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CleverTap - Smart Analytics, Smarter Engagement
What do you like best about the product?
The support team at CleverTap is highly dedicated and responsive. Ms. Swati and Mr. Mayuresh, in particular, have been of great support in providing invaluable assistance and addressing all our inquiries.
Omnichannel journey creation and tracking is almost effortless, allowing for a cohesive and coordinated experience across various touchpoints.
Campaign execution is straightforward, whether it's through push notifications, in-app messaging, or emails. It provides important data at a glance, and a wide variety of creative templates are available to enhance campaign effectiveness. Additionally, supporting campaigns in multiple languages makes it a versatile solution for us.
CleverTap's tracking capabilities are not only comprehensive but also user-friendly, making it easy to monitor and analyze user interactions and campaign performance.
Omnichannel journey creation and tracking is almost effortless, allowing for a cohesive and coordinated experience across various touchpoints.
Campaign execution is straightforward, whether it's through push notifications, in-app messaging, or emails. It provides important data at a glance, and a wide variety of creative templates are available to enhance campaign effectiveness. Additionally, supporting campaigns in multiple languages makes it a versatile solution for us.
CleverTap's tracking capabilities are not only comprehensive but also user-friendly, making it easy to monitor and analyze user interactions and campaign performance.
What do you dislike about the product?
Nothing to dislike, just a few things to have a look on:
An app version would be really appreciated if we have to edit things on the go.
There should be an auto-save feature while drafting emails.
Drafted campaigns should be editable (not stopped) even if the segment is deleted.
While creating segments, copy/pasting the data in becomes a hassle and freezes the system.
Some UI issues while scrolling when you have the drop down open in the campaign set up page.
An app version would be really appreciated if we have to edit things on the go.
There should be an auto-save feature while drafting emails.
Drafted campaigns should be editable (not stopped) even if the segment is deleted.
While creating segments, copy/pasting the data in becomes a hassle and freezes the system.
Some UI issues while scrolling when you have the drop down open in the campaign set up page.
What problems is the product solving and how is that benefiting you?
User Engagement
Data Analysis
Personalization
Multi-Language Support
Campaign Management & Omnichannel
Data Analysis
Personalization
Multi-Language Support
Campaign Management & Omnichannel
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One stop solution for all marketing needs.
What do you like best about the product?
Realtime time analytics, Individual user profile, Push notifications and In app campaign's. Also support is very strong and quick.
What do you dislike about the product?
As a game developer some parts are tricky to implement but in the end everything works well.
What problems is the product solving and how is that benefiting you?
Through Clevertap we can now precisely track user events in real time as well as mapping user journeys which will help us in marketing campaign and increase our DAUs, which was not possible through Google Analytics.
An effective tool for user engagement
What do you like best about the product?
1. Clevertap offer various features for enhancing customer engagement. Analytics and customer engagement tools like campaign, journey plays an important role here.
2. The customer support is great. We have received excellent support from Sreeram whenever there is any urgent queries.
3. Clevertap allows us to segment users effectively resulting in relevant campaigns
4. It is very easy to use and user friendly interface.
2. The customer support is great. We have received excellent support from Sreeram whenever there is any urgent queries.
3. Clevertap allows us to segment users effectively resulting in relevant campaigns
4. It is very easy to use and user friendly interface.
What do you dislike about the product?
Edit option is not available in Analytical trends. We will have to recreate trends each time.
What problems is the product solving and how is that benefiting you?
Clevertap's data analytics helps us to create meaningful analytics to track and derive the growth of the product.
Personalized campaigns and notifications helps us to connect with users individual level results in increased user satisfaction.
Personalized campaigns and notifications helps us to connect with users individual level results in increased user satisfaction.
Simple yet Intuitive!
What do you like best about the product?
CleverTap is fairly easy to use for the basic user but if you want to dive deeper into specific items - you can! It's very in-depth for analytics and very importantly it's very quick. The team uses it every day. Another great aspect is the constant support; their team is always ready to assist us in improving the set-up!
What do you dislike about the product?
