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Dell PowerProtect Data Manager

Dell Technologies

Reviews from AWS customer

3 AWS reviews
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External reviews

11 reviews
from

External reviews are not included in the AWS star rating for the product.

    Hassan_Zaki

Modern backup platform has simplified data center protection and supports hybrid environments

  • February 09, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main application is backup for the data center. Dell innovated significantly in the GUI of the product, making it very easy to use. I think it may lack some features like desktop backups, but for data center backups and enterprise applications, it is more than enough.

It supports new applications like Kubernetes and virtualized environments, and it excels in this part of the data center.

I believe it covers both operational facilitation and eases the backup process for the data center administrators. It covers the full range of data center requirements.

What is most valuable?

I work with Dell PowerProtect Data Manager and Dell PowerProtect Data Domain, which are the most common products in the PowerProtect family that I use regularly.

I cover the full portfolio of Dell, including PowerEdge, PowerStore, Dell PowerProtect Data Manager, PowerScale, and PowerFlex.

What needs improvement?

I would suggest adding a desktop backup feature, which would be a valuable option for customers. It also lacks tape library support and does not back up tapes. Although tape is somewhat outdated technology, customers still have use cases where they maintain backups on tapes. Dell PowerProtect Data Manager does not have tape support. These two features would make it a complete solution.

For how long have I used the solution?

I have been using this solution since its release, approximately two years ago.

How are customer service and support?

The support is acceptable but not great. The teams are capable enough and can solve problems, but they take some time to do so.

How would you rate customer service and support?

How was the initial setup?

The setup process is very straightforward and simple, taking only minutes to complete.

What about the implementation team?

We primarily offer the implementation ourselves, configuring and implementing the solution for our customers. Rarely does a customer choose to implement the solution independently.

Which other solutions did I evaluate?

Veeam is the most comparable solution in terms of price and features.

What other advice do I have?

Dell PowerProtect Data Manager has full support and a comprehensive ecosystem, supporting many third-party solutions and non-Dell products.

We typically sell Dell PowerProtect Data Manager with other products like Data Domain as part of a larger solution. Customers benefit from the tight integration of Dell PowerProtect Data Manager with other Dell products.

I would rate this product an 8 out of 10.

    reviewer2767527

Centralized backups have simplified hybrid protection and improved ransomware recovery and compliance

  • February 09, 2026
  • Review from a verified AWS customer

What is our primary use case?

I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data Manager since approximately 2019 or 2020.

I worked on a project where the client was transforming their current heterogeneous solution to a homogeneous solution. They had multiple NetBackup instances and other solutions, and they were looking for something to consolidate and bring everything into one platform. When we worked on it, we introduced and discussed Dell PowerProtect Data Manager. We identified that Dell PowerProtect Data Manager is a suite of solutions where you have storage, backup manager, and data manager all integrated into one server and one platform, which gave them a consolidated solution. The suite we introduced to the customer covered database backup, application software, and archive to cloud services.

They came with network-attached storage and an accelerator. We had NetApp in place, and we used NetApp and Unity with NFS and SMBs. The way it majorly works is we used to have metadata that would take a backup without going into a read. We chose this one for NAS backup because it really helped us increase the performance of the backup. Dell PowerProtect Data Manager helped us manage centralized management through a controller called the NAS Proxy, which helped us move the data from handling. It was just a VM. Everything worked in a different way, but we were able to take the backup using NDMP with different vendors, especially NetApp, and then we had some of the SMBs and NFS, which we were able to back up.

What is most valuable?

I worked on DPS, DPA, Avamar, and Data Domain. Those are all part of Dell PowerProtect Data Manager.

Dell PowerProtect Data Manager is majorly centralized management software and it really helped in a cloud-friendly way. Many of the solutions which we currently have are not directly integrated with cloud backup services, but these can be. It is the one platform where you can manage your backup, store the backup, and replicate the backup to other on-premises or cloud locations, and have the centralized management of it.

