What do you like best about the product?

I love how easy Skilljar makes it to upload a course and swap it out for new versions.

What do you dislike about the product?

I dislike how limited email communications are from within the system.

What problems is the product solving and how is that benefiting you?

Skilljar helps us scale our education program and more efficiently train our customers.

Recommendations to others considering the product:

Be sure to include this vendor in your RFP!

What do you like best about the product?

My account manager is always helpful and spends the time to review with us. mostly easy to use platform

What do you dislike about the product?

some things aren't super intuitive to get courses live. In order to really make the most out of your domain, you need to know HTML, which I'm not familiar with

What problems is the product solving and how is that benefiting you?

saves our team time with training and provides a quick resource for our clients.

What do you like best about the product?

We evaluated several LMS vendors and ended up going with Skilljar and things have been great so far. 3 key benefits:
- I have a lot of experience from using previous LMS systems, and Skilljar was super intuitive and followed "industry standards" in terms of setting up courses, sections, and lessons, allowing me to create courses really quickly
- Right from the start, the support has been excellent. Our Account Executive was knowledgable and responsive, and our Implementation Manager Lindsey has been amazing. She has looked into and answered any and all questions either on the fly or within 24 hours, and has brought in other Skilljar experts when necessary.
- The customization is extensive. I've asked some fairly complicated questions and it seems there's always a way to accomplish what is needed buried 5 menus deep, or through pasting in some custom code. It's hard to stump them.

What do you dislike about the product?

The only improvement I've seen so far would be having a little more visually robust templates design-wise out of the gate. The plus side is that you can dig into the code with a design and create things however you want, but for the average user it takes a bit of effort.

What problems is the product solving and how is that benefiting you?

We're enabling training at scale for our self-service users.

What do you like best about the product?

Skilljar helps us put out our eLearning content with ease. We can easily create a lesson, new course or update an asset using Skilljar. The front-end looks clean for our customers and the backend is unchallenging for us to maneuver.

What do you dislike about the product?

The only downside to Skilljar is on our end, we do not have much autonomy. With Skilljar, everything is laid out for us which is great, because it makes it simple to manage. However, this can be limiting sometimes because we cannot change the way a course is laid out or the way our site looks on the front end. We can change a few cosmetic designs using HTML or CSS coding language, but for the most part the way that it is, is how it is.

What problems is the product solving and how is that benefiting you?

Skilljar helps us solve the problem of scale. At Cisco, we are a large company and we have a huge customer base. It would be quite impossible to train every single customer on our products in person. With Skilljar, we are able to provide "just in time" learning to our customers so they can go into our eLearning site, find the topic they need and learn right from the comfort of their desktop. Skilljar has also allowed us to publish training videos with ease and it has allowed us to update our training content efficiently and effectively.

What do you like best about the product?

It is very user friendly UI for the customer.

What do you dislike about the product?

Reporting tools could be better. I would love to be able to build custom reports.

What problems is the product solving and how is that benefiting you?

Customers accessing our content in a convenient way. Greater consumption and activity.

What do you like best about the product?

We have been Skilljar customers for a few years. Our initial desire was for a LMS that allowed us to deliver online training. We had numerous customers that requested smaller bits of training rather than our longer format instructor led certification courses. After a successful internal solution that pulled together YouTube videos and embedded them into our product documentation, we made the case for a full fledged solution…and the search began. It is a large world out there of LMS solutions and it can get cloudy really quickly - especially for someone from the education space.

What initially attracted us to Skilljar was their extreme focus on customer education and not features, toolsets, or being like every other solution out there. Their product speaks directly to that niche of customer training, onboarding, and retaining, which is what we wanted. Most vendors can display an exam, track progress, and deliver a SCORM file, but not many have the focus on customer education like Skilljar. We learned quickly that the difference in focus is incredibly important when thinking about the goals for your training program.

Like many organizations, our CRM is Salesforce. We knew from a very early stage that having learner data only in Skilljar was not going to cut it, as it also had to be in Salesforce. What we quickly learned was that many vendors said they integrated with Salesforce, but when we tested and reviewed the data only one vendor really did integrate - Skilljar. This functionality has been so incredibly helpful for many departments across our organization to verify onboarding progress for a new client in customer education, ensure knowledge was gained in a technical support case, or verify completion of an exam for services.

Finally, the Skilljar team has acted from the pre-sale, post-sale, and today exactly like you would want a member of your family to act. They have been supportive, not pushy, and present to help us succeed with every crazy question, ask, feature enhancement, or new problem in the ever changing world of customer education. We simply could not have achieved the number of customers impacted, increase in NPS, or customer retention without them. The Skilljar product is truly an incredible customer education tool and the team is an amazing partner.

What do you dislike about the product?