We've had trouble catching on with the terms that CleverTap uses compared to how we identify specific items within the organisation. This caused some confusion internally, but after taking the CleverTap university courses, we've managed to overcome that barrier.
What problems is the product solving and how is that benefiting you?
We needed an all-in-one solution for our company that we could use across many of our verticals, followed by the fact that we need to use it for 2 organisations within the same company umbrella, so there are some complications in the setup but the CleverTap team has managed, and still is managing, to get through all the different hurdles.
Una herramienta con alto potencial de automatización
What do you like best about the product?
Sencilla construcción de journeys utilizando distintos canales y funcionaliades avanzadas que permiten lllegar a los clientes de manera sencilla.
What do you dislike about the product?
Un modelo de datos complejo de gestionar.
What problems is the product solving and how is that benefiting you?
Automatización de marketing mediante eventos y canales
A Great Tool To Manage App Analytics & Engagement
What do you like best about the product?
Clevertap offers simple yet powerful suite of features which helps in understanding user journey across different stages. The segmentation capabilities are simply the best I have used so far.
Top 3 of my favourite features:
1. Ability to use large number of custom properties along with each event which makes the whole data tracking extremely useful.
2. Ability to build ad-hoc segments which help in understanding user behaviour.
3. Journey automation is a huge time saver. Journeys help in setting round the clock messaging to users based on the behaviour on app / web.
Top 3 of my favourite features:
1. Ability to use large number of custom properties along with each event which makes the whole data tracking extremely useful.
2. Ability to build ad-hoc segments which help in understanding user behaviour.
3. Journey automation is a huge time saver. Journeys help in setting round the clock messaging to users based on the behaviour on app / web.
What do you dislike about the product?
I am fond of building dashboards and visualization. Clevertap offers limited capabilities in terms of visualization. Customization capabilities in graphs will be a great plus.
What problems is the product solving and how is that benefiting you?
Clevertap is enabling the complete communication stack for us by allowing user segmentation and reaching those users through automated messaging via punsh notifications, in-app messaging, emailers etc.
Very capable omni channel marketing tool.
What do you like best about the product?
1. Support and Domain management services for email.
2. Homogenous campaign setting across all channels (Email, WhatsApp, push etc.)
2. Homogenous campaign setting across all channels (Email, WhatsApp, push etc.)
What do you dislike about the product?
1. Too many customization options.
2. UI could be better.
2. UI could be better.
What problems is the product solving and how is that benefiting you?
As we are an investment platform, with our own requirements with journeys and campaigns, Clevertap systems handle it very smoothly.
One-stop shop for Retention Engagement
What do you like best about the product?
Multi omni channels
Analytics
Ability to automate the campaigns
Ease of use
Support team is very helpful
Analytics
Ability to automate the campaigns
Ease of use
Support team is very helpful
What do you dislike about the product?
In our industry we require an dynamic refresh of the segments which clevertap currently doesn't support with.
Trigger live action comms on more than one event
Ability to configure control group at one single node in a journey rather than control group on the entire journey setup
Trigger live action comms on more than one event
Ability to configure control group at one single node in a journey rather than control group on the entire journey setup
What problems is the product solving and how is that benefiting you?
Execution of real time campaigns
Benefits of CleverTap
What do you like best about the product?
Omnichannel communication
Journeys
Analytics
Journeys
Analytics
What do you dislike about the product?
No dynamic segmentation - We have precomputed segments but it's not real time
Comparison of two event properties/user properties doesn't exist in analytics
Real time alerts don't exist in anlaytics
Comparison of two event properties/user properties doesn't exist in analytics
Real time alerts don't exist in anlaytics
What problems is the product solving and how is that benefiting you?
Real time communication, personlisation, ominchannel strategy, real time anlaytics etc.,
Helped streamline our marketing activities
What do you like best about the product?
They have very detailed documentation, which makes it easy to adapt it into your ecosystem.
What do you dislike about the product?
I believe they should work towards building a more comprehensive dashboard, where I can clearly track my campaigns
What problems is the product solving and how is that benefiting you?
Marketing Automation mainly, helps us understand more about our user's behavior and let us build more personalized experiences.
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