The snapshot which we used was majorly for the VMs and not for the database because we used that same solution for application-aware backup as well. It started taking a full backup and then created incremental backups. Snapshots allow restoration of everything in one shot, and the capacity consumption compared to other backup solutions is more efficient. Based on deduplication, it really affects the capacity consumption when we create snapshots using this backup solution. Taking a snapshot directly offers more efficiency in capacity consumption.

Anomaly detection is majorly important. When backups were going on, unusual backup activity would indicate that it could be a ransomware attack or an operational issue. We got anomalies with respect to operational issues and data corruption because we did not have much visibility to this backup solution to the internet, where ransomware was very difficult to get into. However, we did understand data corruption situations where sometimes the backup was happening and chains were getting disconnected. We would get alerts that data corruption happened and we would try to take care of it. Sometimes the frequency of backups increased without any manual intervention and we identified and stopped that behavior.

When we used this solution, it was integrated with our storages, and it usually creates snapshots at the storage LUNs level, volume level, or file system level. It used to connect with that and go straight to the long-term retention on Data Domain at DPS or the PowerProtect side. The major benefit was that without creating anything in the storage, Dell PowerProtect Data Manager was directly triggering the snapshot directly on the storages. It majorly supports Dell storage compared to heterogeneous storage, but we understand that there are some features that we can use to protect the others as well.

What needs improvement?

The majorly needed improvement is that the product should easily simplify the upgrade and installation process. Sometimes Dell support should be more active. They take time for P1 issues. Sometimes it is not a P1 for Dell, but it is P1 for the customer, and the support needs to be very mature. That is a major drawback I see. Otherwise, the product is quite well.

This is an enterprise solution and a bit costlier, but it is a solution where people should be looking into if they want to go into one single umbrella and have the centralized backup solution, which integrates with the cloud and can manage their cloud workload as well as the on-premises workload, and can be managed with one dashboard. In that way, it makes their backup management easier and they can get detected anomalies as soon as possible. This is one of the solutions I would recommend. However, if it is a very small company, they really need to think about the cost, as it is very costlier for them. But as an enterprise solution and a mid-enterprise solution, this is the solution where companies think their data is very critical, in sectors such as financial, banking, and health. This kind of sector should go with that solution because it always gives the compliances of HIPAA, GDPR, and all those things that are really required for them.

From management perspectives and consolidation solution perspective, the integration is quite easy. With respect to the backup administrator and everything, it is quite straightforward. There are some layers that need to be improved and should have the internal feature instead of creating the additional VMs for the NAS backup. It should be internal and directly have the agent base or something that can communicate easily with Dell storage. If it is third-party, I would understand, but it should be able to communicate. The benefit of it is that it is easily understood and you can do knowledge transfer with a lot of documents available. The drawback of it is that when it comes to the installation, Dell always takes a lot of time for all these things with third-party involvement in between Dell and the customer. Support is the major part of it. People need to understand that when a customer raises their ticket for P1, they should treat it as a P1. Instead of by their book being P3 or P2, sometimes they only treat it as such when the complete backup server is down. However, for the customer, if it is not happening with the critical system of backup, then it is a P1 for them. From Dell support, they do not treat it as a P1, or they treat it as a P3 or P2. That kind of understanding and some agreements need to be done between the customer and Dell.

It is a costlier solution. Comparatively, other backup solutions make this one of the costlier solutions. However, someone who has their enterprise data or needs protection in a good way can go for it. I could say it is a mid-enterprise or enterprise level solution. Otherwise, people do have the same solution but with differentiated features. However, it is costlier compared to the other.

What do I think about the scalability of the solution?

They have a certain number of limits that you can add this much of disk based on the licenses. If you are okay to purchase the license, they have the feasibility to increase the capacity as well.

How are customer service and support?

