What do you like best about the product?

The ease of use and ease of integrations are what make this so valuable to us.

What do you dislike about the product?

The lack of customization that I am aware of.

What problems is the product solving and how is that benefiting you?

Onboarding contractors and internal training and education.

Recommendations to others considering the product:

Ensure that your entire internal team is involved in the use of Northpass.

What do you like best about the product?

I like that we can easily maintain our courses from the admin interface. I like that most of what we need to do is done via configuration and I like that we can customize as needed. And I especially love the Northpass team! They have been a dream to work with.

What do you dislike about the product?

I wish we didn't have to build out custom code to implement functions that I expect to be built-in relatively soon. (But at least it's possible!)

What problems is the product solving and how is that benefiting you?

We needed an enterprise level LMS that will scale with us as we grow, provide a stable learning environment for a large number of customers, be customizable so that we can put our own company touch on our courses and be easily manageable.

Recommendations to others considering the product:

If you are looking at Northpass, I suggest playing around with it. Try to implement something simple. That's the best way to understand how it will work for you.

What do you like best about the product?

We've been using Skilljar for the past three years and can't imagine switching vendors. They are a true partner in helping us realize our vision for educating our users. They are also some of the kindest, most helpful people that truly care about their customers. I love their annual conference and their webinars/coffee chats - creating the space for their customers to connect and share best practices.

What do you dislike about the product?

It's been a few years since we created our Skilljar instance, but at the time the out-of-the-box solution was not customizable enough nor did it satisfy our needs without getting a product engineer to customize the CSS. We hired a contractor to build it for us and ended up with a great LMS for our customers. I would imagine that by now there are most options for changing the styling without having to do what we did or at least the process for doing it is probably easier.

What problems is the product solving and how is that benefiting you?

We have two Skilljar instances, one for customer education and one for internal training. Before these were in place, we had to do a lot more instructor led training and everything felt very manual and not at all scalable. Now our customers and employees can do the majority of their onboarding and training in our LMS solutions, saving us time and money. It also allows us to focus on creating education programs that truly help with adoption.

What do you like best about the product?

Skilljar is relatively straightforward to build and implement, which is so helpful when you find yourself in the driver's seat as a project manager and/or content manager. The customer success team is also very helpful in setting up, rolling out and answering questions and sharing resources. They provide lots of helpful training and materials to help you internalize the information. Their customer success team truly wants to see you succeed and are there through the most crucial first steps and they listen and respond to requests very well.

It has a multi-course pathway structure that can be applied to any role in your enterprise, ending with a certificate that goes on a LinkedIn profile. It integrates and plays well with many other platforms such as Salesforce, Zoom and Survey Monkey. These features make using it as a learner or administrator a big plus.

We haven't had a chance yet to dig into analytics but are excited to check them out after our hard launch date.

*edit* Returned after hard launch to update this part. I have looked through analytics and while I still don't have the best grasp of them I would say they are overall quite useful from the Skilljar dashboard side. You can see the # of people registering for courses and their completion rate as well as quiz scores. Our Customer Success person is working with us to better understand this data.

However, our Salesforce integration didn't quite meet expectations. Skilljar does hook in very easily (our dev team said it was the easiest integration they had ever done) and show how each contact in Salesforce is doing in Skilljar, however, what it doesn't do is let us view that student data in groups.

Since our customers are classified by school district, that would be our logical way to group the students and see if their completion of training led to lower churn but the standard integration does not roll up contacts by group and our team has limited resources to write custom code to make that happen.

Unfortunately, that brings us back to square one in terms of linking lower churn to training completion. We still have those metrics in other ways but hoped that the Skilljar to Salesforce integration would make it less clunky to show that our customers who completed training churned less.

Back to things I like though, they just added an engagement email feature which is super helpful! They implement improvements often and do seem to be listening to what customers are asking for.

What do you dislike about the product?

While Skilljar's administrator interface is simple to use, it is not the sexiest looking thing when compared to the more expensive options.

From the end-user standpoint, the out-of-the-box UI also leaves much to be desired visually. However, if you have someone who knows how to code then they can insert code to customize it and make it look a little more polished.

Another thing I dislike is that there really are no social learning features. Other platforms have badges and scores and discussion forums and things of that nature but Skilljar doesn't. Something I would love to see is "social proof" features that show the user how they performed/behaved compared to others in their org.

What problems is the product solving and how is that benefiting you?

With Skilljar we are now able to reach all of our customers with a standard certification track with quizzes when before we just had a video library. This alone offers a great deal of value to our customers but on top of that we are able to use our customer success and sales teams to have insights into their customers like never before.

We have always wanted to offer a certification pathway because we know that those customers who utilize our standard on-site training renew at higher rates so we are confident that we will have less churn as a result of our certification pathway yet are still working on the hard data points to show this ROI.

We are also learning a great deal about good customer success and customer education practices ourselves as Skilljar is a great model for excellent customer success!

Recommendations to others considering the product:

Set up a call with someone there and ask them to take you through the platform itself and answer your questions. You should ask them for examples of low to high effort implementations of Skilljar by their customers so you can know what to expect and how much effort it will be to get yours to look that way.

Know that the fewer resources that you can wrangle in your org, such as web developers, project managers, content developers, etc., the less you'll be able to accomplish when it comes to building content, SSO builds or customizing content. The out-of-the box experience isn't bad it's just a little less sexy.

