I work with Dell PowerProtect Data Manager and Data Domain, which are backup software solutions.
Dell PowerProtect Data Manager
Dell TechnologiesReviews from AWS customer
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Accessing virtual machine backups directly through the hypervisor has streamlined recovery processes
What is our primary use case?
How has it helped my organization?
What is most valuable?
The features I appreciate about Dell PowerProtect Data Manager include the snapshot killer, which is a very good feature, and the ability to access the hypervisor directly to take backups from VMs. I find it most beneficial because of the ease and power of the core backup software. Dell created the backup software from scratch, so they incorporated the most powerful features found in other backup software in the field.
What needs improvement?
Dell PowerProtect Data Manager should add support for Hyper-V and Nutanix VMs, as well as Kubernetes. Additionally, they should support tape library backup capabilities.
For how long have I used the solution?
I have been working with Dell PowerProtect Data Manager for almost one year.
What do I think about the stability of the solution?
Dell PowerProtect Data Manager is very stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
I have no experience with technical support from Dell because I have not deployed it before.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I have worked with Veeam, Veritas, and Commvault. All of them are great backup software.
How was the initial setup?
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
I think the license for Dell PowerProtect Data Manager is the same as other backup software.
What other advice do I have?
I work with a company called Global Brands, and one of their companies is called Direct, which is a Platinum Partner to Dell. I do not have any specific examples to share at the moment. I have hands-on experience on a demo website and I purchase through Dell. I give this product a review rating of 8 because it is a very good backup solution.
For virtual environments using VMware, when customers want to purchase a separate recovery solution from Dell, I recommend Dell PowerProtect Data Manager as the backup software.
Offers seamless integration and diverse deployment options while needing improved market presence
What is our primary use case?
We are selling backup management solutions like Dell PowerProtect Data Manager alongside Data Domain. We use Dell PowerProtect Data Manager for disaster recovery through incremental backups.
What is most valuable?
The management part of Dell PowerProtect Data Manager has improved significantly. We value its backup appliance solution, which can be integrated seamlessly with existing systems when customers choose Dell. PowerProtect also offers both cloud and on-premise versions, eliminating many deployment issues. Additionally, its stability is commendable, with a rating of eight out of ten.
What needs improvement?
The marketing strategy is lagging behind competitors such as CommVault. Dell needs to improve its market presence and communication with customers and solution providers.
For how long have I used the solution?
We have been using Dell PowerProtect Data Manager alongside previous deployments of Networker for many years.
What do I think about the stability of the solution?
The stability of Dell PowerProtect Data Manager is rated eight out of ten.
How are customer service and support?
Dell technical support is good and rated eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Networker and moved towards PowerProtect, although we still face installation issues.
How was the initial setup?
The initial setup is not complex at all, with both cloud and on-premise versions available.
What's my experience with pricing, setup cost, and licensing?
Overall, pricing does not significantly impact our decision. The main concern is the solution itself, presales activities, and positioning it in the right place. Commercial aspects are secondary to technical and marketing considerations.
Which other solutions did I evaluate?
Competitors like CommVault, Veeam, and Data Protector from OpenText are evaluated because they have a stronger market push.
What other advice do I have?
Regardless of competition, we recommend Dell PowerProtect Data Manager when working with Dell solutions. However, we feel more comfortable with competitors due to better communication and marketing. Overall, the market acceptance is less favorable for Dell. The overall rating for Dell PowerProtect Data Manager is seven out of ten.
Users benefit from interactive features and comprehensive reporting
What is our primary use case?
I support a company that leverages Dell PowerProtect Data Manager technology. Ideally, KCB is the client, and I am the one who does the support. We have been working with PowerProtect Data Manager for approximately two years, going on three. The main use cases are backups and recovery.
What is most valuable?
I love that it has an interactive GUI, and it is not complicated to use. I am able to generate good reports when connected with Dell Data Protection Advisor and Networker. It satisfies my customers' scalability needs and provides interactive features, allowing efficient integration. Being able to deploy the right solution that the system can achieve enhances the effectiveness for my customers.
What needs improvement?
The main issue that needs improvement is the support system. When I raise a ticket, it sometimes takes a while to get a response. Scheduling for support calls can be problematic when it does not align well with the customer's availability. Expediting the scheduling of calls and feedback would be beneficial to my interaction with clients.
For how long have I used the solution?
I have been working indirectly with Dell PowerProtect Data Manager for approximately three years.
What do I think about the stability of the solution?