When we had the compliances and any of the backups were getting failed or we identified that some of the backups were frequently failing, the system would alert us. There was also a way where it was giving us the alert on the ransomware as well.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Initially when I started this conversation, the customer had multiple solutions, such as NetBackup, Veeam, and others where they had to have the hardware, maintenance, license maintenance, and everything. It was very not easy to maintain. Some of them, the backup storage or tapes were already outdated, and managing it with additional end-of-support and end-of-life support was too costlier for them. When we moved out of all of this and migrated everything to Dell PowerProtect Data Manager, it reduced their cost by somewhere around 30 percent. They no longer had to manage and maintain multiple customers, multiple OEMs, or hyperscalers and vendors support. It just came down to the one umbrella, which is Dell. It is a new product with all new features and no need to worry about ransomware. Previously they were spending one million dollars, and now they are spending somewhere around 720,000 to 750,000 dollars.

What was our ROI?

It has the predicted RTO and RPO. It reduced a lot of human errors because it was all automated, and once it is done, then it was working in a very faster way. We had some ransomware scenarios where we achieved faster ransomware recovery. It has DR testing as well. We have the DR setup on one side to another side. We were able to start the DR as well. Compliance was easy to handle with the centralized dashboard because everything is in the centralized location, including how much backup was there and how much backup failed. One of the major things is that the storage had the Data Domain in place. Previously they did not have that much deduplication. After we introduced this solution, previously they had somewhere around 100 TB of capacity for the backup for a few VMs on one side. Now, the overall setup is hardly 80 TB, where they use almost 240 TB of production data into that 80 TB. Still, it is at 60 to 70 percent of utilization.

What other advice do I have?

The RPO that we are looking for and the RTO that we are looking for was working over there. When it came to the capacity and the reporting, we used to have that centralized reporting and the centralized dashboard. Even the validation, regarding what compliance we have at the moment and how much we are secure, we used it in that way. I would rate this solution an 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)

    Jerome Edwards

Backup platform has provided faster, reliable RMAN protection for critical databases

  • February 04, 2026
  • Review provided by PeerSpot

What is our primary use case?

I have been working with Dell PowerProtect Data Manager for the last three or four years. We use it for our RMAN or Oracle backups, and we purely use it for RMAN script-based backups. I find Dell PowerProtect Data Manager the most beneficial because we're only using it for RMAN, so when it was initially implemented, it was a better option to run RMAN on it. We purely use it for RMAN environments or Oracle backups.

What is most valuable?

The best features in Dell PowerProtect Data Manager include the multiple copies and the fact that you can pull it off to an ECH or to a cloud environment.

I have seen main benefits from using Dell PowerProtect Data Manager in terms of how it helps to improve the way the organization functions. I have read up on PPDM and how its Avamar is integrating into it. I am actually looking forward to that because it will give us more access to PPDM. Currently, the way we're using PPDM is not at its ultimate level or what we can still do with it. We just use it at the basics of PPDM currently. There are a lot of features that we don't currently use because we only have five databases on that environment that we're currently running. We're not using PPDM as we should.

What needs improvement?

I apologize, but I'm not in a position to answer what areas of Dell PowerProtect Data Manager I would like to see improved or enhanced. There is still a lot of features that we haven't tried yet. I can't say whether I can answer that because we basically don't experiment as often as we should on PPDM. I won't be able to answer that.

Based on my use cases with Dell PowerProtect Data Manager, I would like to see alerts improved, as streamlining the alerts could help. The alerts are becoming an issue because we don't always get notified of certain things via the alerts.

For how long have I used the solution?

I have been working with Dell PowerProtect Data Manager for the last three or four years.

What do I think about the stability of the solution?

I would recommend it. It's stable, and you don't have downtimes, even with upgrades. It's just now and then that you have to reboot and do maintenance on it. Other than that, it's pretty much stable with no issues.

With Dell PowerProtect Data Manager, today was actually the first time when we had to reboot PPDM. Other than that, the upgrades and everything else we needed to do on it was pretty much straightforward.

What do I think about the scalability of the solution?

