Skilljar by Gainsight
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Solid Customer-Facing LMS
What do you like best about the product?
A huge factor in a customer-facing LMS is its professional services - Northpass's team is fantastic. They're quick to respond and incredibly helpful.
Regarding the platform, NP has great integrations and Workato for everything else.
Regarding the platform, NP has great integrations and Workato for everything else.
What do you dislike about the product?
Analytics could use some improvement; it would be nice to be able to pipe data out of NP a little easier. Also, I've noticed discrepancies in some of their reports.
What problems is the product solving and how is that benefiting you?
It's reducing the friction of onboarding new customers by automating/providing self-service training. We're also using it for internal training and considering the possibility of prospect-facing content as well.
An educator's dream software
What do you like best about the product?
Intuitive & easy to use for our end-users.
What do you dislike about the product?
Platform customization can sometimes feel limiting, especially from the design angle.
What problems is the product solving and how is that benefiting you?
Skilljar helps us deliver fundamental content to our users during their onboarding process, which we're now able to do at scale, saving our team many many hours on customer training.
TPT & Clever's Customer Education Platform of Choice -- For Educators!
What do you like best about the product?
The most helpful thing about Skilljar was the way you could create modules from a number of different types of content: video, PDF, interactive quizzes, etc. I also loved the help and support you get from your AM when standing up your site.
What do you dislike about the product?
I think the biggest areas of improvement are streamlining the UI /UX so it's more intuitive and adding more analytics and data to track the effectiveness of the courses. Having more beautiful "out of the box" design templates could also be useful for those teams that don't have in-house design support or can't afford to get design consultants/contractors.
What problems is the product solving and how is that benefiting you?
In Clever’s history, customer training had always been decentralized–leaving it up to school districts, application partners, or our Customer Success reps to do the heavy lifting. Most of the time, training was expensive and varied widely.
Without a scalable way to train customers on our product, many great features went unnoticed and unused, leading to less value. A lack of user education also often manifested itself in increased help desk tickets and frustrated users. In a recent report from Education Week, teachers cited that fewer than 50% of them receive training on how to implement edtech in the classroom.
Without a scalable way to train customers on our product, many great features went unnoticed and unused, leading to less value. A lack of user education also often manifested itself in increased help desk tickets and frustrated users. In a recent report from Education Week, teachers cited that fewer than 50% of them receive training on how to implement edtech in the classroom.
Skilljar is a quality customer education LMS!
What do you like best about the product?
Skilljar is committed to quality in everything they do. The Skilljar product is well-built and constantly improving. They take me seriously if they don't have a feature I need. I have seen one of my needed features be vetted, explored, and produced within in a matter of months from my request. I recognize that they can't do this for every need. Still, I bring this experience up to illustrate how much they value their customers by providing a highly functional, high quality product. Not to mention, their customer success and customer support agents are phenomenal to work with
What do you dislike about the product?
There are a lot of opportunities to learn about Skilljar product and I have to have a different login for each of them. It can be very confusing.
What problems is the product solving and how is that benefiting you?
Learners are all unique, which makes building a customer education platform difficult. How do you reach every learner in the ways they need to learn? Skilljar provides a large variety of ways to provide eLearning experiences to our unique customers.
Easy to use interface
What do you like best about the product?
It has an easy-to-use and understand administrator dashboard and interface.
What do you dislike about the product?
The analytics and reporting could be improved. It would be helpful if you had the ability to create custom reports that can be sent automatically. Skilljar does not have this yet, but they are working on it.
What problems is the product solving and how is that benefiting you?
Provides the ability to offer self-serve training at scale. It integrates with Credly, Stripe, ChurnZero, Salesforce and provides SSO integration. It has the ability to provide certification programs and digital badging so users can share their accomplishments on social media. Skilljar offers a very robust implementation program that got us up and running quickly (3-4 months).
Sophisticated LMS with a variety of tools to provide effective training resources.
What do you like best about the product?
I enjoy the ability to customize our training resources for our employees. Having a Northpass connection like Norm has made it easy to understand how the system itself works.
What do you dislike about the product?
There are quite a few nuances to utilizing this system, in addition to its integrations with BambooHR, as well as OpenSesame. There could be clearer ways to use these integrations.
What problems is the product solving and how is that benefiting you?
Establishing training courses that carry over data into our HRIS system has streamlined the way that we record data for training, learning, and development purposes.
Good software must buy
What do you like best about the product?