I would rate stability at seven out of ten due to certain user-based and upgrade issues. I and other users sometimes face connection issues and password problems. Making sure the system is properly understood before deployment and handling upgrades efficiently would improve stability.
What do I think about the scalability of the solution?
Dell PowerProtect Data Manager satisfies my customers' needs in terms of scalability.
How are customer service and support?
Delays in feedback and scheduling can affect interactions, but generally, support provides good solutions once engaged. Faster scheduling and better alignment with customer needs could enhance the customer service experience.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Dell PowerProtect Data Manager is fair and can be perceived as a mix of easy and challenging. Proper preparation is essential to handle varying deployment challenges successfully.
What's my experience with pricing, setup cost, and licensing?
The price of Dell PowerProtect Data Manager is generally perceived as reasonable. However, specific figures are not available as I am on the technical side and do not handle costs.
What other advice do I have?
A thorough deployment involves understanding the system's capabilities clearly. My customers must be made aware of what resources Dell PowerProtect Data Manager can handle. I recommend proper research and aligning deployment with customer needs to ensure success.
My total rating for PowerProtect Data Manager is eight out of ten.
Comprehensive integration and user-friendly dashboard enhance data protection workflows
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
Flexible but needs to improve in the area of scalability
What is our primary use case?
The tool is meant for everyone because we get a very flexible system, so we can use the tool at an enterprise level.
I recommend the tool to bigger companies because of the pricing factor and the knowledge you have to acquire after the installation phase.
What is most valuable?
The most valuable feature of the solution is its integrated approach.
What needs improvement?
The tool's scalability has certain shortcomings, making it an area where improvements are required.
The market and technology-driven factors will let the market know of any requirements of the users, based on which the product can add new features.
For how long have I used the solution?
I have experience using Dell PowerProtect Data Manager. I recommend the tool to my company's customers.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a six or seven out of ten.
Which solution did I use previously and why did I switch?
I have not worked with products similar to Dell PowerProtect Data Manager.
How was the initial setup?
If you do not have experience, the product's implementation phase will be a bit complex, but I cannot be sure about it since I operate at a low level, and that is what I feel from my perspective. Sometimes, I meet people, including IT professionals, who have limited knowledge that I built for them. It could not be that easy.
What other advice do I have?
I recommend the tool to others because it is one of the solutions that can be integrated well. It's very easy to integrate the tool with other Dell products, so it works well in an ecosystem.
The tool is easy to integrate with other products and third-party solutions.
When it comes to data management tasks, it is one solution you can use to cover a few other areas. It is better to have one interface rather than a few of them.
I don't see that non-technical people can use this because, you know, at some point, you have to have some knowledge about the server. Non-technical needs to know that it is a tool that is a server-oriented solution. We talk about Dell PowerProtect Data Manager as a kind of service.
I rate the tool a seven out of ten.
Provides good flexibility and data protection
What is our primary use case?
We use the solution to protect data with my appliance storage.
What is most valuable?
The most valuable features of the solution are flexibility and data protection. Dell PowerProtect Data Manager is a good backup solution.
What needs improvement?
The solution should enhance its user interface and make it more flexible. It can be enhanced to be more flexible and usable for customers. The solution should be integrated with other appliances from multiple vendors. It would be better if customers could use other appliances from other vendors along with Dell PowerProtect Data Manager.
For how long have I used the solution?
I have been using Dell PowerProtect Data Manager for five years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Around 60% of my customers use Dell PowerProtect Data Manager.
How was the initial setup?
The solution’s initial setup is very easy.
What about the implementation team?
Fully configuring the appliance takes four days. However, the initial configuration for the solution can be completed within two days. Only one engineer is enough to install the solution.
What's my experience with pricing, setup cost, and licensing?
The solution's cost depends on the storage. Currently, the pricing for Dell PowerProtect Data Manager is more flexible for customers. Dell PowerProtect Data Manager is not an expensive solution.
On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing an eight out of ten.
What other advice do I have?
Based on my experience with multiple projects, all my customers are really satisfied with the management solutions for data protection with artificial intelligence. There are no issues with the solution's AI features. The Dell support team takes care of the maintenance of the solution. If I inform the professional service team in my company, five engineers from the team will handle the maintenance issue.
I would recommend the solution to other users because it is efficient and has more features.
Overall, I rate the solution a nine out of ten.
Stands out for its ease of deployment and management compared to other backup solutions
What is our primary use case?
