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Probably one of best tool for data deletion and privacy
What do you like best about the product?
The top features I like are its configuration UI, not just easy but also has documentation and steps clearly described. Adoption and support team members are committed to helping and walkthrough.
What do you dislike about the product?
I wish I can configure it for sandbox vs production environments for the platforms. The deletion request processing trails could be better, for example - Notification for the request is not clear to who is it sent.
What problems is the product solving and how is that benefiting you?
We use Transcend for both data privacy and deletion request. One feature that came out of the box was reporting. Which is cool. Also, this has saved us a lot of time keeping data deletion requests orchestrated in one place.
Recommendations to others considering the product:
We researched on more than 4 tools and even estimated implementing ourselves. Transcend is a better value proposition than any other solution in market including building ourselves. So I highly recommend Transcend.
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Streamlined process for data privacy removal
What do you like best about the product?
Transcend is a very easy to use and user-friendly tool for managing erasure of user data through an efficient process. I love how simple and quick it has been to integrate into our services!
What do you dislike about the product?
Nothing! It's been a great product so far
What problems is the product solving and how is that benefiting you?
Our team is currently using Transcend for user erasure requests. It would've been so much more challenging to build this tool from scratch. Thankfully we didn't have to!
Made the GDPR compliance process simple and painless. Support could not have been better
What do you like best about the product?
I'm a software engineer, and this is the 2nd time I've been involved in implementing the code side of GDPR compliance. It is a complicated maze to navigate and in hindsight the first implementation had some holes. Transcend made it so simple -- really just bind a few webhooks and listeners and we're good to go! They took care of 3rd party integrations with our Billing and Sibscription service (ChargeBee in our case). Additionally, but maybe even more important than the simplicity was the level of support -- above and beyond. Again as a software developer, it's not unusual to wait days for technical hurdles to be addressed, and sometimes they don't -- you have to work around the 3rd party product. Transcend support was amazingly fast, responsive, and accomodating -- TBH it was like they were as invested in us getting this right as we were. Outstanding company!!
What do you dislike about the product?
Nothing to dislike. This could not have been a better experience as a software developer
What problems is the product solving and how is that benefiting you?
GDPR Compliance
Recommendations to others considering the product:
If you are looking for a service to help you achieve GDPR compliance quickly and easily, start by looking at Transcend
Transcend is changing my life as a customer support agent
What do you like best about the product?
I love how Transcend is one of the most user-friendly tools I use on a daily basis. It is super accurate and the reports are very easy to comprehend. It is also extremely easy to stop the process when the user has made a mistake so it has helped our users a lot by not making the process as difficult as other platforms.
What do you dislike about the product?
There is nothing I personally dislike in the product, for me has always worked perfectly.
What problems is the product solving and how is that benefiting you?
We are helping users delete their accounts and with Transcend we can see the entire process and the report on the entire process and make changes until a certain part of the process is done.
Transcend review
What do you like best about the product?
Transcend and the automation process makes our work more organized and coordinated and let us focus on other goals
The tool is easy to use and intuitive
The tool is easy to use and intuitive
What do you dislike about the product?
Frequent technical issues, requests often get stuck in compiling, which in most cases requires help from Transcend team and can't be fixed by our team
What problems is the product solving and how is that benefiting you?
Transcend and the automation process makes our work more organized and coordinated and let us focus on other goals
Our customers are satisfied with a provided help and almost immediately giving them a solution
Our customers are satisfied with a provided help and almost immediately giving them a solution
Simple and easy
What do you like best about the product?
Transcend currently manages our data deletion requests; it’s a straightforward solution that does what we need it to do! The team has also been rapid and responsive whenever we’ve had questions come up.
What do you dislike about the product?
Nothing at the moment! Whenever we've had a new integration that needs set up, it's been a quick and easy process!
What problems is the product solving and how is that benefiting you?
Data deletion and erasure requests
Powerful tool to streamline Data Subject Requests.
What do you like best about the product?
The automated workflow for managing data deletion requests cut down manual work for our operations team. Once everything is set up, there is very little additional oversight needed to keep things running smoothly.
What do you dislike about the product?
The integration was a little bit trickier than expected due to our companies unique needs, but the Transcend team was very helpful and responsive to guide us throughout the process and launched many new features to support our personalized use cases.
What problems is the product solving and how is that benefiting you?
Keeping up in the changing regulatory environment requires us to pay careful attention to our users' data rights across multiple internal and 3rd party systems, while at the same time ensuring a positive user experience. Transcend has allowed us to outsource many of pain points of this process while allowing enough fine tuning to support our business and brand requirements.
Great company
What do you like best about the product?
Ease of use and the open style of communication for changes/updates.
What do you dislike about the product?
I'm not exactly sure HOW to use everything or why in most cases.
What problems is the product solving and how is that benefiting you?
Keeping data easily visible and translatable. Saving time and diminishing confusion is a considerable benefit indeed.
Awesome tool to manage privacy features, easy to manage and quick initial set up
What do you like best about the product?
The best part of Transcend in our case has been the ability of our business teams to fully manage the set up, configuration, workflows, branding and more - all without any involvement from our internal tech teams.
What do you dislike about the product?
I don't have any specific dislike. Transcend doesn't solve a huge range of features (at least not that we are using) but for the features it specializes in, it does them excellently.
What problems is the product solving and how is that benefiting you?
We use it to manage/organize incoming customer privacy requests. Automate the workflows behind those requests. And also for displaying our privacy policy and related documents.
Recommendations to others considering the product:
Transcend has a great support team, and it is very beneficial during setup and throughout the relationship.
Awesome app.
What do you like best about the product?
I like the user-friendly nature of the app.
What do you dislike about the product?
None at this time. Everything seems to be working as expected.
What problems is the product solving and how is that benefiting you?
Privacy issue. Through the platform, we are ensuring that our company's privacy is up to date.
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