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Makes Data Compliance easy
What do you like best about the product?
Easy to use, Good UI, integrated with most enterprise tools, and solid support team. We're overall happy with our decision to use Transcend.
What do you dislike about the product?
We have a lot of internal tools that don't directly integrate with Transcend which has slowed us down a bit in terms of leveraging Transcend fully.
What problems is the product solving and how is that benefiting you?
Primarily automating our ability to comply with GDPR / CCPA, and more generally manage peoples PII requests.
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An amazing tool for keeping all platforms/systems in one place to ensure nothing is missed
What do you like best about the product?
Before Transcend, we would take requests one by one and delete their data from the few sources we could access. However, this did not include all sources, leaving some of the customer's information still on hand. Transcend has created a much-needed product/service to streamline the ability to ensure that all information from all platforms/systems is deleted when requested.
What do you dislike about the product?
Some companies don't have the integration needed for the connection to be automatic which can cause some extra work on our end to get data removed. In all, it's still less work than what we would've had to do if we didn't have Transcend. We would love to see more companies create an integration with Transcend to help automate the entire deletion process.
What problems is the product solving and how is that benefiting you?
Transcend is helping us ensure all of our customer's data is deleted when they specifically request. They have given us a process that was very much needed to respect our customer's privacy requests.
Transcend
What do you like best about the product?
Smooth interface and admin console. Support was helpful with setting up Transcend. I set up the SSO config for this product. I cannot say how this product compares to competitors.
What do you dislike about the product?
I don't really have any complaints. The product works as expected. I haven't found anything that could be better and I don't have any thoughts about how the product could improve.
What problems is the product solving and how is that benefiting you?
Data visualization/privacy. I am not directly involved with the operation of this app so I can not comment on the financials. It is still new in it's implementation.
Recommendations to others considering the product:
A worthwhile platform
Transparency for the win!
What do you like best about the product?
I really appreciate how they stay comitted to their promise of improving customer relationships through respectful and compliant data transparency, consent, and control.
What do you dislike about the product?
Nothing really. I really enjoy the company!
What problems is the product solving and how is that benefiting you?
Privacy at the forefront, always.
Loved the over all features present in it. Makes it easier to navigate through.
What do you like best about the product?
Bulk Request Coordinator & Email Templates
What do you dislike about the product?
I guess everything is good. Maybe using Transcend down the line I might find something that I may dislike but as of now, it's perfect.
What problems is the product solving and how is that benefiting you?
I have not started it using it to solve problems yet. I'm yet to get started.
Very comprehensive, user friendly and easy to use.
What do you like best about the product?
I like how straight to the point it is, how the design is very simple and easy to look at, how easy it is to find information I need and how all buttons are easy to understand.
What do you dislike about the product?
I would say some processing improvement is necessary, the overall speed of processing requests. Would love to see it behave faster and would also love for it to be easier to find support on the platform.
What problems is the product solving and how is that benefiting you?
Normally we use Transcend to track requests for account deletion that our users either ask us to do for them or do it themselves and want to hear updates. I mostly use Transcend to either submit an account for deletion or see it's status.
Automate control to privacy
What do you like best about the product?
Fast and collaborative support. Easy integration and use
What do you dislike about the product?
Would have liked to have SMS marketing unsubscribe
What problems is the product solving and how is that benefiting you?
Automate data privacy requests
A huge time saver for our Data privacy team
What do you like best about the product?
Before Transcend, it took us a few hours to process and compile data privacy requests from our customers or perform data deletion requests from our systems. With Transcend, the processes are now all automated and the whole process requires a few minutes to complete by us, while Transcend does all the heavy lifting for us
What do you dislike about the product?
Transcend is still a bit younger company and as such, the product may not be as polished as one would wish. Mostly in regards to some integrations or implementation to less known cloud providers. Transcend is constantly adding more integrations though and their support team was always there to help us to resolve any technical challenges, even on a shared Slack channel.
What problems is the product solving and how is that benefiting you?
We mostly use Transcend to provide customers with information about what data we store about them in our internal systems or with our vendors as well as performing data deletion requests using Transcend. We are also currently exploring their Consent manager feature.
Easy and intuitive platform for our team
What do you like best about the product?
Transcend offers a really clean and simple user interface. My team is able to get through thousands of requests a month and the options to complete tasks are straightforward and, again, intuitive.
What do you dislike about the product?
It's a really uncomplicated system, however, understanding what each step in the Progress tracker meant did take a bit of learning. The guidelines are pretty clear and easy to understand now.
What problems is the product solving and how is that benefiting you?
Transcend has streamlined our team's efforts in taking care of accounts in a quick and efficient manner. We've been able to cut down on time spent working through tickets and supporting people much faster.
Great Product & Support
What do you like best about the product?
It was extremely easy to implement their consent manager. Following the instructions given to us we were able to get it up and running in our staging environment in a few hours, the team at Transcend has been accommodating - they are responsive on our shared Slack channel and over email.
What do you dislike about the product?
There have not been any critical pain points that I've encountered yet.
What problems is the product solving and how is that benefiting you?
The privacy center has made our life much easier - could not imagine life without it. We were able to achieve expedited compliance and reduce our engineering effort. The consent manager also saved us from a big engineering lift.
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