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External reviews

4,043 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Education Management

Great for scheduling

  • January 12, 2017
  • Review provided by G2

What do you like best about the product?
I love using HootSuite to schedule posts for my classroom twitter.
What do you dislike about the product?
Sometimes all the features do not work 100% on my district network.
What problems is the product solving and how is that benefiting you?
I can keep my students and parents updated when it's convenient for me.


    Susan B.

Good tool, could be more user-friendly

  • January 11, 2017
  • Review verified by G2

What do you like best about the product?
I do like that Hootsuite allows you to add multiple tabs and organize them however I like. It allows me to create a workspace that makes the most sense to me, while some platforms don't allow that kind of flexibility. It's also fairly easy to connect profiles and schedule content. I love that you are able to set up different feeds in which you are able to share from to your different profiles, that has been a life saver for me.
What do you dislike about the product?
Hootsuite can be very glitchy. There are often times the feeds don't load up right away or more post that I'm in the middle of closes and the text is deleted. It's also difficult to create ongoing campaigns and the scheduler goes by every five minutes. I would rather be able to type in the time so things aren't posting at exactly five-minute increments. The analytics section leaves a lot to be desired as well.
What problems is the product solving and how is that benefiting you?
I am a social media community manager so am always looking for the best ways to organize and send out content. Hootsuite does help with organizing those feeds and allowing me to post from other feeds.
Recommendations to others considering the product:
Play around with it for a while, it takes a bit to get used too for sure. It is good for social media monitoring but you will most likely need to use other tools for analytics. Thankfully most platforms offer that for you and is much more accurate than hootsuite.


    Melissa K. H.

Hootsuite

  • January 11, 2017
  • Review provided by G2

What do you like best about the product?
I like that Hootsuite allows you to see content posted from different geo-locations, and that there is the opportunity to set up different filtered views depending on your needs.
What do you dislike about the product?
The interface could definitely use some work when it comes to UX best practices!
What problems is the product solving and how is that benefiting you?
Social media management is our primary use for Hootsuite.
Recommendations to others considering the product:
Consider your needs carefully-- Hootsuite is a good program but Pro offers many capabilities that you may find crucial!


    Justine P.

Good tool for scheduling

  • January 11, 2017
  • Review provided by G2

What do you like best about the product?
Can collaborate with large teams and multiple posters, almost functions as an editorial calendar of posts viewable by all, can schedule out as far in the future as you like which is most convenient.
What do you dislike about the product?
Would like to update interface for maximum convenience. Seeing posts in pop up window previews.
What problems is the product solving and how is that benefiting you?
Scheduling all social media in one place with multiple posters without need for large, unwieldy internal spreadsheets.


    Marketing and Advertising

Affordable Solutions for Small Business

  • January 11, 2017
  • Review verified by G2

What do you like best about the product?
Hootsuite makes it easy to manage social media accounts across multiple platforms. Posting to duplicate platforms and altering content to suit each space is simple and easy with this great tool.
What do you dislike about the product?
Posting is sometimes tedious and buggy. Uploading content via csv is frequently difficult.
What problems is the product solving and how is that benefiting you?
I use Hootsuite to manage multiple social media accounts for my business and other small businesses.
Recommendations to others considering the product:
Evaluate all your options and compare the price to what you get. This software isn't as user-friendly as some other options, but the price-point is reflective of it's limitations, particularly in reporting.


    Non-Profit Organization Management

Hootsuite

  • January 11, 2017
  • Review verified by G2

What do you like best about the product?
I love that I can see all three platforms at once. That I can schedule facebook, twitter and instagram at once. It's easy to review what you have scheduled to make sure that you are keeping the message and branding consistent.
What do you dislike about the product?
It seems like facebook doesn't give as much traffic to posts from hootsuite. You need to pay if you manage more than 3 social media accounts-this could be a negative for larger companies.
What problems is the product solving and how is that benefiting you?
I am solving the problem of not being on facebook 24/7. By scheduling the posts I am able to keep a steady presence.


    Higher Education

Hootsuite is alright.

  • January 11, 2017
  • Review verified by G2

What do you like best about the product?
I love the articles they produce for starters. But also, I'm thankful to have a way to easily schedule Instagram posts. The notification just pops up on my phone and I can, with only a couple clicks, post. It's nice for when I need to post outside of work.
What do you dislike about the product?
There have been quite a few glitches. I might miss a post because I never get the notification. Or, if you open the app at the exact time it wants to send you the notification, it might delete your post or postpone it.
What problems is the product solving and how is that benefiting you?
We don't really use Hootsuite other than to publish posts. It's given us the ability to post to Instagram at high-traffic times easily.
Recommendations to others considering the product:
I'm sure if you are using the paid services, it'll be great. They seem to have great customer service.


    Christine D.

Hootsuite Review - Gulfstream Communications

  • January 11, 2017
  • Review verified by G2

What do you like best about the product?
Hootsuite is a platform we use to schedule social media posts in the future. We love how simple it is to use and teach someone else how to use. It saves us time and allows us to schedule posts for weeks/months in advance so we are always ahead of things. I don't know what we would do without it.
What do you dislike about the product?
There isn't anything we dislike about Hootsuite. It is a game changer and we will continue to use it for years. If I had to pick something very minor, I would say that I wish the scheduling posts box was just the tiniest bit larger. We have a few older employees that have trouble understanding the concept and it would be a little easier to show them if they could see the box better. That is the only problem we have ever come across while using Hootsuite.
What problems is the product solving and how is that benefiting you?
We benefit by scheduling posts in the future. We can be weeks ahead of the game and never have to worry about missing a post that a client has paid for. This keeps our social media accounts up to date and highly active.
Recommendations to others considering the product:
You will not regret it! It does everything you could want it to do and more. The fact that you can view current posts, current tags by others AND schedule future posts-- what more could you want. Hootsuite makes the social media life simpler.


    Education Management

Director of Communications/PR

  • January 11, 2017
  • Review verified by G2

What do you like best about the product?
Easy to set up and use
Dashboard allows for a clear view of different channels
What do you dislike about the product?
Cannot distinguish between Twitter-specific terminology or characteristics and non-specific, so a post to both Twitter and Facebook ends up looking a little odd on Facebook.
What problems is the product solving and how is that benefiting you?
Always trying to increase engagement with audiences.


    Marketing and Advertising

Great tool for Scheduling Posts

  • January 11, 2017
  • Review verified by G2

What do you like best about the product?
I love utilizing the streams to manage social media posts. Hootsuite makes it easy to connect to accounts and to view what is going on in the different social media networks.
What do you dislike about the product?
Accounts often become disconnected and at times it is a few days before we realize that posts are not going out as intended. Additionally, the view of a post with the thumbnail does not give a good sense of what the post will actually look like on Facebook or Twitter. This is certainly an area for improvement.
What problems is the product solving and how is that benefiting you?
We use Hootsuite now for managing Twitter specifically. Monitoring hashtags, keyword searches, and lists. This makes it easy to RT, mention and stay on top of different conversations.
Recommendations to others considering the product:
Hootsuite has a great educational platform too as a way to expand your knowledge regarding social media and digital marketing. It is a close rival to Hubspot when it comes to education.