Skilljar by Gainsight
GainsightReviews from AWS customer
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Great, personalized experience
What do you like best about the product?
The team & that for the most part the platform is pretty intuitive for how complex it needs to be.
What do you dislike about the product?
The most difficult part for me is the technical understanding of the platform - but I lack knowledge about integrations etc.
What problems is the product solving and how is that benefiting you?
Offers High quality content to coaching customers - helps the coaching community grow and helps us share our proprietary content. Helps coaching clients and others with their growth and development.
Northpass is Fantastic!
What do you like best about the product?
Northpass is customizable to your needs and allows users to make it exactly what they need. We've heard many positive comments from our clients about their experience with the platform, and we've been able to provide a fantastic learning opportunity to our users. The service is also fantastic. We've worked with Nergis, and she's been prompt, helpful, and essential to our success with the platform. Additionally, the Support Team is responsive and always there to answer a question.
What do you dislike about the product?
The customizations in Northpass are fantastic, but the Learning Paths and communication tools are still two spaces where they're growing. I'm excited to see the growth there, and I'm excited to use the improved functionality.
What problems is the product solving and how is that benefiting you?
We can now provide an online, self-guided educational academy for our clients. It's been a dream of ours for a long time, and we were able to make it a reality with Northpass.
Patrycja Krol and Tracy McMahon were friendly, professional, and responsive to our needs
What do you like best about the product?
Patrycja and Tracy were very friendly, professional, and responsive to our needs. Patrycja and Tracy communicated effectively and in a timely manner. They both made certain to fulfill all meeting requests as soon as possible. Any time clarity was needed, they stuck with us through discovery and we could help us resolve any issues that arose. They were patient, understanding, complimentary and a joy to work with. THANK YOU BOTH!
What do you dislike about the product?
In my experience thus far - there is nothing I "dislike about Northpass." Roughly two times I misunderstood a particular process - but Northpass was able to provide clarity.
What problems is the product solving and how is that benefiting you?
We needed an LMS that was more user-friendly than our previous LMS - thus far, Northpass is providing that. Our customers will surely be more happy with a user-friendly LMS for their online certification and coursework.
Northpass Delivers
What do you like best about the product?
The team at Northpass was very responsive to our needs. We presented them with a short time frame to institute our training site.
What do you dislike about the product?
Initial set up required more modifications than we anticipated. However, they have been agile and catering.
What problems is the product solving and how is that benefiting you?
Our previous training website was rudimentary and awkward. We now have a central resource and training page that is easily created, updated and managed.
A solid app with a few improvements needed
What do you like best about the product?
I think the plans at Northpass are really accommodating, especially when it's unclear how many learners will be joining monthly. The UX from the Learner side is attractive, and we have been fortunate to use our marketing materials easily to create a smooth and streamlined catalog experience. We haven't used the analytics yet, but what I can see is easy to understand and use. I have also appreciated having Tracy alongside us for implementation. We can run ideas or questions by her, and she will ask elsewhere if she doesn't have the information.
What do you dislike about the product?
When working on a course with another colleague, there is no way to annotate or communicate editing history. We have so much technical knowledge to deliver so it would be great to do our peer review process directly inside Northpass. Also, this might be an error or it might be due to the license, but our membership comes with 1 IORAD license. It seems if my colleague creates an IORAD embed code and shares it with me, I cannot add that code to the course, so all IORAD content is stuck exclusively with the license holder.
What problems is the product solving and how is that benefiting you?
We want to provide asynchronous training to our clients that is personalized, aligns with out visual branding content, and where access can be granted through our help center. We have been able to do all of these things.
Great LMS - Well suited for SAAS Companies
What do you like best about the product?
The ease of use is great. Very simple to upload courses, navigate the menus, and get something online quickly. My implementation team was excellent to work with and took care of everything I needed and more.
What do you dislike about the product?
Not much to dislike. The custom variables are unintuitive but the team is there to help out so it's not a big deal. Nothing really standing out as "negative" about their offering. Solid product and team.
What problems is the product solving and how is that benefiting you?
We struggle to keep our userbase up to date on how to most effectively use our services - Northpass will help us solve that problem.
An amazing implementation team
What do you like best about the product?
Overall Northpass is a great LMS. Our team of Patrycja and Hubert were incredible to work with and helped us implement our company academy. This tool and team have been great to train our users to be more productive and achieve their business goals.
What do you dislike about the product?
I wouldn't say there are many downsides, but the team can continue to build out their assignment product capabilities and options for native interactivity within the tool.
What problems is the product solving and how is that benefiting you?
Northpass is helping us scale our training efforts for end users and customers as they set up and onboard to our application. We're also using Northpass for evergreen training to make more customers even more successful.
Northpass will allow us to grow
What do you like best about the product?
One of my favorite things about Northpass is that we are not limited in our growth. Other platforms are priced by learner, and Northpass realizes that the ability to train a larger number of people is key to successfully training software solutions.
The interface is easy to navigate and fairly intuitive.
The interface is easy to navigate and fairly intuitive.
What do you dislike about the product?
I wish there was a way for reviewers to leave comments on an activity without modifying the activity itself. Without it, designers are left to search for what area requires modification. If there was a way to attach a "notebook" to each activity, that would be great!
What problems is the product solving and how is that benefiting you?
We were finding it incredibly time-consuming to train customers live. In addition, any staff members brought in after training happened were left to watch a recording. This will allow us to educate not only customers today but also customers in the future. Additionally, we can make content change as our software evolves.
Great implementation that got us to a successful launch
What do you like best about the product?
We had a very professional and knowledgeable team help us set up. We worked with Patrycja (implementation manager) and Hubert (web developer) to bring our vision to life, and they really pulled through for us in a tight timeline, while having the most encouraging and positive attitude. Everything is very customizable in how you want your LMS to look, especially if you can provide the designs and assets. We have just completed implementation and will be moving forward with our CSM, Tracy, who also has been very responsive and great to work with.
What do you dislike about the product?
I wish there were more interactive content options as some other LMSes do; such as matching, clicking the correct answer on a screenshot, etc. Analytics aren't very user-friendly and intuitive — there are many different reports you have to click into and it's unclear what each report is meant to show you.
What problems is the product solving and how is that benefiting you?
After expending the resources to acquire customers, we then need to provide scalable and self-paced education to help our them be successful on our tool, which Northpass is allowing us to do.
Completely customized to our needs
What do you like best about the product?
Northpass has at all times tried to rebuild the LMS exactly according to our ideas and requirements. In doing so, they worked on tricky solutions and provided them to us. They were always open to new ideas and detours to realize our wishes as best they could.
What do you dislike about the product?
The only problem was the structure for processing the changes we wanted. Relatively quickly, however, we then drew up a project plan including responsibilities and priorities. This made things run much easier
What problems is the product solving and how is that benefiting you?
It helps us train our users and show them in a structured way how to prepare themselves
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