What do you like best about the product?

The platform is fairly intuitive. The implementation manager assigned to us has been great and able to accommodate some of our needs and requirements within reason. The ability to create various catalog pages and courses while also being able to set the visibility is helpful. You can also set up specific catalog views based on your learner groups/segments. Building courses is fairly simple and offers a lot of flexibility and possibilities with the types of content you can add and how you can build out your course. New features are continually being added to the platform which offers more functionality or improves upon an experience. Support team are always very cheerful and ready to help. I like that Skilljar is a thought leader in the customer education space through their webinars, conference and guides. Based on that, they are a good vendor to partner with if you are looking to grow your customer education program.

What do you dislike about the product?

I don't particularly dislike anything, but one thing that we wish was better is the quiz functionality. It's time consuming and pain staking to build a long exam and having some time saving features would go a long way to making it a better user experience.

There are other little nuances of the platform that make us wonder why it is like that, but the team at Skilljar are open to feedback. Having an element of gamification/badging would have been neat. Native analytics could be more robust but am excited to see what data analytics are possible when integrating with some of our other reporting tools.

What problems is the product solving and how is that benefiting you?

Making on-demand learning more accessible to our customer base. We recently launched certification and Skilljar has made it easy for people to access it. Next steps will involve bringing live training to the platform.

Recommendations to others considering the product:

If you have Salesforce as your CRM, the integration with Skilljar is very powerful.

What do you like best about the product?

It's very easy to add text lessons, videos, and SCORM to Skilljar. I love how easy it is now to create catalog pages with courses broken into lessons and sections.

What do you dislike about the product?

In my experience, I have nothing to complain about!

What problems is the product solving and how is that benefiting you?

My clients have used Skilljar for educating customers, partners and even internal employees on product knowledge.

Recommendations to others considering the product:

Skilljar allows for lots of flexibility, so think about how you want to report on users' behavior when deciding how to break content down in courses and lessons.

What do you like best about the product?

Content creation contains comprehensive options for media, formatting and customizing look and feel.
Custom domains, SSL, SSO all provide a great user experience.

What do you dislike about the product?

Still some limitations in quizzes, specifically around the functionality of question pools and options for navigation and completion.

What problems is the product solving and how is that benefiting you?

Software training for our new customers and experienced end users

What do you like best about the product?

Skilljar is a very easy to learn interface, allowing training to be up and running in a short amount of time for our users. We have also enjoyed really great service from our customer service team, including monthly and quarterly reviews.

What do you dislike about the product?

The only thing I can think of is to allow client-level changes to student records.

What problems is the product solving and how is that benefiting you?

We have a very small client engagement team for a product that is brand-new to an industry that has longstanding alternatives that everyone understands and knows how to use. Integrating the Skilljar training platform has allowed us to increase our bandwidth for training and new user intros.

Recommendations to others considering the product:

If you're looking to expand your team's bandwidth, you can't go wrong with Skilljar! It's easy to use, understand, and implement. Clients love having access to it anywhere and any time, and the ease of using the platform. It allows their team to take on the role of "train the trainer."

What do you like best about the product?

Skilljar's program is highly customizable and the team at skilljar is easy to work with. The have been able to custom design a learning curriculum and automate to synchronize information with in-house servers. Customers have an easy time accessing courses and completing required lessons/courses and quizzes. Connecting the Skilljar template with API's has been fairly easy too! Our contact at Skilljar (Ana Mays) has been very helpful and responsive. We have also been able to get Skilljar approved for use by Mitsubishi headquarters which is very difficult o do. The implications of this mean the security measures for the content are high enough that a corporation with thousands of employees and highly confidential information has approved Skilljar's protective means. A big accomplishment to say the least.

What do you dislike about the product?

There is a learning curve in creating the courses and being able to publish them effectively. Much of this is user based however. Analytics are great - couldn't really determine a way to improve that portion, though custom reports could be an interesting idea similar to pivot tables. Downloading data is difficult - specifically exporting to excel (unless I just don't know how)

What problems is the product solving and how is that benefiting you?

We have been able to synchronize manual processes using 3 different systems into a fully automated process. This saves roughly 2 days per week for one of our admin members and makes in-class scheduling a snap. Working through the 2-way communicating API now to finalize the data transfer for automation has been relatively easy, but mostly because the size of our company - I have an IT team to perform the required actions on our side.

Recommendations to others considering the product:

Consider API implementation from the beginning rather than as a after thought. Also consider smaller, easy to digest lessons that are easy to understand and to the point. Developing appropriate material along with the skilljar template makes the end result a winner.

What do you like best about the product?

It's easy to spin up, customize the front end, and give users a modern experience.

What do you dislike about the product?

The concept of a certification quiz isn't distinguished from a regular quiz so reporting on certifications is a bit manual.

What problems is the product solving and how is that benefiting you?

Customer education at scale. We've been able to train a number of users we otherwise wouldn't have been able to and be sure that they've completed what we believe is critical to success on our platform.

Recommendations to others considering the product:

The tool is wonderful but you must be prepared to manage the content it holds - that's the real battle. Take an iterative approach and don't try to boil the ocean. Don't fret over content quality initially, you can invest in production value once you know what works and how long it will be relevant.