The Skilljar product continues to grow, develop, and mature. As a customer you have an incredible voice into the direction of the product in the future. However, a few areas that could use some improvement:
+Frontend UI: There is still a very basic “out of the box” look for most organizations. Although it is very customizable, this effort may require learning some additional programming languages, asking for assistance from other departments, or working with the Skilljar team to achieve a result that your organization requires. It would be helpful for more additional customization to built in or easily accessed through documentation or onboarding services.
+Localization/Translation support: As a global company we need to provide content in a variety of languages. The Language Packs feature assists in a number of ways and when combined with Catalog Pages it can truly achieve a lot for customers. However, adding in text content or modifying main elements in the UI is a manual copy and paste effort without any backend integrations or support to date.
+Dashboard User Permissions: The ability to customize, modify, or pair down rights for publishing, viewing, or restricting content or publishing is lacking. Very broad default permission sets exist, which makes Dashboard access difficult to share as adoption increases across an organization. The addition of a customer facing audit log would also be incredibly beneficial.
+Content and Publishing Delineation: With internal, external, partner, and various other groups accessing and leveraging the Dashboard there are not many ways to organize content or allow a content creator to publish only to a specific domain.

We may have run into some of these issues due to the complex nature of our customer education program or the scale of our customers. Regardless, Skilljar has been very receptive of our feedback, made consistent and iterative progress on new features, and has a solid road map for the future.

What problems is the product solving and how is that benefiting you?

Skilljar allows us to educate our customers about our products - whenever and wherever. We continue to track an increase in NPS, CSAT, customer retention, customer health score, and more as a result of introducing this tool for online training, customer onboarding, and certification.

As a result of Skilljar we now have an answer for customers that want an on-demand, online onboarding experience or desire to receive a certification without attending an in-person course. We can also help our customers continue to learn and adopt new features after implementation.

It is also incredible to see how Skilljar is a name that everyone in our organization knows - because of the impact it has had on our customers. We could not have achieved the gains mentioned above without the Skilljar product and the support of their incredible team.

What do you like best about the product?

The Team. When you go through a long RFP process with multiple industry top players, all providing top-notch products and solutions, well... SkillJar came with the strongest team, product & customer-obsessed. The implementation was done within 6 weeks as committed and despite some of our internal blockers / Covid 19 context.

From a Product Standpoint:
- Modern, intuitive UI
- Less click to access content
- Customized Search & Filter functionality
- Simplified Admin Experience
- Easy Custom Page development

What do you dislike about the product?

It's been such a delightful experience & we have not yet encountered any issues, blockers that the Skilljar team could not help us with. Our purchasing process as well as our security assessment were very thorough and the Skilljar team was able to support all technical assessments, special requests, and other requirements that large corporations have to go through in order to set up the right partnership with external vendors. All Internal Teams involved have been impressed by the knowledge, responsiveness & professionalism of the Skilljar team at all levels.

What problems is the product solving and how is that benefiting you?

Higher Customer Engagement on Product Training Content.
Better Reporting capabilities & Customer Insights.
Custom Learning Paths with additional automation to best support our customers and our customer success teams.

What do you like best about the product?

Northpass has given us the ability to load course information and continue our teaching even through this crisis. It also allows our students the ability to track their progress through the courses and to submit their assignments. The Analytics tab allows us to not only see the student's progress by group, but also the assignments they have turned in.

What do you dislike about the product?

The least helpful thing is something they are already working on to fix! We need to have at least one customizable field in the user information to track a certification date. So happy that they are close to having this completed.

What problems is the product solving and how is that benefiting you?

We have solved certification tracking by using Northpass. It allows us to assign a credential and use milestones to determine whether a person has met the criteria. No more manual tracking or emailing the assignments! We also use the Groups to assign a course to and also a group of students. This is a way for use to archive the Course, yet keep the Group together to assign to another Course.

Recommendations to others considering the product:

Have them give you a full demonstration so that you can see all of the great aspects of this software.

What do you like best about the product?

Not only is Skilljar easy to learn, navigate, adopt, and manage, but the entire Skilljar team is incredibly helpful, knowledgeable, accessible, and communicative. They also show that they truly care, and consistently offer their skills and insight to ensure your success. Their collaboration feels like true partnership!

What do you dislike about the product?

I think more robust reporting could be helpful, as well as improving the course series experience by making it super easy for learners to move between courses in a series.

What problems is the product solving and how is that benefiting you?

We are able to scale training and education for our customers with consistent content, relieving our support and Customer Success team's time for more strategic processes. We have an extremely high completion rate within our course series which has increased user satisfaction and decreased time spent on-boarding, and given our customers the ability to access valuable content easily, cutting down support requests and driving engagement/adoption of our platform.

What do you like best about the product?

I have utilized Skilljar for the past 3+ years, at two separate companies.It is quick to implement and its intuitive design makes scaling a breeze. This came in particularly handy years ago, when as a knowledgable CSM I was tasked with shifting gears and building my company's Customer Education team. This challenging task was made simpler through Skilljar. I was able to efficiently launch an academy, manage students, obtain reporting, schedule live webinar-style training sessions, and more.

Over the years, I have not only been impressed with their product but with their incredible support and success teams. It has been a pleasure working with them.

What do you dislike about the product?

While it has had minor improvements, I would love to see more attention paid to enhancing the overall reporting within Skilljar itself. With that said, the integration with Salesforce has allowed me to build the reporting that I need.

A long time ask for me was also to allow for customized emailing; however, in the recent months there have been improvements made here as well.

What problems is the product solving and how is that benefiting you?

I have utilized Skilljar for both internal and external training. Additionally, it has helped "lighten the load" for our CS and implementation teams, as we move closer towards a complete tech-touch implementation for specific tiers of clients.