Regarding scalability, we haven't scaled out or up yet with Dell PowerProtect Data Manager. However, as per the documentation, that is an easy process, whether you need to scale up or scale out. Obviously, when you have issues, the nice thing is you have Dell to assist online all the time.

How are customer service and support?

My experience with the technical support team of Dell is that they are actually great. Once you get them on the line, they are great. Now and then, the waiting gets frustrating when there's a shift change, and then you have to re-queue the call. But other than that, there are no problems.

On a scale of one to ten, where ten is the best, I would give my experience with the technical support an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with NetBackup and NetBackup appliances prior to Dell PowerProtect Data Manager.

In terms of comparing Dell PowerProtect Data Manager to NetBackup solutions, they're very similar because PPDM is also now becoming an appliance. I am biased because I mostly work on Dell products, and PPDM is much better for me. Even Avamar and NetWorker are much better if you run them with a Data Domain. I prefer Dell products to Veritas.

How was the initial setup?

The setup process and onboarding process for Dell PowerProtect Data Manager is pretty much straightforward when it's configured by Dell. The configuration from there is easy. It is fairly easy if you know what to do.

What about the implementation team?

When Dell PowerProtect Data Manager arrived to us, it was already configured. Dell or the EMC partner guys usually configure everything, and we don't do our deployment ourselves.

What other advice do I have?

I am currently working with Dell PowerProtect Data Manager, and when you called earlier, I had a problem on PPDM. The issue appears to be resolved. It looked like it was a default certificate that has expired.

My impression of Dell PowerProtect Data Manager's Transparent Snapshots feature in terms of data protection is that we don't use the snapshot features. We still have Avamar as the software on the environment.

We currently do not use the Anomaly Detection feature in Dell PowerProtect Data Manager.

I assess the effectiveness of the Storage Direct Protection in managing our data storage needs by stating that we directly use the Data Domain currently on all PPDM. We just have mount points on the Data Domain for the Oracle RMAN backups via PPDM. We still use Data Domain for it.

We are not using the Dynamic NAS Protection feature in Dell PowerProtect Data Manager.

We have not used Dell PowerProtect Data Manager in the Kubernetes environment.

I do not work with containers.

My experience with the Recovery Orchestration feature, specifically in terms of simplifying the recovery process, is that because we just do Oracle on PPDM, it is more a DBA feature. The DBAs or the Oracle DBAs run the restores. All we provide them is the mount point and the password.

We do not utilize the Dell orchestration feature in the recovery process that I described.

I can't say whether I'm seeing benefits or improvements with the PPDM because I don't have anything to compare to. When I started working on PPDM, we already had the Oracle stuff on there. From what we can see, the backups are obviously much faster than using either Avamar or NetWorker.

We are not using the Unified Dashboards feature, so I can't comment on its impact on our strategic decision-making processes.

I do not know anything about the pricing, setup cost, or licensing cost of Dell PowerProtect Data Manager because I am technical and do not deal with that.

I prefer Dell mainly because when I started my IT career or when I started my backup and storage path, it was Dell. Where I used to work, it was Dell, and I've worked on multiple other recovery or backup and recovery software. Dell always stands out because for me, it's been tested and proven, whereas multiple other software that's coming out hasn't proved itself to some extent.

I purchased Dell PowerProtect Data Manager directly through Dell.

I work with other Dell products at the moment, including Avamar, DPA, DPS, DPC, and ECS.

I have been working in the data protection field for probably about 15 years.

I would give this product an overall review rating of nine out of ten.

    Amit

Streamlined VM protection has improved recovery speed and strengthened data security

  • January 20, 2026
  • Review provided by PeerSpot

What is our primary use case?

A few use cases for Dell PowerProtect Data Manager include VM protection, mostly focused on VMware protection, which is the major use case here.

The key differences between Dell PowerProtect Data Manager and its competitors in the market include that it is easy to use, very well integrated, and has decent cybersecurity features. The integration with workloads, particularly VMware, is very good. However, the reporting is not as good as I would like; I need more reports, and support could see further improvement.

