic segments help us target and retarget our customers and increase communication effectiveness
What do you dislike about the product?
Disability to refresh older CSV upload segments and the fact that past behavior segments refresh just once a day
What problems is the product solving and how is that benefiting you?
We are solving for our growth, onboarding, and collections using CleverTap
CleverTap provides us powerful tools to run automated campaigns and insightful customer analysis
What do you like best about the product?
- Great on-boarding experience.
- Easy to use dashboard.
- Plenty of ways to interact with customers (for both web and mobile apps).
- Many ways of extracting insightful information on customer behavior.
- Data is not only insightful but also actionable: there are usually buttons next to the data providing actions to improve the results.
- Also some really interesting machine learning applications (like goal prediction, best time to deliver, recommendations).
- Easy to use dashboard.
- Plenty of ways to interact with customers (for both web and mobile apps).
- Many ways of extracting insightful information on customer behavior.
- Data is not only insightful but also actionable: there are usually buttons next to the data providing actions to improve the results.
- Also some really interesting machine learning applications (like goal prediction, best time to deliver, recommendations).
What do you dislike about the product?
Until the moment I couldn't find anything I dislike.
What problems is the product solving and how is that benefiting you?
We expect we'll be able to achieve a high level of engagement with our customers through the distribution of personalized discounts and also to provide them a much better customer service.
Recommendations to others considering the product:
In case you are considering other products, be sure to check the following CleverTap features before taking a decision:
- RFM Segmentation
- Journeys
- Best Time to Deliver
- Intent Based Segmentation
- Goal Prediction
- RFM Segmentation
- Journeys
- Best Time to Deliver
- Intent Based Segmentation
- Goal Prediction
The Bridge to your Customers
What do you like best about the product?
The ease of reaching your customers with easy to use campaign tools and event tracking.
What do you dislike about the product?
Involving the tech team for every change
What problems is the product solving and how is that benefiting you?
- Easy to setup recurring use cases for daily / weekly engagement, leading to an increase of more than15% in the WAU/MAU over a very short period of time.
- We have realised that users tend to engage more if the notifications are delivered at the right time, which Clevertap helps us very extensively.
- We have realised that users tend to engage more if the notifications are delivered at the right time, which Clevertap helps us very extensively.
CleverTap Review
What do you like best about the product?
The best of CleverTap is its features range. We use it as a complete CRM platform: user segmentation, audience building, journey campaigns and performance tracking are some of its main capabilities.
To make it better, its customer service is thorough, attentive and very friendly.
To make it better, its customer service is thorough, attentive and very friendly.
What do you dislike about the product?
It does not have a built-in SMS provider nor an e-mail provider. So these features require integration with third parties.
And, as you use it and pile up data do be stored, its services gets pricier.
And, as you use it and pile up data do be stored, its services gets pricier.
What problems is the product solving and how is that benefiting you?
We use CleverTap throughout all of our CRM processes. User acquisition with targeted member to member communication, activation journey campaigns, reactivation through remarketing and special offers, segmentation of specific users with specific actions, etc. Beyond that, we use Clevertap to keep track of several KPIs and campaign performance, such as user engagement, user cohorts, AB tests, uninstalls, etc. One major problem that it does address is the possibility to personalize the content we deliver to our users; at the same time, its intelligence selects the right time and situation to do it. The level of detail possible to manage is excellent.
Rewarding but at times i would like more user clarity
What do you like best about the product?
Journeys and ab testing are very useful
What do you dislike about the product?
Not being able to understand criteria on segmentation
What problems is the product solving and how is that benefiting you?
Emailing and push notifications
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