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User Interface
What do you like best about the product?
NoThe UI of clevertap is vary easy to understand and the level of control is good but the complexity is also low.
What do you dislike about the product?
The documentation of the APIs are not good and very slow. There should be a option to track the delivery rate of the Push Notification.
What problems is the product solving and how is that benefiting you?
IUser Engagement
Clevertap is Amazing
What do you like best about the product?
Real-time User Information across Platforms
Ability to drill down across Segments
Insightful Analytics
User Journeys
Ability to drill down across Segments
Insightful Analytics
User Journeys
What do you dislike about the product?
No support for creating mobile based audience in Google & FB
What problems is the product solving and how is that benefiting you?
User Lifecycle Management via all channels like Email, Push & SMS.
Single tool for all our requirements helps in easier management & less spam.
Single tool for all our requirements helps in easier management & less spam.
Recommendations to others considering the product:
Keep bringing new features at faster pace.
Clevertap
What do you like best about the product?
1. It has many options to play around your users.
2. I can check every minute detail about my customers through the dashboard itself which very useful
3. I can send many communications to people along with a lot of features like images, global limits etc.
2. I can check every minute detail about my customers through the dashboard itself which very useful
3. I can send many communications to people along with a lot of features like images, global limits etc.
What do you dislike about the product?
1. Sometimes the dashboard works very slow, if many tabs are opened.
2. There is no option to unsubscribe a customer from your communications, you always need to upload a csv on the system even for a single customer.
2. There is no option to unsubscribe a customer from your communications, you always need to upload a csv on the system even for a single customer.
What problems is the product solving and how is that benefiting you?
1. selecting right customer for right communication.
2. sending diff kinds of communication through a single dashborad
2. sending diff kinds of communication through a single dashborad
Best support!
What do you like best about the product?
Clevertap has by far the best customer support and online resources. I love their newsletter with the best tips and tricks, always very helpful.
What do you dislike about the product?
Some small features aren't clear in the beginning, but support is super helpful to explain how to use what features
What problems is the product solving and how is that benefiting you?
Integrated marketing communications strategy, talking to our users at the right time, with the right messaging
Great tool to push notifications
What do you like best about the product?
The ability to add rich media like images (including gifs) and video including custom sound.
What do you dislike about the product?
Not really anything to dislike, however access to beta features is hard to get
What problems is the product solving and how is that benefiting you?
Push notification issues - solved engagement problems.
Acquisition, engagement and retention toolwe use it
What do you like best about the product?
Features like Journeys, transitions , machine learning abilities , UI, UX
What do you dislike about the product?
Tool is not mature enough to cater to very specific and real time campaigns flawlessly
What problems is the product solving and how is that benefiting you?
Customer acquisition, engagement and retention.
1. Retention when they are most likely to churn
2. Instantaneous communication based on certain action or inaction and drop off
1. Retention when they are most likely to churn
2. Instantaneous communication based on certain action or inaction and drop off
One stop solution to app analytics and engagement
What do you like best about the product?
The ease of event tracking and user funnels. Gives me a clear cut picture of my user journey. Very important for the product team because of the insights you can get from Coevertap
What do you dislike about the product?
Would be wonderful if you guys can provide install attribution as well so that we do not to depend on their party for that
What problems is the product solving and how is that benefiting you?
Basically understanding what content our users like the most. We have been able to deliver custom notifications to customers basis their reading history
Powerpacked tool with a great Customer Support
What do you like best about the product?
Their analytics, journeys, flows, RFM - super set of features that allow you to customize your marketing messages
What do you dislike about the product?
No cons as such but if I had to pick on something then the look and feel of the product could be better.
What problems is the product solving and how is that benefiting you?
We have solved most of our growth-related data requests as well as creating marketing campaigns based on auto generated segments.
Recommendations to others considering the product:
The Customer Success team is brilliant - make sure you get all the tips on how to use each feature and different use cases which they have previously encountered. Very good team with great insights
Good Experience
What do you like best about the product?
I like the speed, robustness, ease of use, quality and TAT of the product.
What do you dislike about the product?
CSV file upload is a task. (moengage has a better/easier way of doing it)
What problems is the product solving and how is that benefiting you?
Activation/onboarding of new users, retention and engagement on our product.
Recommendations to others considering the product:
I highly recommend Clevertap to others for marketing analytics and mobile app optimization.
The product is very good with unique and extensive tools to measure almost any line of business
What do you like best about the product?
Analytical tools, Data science engine, find people
What do you dislike about the product?
The support system over email and sometimes the speed of the tool is slow.
What problems is the product solving and how is that benefiting you?
Personalized medicines is the strength of Jiva, through CleverTap we are able to scale personalized user journeys that is sending them timely reminders, upselling, etc.
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