What is most valuable?

The specific features and functionalities I find most beneficial in Dell PowerProtect Data Manager include good integration with other Dell products, such as Dell Data Domain, which makes it a very good use case for environments that already have Dell Data Domain or any other Dell products.

My impression of Dell PowerProtect Data Manager's dashboard interface is that it is good, easy to use, and quite interactive, so there are no major issues there.

The deduplication feature of Dell PowerProtect Data Manager has allowed me to reduce or save some 15% of storage compared to what I was using earlier.

What needs improvement?

Specific features missing in Dell PowerProtect Data Manager that I would like to see in the future include Active Directory Forest Recovery and ADFR recovery; they need to work on that. Additionally, other SaaS protection is required, as there are many SaaS applications these days, such as Salesforce, which need protection.

For how long have I used the solution?

I have been working with Dell PowerProtect Data Manager for some time now.

What do I think about the stability of the solution?

I assess the efficiency of Dell PowerProtect Data Manager in managing data recovery processes as efficient for VM restores; it works fine, and there are no issues with that.

I would assess the stability and reliability of Dell PowerProtect Data Manager as quite stable; there are no issues with the workloads I am using.

What do I think about the scalability of the solution?

Dell PowerProtect Data Manager does not scale with the growing needs of my organization yet.

How are customer service and support?

I would evaluate the technical support and customer service teams of Dell as adequate; I cannot say outstanding, but there is obviously some room for improvement there. It is not as good as some other products in the market, so there is room for improvement.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I have worked with other solutions for backup and recovery, and deduplication apart from Dell, including Veeam, Commvault, NetBackup, and Rubrik.

How was the initial setup?

My experience with deploying Dell PowerProtect Data Manager is that the deployment was not problematic, thanks to Dell support, so it was adequate to do. It did not take too much effort to deploy it, and overall, it went well with no problems onboarding the workflows or starting the backups.

What was our ROI?

The use of Dell PowerProtect Data Manager certainly improves the speed of my data recovery efforts compared to the previous Dell products because it is easier to use and much faster; the compression and deduplication are also good, which helps in recovery. I would estimate that it is at least 20-30% to 40% better than the previous ones.

I do find that with Dell PowerProtect Data Manager, the ROI is good when compared to other Dell products, but when compared to others in the current market, such as Cohesity or Veeam, it is not as good.

What's my experience with pricing, setup cost, and licensing?

Regarding the pricing aspect of Dell PowerProtect Data Manager, I am not very happy with that; compared to some other products, it is a bit more costly, and there are definitely areas for improvement.

What other advice do I have?

Dell PowerProtect Data Manager's role-based access control impacts security management within my IT operations by connecting with LDAP or Active Directory, providing access only to certain users, and there are no issues with that.

My advice for organizations considering Dell PowerProtect Data Manager for their environment is that if the environment has other Dell infrastructure and tools, Dell PowerProtect Data Manager will make sense. For a hybrid environment, particularly, it goes well with the Dell infrastructure, and the easy setup is a plus, so I would recommend it for such organizations.

I would rate this review an 8 out of 10.

    reviewer2795385

Centralized VM backups have reduced costs and simplify data protection across our infrastructure

  • January 07, 2026
  • Review from a verified AWS customer

What is our primary use case?

Dell PowerProtect Data Manager serves as our main infrastructure backup solution, especially for virtual machines.

What is most valuable?

The features I appreciate most about Dell PowerProtect Data Manager are its comprehensive VM capabilities, particularly its VM backup functionality. The snapshot method is more efficient compared to other vendors and tools, including Oracle. I have observed measurable cost-saving benefits with Dell PowerProtect Data Manager. Compared to other products such as Veritas, Dell offers more competitive pricing while other vendors charge significantly more.

What needs improvement?