Skilljar is a top-notch customer education platform that provides an easy-to-use and customizable learning environment for companies of all sizes. The platform is intuitive, user-friendly, and provides a comprehensive set of features that are essential for creating engaging and effective learning experiences.
One of the key strengths of Skilljar is its versatility. The platform is designed to support a wide range of learning formats, including video, audio, and interactive lessons. It also offers a variety of customization options, allowing companies to create branded learning experiences that align with their brand and messaging.
One of the key strengths of Skilljar is its versatility. The platform is designed to support a wide range of learning formats, including video, audio, and interactive lessons. It also offers a variety of customization options, allowing companies to create branded learning experiences that align with their brand and messaging.
What do you dislike about the product?
While Skilljar is an excellent platform for customer education, one potential negative aspect is its pricing structure. Skilljar's pricing can be on the higher side for some smaller businesses or organizations with limited budgets, especially when compared to some of its competitors in the market.
Additionally, some users may find the platform's user interface and navigation to be slightly complex or overwhelming, especially if they are new to online learning management systems. However, this can be mitigated with proper training and support from Skilljar's team.
Additionally, some users may find the platform's user interface and navigation to be slightly complex or overwhelming, especially if they are new to online learning management systems. However, this can be mitigated with proper training and support from Skilljar's team.
What problems is the product solving and how is that benefiting you?
Another great feature of Skilljar is its analytics capabilities. The platform provides detailed reports on learner engagement and performance, allowing companies to track the success of their training programs and make data-driven decisions to improve their content and delivery. There are additional apis which can be used to funnel the data to data warehouse for further analysis
Excellent Customer Service
What do you like best about the product?
Northpass’s customer service is unmatched. When I first started in my role using Northpass, our customer success representative set up a weekly time to check in. Six months later, we are still having those check-ins. Our contact, Norm Rasmussen, works with us to meet our needs and help us using Northpass to its fullest potential. He answers our questions and helps us find solutions and best ways to use the product. The LMS is easy to use and really meet the needs of our company.
What do you dislike about the product?
We do wish there was some more variety in the types of activities
Some type of survey feature to get feedback from our learners, maybe an integration with Google Drive
Some type of survey feature to get feedback from our learners, maybe an integration with Google Drive
What problems is the product solving and how is that benefiting you?
User who have completed our Northpass offerings adopt our software faster and have more informed and positive onboarding and training experiences
We can access in- depth analytics and view performance and success of our learners.
We can access in- depth analytics and view performance and success of our learners.
From purchase to launch, a wonderful experience.
What do you like best about the product?
The team that helps you out from the beginning of the purchase process to the initial launch of your LMS (the implementation team) was outstanding. I felt supported the entire way through and never had a question go unanswered.
The Skilljar dashboard as an admin is easy to understand, the easiest of all LMS I have used and I was able to pick it up very quickly and start building courses. It was so easy that we were able to launch more courses than we originally had planned for our first launch.
I can't say enough good things about the team that we worked with and feel like that will just continue to be true going forward.
The Skilljar dashboard as an admin is easy to understand, the easiest of all LMS I have used and I was able to pick it up very quickly and start building courses. It was so easy that we were able to launch more courses than we originally had planned for our first launch.
I can't say enough good things about the team that we worked with and feel like that will just continue to be true going forward.
What do you dislike about the product?
There are minor limitations and things I would like to see added but nothing that truly impedes what we are trying to do. For example, it would be great to have a mixed content lesson type. As in we could have both a video and text in a lesson as a combined type.
The good news is that I was told that feature is on the product roadmap!
Other than that, I haven't felt limited by the system as of yet. Hopefully that doesn't change.
The good news is that I was told that feature is on the product roadmap!
Other than that, I haven't felt limited by the system as of yet. Hopefully that doesn't change.
What problems is the product solving and how is that benefiting you?
We were originally only offering live webinars on a set schedule for our users. With Skilljar we are now empowering them to learn on their own time and they now have this as an additional learning resource to enhance their knowledge and experience with our products.
Helpful program!
What do you like best about the product?
Northpass makes bringing content to our clients/applicants much easier. It is user-friendly. Program offers wonderful analytics and power to the administrators to tailor the courses to their preferences.
What do you dislike about the product?
Sometimes there are software glitches, but customer support and the team is very helpful!
What problems is the product solving and how is that benefiting you?
Bringing content to our applicants in a user friendly way!
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