I'm using Dell PowerProtect Data Manager to manage cloud-native applications, such as those running on OpenShift or other container orchestration platforms. PPDM ensures data stability within container nodes and ports, including persistent volumes. It offers features similar to Valero, facilitating backups for Kubernetes environments. Additionally, PPDM supports virtualization platforms.
What is most valuable?
One notable feature is its robust backup support for Kubernetes and container environments. Additionally, PPDM stands out for its ease of deployment and management compared to other backup solutions. It is highly user-friendly, allowing users to quickly learn and implement backup and restore processes within a week. PPDM represents the next generation of backup software and is comparable to offerings from other vendors. Furthermore, PPDM prioritizes security with various access controls, such as user and database access controls. Its deployment tool is also known for its simplicity.
What needs improvement?
PPDM requires further development. It is primarily integrated with DevOps systems. However, given the rapid growth and introduction of various technologies in the marketplace, PPDM needs to expand its compatibility and integration with a broader range of technologies. While it can handle backups with technologies like Elasticsearch, there may be a need for better integration with standard DevOps tools for smoother backup processes.
For how long have I used the solution?
I've been using Dell PowerProtect Data Manager for a few years.
What do I think about the stability of the solution?
The solution's stability is good. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
There is no restriction to scale it. It's very easy because GPDM only supports it for virtualization platforms.
How was the initial setup?
The initial setup is straightforward. You can install PPDM in one day. The deployment process depends on your cloud provider. You'll start by accessing their site. You'll need a bundled setup file to initiate deployment. You can deploy this on vCenter, where it will access your files from either your local computer or your data store. This process usually takes around one to four hours to implement and configure the platform. Once deployed, you only need to define your network and some hosted datastore configurations.
What was our ROI?
PPDM is very helpful in providing numerous high-quality services for the entire platform. It's crucial to use PPDM for all components and hypervisor systems.
What's my experience with pricing, setup cost, and licensing?
The pricing is very competitive. Additionally, it's pretty feasible to acquire the DTS platform.
The licensing for Dell PowerProtect Data Manager depends on your specific environment. You can obtain pricing based on your front desk capacity or the socket license. For instance, if you have multiple products requiring backup or are running five hosts on the hypervisor platform, two licensing options are available. Each option aims to be more cost-efficient for the customer, and the decision is made in collaboration with Dell.
I rate the solution's pricing an eight out of ten, where ten is the highest and one is the lowest.
What other advice do I have?
We are using PPDM to manage our banking customers' data. Additionally, we leverage our private financial cloud infrastructure. PPDM is compatible with and meets the regulations set by banking supervisors and government systems.
Overall, I rate the solution a ten out of ten.
A tool that offers good capacity management and product management
What is most valuable?
The most valuable features of the solution are overall capacity management and product management, which are really good for protecting data assets.
What needs improvement?
A lot of improvement is required in Dell's first level of support.
In the future, the product should be able to fit into a hybrid infrastructure. It should be more of a single solution to meet all your hybrid infrastructure needs rather than having different solutions.
For how long have I used the solution?
I have been using Dell PowerProtect Data Manager for a few years. I am a customer of Dell.
What do I think about the scalability of the solution?
It is a scalable solution.
A team of almost 50 people uses the tool. All the 50 people who use the solution are administrators.
My company does not plan to increase the use of the solution in the future.
How are customer service and support?
The solution's technical support is good. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company works with the servers and storage tools from Dell.
How was the initial setup?
The product's initial setup phase was easy.
What was our ROI?
I have not seen any return on investment in our company from the use of the solution.
What's my experience with pricing, setup cost, and licensing?
The product is offered at a very competitive price in the market.
The compression and deduplication functionalities in the solution ensure that my company is able to save some costs.
What other advice do I have?
I am satisfied with the product.
The tool streamlines our company's data backup and recovery processes since the solution fits into our landscape and portfolio, especially with what we have in our infrastructure, and it actually helps us comply with data regulations. The tool protects critical data by dealing with areas like unauthorized access.
I don't have hands-on experience with the product to be able to comment on how its UI enhances our company's data management tasks. The tool is majorly used in our company's operations team. I only work on certain projects and help the teams to deploy the product.
The tool has the ability to handle growing data volume since my company has not faced any scalability issues since we were able to manage areas like sizing and future capacity expansion. To date, my company has not found any scalability issues with the product.
It is a good product that fits in the latest infrastructures very well. If you have legacy products in your environment or data centers, then it is better to consider some other product other than Dell PowerProtect Data Manager.
I rate the overall tool a seven or eight out of ten.