Regarding data recovery improvements in Dell PowerProtect Data Manager, there are challenges with data sets larger than one terabyte that are not related to VM. While VM recovery functions adequately, the system does not display data progress properly. Additionally, from a policy perspective, the interface does not allow visibility of clients at the policy level. Users must search and navigate through multiple screens to find this information. In comparison, solutions like Veritas display policy and client configurations directly in the console menu. I would like to see improvements that include bare metal restore capabilities and enhanced data restore features in Dell PowerProtect Data Manager.

For how long have I used the solution?

I have been working with Dell PowerProtect Data Manager for approximately one and a half to two years.

What do I think about the stability of the solution?

During version upgrades, I experienced some bug issues that required hotfixes for database and Oracle database functionality. Overall, I would rate the stability of Dell PowerProtect Data Manager an eight point five out of ten.

What do I think about the scalability of the solution?

Dell PowerProtect Data Manager performs well from a scalability perspective and is functioning properly with our current implementation. We are actively working to expand our usage and scale the solution up and out.

How are customer service and support?

Organizations considering Dell PowerProtect Data Manager should be aware that customer support responsiveness could be improved, and database-level backup support requires enhancement. I would rate Dell's customer support a seven out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before implementing Dell PowerProtect Data Manager, I was using traditional backup solutions such as Veritas. We are now migrating to Dell PowerProtect Data Manager based on this transition.

What was our ROI?

I would recommend Dell PowerProtect Data Manager to other organizations because it is cost-effective and delivers good performance compared to alternative solutions.

What other advice do I have?

My impression of Dell PowerProtect Data Manager's dashboard interface and user experience is that it is user-friendly, straightforward, and simple with an easy design that anyone can understand and use effectively. I assess the efficiency of Dell PowerProtect Data Manager in managing data recovery processes at a VM-level snapshot to be a ten out of ten, while for remaining database recoveries, I would rate it an eight out of ten. I have utilized the solution's deduplication feature through Dell EMC with three hundred configuration. Both deduplication and compression are available based on operating system settings. Regarding role-based access control and its impact on security management within our operations, we are currently not utilizing role-based access and instead maintain common credentials only, though such role-based access control is available in solutions like Veritas. My overall review rating for Dell PowerProtect Data Manager is eight point five out of ten.

    Timothy Kleva

Backup platform has provided reliable protection while current use remains limited to servers

  • December 08, 2025
  • Review provided by PeerSpot

What is our primary use case?

We are using Dell PowerProtect Data Manager to back up all of our on-premises servers and replicate the backup to the cloud. We have also started to back up our cloud data with this solution.

We back up all of the virtual machines in our VMware environment with Dell PowerProtect Data Manager and we have a bunch of domain controllers at all of our branches. We back up the file share data from the domain controllers at the branches.

What is most valuable?

Currently, there is no major improvement since using Dell PowerProtect Data Manager. The major improvement is the fact that we are now on a supportable version of software and hardware for our backup solutions. We are rolling over to new hardware.

What needs improvement?

That is basically all we are using Dell PowerProtect Data Manager for at this point in time.

For how long have I used the solution?

We have been using Dell PowerProtect Data Manager for three months now.

What do I think about the stability of the solution?

There are no issues at this point in time with Dell PowerProtect Data Manager. Since we just implemented it, we have not experienced any major issues outside of typical new user problems. So far, the experience has been positive.

Which solution did I use previously and why did I switch?

I have used Dell PowerProtect in the past and had no issues with it back then. When it came time to renew our backup platform, this was one of the tools that we looked at. We felt it met our needs and was a partner that we wanted to stick with.

What other advice do I have?

I appreciate the response about Dell PowerProtect Data Manager. We have not had enough time in the product yet to be able to evaluate what would be better or worse with this solution. There are some kinks in the system to figure out with this interview, but it is fine enough. I would rate this review as adequate.

    reviewer452097

Accessing virtual machine backups directly through the hypervisor has streamlined recovery processes

  • November 25, 2025
  • Review provided by PeerSpot

What is our primary use case?

I work with Dell PowerProtect Data Manager and Data Domain, which are backup software solutions.

