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I don't have to think about tracking GDPR requests anymore
What do you like best about the product?
My compliance team has one place to track the completion of requests. We don't have to coordinate in email, slack, JIRA, etc to get it done.
What do you dislike about the product?
We have hit a few issues configuring the tool to suit our needs. Transcend supports many different steps in the workflow, so we have needed their help to get things running efficiently. They have been helpful and responsive through our adoption.
What problems is the product solving and how is that benefiting you?
GDPR requests are easier to track. We don't worry about violations anymore.
Recommendations to others considering the product:
If you run into any issues, get help directly from the Transcend team.
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A great privacy and data tool
What do you like best about the product?
I love using Transcend. The system is fully automated and straightforward.
I use it all the time for work, from access to deletion requests and more. It's an overall great tool for privacy and data.
I use it all the time for work, from access to deletion requests and more. It's an overall great tool for privacy and data.
What do you dislike about the product?
There isn't anything that comes to mind.
What problems is the product solving and how is that benefiting you?
Most of my usage for Transcend is for user deletion requests. Transcend has made the process simpler and faster which leads to great customer satisfaction.
Recommendations to others considering the product:
I would definitely recommend Transcend for data managing and deletion because it's fast, easy to use and the support is great.
Amazing tool
What do you like best about the product?
The fact that we are able to check the account deletion status and let the customer know exactly how much time the deletion and erasure of accounts.
What do you dislike about the product?
The fact that many times customer request erasure of accounts and the process expires
What problems is the product solving and how is that benefiting you?
Transcend is able to perform steps of account deletions on customer behalf and support agents do not need to delete the account on their side.
Flexible system with great service
What do you like best about the product?
Transcend gives us a roadmap to scale our privacy processes across our current business landscape and into the future with mergers and acquisitions. We would have a difficult time tackling privacy without Transcend. Customer service is some of the best I have experienced!
What do you dislike about the product?
Not a lot to dislike, it is a newer product that has some quirks but as bugs or issues are found fixes come very quickly.
What problems is the product solving and how is that benefiting you?
We are automated our DSAR process with Transcend. The benefit is automation, people are able to focus on their job not on fulfilling DSAR requests.
Great support team and a tool with a lot of potential
What do you like best about the product?
Transcend made our team's work-life much better, it is able to provide automated solutions which make the team save quite some time. Moreover, I think they have a great support team, they are always available to clarify doubts over email or chat channels and to provide you with solutions tailored to your needs. I appreciate that they never exclude the possibility to make something happen, upon a client's request. Also the reporting piece is quite nice, I appreciate that you can download a report with just one click and you don't need to wait extra time to have it downloaded on your laptop.
What do you dislike about the product?
There is nothing that I can say I dislike. Perhaps, the one thing I would develop further would be the look of the dashboard which seems still too "simple" and in the staging phase, however, the functionalities in there work perfectly. It's just about the look, otherwise, the dashboard works smoothly and it's also very easy to learn how to use it.
What problems is the product solving and how is that benefiting you?
We have automated our Data Subject Access Rights module thanks to Transcend, coming from a more manual process. The main benefit so far has been saving a lot of time and cutting on repetitive, manual, actions done by agents.
Recommendations to others considering the product:
Just ask for what you need and for sure someone from the team will support you to see if there's anything they can do.
User friendly and effective
What do you like best about the product?
It is very user friendly and automates work our team previously had to do.
What do you dislike about the product?
I do not have any complaints to document.
What problems is the product solving and how is that benefiting you?
Managing privacy requests and consent.
Transcend Ania
What do you like best about the product?
The flexibility and cooperation with the Transcend team. i appreciate their openness to innovations and suggestions.
What do you dislike about the product?
the layout of the page, it seems to be cold and it requires to move the bar at the bottom of the page to see all columns
What problems is the product solving and how is that benefiting you?
The automation of the repetitive requests, saving in time of the team.
The security you need
What do you like best about the product?
I work in a large company that has many moving parts and pieces. Trancend allows us to be prepared for anything in the privacy world that may arise in the future.
What do you dislike about the product?
It is pretty challenging to think of anything that I dislike about Transcend.
What problems is the product solving and how is that benefiting you?
Giving users the power to own their data and control its publication. Allows our team better bandwidth when dealing with new privacy request requirements.
Transcend has been a great partner and enabled us to be compliant with all CCPA obligations.
What do you like best about the product?
The Transcend privacy portal is great, but even more so, I enjoy their team. They are very thorough and responsive.
What do you dislike about the product?
At this point in time, I do not have any dislikes of Transcend. They continue to improve product.
What problems is the product solving and how is that benefiting you?
We have become CCPA compliant with Transcend and have met our other privacy/data sharing obligations, which is critical for a FinTech company.
Recommendations to others considering the product:
Just take the plunge. You won't regret it.
A quick and easy tool to use.
What do you like best about the product?
The UI is super simple to understand and navigate through.
What do you dislike about the product?
There is nothing to dislike about my past interactions.
What problems is the product solving and how is that benefiting you?
Using transcend to manage and usually delete user data. The process is quick and painless
Recommendations to others considering the product:
Just do it
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