How has it helped my organization?


What is most valuable?

The features I appreciate about Dell PowerProtect Data Manager include the snapshot killer, which is a very good feature, and the ability to access the hypervisor directly to take backups from VMs. I find it most beneficial because of the ease and power of the core backup software. Dell created the backup software from scratch, so they incorporated the most powerful features found in other backup software in the field.

What needs improvement?

Dell PowerProtect Data Manager should add support for Hyper-V and Nutanix VMs, as well as Kubernetes. Additionally, they should support tape library backup capabilities.

For how long have I used the solution?

I have been working with Dell PowerProtect Data Manager for almost one year.

What do I think about the stability of the solution?

Dell PowerProtect Data Manager is very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

I have no experience with technical support from Dell because I have not deployed it before.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I have worked with Veeam, Veritas, and Commvault. All of them are great backup software.

How was the initial setup?


What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

I think the license for Dell PowerProtect Data Manager is the same as other backup software.

What other advice do I have?

I work with a company called Global Brands, and one of their companies is called Direct, which is a Platinum Partner to Dell. I do not have any specific examples to share at the moment. I have hands-on experience on a demo website and I purchase through Dell. I give this product a review rating of 8 because it is a very good backup solution.

For virtual environments using VMware, when customers want to purchase a separate recovery solution from Dell, I recommend Dell PowerProtect Data Manager as the backup software.

    AnindyaSinha

Offers seamless integration and diverse deployment options while needing improved market presence

  • April 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

We are selling backup management solutions like Dell PowerProtect Data Manager alongside Data Domain. We use Dell PowerProtect Data Manager for disaster recovery through incremental backups.

What is most valuable?

The management part of Dell PowerProtect Data Manager has improved significantly. We value its backup appliance solution, which can be integrated seamlessly with existing systems when customers choose Dell. PowerProtect also offers both cloud and on-premise versions, eliminating many deployment issues. Additionally, its stability is commendable, with a rating of eight out of ten.

What needs improvement?

The marketing strategy is lagging behind competitors such as CommVault. Dell needs to improve its market presence and communication with customers and solution providers.

For how long have I used the solution?

We have been using Dell PowerProtect Data Manager alongside previous deployments of Networker for many years.

What do I think about the stability of the solution?

The stability of Dell PowerProtect Data Manager is rated eight out of ten.

How are customer service and support?

Dell technical support is good and rated eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Networker and moved towards PowerProtect, although we still face installation issues.

How was the initial setup?

The initial setup is not complex at all, with both cloud and on-premise versions available.

What's my experience with pricing, setup cost, and licensing?

Overall, pricing does not significantly impact our decision. The main concern is the solution itself, presales activities, and positioning it in the right place. Commercial aspects are secondary to technical and marketing considerations.

Which other solutions did I evaluate?

Competitors like CommVault, Veeam, and Data Protector from OpenText are evaluated because they have a stronger market push.

What other advice do I have?

Regardless of competition, we recommend Dell PowerProtect Data Manager when working with Dell solutions. However, we feel more comfortable with competitors due to better communication and marketing. Overall, the market acceptance is less favorable for Dell. The overall rating for Dell PowerProtect Data Manager is seven out of ten.

    PAUL WAMBULWA

Users benefit from interactive features and comprehensive reporting

  • February 12, 2025
  • Review provided by PeerSpot

What is our primary use case?

I support a company that leverages Dell PowerProtect Data Manager technology. Ideally, KCB is the client, and I am the one who does the support. We have been working with PowerProtect Data Manager for approximately two years, going on three. The main use cases are backups and recovery.

What is most valuable?

I love that it has an interactive GUI, and it is not complicated to use. I am able to generate good reports when connected with Dell Data Protection Advisor and Networker. It satisfies my customers' scalability needs and provides interactive features, allowing efficient integration. Being able to deploy the right solution that the system can achieve enhances the effectiveness for my customers.

What needs improvement?

The main issue that needs improvement is the support system. When I raise a ticket, it sometimes takes a while to get a response. Scheduling for support calls can be problematic when it does not align well with the customer's availability. Expediting the scheduling of calls and feedback would be beneficial to my interaction with clients.

For how long have I used the solution?

I have been working indirectly with Dell PowerProtect Data Manager for approximately three years.

What do I think about the stability of the solution?

I would rate stability at seven out of ten due to certain user-based and upgrade issues. I and other users sometimes face connection issues and password problems. Making sure the system is properly understood before deployment and handling upgrades efficiently would improve stability.

What do I think about the scalability of the solution?

Dell PowerProtect Data Manager satisfies my customers' needs in terms of scalability.

How are customer service and support?

Delays in feedback and scheduling can affect interactions, but generally, support provides good solutions once engaged. Faster scheduling and better alignment with customer needs could enhance the customer service experience.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Dell PowerProtect Data Manager is fair and can be perceived as a mix of easy and challenging. Proper preparation is essential to handle varying deployment challenges successfully.

What's my experience with pricing, setup cost, and licensing?

The price of Dell PowerProtect Data Manager is generally perceived as reasonable. However, specific figures are not available as I am on the technical side and do not handle costs.

What other advice do I have?

A thorough deployment involves understanding the system's capabilities clearly. My customers must be made aware of what resources Dell PowerProtect Data Manager can handle. I recommend proper research and aligning deployment with customer needs to ensure success.

My total rating for PowerProtect Data Manager is eight out of ten.

    MinaMagdy1

Comprehensive integration and user-friendly dashboard enhance data protection workflows

  • February 12, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use PowerProtect for both organizational needs and as a service provider, selling it to our customers. Our customers mainly use it for native data protection tools that are pre-integrated with their applications to ensure seamless functionality. The dashboard is full of capabilities, easy to manage, and easy to use.

What is most valuable?

PowerProtect Data Manager is the only backup software needed with a backup storage to store data. It integrates with Data Domain, one of the best backup storages. The solution is pre-integrated and pre-validated, offering a cohesive and functional integration between software and storage, enhancing the RPO and RTO metrics.

What needs improvement?

PowerProtect Data Manager lacks the tape-out functionality, which is important for organizations relying on it for offsite backup. While PowerProtect Data Manager offers a workaround, it's not always accepted, notably by sectors like banking. Additionally, I would like PowerProtect Data Manager to provide microservices and container backup for modern applications.

For how long have I used the solution?

I have been using PowerProtect Data Manager for approximately two years.

What do I think about the stability of the solution?

I find PowerProtect Data Manager to be very stable. It is built over new modern technology with a modern programming language, which makes it lightweight and prevents crashes.

What do I think about the scalability of the solution?

PowerProtect Data Manager can back up an entire existing environment, but the cloud scalability could improve. While it can be deployed over the cloud, it doesn't handle full disaster recovery in the cloud automatically. Users must manually restore and deploy data in the cloud.

How are customer service and support?

Technical support for PowerProtect Data Manager is effective due to its simplicity. Dell is known for good support, providing qualified 24/7 assistance. Unlike NetWorker, PowerProtect's straightforward interface and pre-integrations reduce the support burden.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

If I were to compare PowerProtect Data Manager with competitors, the main comparison would be with Veeam, as both are purely software solutions. Veritas and Commvault integrate with their own hardware.

How was the initial setup?

The initial setup of PowerProtect Data Manager is very simple. It involves a straightforward wizard process, taking less than an hour to complete.

What's my experience with pricing, setup cost, and licensing?

PowerProtect Data Manager is cost-effective, as it is licensed per socket allowing for extensive workload coverage without additional costs. This makes it cheaper than Veeam, which uses a subscription model and licenses per workload.

What other advice do I have?

I would rate PowerProtect Data Manager a nine out of ten because of the missing features, namely fully orchestrated DR to the cloud and the tape-out capability. Overall, I find it to be an excellent solution.

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